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This chapter examines the relationship between media consumption during COVID-19 and its effect on trust in experts. Successful crisis management requires risk assessment and rapid decisions, and decision-making in the crisis is often based on multidimensional and conflicting information, which highlights the importance of trust. Here, the aim is to examine how daily media consumption is associated with trust in experts and satisfaction with government response during the pandemic. Media consumption was defined by how many different media platforms respondents used daily, grouped into three broad categories: (1) broadcast media, including television and radio; (2) journalistic media, including newspapers and periodicals; and (3) social media, including social network sites and discussion forums. The results of the analyses show that trust in experts strengthened as the crisis progressed, but satisfaction with the government declined. Omnivorous media consumption – those who consumed several different forms of media – increased trust in experts as well as satisfaction with the government. Particularly, one-sided and social media-based media consumption was related to declined trust. That is, those who used only one form of media and those who relied heavily on social media alone expressed lower levels of trust in experts. The mediation analysis showed that the association between media consumption and government satisfaction was partly indirect through trust in experts. Overall, the study reinforces the importance of media as a moderator of messages during crisis management.

Common challenges for healthcare systems worldwide are population ageing, rising therapy spending and reduced economic resources. In response, AI can play a crucial role in facilitating managerial and economic objectives within a holistic vision of care and improve the experience of patients and professionals. AI may change the delivery of services and the demand for them as well. This raises questions of how to balance the supply and demand sides of healthcare services, how to leverage competitive positioning and how to differentiate strategies specific to the public and to the private sector.

Higher education institutions (HEIs), including universities, adult and vocational institutes, and technical and further education (TAFE) centres, faced the challenge of responding to the COVID-19 pandemic with limited data on how best to protect their communities and to continue educating their students. HEIs implemented various measures and adaptations by prioritizing the safety and well-being of students, staff, and the broader community while ensuring uninterrupted educational delivery. The pandemic presented a global educational challenge, requiring institutions to address complex organizational issues. These challenges encompassed topics such as information access, equity, diverse communication infrastructures, collaboration, logistics, the use of digital platforms, decentralization, redundancy, variation in virtual rituals and communication protocols, unstructured digital proxemics, Zoom fatigue, the absence of remote feedback loop models, and COVID-19 management protocols. Among the critical questions posed by the pandemic in the higher education sector in Australia and Canada, whether at universities, technical institutes, or education centres, was how faculty enhanced the learning experience and fostered symbiosis among co-located/on-shore and remote/off-shore students. To gain a deeper understanding of the relationship between HEIs and COVID-19 educational mitigation, we analysed the actions taken by three HEIs in Australia and one in Canada during the crisis years of 2021–2022. This analysis was based on the personal reflections of the authors (academics from various HEIs), a synthesis of which is presented in this chapter.

The growth of last-mile delivery presents challenges like environmental impact, operational inefficiencies and risks of theft or damage. This study explores parcel locker adoption as a potential solution, focusing on the roles of information framing and consumer characteristics in influencing consumer adoption. It offers insights into prioritizing benefits (environmental, security, convenience) in information framing and which consumer traits, such as regulatory focus and gender, to consider in designing and promoting parcel locker networks.

We test our hypotheses with three scenario-based experiments. The first focuses on the key parcel locker benefit of environmental sustainability framing, the second on security framing and the third on convenience framing.

Our results show that consumers are more likely to use parcel locker delivery when exposed to loss-framed environmental or security information, particularly when they are male. Additionally, promotion-focused individuals, particularly males, are the most likely users when presented with loss-framed messages emphasizing the inconvenience and insecurity of home delivery.

Our findings produce a middle range theory of gender and regulatory focus in the context of consumer participation in parcel locker delivery. Specifically, we find that gender and regulatory focus influence consumer reactions to information disclosure, with loss-framed information more strongly influencing consumer intent for promotion-focused individuals.

Managers seeking to introduce parcel lockers or expand existing parcel locker networks should incorporate security and convenience into their locker network decisions. Initial locker bays should be located in or near sites that experience high consumer traffic from promotion-focused males. Additionally, information disclosed should highlight these security and convenience benefits compared to the relative inconvenience and risk associated with home delivery.

While information disclosures often emphasize the environmental benefits associated with parcel locker use, likely users find other benefits more convincing. Highlighting these alternative factors and incorporating them into parcel locker network design will still allow for environmental benefits, including carrier CO2 reduction, to emerge from increased parcel locker use. As locker networks become more established, expanding the network to cater to additional consumers may allow service providers to focus information on environmental benefits.

Prior research assumes an existing parcel locker network or consumer base when studying network design and adoption. This study highlights the importance of tailoring information to consumer characteristics, emphasizing network features that best align with potential parcel locker users. Specifically, we found gender and regulatory focus to influence consumer reaction to information disclosure, where loss-framed information is the most influential particularly for promotion-focus individuals.

Grounded on the emotion regulation theory, this study aims to examine how and when entrepreneurial fear of failure decreases the well-being of entrepreneurs. It mainly investigates a moderated mediation model, including emotion regulation as a mediator in the association between entrepreneurial fear of failure and psychological well-being and resilience as the moderator between entrepreneurial fear of failure and emotion regulation.

For this study, the primary data was gathered using a reflective-formative scale of entrepreneurial fear of failure from micro-, small- and medium-sized business owners from Lucknow, the capital of India’s most populous state. Hypothesis testing was done using partial least squares structural equation modeling on 250 valid responses.

The findings suggested that fear of failure has a damaging consequence on the psychological well-being of entrepreneurs, and this link is mediated through emotion regulation. In addition, resilience was observed to moderate the link between fear of failure and emotion regulation among entrepreneurs. Furthermore, resilience moderates the indirect impact of emotion regulation concerning fear of failure and well-being among micro-, small- and medium-sized business owners.

The study offers theoretical and practical implications, as the results highlight the role of emotion regulation and resilience in handling the adverse outcomes of entrepreneurial fear of failure. The study asserts that business owners need to learn ways to control their emotions and be resilient to face the destructive consequences of entrepreneurial fear of failure.

The study marks a novel role by unfurling the underlying psychological mechanisms in the association concerning fear of failure and the well-being of existing entrepreneurs from India by examining the moderated mediation model to understand the relationships better. This study is one of the pioneer attempts to uncover the moderating role of resilience and the mediating effect of emotion regulation to explain the outcome of entrepreneurial fear of failure.

In light of the expanding prominence of work-integrated learning (WIL), the pedagogical model that integrates work experiences into an academic curriculum, this paper presents a systematic review that uncovers little-explored students’ reflections of quality (RoQ).

Drawing on the concept of wayfinding rocks and Bronfenbrenner’s (1979) ecological systems theory, the “students’ RoQ (pronounced [ROK]) WIL model” offers guidance for future research, policy development and educational interventions aimed at optimizing students' experiences of WIL.

This paper highlights RoQ WIL through student voice. The outcomes offer a model, contributing insights for institutions, employers and students involved in WIL experiences.

While the study addresses specific limitations such as the use of specific search terms and potential biases, future research is needed to explore cultural capital’s influence on WIL quality. A focus on broadening the scope of data collection to include a more comprehensive range of student perspectives is needed.

The paper suggests practical implications for institutions, employers and educators in designing WIL programs that prioritize student perspectives, ultimately enhancing the quality of WIL experiences.

By focusing on students' RoQ in WIL, this paper fills a significant gap in the literature and provides a foundation for future research and practice in optimizing WIL engagement and outcomes.

This study aims to establish an evaluation method for cross-regional major infrastructure project (CRMIP) supportability. The focus is to identify evaluation indicators from a complexity perspective and develop an evaluation model using qualitative and quantitative methods. Case studies are carried out to verify the reliability of the evaluation model, thereby providing theoretical and practical guidance for CRMIP operations and maintenance (O&M).

Guided by the idea of complexity management, the evaluation indicators of CRMIP supportability are determined through literature analysis, actual O&M experience and expert interviews. A combination of qualitative and quantitative methods, consisting of sequential relationship analysis, entropy weighting, game theory and cloud model, is developed to determine the indicator weights. Finally, the evaluation model is used to evaluate the supportability of the Hong Kong–Zhuhai–Macao Bridge (HZMB), which tests the rationality of the model and reveals its supportability level.

The results demonstrate that CRMIPs' supportability is influenced by 6 guideline-level and 18 indicator-level indicators, and the priority of the influencing factors includes “organization,” “technology,” “system,” “human resources,” “material system,” and “funding.” As for specific indicators, “organizational objectives,” “organizational structure and synergy mechanism,” and “technical systems and procedures” are critical to CRMIPs' O&M supportability. The results also indicate that the supportability level of the HZMB falls between good and excellent.

Under the guidance of complexity management thinking, this study proposes a supportability evaluation framework based on the combined weights of game theory and the cloud model. This study provides a valuable reference and scientific judgment for the health and safety of CRMIPs' O&M.

This chapter aims to present an aggregate index to measure the coopetition level of tourism destinations, a tool named the Local Coopetition Index (i-COOL). The index comprises 30 variables based on soft and hard data distributed in 7 factors: Co-location, Competition, Associationism, Cooperation, Strategic Management, Co-Entrepreneurship and Tourism Co-Production. The i-COOL has a math formulation that allows comparison of the coopetition levels among different destinations, cities, or countries. In this chapter, we present the results of an empirical application of the i-COOL in the context of two Brazilian cities, namely, Curitiba and Foz do Iguaçu. Findings showed the level of coopetition in the destinations and indicated the variables that destination managers should prioritise to improve tourism development. The i-COOL framework can be used as a monitor of tourism coopetition to support destination managers in improving competitiveness from the coopetition strategy.

As different countries are witnessing a surge in online course enrollments, the purpose of this study is to examine the impact of different stressors and strains on the continuity of online classes for understanding learner behavior. While extroverts are more talkative, sociable and open than introverts, it is necessary to understand the impact of extraversion personality traits on leaners’ distraction, depression and knowledge absorption capacity (KAC) in online learning scenarios. This will help to curate the content to cater to such students. Additionally, it will be interesting to examine how these effects change when the frequency and duration of classes are increased or decreased. Research on such aspects is scarce, highlighting a critical gap in the literature, which this study tries to address.

A quantitative-based survey was adopted for collecting data from Indian students. About 482 responses received in the survey were analyzed through the partial least squares structural equation modeling (PLS-SEM) technique.

Findings suggest a significant positive effect of extraversion on both distraction and depression. Depression had a significant negative impact on KAC. The frequency of classes had a significant moderating effect on the relationship between extraversion and distraction. Additionally, the duration of classes had a significant moderating effect on the association between distraction and KAC.

Limited studies have attempted to examine the impact of personality (extraversion) on depression, distraction and finally KAC in the online education context. This study aims to add value to existing literature by addressing this gap.