Hana Medler-Liraz and Tali Seger-Guttmann
This study aims to examine whether authentic flirting behavior contributes to positive service outcomes (i.e. rapport and tip size) in luxury vs non-luxury restaurants.
Abstract
Purpose
This study aims to examine whether authentic flirting behavior contributes to positive service outcomes (i.e. rapport and tip size) in luxury vs non-luxury restaurants.
Design/methodology/approach
A sample of 261 participants was randomly assigned to reading scenarios depicting four conditions in a 2 × 2 between-subjects design: restaurant status (luxury vs non-luxury) and flirting type: authentic vs fake.
Findings
The results showed that rapport mediated the relationship between flirting type and tip size. Moderated mediation analyses further revealed that the mediated relationship was stronger for non-luxury restaurants alone. Whereas authentic flirting amplified rapport and tip size in non-luxury restaurants, it had no effect in luxury restaurants.
Originality/value
Flirtatious behavior has not been examined in the context of luxury restaurants. This study provided an opportunity to explore whether flirting would be perceived as unprofessional and as exceeding personal boundaries as in other settings, damaging to the meticulous service experience, or whether interpersonal friendly gestures can take place without undermining the service interaction.
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Dilip Kumar, Abhinav Kumar Shandilya and Thirugnanasambantham K.
The escalating global mortality rates attributed to cardiovascular diseases (CVDs) have drawn the attention of the World Health Organization (WHO), prompting researchers worldwide…
Abstract
Purpose
The escalating global mortality rates attributed to cardiovascular diseases (CVDs) have drawn the attention of the World Health Organization (WHO), prompting researchers worldwide to address this pressing health concern actively. This study aims to unravel insights into the relationship between specific diets and CVDs by examining authors, countries, articles, journal productivity and their impact.
Design/methodology/approach
Diet patterns are recognised as contributing to the rise of CVDs, prompting a comprehensive analysis of relevant literature from Scopus, Web of Science and PubMed databases using the Biblioshiny software.
Findings
The analysis delves into cluster development and major themes within the literature, encompassing holistic approaches to cardiovascular health, the nexus between diet, nutrition and cardiovascular health, the impact of plant-based diets on diverse populations, the role of the Mediterranean diet in cardiovascular health and the influence of dietary diversity on cardiovascular health across cultures.
Originality/value
Noteworthy developments in emerging areas like dietary history records, NutriOptimisation and MediCulinary Sensitivity are identified, providing a foundation for future researchers to contribute to achieving Sustainable Development Goals (SDG) 3.
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Body weight has a long history of functioning as a symbol of one’s beauty, social status, morality, discipline, and health. It has also been a standard inflicted much more…
Abstract
Body weight has a long history of functioning as a symbol of one’s beauty, social status, morality, discipline, and health. It has also been a standard inflicted much more intensely on women than men. While US culture has long idealized thinness for women, even at risky extremes, there is growing evidence that weight standards are broadening. Larger bodies are becoming more visible and accepted, while desire for and approval of a thin ideal has diminished. However, the continued widespread prevalence of anti-fat attitudes and stigma leaves uncertainty about just how much weight standards are changing. This study used an online survey (n = 320) to directly compare evaluations of thin, fat, and average size women through measures of negative stereotypes, prejudicial attitudes, and perceptions about quality of life. Results indicated that, as hypothesized, thin women were perceived less favorably than average weight women. However, fat women were perceived less favorably than both average and thin women. Men were harsher than women in their evaluations of only fat women. Additionally, participants being underweight or overweight did not produce an ingroup bias in their evaluations of underweight and overweight targets, respectively. That is, participants did not rate their own group more favorably, with the exception of overweight participants having lower prejudice toward overweight targets. These findings add to the emerging evidence that women’s weight standards are in transition, marked by an increasingly negative perception of thin women, though not necessarily growing positivity toward fat women. This evidence further points toward the need for more extensive research on attitudes of people across the entire weight spectrum.
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Deepika Dhingra, Nidhi Sinha and Kushagra Joshi
The chapter provides a comprehensive outline of how technology can be harnessed to promote inclusivity within higher education. The article begins by defining inclusive education…
Abstract
The chapter provides a comprehensive outline of how technology can be harnessed to promote inclusivity within higher education. The article begins by defining inclusive education and explains how cross-cultural collaboration can be facilitated by technological intervention. The article focuses on how the amalgamation of different theories based on behaviorism, cognitivism, and constructivism is crucial for the successful implementation of inclusive education. It highlights the importance of emerging technologies in promoting inclusive pedagogy. It provides a strategic framework that uses artificial intelligence (AI) and different digital tools to cater the needs and aspirations of diverse and global higher educational institutions. Several case studies are also presented to help in understanding the barriers and corresponding strategies to enhance inclusivity. The impact of the strategy surpasses immediate learning enhancements which contribute to a broader vision for a more equitable, accessible, and interconnected educational ecosystem. The chapter concludes with a discussion on the challenges and ethical considerations for successful implementation of technologies to bring inclusive internationalization to higher education.
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S. Vinoth and Nidhi Srivastava
In recent years, the retail landscape has undergone a seismic shift, transforming into a dynamic, interconnected ecosystem where consumers seamlessly traverse physical and digital…
Abstract
In recent years, the retail landscape has undergone a seismic shift, transforming into a dynamic, interconnected ecosystem where consumers seamlessly traverse physical and digital realms. This shift has given rise to the omnipresent force known as Omni-channel retailing. This chapter aims to delve into the intricacies of Omni-channel retail strategies, exploring how businesses can leverage this paradigm to enhance customer experience, streamline operations, and drive sustainable growth. Omni-channel retail strategies encompass a range of approaches aimed at providing customers with a seamless and integrated shopping experience across various channels. These strategies can be categorized into several key areas, each involving specific modern technologies to enhance customer engagement and satisfaction.
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Ana Luísa Rodrigues and Carolina Pereira
Artificial intelligence (AI) tools, namely ChatGPT, Copilot (Bing) or Gemini (Bard) chatbots, have brought very rapid repercussions at education level in general, especially in…
Abstract
Artificial intelligence (AI) tools, namely ChatGPT, Copilot (Bing) or Gemini (Bard) chatbots, have brought very rapid repercussions at education level in general, especially in higher education. Several challenges are being presented to institutions, teachers and students, highlighting the way teachers teach and students learn, and significant transformations are expected in the short term due to the availability of this type of tools. This chapter aims to analyse and discuss how the new generative AI tools, which are accessible to all, can influence teachers' instructional methods and transform the format and the ways students learn. What are the main challenges, limitations and changes that we can foresee, considering the dangers and constraints of these new tools, regarding the teaching and learning processes of young adults in higher education. A case study was selected, using an exploratory questionnaire survey of undergraduate students, which was analysed using descriptive statistics. This study demonstrated that teachers, in student perspectives, are still far integrating IA in their pedagogical strategies, mainly focussing in the dangers and limitations and little in the potential. The aim was to contribute to assess how these new working tools can be an instrument that enhances critical thinking and active and transformative learning of young adults, when used with the minimisation of risks and errors. Furthermore, it is intended to reflect on appropriate AI educational policies as well as on the development of competences and digital literacy in the training of higher education students as global citizens.
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K.K. Suneera, D. Mavoothu and Muhammed Sajid
This study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace…
Abstract
Purpose
This study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace friendship opportunity and workplace friendship prevalence in the context of fun events and workplace well-being.
Design/methodology/approach
The research model developed and tested with responses from 1,000 thousand Indian frontline employees of five-star hotels who have worked in the hospitality industry for at least two years and who have been exposed to fun committees at their workplace.
Findings
This study revealed that workplace fun forms are the main causes of employee positive affective reactions, and they have positive effects on frontline employees' positive affect. The study also found that fun activities, customer interaction with fun and manager support for fun as workplace events are strong proximal causes for forming positive affect when they have workplace friendship opportunity. Coworker socialization can induce employee positive affect in the workplace, even without the moderating effect of workplace friendship opportunity. Additionally, the positive effect of positive affect was found to be significant on workplace well-being.
Practical implications
Hospitality management is required to foster fun culture with fun activities, coworker socialization, manager support for fun and customer interaction with fun that enhance employee affective reactions to uplift employee positive affect state. This study also presents more interesting practical implications for practitioners and managers.
Originality/value
This study empirically tested deferential workplace fun forms on positive affect, and study provides novel insights into positive affect and workplace well-being. Four mediation mechanisms examined on fun forms and workplace well-being. Four moderating roles of workplace friendship opportunity tested on positive affect and fun events. Workplace friendship prevalence moderation on positive affect and workplace well-being helped to understand employee cognitive mechanism.
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William Alomoto, Angels Niñerola and Maria-Victòria Sánchez-Rebull
The growth of mental disorders and their costs represents a public health challenge. This study aims to explore how a social club can help mitigate its impact through arts and…
Abstract
Purpose
The growth of mental disorders and their costs represents a public health challenge. This study aims to explore how a social club can help mitigate its impact through arts and sports workshops.
Design/methodology/approach
Using the social return on investment (SROI) methodology, the impact of the social club is evaluated by identifying stakeholders and quantifying their contributions. In addition, the relationship between patients’ attendance and the reduction of relapses and medication consumption is explored.
Findings
The SROI showed a positive return on investment, €12.12 per euro invested. This ratio indicates that the social club generates social value well above its initial costs. On the other hand, two stakeholders were identified as higher impact generators, and it was confirmed that sports activities generate more social and economic impact than art activities – however, the positive effects of art activities last longer over time. The study revealed a positive relationship between social club attendance and relapse reduction. Almost 90% of the participating users reported no relapses or emergency hospitalizations during the past year of attendance. In addition, a substantial decrease in medication dosage was observed. These results suggest that social clubs help stabilize mental health and reduce the burden on health-care systems.
Originality/value
The case study highlights the vital role of social clubs in supporting people facing mental health issues. Policymakers and health-care providers can use this knowledge to invest in more effective and sustainable mental health support activities.