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With the global market for advanced technology-driven customer service set to soar, understanding the complicated relationship between advanced technology and customer purchase behaviour is paramount. While prior research has touched upon the impact of technology on purchase processes in some aspects, this study investigates the specific features of advanced technology that shape customer purchase intention in greater depth. By investigating when and under what conditions customers choose advanced technology-based purchases, this research sheds light on the evolving landscape of consumer decision-making and it seeks to quantify the transformative power of advanced technology in driving customer purchase intentions.

This study aims to synthesise published evidence relating to filial coercive control to generate an understanding of this under-explored concept. This paper identifies its defining characteristics and explores the circumstances under which the phenomenon manifests in the lives of older adults.

A scoping review methodology was adopted to guide the literature review, while a concept analysis methodology guided data extraction and analysis. Drawing on Rodgers’s (1989) evolutionary concept analysis method, a co-constructed research methodology was developed for this study.

The concept of filial coercive control was understood in the context of the following antecedents: ageist norms, a parental relationship (both biological and non-biological), physical proximity and the controlling characteristics and tendencies of the abusive adult child. The defining attributes included the exercise of power through control, dependency and entrapment, isolation and confinement and fear and intimidation. Using the dominant themes, models and contrary cases were constructed to illustrate the findings.

Existing bodies of theory fail to adequately describe the phenomenon of filial coercive control adequately; as a consequence, a co-constructed concept analysis was conducted. A tentative operational definition and a conceptual model are proposed providing a starting point for future research and informing professional practice and education.

The purpose of this study is to analyze the literature on lean management and lean six sigma (LM/LSS) in local government organizations (LGOs).

A systematic literature review (SLR) was conducted to extract the most relevant academic publications on LM/LSS in LGOs. ProQuest, Web of Science and Engineering Village were used to obtain the publication set. Studies were then analyzed based on author characteristics, research design characteristics and content characteristics.

The SLR yielded 53 academic publications. The primary finding is that this research area has recently received an increase in attention within these types of organizations. Although this research area attracts new scholars every year, there remains insufficient collaboration across different research groups. Research methods, outcomes and future research areas were also investigated to comprehensively evaluate the literature and specify new research opportunities.

Although the SLR is a rigorous research methodology used to gather relevant publications, it is limited to the chosen information sources (i.e. platforms) to obtain the publications. Therefore, the researchers used multiple sources to maximize the likelihood of capturing publications related to this topic.

The insights presented here provide a foundational reference for researchers interested in investigating and exploring future research opportunities associated with LM/LSS in LGOs.

This study adds value to the research community through its detailed characterization and analysis of the existing research literature on LM/LSS within LGOs, an area that remains largely unexplored in the academic literature. By providing a rigorous understanding of the current status of this research area, this work responds to a notable gap. The review of the existing literature suggests that this effort represents the first comprehensive examination of the research literature on the evolution of LM/LSS, specifically focusing on LGOs as the primary application unit of interest.

This paper specifically aims to examine how (via which activities, methods and capabilities) organizations’ management deploy Artificial Intelligence (AI) systems to address underperformance. Five mitigation strategies/recommendations are introduced to manage the challenges and facilitate greater efficacies in changing organizations.

This paper conceptually synthesizes 47 articles, thematically reports and critically analyzes the AI–HRM–managerial decision-making relationship in changing organizations and discusses the impacts.

The results highlight three significant challenges and opportunities for changing organizations: (1) job performance challenges, (2) organizational performance challenges and HR and (3) collaborative intelligence opportunities.

The paper’s originality lies in addressing the current lack of a theoretical framework guiding HRM and AI experts on the managerial and strategic capabilities needed to address underperformance and their impacts in facilitating collective efficacies in human–AI collaboration in changing organizations. By further capturing an innovative HR Framework’s (1) human, (2) AI, (3) employees’ well-being, (4) jobs and (5) organizational performance, and its five key managerial recommendations/strategies, this paper develops two concepts: “technological servitization” and “re-ontological in-securitization” to advance theory in Managerial Psychology regarding the unintended/paradoxical consequences of managements’ AI-driven organizational performance interventions, including meaninglessness in organizations.

This study aims to investigate the role of ethnic networking ties in immigrant entrepreneurship literature, shedding light on insights that have been overlooked in existing literature.

A systematic literature review was conducted using a sample of 127 articles sourced from the Web of Science database. This review used a combination of bibliometric and content analysis.

The findings revealed the underproduction in this research field. The authors identified the dual characteristics and different types of ethnic ties, presented across various stages of immigrant business, the aspects often overlooked in current research. Drawing from these results, the authors proposed a conceptual model introducing four interconnected dimensions – local context, personal level, ethnic enclave and business development stages – that collectively shape the examination of ethnic ties and suggest avenues for further research to understand their role in the immigrant entrepreneurial ecosystem.

This study offers three notable contributions to existing literature. Firstly, to the best of the authors’ knowledge, this is the first study that systematically reviews the current research status of ethnic ties in immigrant entrepreneurship. Secondly, it uncovered the dynamic nature of ethnic ties and their roles across various immigrant business stages. Thirdly, it introduces a conceptual model that serves as a framework for future investigations, addressing the under-explored multidimensional nature of ethnic ties, thereby presenting several practical, social and theoretical implications.

Institutional pressures, increased competition and environmental changes demand sustainable business performance. Using the lens of stakeholder theory, this study aims to explore the simultaneous relationships of corporate social responsibility (CSR), green practices and perceived organizational politics (POP) with sustainable business performance, incorporating employee pro-environmental behavior (EPB) as a moderator.

Using a cross-sectional research design, data were collected via a survey of employees (n = 422) from across industries.

Based on hierarchical regression analyses, the findings support stakeholder theory by showing that CSR and green practices positively affect sustainable business performance. The findings also extend stakeholder theory by showing that the CSR-sustainable business performance relationship is moderated by EPB.

The study has practical implications for leaders, managers and supervisors in managing CSR and green practices for sustainable business performance and managing EPB to capitalize on the benefits of CSR.

This study assesses the previously untested simultaneous effects of CSR, green practices and POP on sustainable company performance and the moderating effect of EPB.

Diversity management literature is at a crossroads with limitations in producing novel insights due to its heavy reliance on the etic approach and surface-level diversity. This paper reviews identity work, identity negotiation and intersectionality to propose an interdisciplinary lens that offers new insights and suggestions for future research that will advance the diversity management literature.

Our paper advances methods in the diversity management literature by reviewing interdisciplinary research using a dual approach: a bibliometric analysis of the vast literature examining 323 papers published between 1987 and 2023, supplemented by a summary review of the identified thematic clusters.

This study identified seven thematic clusters around identity construction, transformation and navigation processes. The study highlights significant research gaps in (1) context-specificity, (2) deep-level forms of diversity, (3) lack of focus on meso-level stakeholders, and most importantly (4) lack of focus on the interplay of micro-level and meso-level interactions.

This paper contributes in three ways. Firstly, it pioneers a dual approach to comprehending the research landscape on identity work, identity negotiation and intersectionality, employing bibliometric analysis and summary review. Secondly, with its interdisciplinary reach, it advocates for a more inclusive diversity management approach, exploring micro-meso-level interaction through new lenses. Lastly, it offers theoretical and practical contributions by proposing an integrated multiple lens to better address the challenges and tensions of an increasing diversity of the workforce.