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Despite technological advancements within process improvement (PI) projects, two out of three PI projects failed. This paper aims to identify the critical failure factors (CFFs) linked to PI projects and propose suitable mitigation strategies. It also examines how PI practitioners can leverage unsuccessful projects to stimulate learning from failure, turning them into opportunities for development and growth.

A qualitative approach involving semi-structured interviews with 21 PI professionals was utilized to capture the CFFs and their corresponding mitigation best practices.

The study reveals 14 CFFs spanning from issues at the top-level management, down to challenges at the project level and shortcomings at the individual level. We uncover new evolving factors related to “big data analysis and technology implementations”, “project scope complexity”, “unrealistic goal setting”, “frequent shifts in management priorities”, “unclear problem definition” and “prolonged execution duration”. Moreover, results emphasize the significance of fostering a “culture of learning from failure” and “transparency in failure acknowledgment” to avert failures.

This study is the first to provide real-world solutions and guidelines to proactively mitigate PI failures. It offers insights for PI practitioners and broadens their view on emerging factors to implement preventive strategies, building on learning from failures and those of others.

This study aims to explore emotions, psychological safety and organizational support in the workplace when transitioning from office to home-based work. By providing detailed descriptions of emotional reactions to this change, the study examines how organizational support might influence employees’ sense of psychological safety.

To analyze the data, a qualitative data analysis was applied through using thematic coding. Data were collected by conducting structured telephone interviews with participants. These interviews included open-ended questions. Employees from both public and private companies in the MENA region were invited to take part in the study. The participants included full-time, part-time and contractual employees from different industries. In total, 112 participants were included in the final sample.

The results indicate that when workplaces change, emotions are triggered by comparing oneself to others and having the necessary socioemotional resources. Employees’ emotional reactions are influenced by how they perceive organizational support, which affects their psychological safety. Specifically, comparing to colleagues in lower positions activates emotions like pride, empathy and support (downward social comparison emotion), while comparing to top management decisions elicits emotions like anxiety, stress, unfairness, inferiority and vulnerability (upward social comparison emotion).

The findings of this research shed light on how emotions arise from social comparison when workplaces undergo changes as well as the different socioemotional resources present within groups. Not much research has focused on core and periphery groups in this context. This study helps fill that gap in our understanding.

This study aims to comprehensively analyze the intersection of technology management and innovation management amidst the fourth industrial revolution, uncovering evolving trends and influential contributors.

Using the Bibliometrix R-package, this pioneering research conducts a bibliometric analysis to delve into innovation and technology management literature, quantifying scholarly output and identifying thematic breakthroughs.

The study reveals quantitative insights into the progression of innovation and technology management research, offering guidance on evolving trends, thematic breakthroughs and influential contributors.

The findings offer valuable insights for practitioners and managers, guiding them through emerging trends and recommending a dual focus on fundamental principles and emerging areas for strategic decision-making.

By fostering active engagement with evolving trends, this research contributes to the ongoing technology and innovation management discourse, potentially leading to societal benefits and advancements.

This study pioneers an in-depth bibliometric analysis at the intersection of innovation and technology management, offering unique insights and quantitative assessments of scholarly output and thematic trends, thus adding significant value to the existing literature.