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This study aims to examine the conceptual and empirical operations of hospitality at its intersections with health care, which includes medical and senior care.

This study conducts a systematic review of literature on hospitality in health care published in hospitality, tourism and leisure journals spanning from 1990 to 2023. A total of 50 studies meeting the inclusion criteria are reviewed, providing insights into how hospitality is conceptualized, its practical implementation and the proposed outcomes in health-care settings.

Hospitality in health care is conceptualized by hospitality scholars in three main ways: as service functions, as a service exchange and as an organizational culture. There is a significant overlap between the notion of hospitality and the concept of person-centered care in gerontology and health-care literature. Also, hospitality contributes positively to patient/resident experiences, organizational performance and societal impacts.

The study is limited by its focus solely on the theoretical and practical aspects of hospitality in health care within hospitality, tourism and leisure journals, excluding relevant literature from gerontological and health-care journals.

Interdisciplinary research requires scholars from different disciplines to develop a common language and understanding of key concepts. This study presents the conceptual and practical domains of hospitality and its relevancy to health-care research and offers future directions to strengthen the interdisciplinary research between hospitality, health care and gerontology.

Inspired by the concept of the moment of truth, this study aims to examine how service interactions between hotel front-desk staff and a first-time check-in guest affect the guest’s brand satisfaction and brand attitudes, considering the moderating effect of welcome hospitality.

This study employs a between-subjects 2 (check-in service with high-service interaction vs low-service interaction) × 2 (with welcome hospitality vs without welcome hospitality) experimental method to investigate the mechanism of building brand attitudes towards a hotel during the check-in process.

The results of Study 1 showed that participants in the high-service interaction group reported higher brand satisfaction and brand attitudes than the low-service interaction group. It also confirmed that brand satisfaction fully mediates the relationship between service interactions and brand attributes. The results of Study 2 demonstrated the moderating effect of welcome hospitality. When service interaction is low, welcome hospitality can effectively improve brand satisfaction, but when service interaction is high, the improvement in brand satisfaction is smaller.

This research contributes to the literature on service interactions by potentially first experimentally examining the impact of first-time employee-customer interactions within a hotel setting. Recommendations were provided to hotel operators on how hotel staff can improve their service interactions.

The present study examines the fluctuations in Socioeconomic and demographic (SED) factors and the prevalence of Non-Communicable Diseases (NCDs) across clusters of states in India. Further, it attempts to analyze the extent to which the SED determinants can serve as predictive indicators for the prevalence of NCDs.

The study uses three rounds of unit-level National Sample Survey self-reported morbidity data for the analysis. A machine learning model was constructed to predict the prevalence of NCDs based on SED characteristics. In addition, probit regression was adopted to identify the relevant SED variables across the cluster of states that significantly impact disease prevalence.

Overall, the study finds that the disease prevalence can be reasonably predicted with a given set of SED characteristics. Also, it highlights age as the most important factor across a cluster of states in understanding the distribution of disease prevalence, followed by income, education, and marital status. Understanding these variations is essential for policymakers and public health officials to develop targeted strategies that address each state’s unique challenges and opportunities.

The study complements the existing literature on the interplay of SEDs with the prevalence of NCDs across diverse state-level dynamics. Its predictive analysis of NCD distribution through SED factors adds valuable depth to our understanding, making a notable contribution to the field.

Nusantara, Indonesia’s currently developed new capital city, aims to lead the nation toward a more efficient and sustainable future by fostering an inclusive, sustainable, and prosperous development for all. Envisioned to be built as a smart city, Nusantara leverages the latest technological advancements across various domains as the basis for this cutting-edge urban development. This chapter discusses the advanced technologies implemented to realize the smart city concept in the development of Nusantara. The Nusantara smart city framework encompasses six domains: smart governance, transportation and mobility, smart living, natural resources and energy, smart industry, and human resources, along with the smart built environment and infrastructure, aiming to transform Nusantara into a smart city that epitomizes efficiency, sustainability, and inclusivity. This framework outlines integrating advanced technologies to foster a resilient economy, a sustainable environment, and an enhanced quality of life for its citizens through improved administrative procedures, transportation systems, public safety, healthcare access, resource management, and infrastructure development. Implementing this framework can provide insight into the future development of smart cities in the Gulf Region, poised to significantly impact societal well-being and economic resilience significantly, demonstrating a model for future urban development that harmonizes community engagement, technological innovation, and environmental preservation.

This article aims to gather lessons from a research interchange between England and The Netherlands, reflecting on the countries’ delivery of integrated care across adult and elderly long-term care and how to transfer learning across contexts.

The paper describes the Dutch health and care system, using four key components of integrated care described in the literature: person-centred, expert knowledge, continuity and coordination.

The Dutch deliver integrated care expertise in each component assessed. The weakest integrated care characteristics in England are multi-sectoral coordination and person-centred care.

This article develops an overview of integrated care delivery in The Netherlands and puts a spotlight on the importance of exchanging real-world experiences, not just evidence-based, to collaboratively improve integrated care in England. There is no need to reinvent the all-wheel, a lot of good is already done, tested and proved.

As part of the scale development process, this paper aims to test a scale to measure organizational resilience for the oil and gas industry. The objective is to provide stakeholders with a set of indicators to evaluate their organizations and prepare them to cope with the negative consequences of disruptions (e.g. Covid-19, shortage of resources, etc.).

The paper conducts exploratory and confirmatory factor analysis to test the suitability, dimensionality and reliability of specific indicators and their items under examination. Therefore, the goal is not to validate hypotheses by testing an organizational resilience scale in the oil and gas industry.

The study tests and proposes a scale to effectively measure organizational resilience within the oil and gas industry. A comprehensive set of ten indicators and 40 items are identified through this process. The findings of this research provide stakeholders in this sector with a rigorous set of indicators to evaluate the strengths and weaknesses of their organizations and better prepare them to handle disruptions.

This paper fills the gap in existing research by testing and proposing a scale to measure organizational resilience specifically for the oil and gas industry. It highlights the importance of organizational resilience for survival in a sector that is especially susceptible to disruptions.

School–university partnerships are important in teacher education to ensure PK-12 preservice teachers gain teaching experience prior to becoming teachers of record. Drawing on Ball and Cohen’s (1999) concept of “practice-based teacher education,” this three-year qualitative study examines the results of an intentionally reciprocal school–university partnership centered on a practice-based learning, field-based course. The following question guided this research: Having designed and facilitated a school–university partnership centered on reciprocity, what factors contributed to and/or took away from this commitment?

The current study examined three data sources, namely: (1) seven semi-structured focus group interviews with a teacher educator, sixth-grade teachers (n = 4) and a principal; (2) eight question/answer sessions between preservice teachers and partnering secondary teachers and (3)one focus group between the two authors. Data were analyzed using reflexive thematic analysis.

This study’s findings highlight the reciprocal nature of the school–university partnership, showcasing the positive outcomes and challenges faced by stakeholders. Clear communication and ongoing dialogue were identified as key elements to establishing and maintaining a reciprocal relationship. Additionally, emphasis on shared learning experiences between partners were found valuable and important to maintaining benefit to all partners. Relationship development also remained an important and positive outcome of this partnership. Additionally, there were challenges related to time, and schedule constraints were evident in the partnership. Moreover, ongoing reflection and a willingness to adjust and change based on experiences and lessons learned ensured participants recognized the importance of ongoing iteration and calibration to address challenges and enhance the partnership.

Because of the chosen research approach, the research results may lack generalizability.

The paper includes implications for the development of other school–university partnerships that prioritize reciprocity, highlighting an often assumed, but not always examined, component necessary to the success of school–university partnerships.