Search results

1 – 10 of 15
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 9 April 2024

Sangok Yoo and Ji Yun Kang

This study aims to explore the effects of expertise diversity on project efficiency and creativity in health-care project teams.

180

Abstract

Purpose

This study aims to explore the effects of expertise diversity on project efficiency and creativity in health-care project teams.

Design/methodology/approach

This study analyzes hierarchical linear models using multi-source data from 50 project teams in a large health-care organization in the USA. This data set includes self-reported survey responses from 274 team members and human resource information for all 515 members across the 50 teams. Expertise diversity is operationalized by professional diversity and positional diversity reflecting two dimensions, domain and level, of the concept of expertise.

Findings

This study reveals that professional diversity is negatively related to project efficiency and project creativity, whereas positional diversity is positively related to project efficiency.

Originality/value

Successfully managing a project team of experts within a limited time frame is a challenge for organizations. This study advances the understanding of the double-edged sword effect of expertise diversity on project teams, focusing on professional and positional diversity. It provides important insights for human resource development in terms of the composition of project teams regarding members’ expertise.

Details

European Journal of Training and Development, vol. 49 no. 1/2
Type: Research Article
ISSN: 2046-9012

Keywords

Access Restricted. View access options
Article
Publication date: 29 August 2023

Jaehong Joo, Hee Sun Kim, Sae Gyoung Song, Yun Jeong Ro and Ji Hoon Song

The purpose of this study is to emphasize the important role of performance-oriented human resource (HR) practices and gender equality perceptions in supervisors and chief…

752

Abstract

Purpose

The purpose of this study is to emphasize the important role of performance-oriented human resource (HR) practices and gender equality perceptions in supervisors and chief executive officers (CEOs) for career development among women in management.

Design/methodology/approach

This study used a quantitative methodology to examine relationships among variables. The authors conducted a survey to investigate factors influencing the career development of women managers in professional settings, with a sample of 1,502 female managers in South Korea.

Findings

The relationship between performance-oriented HR practices and career development for women managers was supported. In addition, self-leadership significantly mediated the relationship between performance-oriented HR practices and career development. Finally, double moderator effects of gender equality perceptions of CEOs and supervisors on the relationship between performance-oriented HR practices and self-leadership were significant.

Originality/value

This study emphasizes that career development for women in South Korea depends on gender equality awareness and institutional reorganization for best practices at top management levels. Specifically, this study identified the essential role of performance-based HR practices to support self-leadership and career development in women managers. Furthermore, this study recognized gender equality perceptions of CEOs and supervisors as a critical factor in the successful career development of women managers.

Details

European Journal of Training and Development, vol. 48 no. 7/8
Type: Research Article
ISSN: 2046-9012

Keywords

Access Restricted. View access options
Article
Publication date: 25 November 2024

Sohui Kim and Min Ho Ryu

This study introduces a novel approach to conducting importance-performance analysis (IPA) and importance-performance competitor analysis (IPCA) by utilizing online reviews as an…

26

Abstract

Purpose

This study introduces a novel approach to conducting importance-performance analysis (IPA) and importance-performance competitor analysis (IPCA) by utilizing online reviews as an alternative to traditional survey-based marketing research.

Design/methodology/approach

In order to conduct IPA and IPCA utilizing online reviews, the following three steps were executed: (1) Extract key attributes of the product/service with latent Dirichlet allocation (LDA) topic modeling. (2) Measure the importance of each attribute with keyword analysis. (3) Measure the performance of each attribute with KoBERT-based sentiment analysis.

Findings

By utilizing LDA, we were able to identify significant attributes identified by real users’ reviews. The approach of evaluating attribute importance using keyword metrics offers the advantage of straightforward computations, reducing computational expenses and facilitating intuitive metric assessments. The evaluation of BERT-based performance involved adapting pre-trained language models to the specific analysis domain, resulting in substantial time savings without compromising accuracy, ultimately bolstering the dependability of the metrics. Lastly, the case study’s findings indicate a growing emphasis on the aesthetic aspects of mobile banking apps in South Korea while highlighting the pressing need for enhancements in critical areas such as stability and security, which are particularly pertinent to the finance industry.

Originality/value

Previous studies have limitations in assessing significance solely based on sentiment scores and review ratings, resulting in an inability to independently measure satisfaction and importance metrics. This research addresses these limitations by introducing a keyword frequency-based importance metric, enhancing the accuracy and suitability of these measurements independently. In the context of performance measurement, this study utilizes pre-trained large language models (LLMs), which provide a cost-effective alternative to previous methods while preserving measurement accuracy. Additionally, this approach demonstrates the potential for industry-wide competitive analysis by enabling comparisons among multiple competitors. Furthermore, the study extends the application of review data-based IPA and IPCA, traditionally used in the tourism sector, to the evaluation of financial mobile applications. This innovation expands the scope of these methodologies, indicating their potential applicability across various industries.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

Keywords

Access Restricted. View access options
Article
Publication date: 28 January 2025

Richa Misra, Garima Malik and Pratibha Singh

The study aims to examine the influence of Unified Theory of Acceptance and Use of Technology (UTAUT) and anthropomorphic design cues in determining the level of satisfaction…

58

Abstract

Purpose

The study aims to examine the influence of Unified Theory of Acceptance and Use of Technology (UTAUT) and anthropomorphic design cues in determining the level of satisfaction among banking chatbot users. It also tests the moderating impact of the localization of content on the relationship. The study also encompasses expectation confirmation, elucidating the significance of perceived trust in maintaining intention.

Design/methodology/approach

The study conducted a comprehensive online survey, collecting 667 questionnaires from users of conversational chatbots in both public and private sector banks. We analyse the data using Partial Least Squares Structural Equation Modelling and fuzzy-set Qualitative Comparative Analysis.

Findings

Performance and effort expectancy, perceived interestingness of interaction and perceived empathy were identified as significant indicators, whereas facilitating conditions, social influence and perceived intelligence were not significant in explaining satisfaction. Perceived trust was a significant mediator, while localization was a significant moderator in all the cases except social influence and satisfaction.

Practical implications

To improve perceived intelligence and empathy, tech developers should focus on improving the chatbot’s ability to maintain contextual understanding within a conversation where it can remember and reference previous interactions. Future studies might explore the development of banking chatbots that incorporate advanced levels of anthropomorphic characteristics, whether visual or intuitive.

Originality/value

The work is unique in that it integrates UTATUT, anthropomorphism and expectation confirmation model in the context of conversational banking chatbots, which is not achievable in a single theory-based model. The study also underlined the necessity of localizing chatbot content, recommending that banks engage localized native speakers to help with chatbot training and content creation, where specialists can fine-tune the conversational features.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

Keywords

Access Restricted. View access options
Article
Publication date: 26 February 2025

Jingxuan Li, Yong Ye and Runmei Luo

Labor-related risks resulting from layoffs may pique auditors’ scrutiny. Although previous research has enriched the understanding of the economic consequences of layoffs, the…

6

Abstract

Purpose

Labor-related risks resulting from layoffs may pique auditors’ scrutiny. Although previous research has enriched the understanding of the economic consequences of layoffs, the authors know relatively little about the relationship between layoffs and audit fees. This study aims to investigate whether auditors are concerned about corporate layoff events and their pricing decisions under the influence of the events.

Design/methodology/approach

This study examines the effect of layoff storms on audit fees using news reports from mainstream financial and economic media in China about layoffs in listed companies. Based on whether the company is reported to have layoffs by the media in a fiscal year, this study collects data on 204 layoff storms in A-share listed companies from 2008 to 2022. Then, this study uses propensity score matching to reduce the interference of basic company characteristics.

Findings

This study finds that audit fees are higher after firms experience layoff storms. Higher internal control quality and pay advantage in the industry weaken the positive relationship between layoff storms and audit fees, while higher political uncertainty strengthens this positive relationship. Further tests show that companies with proactive layoffs, persistent layoffs and media disclosures of layoff numbers face more audit fees, but the type of corporate response to the layoff does not influence audit pricing.

Originality/value

This study contributes to the literature on audit pricing and the economic consequences of layoffs by emphasizing the impact of labor-related risks on audit fees.

Details

Managerial Auditing Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0268-6902

Keywords

Access Restricted. View access options
Article
Publication date: 10 December 2024

Rui Wang, Hafez Salleh, Jun Lyu, Zulkiflee Abdul-Samad, Nabilah Filzah Mohd Radzuan and Kok Ching Wen

Machine learning (ML) technologies are increasingly being applied in building cost estimation as an advanced method to overcome the challenge of insufficient data and subjective…

56

Abstract

Purpose

Machine learning (ML) technologies are increasingly being applied in building cost estimation as an advanced method to overcome the challenge of insufficient data and subjective effects of experts. To address the gap of lacking a review of ML applications in building cost estimation, this research aimed to conduct a systematic literature review to provide a robust reference and suggest development pathways for creating novel ML-based building cost prediction models, ultimately enhancing construction project management capabilities.

Design/methodology/approach

A systematic literature review according to preferred reporting items for systematic reviews and meta-analyses (PRISMA) was adopted using quantitative bibliographic analysis and qualitative narrative synthesis based on the 70 screened publications from Web of Science (WOS) and Scopus databases. The VOSviewer software was used to prepare the thematic focus from the bibliographic data garnered.

Findings

Based on the results of a bibliographic analysis, current research hotspots and future trends in the application of ML to building cost estimation have been identified. Additionally, the mechanisms behind existing ML models and other key points were analyzed using narrative synthesis. Importantly, the weaknesses of current applications were highlighted and recommendations for future development were made. These recommendations included defining the availability of building attributes, increasing the application of emerging ML algorithms and models to various aspects of building cost estimation and addressing the lack of public databases.

Research limitations/implications

The findings are instrumental in aiding project management professionals in grasping current trends in ML for cost estimation and in promoting its adoption in real-world industries. The insights and recommendations can be utilized by researchers to refine ML-based cost estimation models, thereby enhancing construction project management. Additionally, policymakers can leverage the findings to advocate for industry standards, which will elevate technical proficiency and ensure consistency.

Originality/value

Compared to previous research, the findings revealed research hotspots and future trends in the application of ML cost estimation models in only building projects. Additionally, the analysis of the establishment mechanisms of existing ML models and other key points, along with the developed recommendations, were more beneficial for developing improved ML-based cost estimation models, thereby enhancing project management capabilities.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Access Restricted. View access options
Article
Publication date: 5 February 2024

Neuza Ribeiro, Daniel Gomes, Gabriela Pedro Gomes, Atiat Ullah, Ana Suzete Dias Semedo and Sharda Singh

This study aims to broaden the understanding of the mechanisms through which workplace bullying might affect employees’ intention to leave the organisation, as well as the…

451

Abstract

Purpose

This study aims to broaden the understanding of the mechanisms through which workplace bullying might affect employees’ intention to leave the organisation, as well as the mediating role of burnout in the relationship between workplace bullying and turnover intention.

Design/methodology/approach

The sample included 884 employees from different Portuguese organisations operating in the tertiary sector and industry. This study uses structural equation modelling to evaluate the hypothesised model.

Findings

The results suggest that workplace bullying causes high levels of burnout in victims and increases their turnover intentions. The results further suggest that burnout fully mediates the effect of workplace bullying on turnover intentions.

Practical implications

Organisations should work to reduce these problems in workplace environments, focusing on HRM models that prevent the precursors of workplace bullying, particularly those associated with low determination of HR practices and the emphasis on employee participation. Implementing workplace ethical guidelines as part of an annual action plan can contribute to cultivating organisational cultures that reject any form of devaluation of human worth within the organisation.

Originality/value

There is little knowledge on the mediating role of burnout in the relationship between workplace bullying and turnover intention. This study answers the call for further empirical research from those who have argued that more information is needed and contributes to the growing debate on this topic and its effects on Portuguese employees. This study seeks to fill these gaps by developing a model of workplace bullying and its consequences and exploring burnout’s potential mediating role.

Details

International Journal of Organizational Analysis, vol. 32 no. 10
Type: Research Article
ISSN: 1934-8835

Keywords

Access Restricted. View access options
Article
Publication date: 12 November 2024

Xiaobo Shi, Kangbo Fu, Yaning Qiao, João Santos and Zhenmin Yuan

This paper aims to explore the characteristics of lifting accidents and the significance of influencing factors and explain the causes from the perspective of human factors…

35

Abstract

Purpose

This paper aims to explore the characteristics of lifting accidents and the significance of influencing factors and explain the causes from the perspective of human factors, thereby achieving a more accurate understanding of and prevention of lifting accidents.

Design/methodology/approach

A mixed simulation model for prefabricated component lifting is established by combining discrete event simulation (DES) with the system dynamics (SD) method. In addition, essential parameters and relationships within the system dynamics model are determined through survey questionnaires. Finally, the human factors analysis and classification system (HFACS) is used to analyze the cause of the accident.

Findings

The results show that workers falling from height and workers struck by objects are the most frequent types of lifting accidents. In 2072 experiments, these two types of accidents occurred three and five times, respectively. Besides, the links of “crane movement,” “component binding,” “component placement” and “component unhooking” are particularly prone to lifting accidents. In addition, the completeness of emergency plans, failure to observe the status of the tower crane and lack of safety education and training have emerged as primary influencing factors contributing to the occurrence of lifting accidents.

Originality/value

The findings of the study can serve as a reference basis for practitioners, enabling them to preemptively identify possible risk accidents and adopt corresponding measures to prevent them, ensuring the safety and property of practitioners. Additionally, targeted suggestions and innovative ideas are provided to enhance the safety guarantee of the lifting industry and promote its healthy and stable development through a more concrete theoretical foundation and practical guidance.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Access Restricted. View access options
Article
Publication date: 1 February 2024

Zhiwei (CJ) Lin, Wenjie Xiao, Baolin Deng, Changjiang (Bruce) Tao and IpKin Anthony Wong

While the rise of chain restaurants has attracted increasing research interest, few studies have taken servicescape into consideration to examine its effects on transformative…

365

Abstract

Purpose

While the rise of chain restaurants has attracted increasing research interest, few studies have taken servicescape into consideration to examine its effects on transformative service outcomes. This study aims to assess how social service elements can provide customers with restorative qualities, though social components are considered vital in constituting a dining locale's servicescape (AKA Social Servicescape).

Design/methodology/approach

The study fills the void above by undertaking a survey-based quantitative research method. Using online surveys with a sample of 306 diners, the study employed structural equation modeling to explore a proposed moderated mediation model. A post-hoc interview followed to provide qualitative data to complement the findings developed from surveys.

Findings

Results first point to a positive relationship between social servicescape and attention restoration. Moreover, the authors unveil that substantive servicescape has a moderating effect on the relationship of interest, suggesting the interplay of social and built servicescape in promoting restorative experiences.

Research limitations/implications

Social and built stimuli can be intertwined to offer restorative qualities for customers. Through such an intertwined network of relationships, one may derive better mental health resources from hospitality settings.

Originality/value

This research presents new nuances to the existing field of inquiry by linking social servicescape and restoration through an intertwined network of attentional recovery.

Details

Journal of Hospitality and Tourism Insights, vol. 7 no. 5
Type: Research Article
ISSN: 2514-9792

Keywords

Access Restricted. View access options
Article
Publication date: 20 December 2024

Zhifeng Shen, Xiangdong Wei, Ahsan Siraj, Shilpa Taneja, Linyan Fang and Zhihui Li

The aim of this study is to find the governance mechanism that matches the EPC project governance model as well as the performance criteria for measuring the quality governance of…

33

Abstract

Purpose

The aim of this study is to find the governance mechanism that matches the EPC project governance model as well as the performance criteria for measuring the quality governance of EPC projects so as to improve the level of quality of EPC project delivery.

Design/methodology/approach

An in-depth questionnaire survey of 199 EPC engineering practitioners and quality control units was conducted and the survey data was analysed using SPSS 24.0 software.

Findings

The results show that administrative governance, industry governance and internal project governance have direct effects on the quality governance performance of EPC projects. Administrative governance has a positive impact on the quality governance performance of EPC projects through industry governance and project internal governance.

Research limitations/implications

This study enriches the research on engineering quality governance in the context of EPC projects, discusses how to improve the performance of EPC engineering quality governance and will provide certain reference and information for other EPC projects to establish an adapted engineering quality governance mechanism.

Originality/value

This paper exploratively proposes EPC administrative governance mode, industry governance mode and internal project governance mode and analyzes the logical relationship between them and EPC project quality governance performance and constructs a theoretical model influencing the improvement of EPC project quality governance performance.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

1 – 10 of 15
Per page
102050