Choon Sen Seah, Yin Xia Loh, Mohammad Falahat, Wing Son Loh and Ahmad Najmi Amerhaider Nuar
The exponential rise of digital payments has underscored the critical importance of digital payment security, particularly in payment gateway systems. This chapter delves into the…
Abstract
The exponential rise of digital payments has underscored the critical importance of digital payment security, particularly in payment gateway systems. This chapter delves into the vulnerabilities within these systems and proposes a comprehensive security enhancement framework to address them. Recent security breaches, such as those at SONY and Ontario’s birth registry, have emphasised the urgent need for improved protective measures. The proposed framework integrates advanced technologies like data encryption, next-generation firewalls (NGFWs), unified threat management (UTM), network traffic analysis, and multi-factor authentication (MFA). It aims not only to defend against current cyber threats but also to remain adaptable to future vulnerabilities, ensuring the integrity, confidentiality, and availability of transactional data. Moreover, aligning with regulatory standards such as the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation (GDPR) is crucial for building trust and ensuring security in the digital transaction ecosystem. This chapter also highlights the importance of balancing security measures with user experience and advocates for user education and user-centric security solutions. Emerging technologies like artificial intelligence (AI) and blockchain are proposed for real-time fraud detection and maintaining immutable transaction records, offering innovative solutions to contemporary security challenges. Empirical analysis supports the efficacy of the proposed framework, showing improvements in data loss prevention, user satisfaction, and fraud mitigation. This framework, termed ‘Guardians of Trust’, represents a paradigm shift in payment gateway security, providing a scalable and forward-looking model that balances robust security protocols with user experience and compliance considerations. This chapter contributes significantly to the academic discourse on digital payment security.
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Alireza Safargholi, Faezeh Yousefzadeh, Mehran Rezvani, Taraneh Farokhmanesh, Mohammad Hassan Mobaraki and Jahangir Yadollahi Farsi
Small and medium-sized enterprises (SMEs) are highly concerned about every aspect of their international performance (IP) due to their limited resources. However, the literature…
Abstract
Purpose
Small and medium-sized enterprises (SMEs) are highly concerned about every aspect of their international performance (IP) due to their limited resources. However, the literature has not given equal attention to every necessary aspect and has left some fields unexplored. Moreover, different approaches to assessing SME IP have made the literature even more fragmented. This research aims to identify the gaps in the research context and assessment methods of this concept.
Design/methodology/approach
A systematic literature review and a thematic analysis method are employed to review 272 journal papers published in high-quality journals.
Findings
By extracting six contexts in which the concept of international performance of SMEs has been analyzed, this study integrates the research themes with geographical domains and highlights which contexts require more attention. Moreover, this study provides a comprehensive review of the current state of this concept’s operationalization methods, illustrating the level of fragmentation and differences in the literature. Following the presentation of an enriched future research agenda, this study guides scholars on the current gaps and needs for research in specific contexts and domains while providing suggestions for a more cohesive assessment of the concept.
Originality/value
This study is the first to systematically review the research concerning the foreign performance of firms with less than 500 employees, extract their research context, illustrate uninvestigated fields and provide helpful suggestions about the concept’s operationalization method based on a comprehensive review of the extant assessment methods.
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Aihie Osarenkhoe, Daniella Fjellström and Mabel Birungi Komunda
We examined the internationalization process of business promotion organizations. We focused on the key stages and strategies and how the networks formed during this process can…
Abstract
Purpose
We examined the internationalization process of business promotion organizations. We focused on the key stages and strategies and how the networks formed during this process can support their partners, particularly SMEs, in facilitating international expansion.
Design/methodology/approach
The theoretical lens: We combined the experiential learning-commitment interplay of the Uppsala model with a similar mechanism focused on business network relationships. A qualitative methodology: We used it to explore the question and the various forms of embeddedness within networks, offering an in-depth examination, particularly in the challenging natural settings of a cluster organization in geographic information systems (GIS).
Findings
We found that the cluster organization’s internationalization began regionally, forging connections with clusters in the Nordic and Baltic countries and Europe. Over time, the cluster recognized the importance of innovation leadership, leading to the integration of its core competencies with complementary technologies from other global geospatial technology hubs.
Research limitations/implications
The study fills research gaps by examining global linkages between regional clusters and international partners, focusing on external gaps. We explored how clusters can leverage global innovation systems and networks for matchmaking, capitalization and investment. Moreover, we addressed the need for more research on cross-cluster gaps and barriers to global market interaction. By providing insights into expanding beyond local interactions, the study enhances understanding of how clusters can increase the global reach and competitiveness of firms within them.
Originality/value
The platform established during the internationalization process was crucial, as SMEs within clusters often lack the resources, time and expertise to enter international markets alone. This platform helps SMEs overcome barriers such as size, resources and unfamiliarity with foreign markets.
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Twinkle Gulati and Saloni Pawan Diwan
This study aims to measure the absolute impact of corporate citizenship actions on the operable elements of the public image by developing an adequate and parsimonious instrument.
Abstract
Purpose
This study aims to measure the absolute impact of corporate citizenship actions on the operable elements of the public image by developing an adequate and parsimonious instrument.
Design/methodology/approach
Both qualitative and quantitative approaches are used, where initially a literature review is systematized, then related statements are created, examined and confirmed. Altogether, 296 responses have been tested at discrete points, allowing for a temporal split-up of observations, where the first 148 forms have been used for exploratory factor analysis and the remaining 148 for confirmatory factor analysis.
Findings
The results of exploratory factor analysis revealed that the proposed instrument contains 13 items under three components: corporate citizenship and public affiliation; corporate citizenship and public allegiance; and corporate citizenship and public accomplishment. Subsequently, confirmatory factor analysis findings attest to the completeness, robustness and fitness of the same.
Research limitations/implications
This experiment would serve as an inducement that would bridge the theoretical and empirical gap between corporate citizenship and public image by imparting an extensive perspective.
Originality/value
Perhaps on account of the lack of an inclusive instrument, the holistic view of corporate citizenship has secured quite less empirical attention so far, particularly from the perception of that group of stakeholders who manifest wholeness. This study, thus by making a ground-breaking methodological endeavor with the conceptually established construct of public image, would abet in shaping a new class of “wholistic”, i.e. whole and holistic corporations.