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The case study is based on a social entrepreneurial journey where the authors have used an interview method to get the insights from the protagonists and the employees. Rigorous interviews were conducted online and in person for deep analysis of the protagonist’s strategies and decisive dilemma.

Secondary data was collected from company’s website for facts and figures.

This case study is a story of indigenous tribes of Odisha from the eyes of a woman who, with her co-founder, empathized with their vulnerable life and took on the challenge of creating sustainable livelihoods by establishing Millet Magic Foundation. The Millet Magic Foundation was established in 2021 by Shyama and her cofounder to uplift the indigenous tribe of Mayurbhanj by providing them livelihood through millet-based products. The foundation launched their millet-based snack products with the brand name WOWMOM. Millet Magic Foundation created social impact for the tribals by providing them with employment, fair wages, health care and social well-being. The specialty of the Millet Magic was reverse positioning and focusing on the bottom of the pyramid. The success of the Millet Magic Foundation relied on its mission to uplift the life of these indigenous tribal, especially the women, by overcoming the challenges with the strategies to establish Millet Magic as a social enterprise.

The case study is primarily suitable for postgraduate programme to teach the concept of social entrepreneurship in the entrepreneurship module. The case study can also be used for highlighting the role of social enterprise in sustainable economic development of emerging economies.

While educators impart FMEA instruction, its practical implementation within the educational sector remains limited. This study investigates the application of FMEA within higher education institutions. Implementing FMEA in these institutions is difficult due to statutory requirements, schedule restrictions, and stakeholder participation challenges. Moreover, higher education institutions struggle with preserving education quality, faculty training, and resource management, complicating organised methods such as FMEA.

This research conducted a global survey to identify the critical success factors, benefits, and common challenges in using FMEA in the higher education sector.

The outcomes highlighted that lack of awareness regarding the tools’ benefits is the primary barrier to FMEA implementation. However, respondents perceive that FMEA can improve process reliability and quality in higher education institutions. Further, the analyses found that knowledge about the FMEA tools is the prime critical success factor, and the lack of time due to other priorities in the organisation is a significant challenge in tapping the potential of FMEA.

A limitation of the study is the relatively low number of HEIs surveyed globally. Further, the study provides a broad perspective rather than a focused study on one HEI.

This study addresses this gap by exploring the potential benefits, challenges, and factors associated with the successful adoption of FMEA in academic settings. Using this information, HEIs can become more successful in applying FMEA.

This study is unique in its exploration of the application of FMEA with higher education institutions for service quality improvement.

The aim of this paper is to study the effect of laser shock peening (LSP) on mechanical behaviour of the laser-directed energy deposition (LDED)-based printed 15-5 PH stainless steel with U and V notches. The study specifically concentrates on the evaluation of effect of scan strategy, machining and LSP processing on microstructural, texture evolution and fatigue behaviour of LDED-printed 15-5 PH steel.

For LSP treatment, 15-5 PH steel was printed using LDED process with bidirectional scanning strategy (XX [θ = 0°) and XY [θ = 90°]) at optimised laser power of 600 W with a scanning speed of 300 mm/min and a powder feed rate of 3 g/min. Furthermore, LSP treatment was conducted on the V- and U-notched fatigue specimens extracted from LDED-built samples at laser energy of 3.5 J with a pulse width of 10 ns using laser spot diameter of 3 mm. Post to the LSP treatment, the surface roughness, fatigue life assessment and microstructural evolution analysis is performed. For this, different advanced characterisation techniques are used, such as scanning electron microscopy attached with electron backscatter diffraction for microstructure and texture, X-ray diffraction for residual stress (RS) and structure information, Vicker’s hardness tester for microhardness and universal testing machine for low-cycle fatigue.

It is observed that both scanning strategies during the LDED printing of 15-5 PH steel and laser peening have played significant role in fatigue life. Specimens with the XY printing strategy shows higher fatigue life as compared to XX with both U- and V-notched conditions. Furthermore, machining and LSP treatment led to a significant improvement of fatigue life for both scanning strategies with U and V notches. The extent of increase in fatigue life for both XX and XY scanning strategy with V notch is found to be higher than U notch after LSP treatment, though without LSP samples with U notch have a higher fatigue life. As fabricated sample is found to have the lowest fatigue life as compared to machines and laser peened with both scan strategies.

This study presents an innovative method to improve the fatigue life of 15-5 PH stainless steel by changing the microstructure, texture and RS with the adoption of a suitable scanning strategy, machining and LSP treatment as post-processing. The combination of preferred microstructure and compressive RS in LDED-printed 15-5 PH stainless steel achieved with a synergy between microstructure and RS, which is responsible to improve the fatigue life. This can be adopted for the futuristic application of LDED-printed 15-5 PH stainless steel for different applications in aerospace and other industries.

This study has aimed to thoroughly assess user sentiments and perceptions regarding the National Library of India (NLI). It has attempted to provide significant insights into user satisfaction by examining its strengths and shortcomings across key categories including collection, environment, facilities, location, management and staff. The study has contributed to the understanding of the factors influencing the attributes of libraries, facilitating improvements in services and enhancing the overall user experience.

This study employed a mixed-methods approach combining quantitative and qualitative analysis to assess user sentiments towards the NLI. Using Google Maps reviews, the study utilized web scraping, content analysis and sentiment analysis to categorize reviews as positive, negative or neutral, providing insights into user experiences and an in-depth analysis of the views and opinions of the NLI.

The study involved sentiment analysis and content analysis of 818 Google Maps reviews to assess user satisfaction with the NLI. The results demonstrate 624 reviews as positive sentiments, 70 instances pinpointed specific negative concerns, primarily related to staff behavior and certain facilities, and 124 neutral reviews suggested mixed viewpoints among users. This analysis highlights the critical role of attributes such as collection quality, environment and facilities in shaping user perceptions, emphasizing the need for focused improvements based on user feedback. The study revealed six attributes, namely collection, environment, facilities, location, management and staff that influence the user perception.

This study is focused solely on Google Maps reviews. Hence, the results cannot be generalized to all online platforms. Reliance on online reviews may not fully capture the views of all the library users. Additionally, the scope of the study is limited to English-language comments, potentially overlooking valuable insights from non-English-language reviews.

This study provides valuable insights for the NLI to enhance user satisfaction by addressing the specific concerns raised in online reviews. The findings offer actionable guidance for library management to refine services and maintain favorable public perceptions.

This study contributes to the field by providing a comprehensive analysis of user sentiment through sentiment and content analysis of online reviews, offering unique insights into the NLI’s public perception. The identification of key strengths and weaknesses adds practical value to library management for refining services. The originality of this study lies in its unique approach to evaluating user experiences, which guides future research and improvement efforts in library services.

This study aims to evaluate the knowledge structure of knowledge management (KM) applications within small and medium enterprises (SMEs). In pursuit of excellence, SMEs must adopt KM like large corporations, even with limited resources.

Through a bibliometric approach, this study evaluates current themes based on bibliographic coupling analysis and predicts future trends based on coword analysis. A total of 726 documents and 2,658 keywords were derived from the Web of Science database.

Findings show four clusters in bibliographic coupling and three in coword analysis. A common theme discovered converged on digital technology to ensure SMEs follow current market trends.

Advanced application of Industry 4.0 requires digital transformation for SMEs’ pursuit of excellence. Implications include sustaining SMEs through a considerable KM system integrated with digital technology for sustainable business activities.

To the best of the authors’ knowledge, this study is among the first to provide a science mapping analysis on KM in SMEs by applying a bibliometric analysis.

This study aims to examine the younger generations’ experiential consumption of foreign contemporary music online (i.e. digital music streaming services) by generation and gender in the US market.

The author proposes a sequential experiential consumption model by applying Jacoby’s refined stimulus-organism-response (S-O-R) theory to better understand the experiential sequences in foreign music consumption among young generations in the US market. The proposed model, using structural equation modeling (SEM), examines a cognitive permeable role and a hierarchical affective mediating role. Also, moderating roles of generation and gender are simultaneously tested in overall and specific causal relationships.

The refined S-O-R framework is superior to a linear one in better understanding young consumers’ online experiential foreign music consumption behavior. Moreover, hierarchical sequenced affective organismic behavior is crucial to enhance young consumers’ online music consumption experiences to regulate subsequent behavioral responses. Furthermore, gender differences but no generational differences exist in the experiential consumption process among young consumers. Nevertheless, the strength of S-O-R factors affecting experiential consumption seems idiosyncratic simultaneously in gender and generation.

The study suggests foreign music streaming services boost profitability by focusing on young consumers' psychological ownership and tailored experiences, encouraging a shift from freemium to premium subscriptions. Also, the findings recommend adopting phygital experiences using technologies like AR, VR and MR to enhance engagement and create unique, emotionally resonant experiences for young consumers, thus fostering a more profitable business model.

The authors address under-researched topics relevant to young generations by applying Jacoby’s refined S-O-R framework to foreign music consumption through online streaming. This approach delves into a lesser-explored consumer behavior framework, highlighting young generations’ musical trends. The model reveals cognitive and affective roles, offering advantages over traditional linear S-O-R models. It also uniquely incorporates the moderating effects of generation and gender in music consumption studies, addressing a gap in music-related studies.

Leadership’s dark side has been on the rise, negatively affecting organizations. The phenomenon, however, is not as simple as it seems. Based on social exchange and conservation of resource theories, current research aims to explore the impact of psychological entitlement on despotic leadership, ultimately leading to instigated workplace incivility. Moreover, emotional exhaustion was tested as a mediator and Islamic work ethics as a moderator.

This study aims to examine the effect of dark side of leadership and for this, the survey approach was used to collect data from 402 bankers from Pakistan’s twin cities (Islamabad and Rawalpindi).

The results showed that psychological entitlement leads to despotism and despotic leaders become a reason for instigated workplace incivility. Results also showed that emotional exhaustion mediated, and Islamic work ethics moderated the relationship.

Bankers have a demanding job which is further exacerbated by despotic leaders feeling psychologically entitled and instigating employees toward uncivil behaviors as they experience emotional exhaustion. Despotic leaders need to be dealt with to reduce instigated incivility and Islamic work ethics can also aid in improving employee behavior.

Literature available on both antecedents and effects of the leadership’s dark side is limited, and this study strives to contribute by extending the literature available on psychological entitlement, despotic leadership and instigated workplace incivility relationships.

Electronic government (e-government) initiatives are critical in bringing about transparency, accessibility and efficiency in public service delivery. Drawing upon e-government literature and the political system theory, this paper aims into the challenges faced by businesses in using e-government applications and how the implementation of e-government can be improved.

Using a qualitative research method, data was gathered through in-depth interviews with top executives of businesses in the Greater Accra region of Ghana. Thematic analysis was used to analyze the data.

This study reveals that uneven access to digital technology, security concerns and resistance to change are the main challenges hampering the use of e-government applications by the business sector. Furthermore, this study identifies opportunities for facilitating the implementation of e-government including seeking for feedback from the business community, benchmarking and monitoring and collaboration among government agencies.

This study highlights the challenge of digital divide, which hinders the full realization of the benefits of e-government services for the business sector. Policymakers need to prioritize e-government programs that bridge the gap by way of improving internet connectivity, digital literacy and access to technology. Policymakers should embark on targeted infrastructure development, information, communication and technology training and programs to advance adoption of the e-government among underserved business communities.

Government agencies must conduct training programs on digital skills and cyber-security for businesses. In addition, businesses should introduce change management initiatives that promote culture of ingenuity and flexibility.

This study contributes to the filling the dearth of knowledge on the discourse on e-government adoption in developing economies, particularly in the context of business to government e-government model.

The purpose of this paper is to perform a thorough analysis of the literature on the parameters of sustainability of the micro-enterprises. It seeks to provide an organizing framework to identify research gaps and future directions. Using data from Web of Science and Scopus, the study offers insights into key trends, authorship and thematic shifts, informing future research design and positioning.

Researchers used a systematic review methodology, gathering data from Web of Science and Scopus databases. R Studio software facilitated bibliometric analysis. This study scrutinized research papers to construct an organizing framework and identify thematic trends in sustainability parameters for micro-enterprises.

The review presents a comprehensive overview of sustainability parameters in micro-enterprises, revealing significant research trends, key authors, countries and journals. It identifies gaps and suggests future research directions, aiding in the design and positioning of forthcoming studies in this domain.

Limitations may include the scope of databases accessed and potential biases in the selected literature. Future studies could explore additional databases or incorporate qualitative analyses for deeper insights into sustainability parameters in micro-enterprises.

This study offers practical insights for policymakers, practitioners and researchers by highlighting key sustainability parameters in micro-enterprises. It informs decision-making processes concerning resource allocation, policy formulation and support mechanisms for sustainable development.

Understanding sustainability parameters in micro-enterprises has significant social implications, particularly for vulnerable groups like craftsmen, women and young entrepreneurs. By addressing these parameters, interventions can enhance livelihoods and contribute to broader socio-economic development.

By providing a thorough analysis of sustainability factors in micro-enterprises and applying bibliometric analysis to shed light on research trends, this paper adds to the body of literature. Its organized framework identifies gaps and guides future research, offering value to scholars, policymakers and practitioners invested in sustainable development at the grassroots level.

This research aims to conduct a literature review of Lean Six Sigma (LSS) in the Indian context and related research publications and apply bibliometric analysis and the author's visualization to map research trends in this area.

This article conducts a bibliometric analysis of LSS-related research in the Indian context using data gathered from Scopus and Web of Science databases from 2011 to 2022. The review provides information on LSS-related research in the Indian context and evaluates performance based on primary sources, authors, keywords, countries, affiliations, and documents. The analysis employs the Biblioshiny app and Bibliometrix R-tool for data analysis and scientific mapping.

The results of the bibliometric analysis indicate that the LSS culture has widely spread in India. The International Journal of Lean Six Sigma and Production Planning and Control were found to be the most productive sources for publishing LSS-related research articles. Antony J. was identified as the most active author in this field, contributing the most over the years. Among all organizations, NITs have conducted the most comprehensive research on LSS, indicating their significant investment of resources and efforts in studying this methodology and its applications in India. Additionally, the study examined the intellectual, social, and conceptual structures to identify implicit gaps and future research opportunities.

The findings of this study can inform academicians, researchers, practitioners, and policymakers about the state-of-the-art and the specifics of the most prolific studies. This study will facilitate their exploration of emerging research areas in LSS.

To the best of the authors knowledge, this is the first bibliometric analysis of LSS in the Indian context, providing an overview of relevant publications published between 2011 and 2022. This study analyzed 194 articles on LSS in India, which can help researchers and academics identify emerging research areas, suitable collaborators, and relevant journals for future publications.