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This research explores the concept of omnichannel fulfillment steering (OFS) and demonstrates how retailers can influence a consumer’s fulfillment decisions through commonly used financial incentives such as discounts, credits and the opportunity to avoid home delivery fees.

We present insights from two theoretically grounded experiments to examine how different types of financial incentives can be used by omnichannel retailers to steer consumers from home delivery toward three alternative order fulfillment methods (AOFM) – buy-online-pickup-in-store, curbside-pickup and ship-to-locker.

Our analysis suggests that an opportunity to avoid shipping fees (penalty-avoidance) is a more effective OFS nudge than offering discounts or store credits (rewards). No difference was observed between offering discounts or credits as steering mechanisms; further, no omnichannel steering benefits were observed among the tested AOFMs. Collectively, these findings provide possible justification for retailers’ prioritization of credits to foster customer in-store visits, thus encouraging greater customer engagement and facilitating cross-selling opportunities. Finally, we uncover a penalty-avoidance endowment effect for “free shipping” of purchases over the current industry-standard free shipping threshold.

Retailers might prioritize store credits over discounts as nudges to steer customers toward an AOFM, with buy-online-pickup-in-store offering the greatest benefits for most retailers. Furthermore, using penalty-avoidance OFS incentives over a typical free shipping threshold may increase AOFM selection rates but engender adverse customer reactions.

Advancing the concept of OFS, this study directly informs retailers’ omnichannel incentive programs to nudge customers back into the store. Countering intertemporal choice theory, we could not demonstrate that delayed incentives are less effective than immediate ones. Based on prospect theory, we identify a free shipping endowment effect at a specific reference point along a purchase amount continuum.

The main goal of this paper is to present a synthetic multiple criteria group decision-making (MCGDM) methodology for assessing the enterprise digital maturity with linear Diophantine fuzzy (LDF) setting.

This paper utilizes the presented LDF generalized Dombi operator to aggregate assessment information of experts. The developed combined weight model through merging the rank sum (RS) model and symmetry point of criterion (SPC) method is used to ascertain the comprehensive importance of criterion. The evaluation based on distance from average solution (EDAS) approach based upon regret theory (RT) is presented to achieve the sorting of candidate enterprises.

Firstly, the proposed method has strong stability. Secondly, the proposed method takes into consideration the psychological behavior of experts during the decision-making process which further enhances the rationality of the decision results. Finally, the proposed method integrates expert and criterion weight determination models which provides a practical evaluation framework for assessing the digital maturity of enterprises. The research outcomes confirm that the proposed approach fails to resolve the decision problems with unknown weight information flexibly, but also reflect the psychological behavior of expert in decision process. The presented weight approach also provides a rational algorithm to ascertain the weight more accurate.

A composite LDF group decision-making approach is presented by aggregating the proposed generalized Dombi operator, combined weight model and the EDAS model, which make the outcome more reasonable. Sensitivity analysis and comparison study are conducted to reflect the superiority of the proposed approach.

The severity of global competition and vast hostile challenges is compelling the information and communications technology (ICT) industry to focus on internal organizational factors to excel in performance. This study investigates the influence of shared responsibility, perceived identifiability and workplace spirituality on employees’ performance through work engagement. In addition, the moderating influence of work orientation on the relationships between shared responsibility, perceived identifiability and workplace spirituality with employee performance was also investigated.

Time-lagged and multisource data were acquired from 267 followers and their 69 immediate supervisors/managers of ICT firms. Structural equation modeling was employed to analyze the data.

The findings reveal that the impact of shared responsibilities, perceived identifiability and workplace spirituality on performance (e.g. extra-role and in-role) is mediated by work engagement. Additionally, the positive association of perceived identifiability and workplace spirituality with work engagement is more pronounced when work orientation is high, indicating a positive moderation of work orientation.

This is among the initial studies that examine the impact of shared responsibility, perceived identifiability and workplace spirituality on overall employee performance through work engagement. The moderation of work orientation in these proposed relationships has not been previously examined. This study suggests novel theoretical and managerial implications for the ICT industry based on the results.

The purpose of this paper is to provide a comprehensive understanding of workplace spirituality's (WPS) past, present and future by conducting a systematic literature review over the past 15 years, tracing its emergence in the managerial landscape and identifying the research gaps.

A PRISMA framework is used to systematically analyse 58 empirical studies categorised according to the ABDC journal quality list and published between 2009 and 2024. Furthermore, this review highlights the key trends, methodological approaches, dimensions explored, geographic distribution, research themes and the existing research gaps. Additionally, the Theory, Context, Characteristics and Methodology framework emphasises critical theoretical perspectives, contextual factors, distinguishing characteristics and methodological approaches that can shape future research in WPS.

The review revealed the global interest in WPS’s positive organisational impacts, supported by rigorous empirical studies and advanced statistical methods. Furthermore, this research highlights a significant gap in exploring WPS antecedents, suggesting a need for future studies to examine the factors contributing to WPS’s development and enhancement within organisational settings.

This study focuses on the Scopus database and English-language papers, deliberately excluding other sources such as unpublished work, books and non-empirical articles. Consequently, this study may need to look at some relevant studies.

This study is original in its systematic approach to review the literature on WPS, categorising the empirical articles according to established quality lists and applying the Theory, Context, Characteristics and Methodology framework to identify future research directions. This paper offers a holistic understanding of WPS and provides valuable insights for researchers and practitioners in this evolving field.

The study aspires to enhance comprehension of the intricate interplay between supply chain management (SCM) and resilience in family businesses, thereby offering valuable insights to managers and policymakers endeavouring to foster resilience in uncertain environments.

Commencing from the premise that family businesses (FBs) prioritize the preservation of socio-emotional wealth (SEW) when formulating strategic decisions, this study endeavours to advance understanding of supply chain practices adopted by FBs and their direct impact on resilience during crisis situations or economically challenging periods. Through an exploratory case study of nine FBs, the present research reveals four pivotal strategies in SCM that contribute to their resilience: (i) reorganization of inventory management; (ii) cultivating close relationships with suppliers; (iii) emphasizing product quality and customer retention; and (iv) implementing cost reduction measures to bolster resilience. The aim of the study is to provide an in-depth understanding of the intricate interplay between SCM and resilience in FBs, thereby offering valuable insights to managers and policymakers endeavouring to foster resilience in uncertain environments.

Our approach offers a theoretical framework for SCM aligned with prior research on the interplay between characteristics of family businesses and resilience strategies. Furthermore, this paper illustrates how factors such as the emphasis on high-quality products and services by family businesses contribute to achieving non-economic objectives that owners adopt to reconcile family and business needs, creating intrinsic added value for the company. It reveals various challenges in SCM, including inventory organization changes, supplier closures and the significance of customer retention. Family businesses are implementing product and technology enhancements and leveraging digitization to enhance supply chain processes.

This paper contributes significantly to the field of FBs by highlighting the crucial role of SCM in enhancing business resilience during crises. It empirically examines how the SEW characteristics of FBs influence the reconfiguration of their supply chains to enhance resilience, presenting a theoretical model for this context. Our theoretical framework employs an SEW perspective to elucidate how FBs respond to the challenges posed by the COVID-19 pandemic by adapting their SCM processes to safeguard their social and emotional legitimacy, organizational visibility and reputation. These adaptations gain particular relevance during crises or turbulent conditions, potentially leading to alterations in how FBs formulate their supply chain strategies and manage supply chain-related processes.

A recent literature has documented the real effect of Trade Policy Uncertainty (TPU) on trade, stock markets and unemployment; however, there is no specific study that has examined how trade uncertainty influences banking sector stability. In this quest, this study aims to bridge this gap by examining the impact of TPU in the USA and China on the stability of the Indian banking sector. Additionally, the study aims to assess the moderating influence of banking regulation and supervision on the aforementioned relationship.

To quantify the above objectives, the study uses a robust set of econometric estimates, i.e. system generalised method of moments (Sys-GMM), fixed effect model and pair-wise Granger causality test on the alternative proxies of banking stability from 2000 to 2023.

The empirical estimates validate that TPU has a negative impact on the Indian banking stability. Moreover, the impact of the USA. TPU is much more significant on the Indian banking sector’s stability in comparison to the Chinese TPU. The empirical model further suggests that banking regulation and supervision moderate the negative influence of trade uncertainties on the Indian banking sector’s stability and assist in improving it. Finally, the pairwise causality test confirms a unidirectional causal relationship between the TPU in the USA and China and the stability of the Indian banking sector, thereby validating the transmission effect of trade uncertainty on this sector.

To the best of the author’s study, this study is original and offers useful policy recommendations for understanding the implications of trade uncertainty for banking stability. The study also offers insight to comprehend the role of banking regulation and compliance in mitigating the adverse repercussion of trade uncertainties on the banking sector’s stability.

This study investigates the influence of board gender diversity on policy decisions within the banking sector, with a specific focus on the adoption of environmental risk management policies. Drawing on critical mass theory, we provide empirical evidence demonstrating the positive impact of women directors on the implementation of environmental risk management policies aligned with the equator principles (EP) framework.

We analyze data from 540 banks operating in 34 countries over a ten-year period (2013–2022).

Our findings indicate that banks with at least four women directors on their boards are more likely to adopt such policies. Our results remain statistically significant after controlling for endogeneity issues.

This research advocates for increased female representation on bank boards to foster the adoption of sustainability-focused policies within the banking industry.

We also contribute by providing insights into the role of a diverse board in improving green credit practices among global banks.

The adoption of the design thinking approach (DTA) within organizations is crucial for generating creative and innovative solutions to complex business and societal problems. However, the integration of DTA into organizational practices is progressing slowly and needs immediate attention. Numerous interrelated and interdependent barriers hinder the integration of DTA into organizational practices. This study aims to identify and categorize barriers to DTA adoption within organizations into cause and effect (C–E) groups.

Barriers to the implementation of DTA were identified through a comprehensive literature review and semi-structured interviews with eight professionals to gather insights into real world barriers. The study follows the resource-based view (RBV) theory to identify the barriers. Following this, the decision making trial and evaluation laboratory (DEMATEL) method was applied to categorize the barriers into C–E groups.

The study identifies 18 barriers to DTA adoption within organizations in the Indian context. The results revealed that the most prominent barrier to the DTA implementation within organizations is the misfit with existing processes and structures, followed by weak organizational culture and difficulties in implementing the idea. Our findings suggest that managers should champion the adoption process. This will help in motivating employees and fostering a culture of design thinking in the organization. Organizations need an open mindset and should give employees more opportunities to experiment. There is an immediate need for measures that enable better collaboration between business organizations and educational institutions, including universities, to promote DTA.

The findings of the study will help the organizations and decision-makers in expediting the adoption of DTA within their organizations. The results categorize the barriers into C–E groups, allowing organizations to take appropriate measures to address the cause group barriers and minimize the impact of the effect group barriers.

This study is the first of its kind to utilize the RBV theory in identifying and classifying barriers to DTA adoption within Indian organizations. However, the findings are also applicable to other countries with similar business environments.

This study aims to examine the association between workplace spirituality (WPS) and individual’s work engagement (WE) and also the mediating effect of individual’s psychological conditions [psychological meaningfulness (PSYM), psychological safety (PSYS) and psychological availability (PSYA)] on this relationship.

Grounded on Kahn’s personal engagement theory, a model has been developed with WPS as an independent variable, individual’s psychological conditions (PSYM, PSYS and PSYA) as the mediators and individual’s WE as the dependent variable. Based on the online responses from 510 millennial employees working in Fortune 500 manufacturing and service industries operating in India, analysis has been undertaken using confirmatory factor analysis, Pearson correlation and PROCESS macro of Hayes (2017).

WPS has been noted to influence individual’s WE positively and there is a partial mediation of PSYM, PSYS and PSYA on this relationship.

The present study is able to extend the scope of Kahn’s personal engagement theory.

Leaders and HR administrators can use the framework to ensure positive engagement levels for the millennial workforce. It will also help to reduce job dissatisfaction and burnouts at the workplace.

The present study contributes to understanding WE through the lens of WPS. It adds to the existing knowledge by explaining the mediation of the psychological conditions between spirituality and WE among millennials working in India. To the best of the authors’ knowledge, this study can be considered one of the first studies that has attempted to understand the role of WPS and psychological conditions on WE levels of millennials.

This study aims to examine the impact of financial inclusion and bank stability on agricultural productivity in Sub-Saharan Africa (SSA).

The study used 38 countries in the SSA with data spanning between 2004 and 2021. The data were analyzed using the two-step system generalized method of moments (GMM) and the panel-corrected standard error (PCSE) model.

The study found a positive effect of financial inclusion and bank stability on agricultural productivity. The study also discovered that while the access component of financial inclusion has a negative influence on agricultural productivity, the usage dimension has a positive impact.

The study suggests to policymakers that an inclusive and stable financial system improves agricultural productivity. The findings recommend that policymakers should empower farmers to leverage financial inclusion.

This study provides insightful discussion on the impact of financial inclusion and its various dimensions and bank stability on agricultural productivity in SSA.