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National identity has a profound impact on building a modern state, maintaining social stability and promoting economic development. Based on three waves of data collected from the World Values Survey (WVS) in Hong Kong between 2005 and 2018, this study aims to examine the changes in the national identity awareness of Hong Kongese over time.

The data used in this paper originate from the WVS. The WVS is a cross-country time-series survey that has been carried out in seven waves in 85 countries around the world, since 1981. There are three waves of data involving Hong Kong, which were obtained from the surveys in 2005, 2014 and 2018.

This study examined the changes in the national identity awareness of Hong Kongese over time and found that this has shown both continuity and rupture. Extreme groups lacking national identity have emerged and become more common over the decades and the elites’ national identity is much stronger than that of the lower and middle classes. It also shows that political trust, social capital, subjective well-being and possession of authoritarian personality have strong explanatory power for the changes in Hong Kongese national identity over time, but their explanatory strength varies across eras.

Based on three waves of surveys conducted by the WVS in Hong Kong in 2005, 2014 and 2018, respectively, this paper charts these changes over time and explores the differences in how they are influenced by political trust, social capital, subjective well-being and authoritarian personality.

The widespread use of artificial intelligence (AI) technology in the hospitality industry has triggered concerns among frontline service employees about their future careers, namely, AI awareness. This study aims to explore whether AI awareness influences frontline service employees’ silence through psychological contract breach and whether this process is contingent on frontline service employees’ moral identity, drawing on social exchange theory and moral identity theory.

The data were collected from 355 frontline service employees in Chinese hotels using a two-wave survey. SPSS macro PROCESS Model 58 was used to test the proposed hypotheses.

AI awareness increases frontline service employees’ silence by prompting psychological contract breach. This process is moderated by frontline service employees’ moral identity. Specifically, moral identity mitigates the effect of psychological contract breach on silence.

Organizations and managers should pay attention to the impact of AI on frontline service employees and take measures to help them better adapt to the rapidly changing work environment. In particular, it helps reduce frontline service employees’ silence by fostering positive attitudes toward AI, maintaining their psychological contracts and developing their moral identities.

This study enriches the research on the outcomes of AI awareness by directing our attention to frontline service employees’ silence. Moreover, this study not only explores the responses to AI awareness that frontline service employees make as “economic persons” but also examine whether they, as “moral persons,” regulate their responses contingent on their moral identity under the impact of AI. Exploring frontline service employees’ dual identities helps bring this research closer to the realities of managerial practice, thereby contributing to a better understanding and management of their complex responses to AI shocks.

Intellectual experiences focus on users’ information processing and critical thinking toward stimuli. The deployment of humanoid service robots as novel stimuli in tourism and hospitality has influenced users’ perceptions and may affect their intellectual engagement. This paper aims to connect four contemporary theoretical concepts: the service robot acceptance model, technological fear, the uncanny valley theory and the stereotype content model, to investigate users’ perceptions and intellectual experiences toward humanoid service robots.

Scale development procedures were conducted: literature review, checking face and content validity, factorizing items and dimensions, achieving construct and criterion validity and testing predictive validity.

Through literature review and free-response tasks, 43 measurement items were generated. Next, 1,006 samples from two cross-cultural groups refined the scale. Finally, a reliable and valid scale with four dimensions measuring users’ perceptions of humanoid service robots was determined.

Humanoid service robots should be designed to enhance functionality and innovativeness while minimizing stiffness, inflexibility, unsafety and danger to improve users’ intellectual engagement.

This study provides a novel examination of users’ intellectual experiences toward humanoid service robots by connecting four contemporary theories of users’ perceptions. This study enriches human–robot experience through an integrated perspective and presents a rigorous examination of the scale’s psychometric properties. A reliable and valid scale for measuring users’ perceptions toward humanoid service robots fills the gaps and serves as an effective predictor of intellectual experience in human–robot literature.

This study aims to assess the effects of risk perception and management subject satisfaction on consumers' online meal food safety self-protection behavior during the COVID-19 pandemic.

This study uses 742 questionnaires collected via a two-stage online survey conducted during the COVID-19 pandemic, between December 2021 and January 2022. The entropy method, descriptive statistics, ordered logit model, stepwise regression models, interaction terms and decentralization method were used in the quantitative analysis. Respondents’ written responses to self-protection behavior were categorized into five groups.

Less than half of consumers were aware that online food products carry the risk of SARS-COV-2 (44.48%). Between 30 and 40% of consumers took insufficient or no self-protection measures. Risk perception significantly and positively affected self-protection behavior during the COVID-19 pandemic. Consumers' management subject satisfaction has a positive moderating effect on risk perception, with the moderating effect of the satisfaction of online retailers being significant at the 5% level. Risk perception significantly and positively influences consumer self-protection behavior in provinces not affected by the pandemic.

The findings stress the benefits of synergistic interventions by consumers and management subject to food safety measures and the inclusion of tailored interventions during events threatening public health to effectively address food safety. The study offers valuable insights contributing to the improvement of public health outcomes, customer trust and service quality within the online food delivery industry.