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The purpose of this study is to examine the quality of African business schools (ABSs) mission statements (MSs) based on the number and types of elements and the relevance of the elements to the UN Sustainable Development Goals (SDGs). MSs are ubiquitous in higher education, but research on ABSs MSs quality and relevance to SDG is non-existent.

A qualitative approach with content analysis was used to systematically examine ABSs MSs retrieved from institutional websites. The MSs were analyzed based on an adopted ten-element framework of MSs for quality and relevance to sustainability.

This study revealed that only 39.4% of the MSs of the top 200 ABSs reviewed were publicly accessible via institutional websites. The examined MS shows a moderate quality (number of elements used) that varied partly by the institutional structural characteristics. On sustainability, six elements of the MS framework were found to be conceptually relevant to SDGs 4, 5, 8, 13 and 17. However, the analysis of ABSs MSs revealed a weak contribution to the SDGs.

Data on some ABSs MSs may have been missed because they are inaccessible, and this study did not measure actual but potential contributions to SDGs via MS elements. A qualitative follow-up study with interviews is necessary to assess how institutions implement the MS elements relevant to the SDGs.

Guidelines for developing and enhancing MSs of African higher education institutions are prescribed to ensure quality and relevance to the current societal needs and for sustainable quality education.

To the best of the authors’ knowledge, this study is the first to examine the quality of the ABSs MSs and their comparability across Africa. This study is also the first to operationalize a ten-element framework of MSs and conceptualize how MS elements are linked to the SDGs.

The continuous evolution of the UAE necessitates adapting to the dynamic nature of facilities management (FM) and construction sectors. Therefore, this study explores the current asset maintenance management (AMM) practices and FM teams' roles in the early stages of planning.

Twenty semi-structured interviews with 13 FM experts and 7 construction professionals (consultants, managers, directors, engineers) in the UAE were conducted. Data were analyzed thematically and validated by the triangulation method.

The study unveiled a disconnection between the FM and construction sectors in the UAE, unlike the global markets. Interviewees highlighted several areas that could benefit from improved collaboration between these sectors, including data transfer, space planning, design review, sustainability practices and energy savings, maintainability, defects liability period (DLP) and lifecycle cost (LCC) and budget estimation and feasibility. Additionally, the most frequently reported barriers to the collaborative approach were the immaturity of FM in comparison to the construction sector (60%) and the lack of awareness of technology (50%). Raising awareness on the importance of early FM involvement was voted the most as a solution to the barriers identified (70%). Interviewees further emphasized the crucial role of building information modeling (BIM) in fostering this collaboration.

The study’s originality lies in its focus on the UAE’s regional context and the use of qualitative insights from experts to understand the nuanced interactions between FM and construction, providing an in-depth analysis of local collaborative practices.

The purpose of this paper is to measure the effects of religiosity and advertising on consumers’ patronage of halal industry in Nigeria.

Data for the study was collected using questionnaire survey. The collected data was analyzed using Tobit and ordered Logit models.

The findings of the work show that while the coefficient of religiosity is positive, but it is statistically insignificant, while advertising has a moderate negative effect on consumers’ patronage of halal business in Nigeria.

The study has implication on the use of advertising by halal business. It shows the limit of using advertisement to build brand; advertising shall be used together with other measures such as corporate social responsibility and other charitable undertakings.

To the best of the author’s knowledge, this work is the first of its kind that empirically tests the effect of advertising on patronage of halal business.

Architecture, engineering and construction (AEC) is an important industry worldwide and one of the largest economic sectors in several developing countries, particularly in Iran. The Iranian AEC sector suffers from low productivity and needs to adopt building information modeling (BIM) to reduce inefficiencies. Therefore, this paper was conducted to identify the BIM barriers and propose practical solutions to overcome them in Iran.

A comprehensive literature review, two rounds of the Delphi technique and semi-structured interviews with 12 Iranian experts in the AEC sector were conducted. The data were analyzed using the mean score, standard deviation and nonparametric tests.

The present study identified 26 BIM barriers in the Iranian AEC community and provided practical strategies for improving BIM adoption. The identified barriers were categorized into six main groups including source barriers, financial barriers, unawareness barriers, organizational barriers, regulatory barriers and market-demand barriers. The main three BIM barriers in Iran were the lack of government intervention, change-resistant and the gap between industry and academia. Kruskal–Wallis tests revealed that there are no statistically significant differences in perceptions of BIM barriers between respondents. The Mann–Whitney test indicated that there is no statistically significant difference in perceptions between engineers and architects except for one.

There are few studies on BIM adoption across developing countries, particularly in Iran. Moreover, the results can also be used in other developing nations with similar conditions.

The aim of this study is to explore and elucidate the influence of polygamy on the succession dynamics of family businesses in the Arab world, offering insights that may be underrepresented or overlooked in traditional, Western-focused literature.

This article adopts a perspective-based approach, focusing on delving into the amalgamation of polygamous family structures and their implications on the operation and continuation of family-run businesses.

Polygamy, while often primarily perceived as a cultural or religious tradition, wields substantial influence over various business facets. Notably, its presence can significantly shape business continuity, the methodologies behind succession planning and the overarching framework of corporate governance within Arab family businesses.

This article offers a unique Middle Eastern lens, highlighting the underexplored intersection of polygamy and business succession. It strives to bridge the knowledge gap by addressing topics potentially sidelined in mainstream Western business research.

The aim of this study is to investigate the collective memory of urban cultural heritage sites for selected traditional markets in Down town Amman city – Jordan. The study also introduces the concepts urban artifacts and architectural archetypes as an urban/architectural framework for investigating the collective memory of traditional markets.

The study followed a qualitative research methodology with a (bottom-up) approach focusing on narrative and structured interviews. The interviews were conducted with 20 participants in each market. This was in addition to archival data collection and site observations.

The study revealed that the users of the two markets do have a shared collective memory manifested in multiple forms of cultural expressions. It also revealed the significant role of collective memory in fostering recognition of the urban and cultural significance of the two markets in the form of architectural archetypes and urban artifacts.

The study contributes in further developing the understanding of architectural heritage in the context of collective memory, and understanding architectural heritage in the context of the city through the concept of urban artifacts.

The study demonstrates that preservation of collective memory can influence people’s attitudes and behaviors as they develop a collective responsibility toward the cultural heritage site.

This is the first focused study to introduce the traditional markets of Downtown Amman within the theoretical framework of collective memory. The study also introduces a new scientific investigation of urban cultural heritage in the context of urban artifacts.

At the end of the case study exercise, students will be able to evaluate a company’s competitive standing and formulate business growth strategies based on internal and external environment analysis, develop business strategies for a company to strategise product offerings and recommend promotional strategies for a company to best market new product offerings.

This case study is about the Central Production Unit (CPU), a wholly owned subsidiary of Sirah Heritage Holdings Sdn. Bhd. (owner of the popular restaurant brand “Tuuu […] Dia Pak Tam”), which was initially set up to standardise production for the whole company. However, ever since the subsidiary was set up, the management realised a few pertinent issues that needed their attention. Firstly, the CPU was underutilised even with the large number of Tuuu […] Dia Pak Tam restaurants across Peninsular Malaysia. Furthermore, the CPU was also tasked to introduce new products and services that could attract consumers and increase the visibility of their restaurants, but the company had no idea how to promote its new products. This study aims to look at the issues faced by the CPU by applying analytical tools such as SWOT analysis, Ansoff matrix and promotion mix.

This case study is designed for undergraduate and postgraduate students who are taking courses such as strategic management, marketing management and business development. This case study can also be used by training departments, corporate trainers and other relevant managers to improve growth strategies using business theories.

Teaching notes are available for educators only.

CSS 8: Marketing

The study aims to explore how selected factors influence customer’s satisfaction in a business-to-consumer context. Furthermore, it also investigates the mediating role of affective and calculative commitment on the satisfaction–loyalty link.

Using quota sampling methods, data was collected from 300 retail banking customers in an emergent market setting through self-administered questionnaires. In addition, the measurement and structural models were assessed.

The study established that satisfaction (through selective precursors) has a positive and significant influence on the future loyalty intentions of retail banking customers in an emerging market. Also, both affective and calculative commitment was found to partially mediate the satisfaction–loyalty relationship in a retail banking setting.

The tested model validates the hypothesized relationships between employee attitude and service performance, employee personality traits, perceived value and satisfaction of retail banking customers in South Africa as an emergent market. It also confirms the positive influence of satisfaction on loyalty and the partial mediation of affective and calculative commitment on the satisfaction–loyalty link.

The findings of the study can guide retail banks in developing enhanced knowledge of how employee attitude and service performance, employee personality traits and perceived value can nurture satisfaction, ultimately strengthening the future loyalty intention of customers. It furthermore informs the management of retail banks of the directional importance of affective commitment and calculative commitment in strengthening the satisfaction–loyalty link.

Limited studies have investigated the relationship between satisfaction, its precursors and outcomes in a developing African market context, such as South Africa. Also, few studies have examined how commitment (affective and calculative) impacts the satisfaction–loyalty link from an emerging market perspective in Africa.

The purpose of this study is to present an analysis of the Islamic good governance concept and means known as Al-Siyasah Al-Syar’iyyah as a principle and approach for combating corruption. This literature review aims to synthesize extant literature that discusses the determinants of integrity and how to prevent and combat corruption based on the Al-Siyasah Al-Syar’iyyah perspective.

A systematic search was conducted on a literature review based on Scopus and referred journals from Google Scholar databases. A manual search on Google Scholar was performed to identify additional relevant studies. Studies were selected based on the predetermined criteria. They were thematically examined using content analysis.

The study found that most of the 45 works of the literature, (41 studies and four chapters) suggested that corruption should be considered a sin and that education of Al-Siyasah Al-Syar’iyyah’s perspective against corruption, emphasizing the principle of piety, the institutionalization of justice and accountability, good governance performance with an emphasis on its belief in self-accountability and justice, is the means to combat corruption.

This study is unique in that it focuses on locating material on battling corruption from the standpoint of Al-Siyasah Al-Syar’iyyah. Based on the al-Quran, the Sunnah and the best practices of Muslim rulership, this notion provides an epistemological, ethical and ontological stance in Islam.

This study aims to examine the factors of implementing istibdal waqf and generating cash waqf funds through istibdal in Penang. This study was based on the previous problem statements, stating that waqf property could not be developed due to lack of cash funds. This has allowed the study to explore the factors for implementing istibdal waqf property and the extent to which the istibdal method can generate cash waqf funds in Penang.

This study adopted a qualitative method by conducting semi-structured interviews to achieve its research goals. Semi-structured interviews were conducted to comprehensively understand the current practice on istibdal cases in Penang State Islamic Religious Council (MAINPP) through official institutions concerned with waqf management practices in Penang. This research relied on purposive sampling to select the informants. It is a sampling strategy to select the informants in advance based on the research question. To achieve the purpose of this study, two officers from MAINPP were selected based on their working experience and specialisation criteria. As a result, several themes were successfully defined from the interview data before being analysed based on the content analysis method.

The results present three istibdal implementation processes outlined by MAINPP, namely, the istibdal implementation process for waqf land involved in the acquisition by state authorities (PBN), non-productive waqf land and istibdal applications from certain parties. The results also reveal two factors in implementing istibdal in Penang: the acquisition of waqf land by PBN and the application of istibdal for cemeteries by the Islamic Centre of Universiti Sains Malaysia. From the point of cash fund generation, no case of istibdal implementation records the generation of cash funds to MAINPP. Thus, this study ends with proposals for improving the process and implementing istibdal in Penang to generate cash funds to help MAINPP manage waqf properties.

The study only focused on implementing factors and generating cash waqf funds through istibdal in Penang. At the same time, it can be expanded to other states like Terengganu, Johor and Kelantan. This study only interviewed officers who manage matters related to the affairs of waqf properties. Therefore, it is believed that the study can be extended to other respondents, such as experts in cash fund generation investments and others.

This study proposed improvements to the policy and practice of istibdal waqf property to MAINPP after the shortcomings were identified throughout this study. If improved, these proposals will significantly impact the waqf properties involved in implementing istibdal, where it can generate cash and ensure the constant economic value of waqf properties.

This study has great implications for society through the development of a cash waqf fund that can provide great benefits to the needy, in addition to increasing funds for the welfare expenditure of Muslims through rental income, investment and development. Progress and significant impact on waqf property can provide a high indicator of the efficiency of an organisation in managing waqf property. This can attract the interest of the public, especially the wealthy, to always fulfil welfare through the waqf mechanism and share the wealth with the needy.

This study contributes to comprehensive field data on the implementation of istibdal in Penang. The data analysis results are significant to be used by the waqf property management.