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The purpose of this study is to investigate the interrelations between authentic leadership style and employee engagement and the mediating influence of employee work environment in the local government service in Ghana.

Using a quantitative research design, this study conducted a cross-sectional survey using a stratified and simple random sampling technique, gathering data from 245 respondents from local government service employees in Ghana.

This study’s findings supported the positive and significant role of authentic leadership style in fostering employee engagement and shaping the work environment. In addition, the research established that the employee work environment played a partial mediating role in the relationship between authentic leadership and employee engagement.

The implications of this study underscore the importance of authentic leadership within government units, offering a compelling argument against the prevalent bureaucratic form of leadership commonly observed in such settings. As a result, it is recommended that concerted efforts be directed toward cultivating a positive work environment conducive to fostering employee engagement. This entails a deliberate focus on the leadership styles exhibited within the various settings. Moreover, there is a crucial need for the training and encouragement of supervisors to embody authentic leadership practices.

By promoting authentic leadership practices, this research advocates for a shift toward leadership approaches that prioritize transparency, integrity and employee empowerment, ultimately fostering a more conducive work environment and enhancing employee engagement within the local government service in Ghana.

This study seeks to assess how a humane leadership style affects customer service orientation among casual employees of financial service institutions in Ghana. Using job satisfaction as a moderator, this study predicts that a humane leadership style influences casual employees’ customer service orientation.

Survey data were obtained from 328 frontline casual employees of financial service firms. The structural equation modelling technique of partial least squares was used to test the hypothesised relationships.

The study found that a humane leadership style positively and significantly drives customer service behaviour. Job satisfaction also had a positive effect on customer service orientation among casual employees.

The study appears to be the first of its kind to explore the moderating role of job satisfaction in the connection between humane leadership and customer service orientation from the perspective of casual employees. The study highlights insightful practical implications for corporate managers, HR practitioners and marketing academics.