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This paper aims to investigate the impacts of Industry 4.0/5.0 (I4.0/5.0) on the glass manufacturing workplace. Specifically, it studied the workplace, which represents complex manufacturing lines of high variety and volume of products.

A case study based on semi-structured interviews was conducted with managers responsible for I4.0 implementation, and the responses were treated by content analysis.

Findings reinforce I5.0 aspects to be considered in terms of work organization. The interviewees highlight work and human factors as important for technology implementation, which includes workers tasks, skills, nature of work, human resources development, hiring process and organizations strategies. It was also found that knowledge sharing poses a huge challenge.

In lieu of gaps in the literature, this research further discusses management challenges to support digital transformation and impacts on workers and organizations.

This paper aims to establish the causal relationship between destination image and tourist motivation and engagement.

A causal model with seven hypotheses was tested into a sample of 438 domestic tourists in Acapulco (Mexico).

Cognitive destination image is the main antecedent of tourist engagement, exerting an important direct and indirect effect through push and pull motivations. Affective image also exerts a direct effect on tourist engagement and an indirect effect through push and pull motivations. Only pull motivations exert an influence on tourist engagement.

The study is based on domestic tourists at a sun and beach destination.

Destination management organisations should invest in the care, improvement and promotion of tourism resources. Online and offline communication campaigns should be based on tourism resources and experiences.

This paper fulfils three research gaps: destination image is associated with tourist engagement; tourist motivations affect tourist engagement; and destination image is associated with tourist motivations.