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Article
Publication date: 28 May 2024

Ho Jun Song, Nina Shin, Hyun Mo Koo and Wan Seon Shin

This research deals with the critical factors of quality and their significance to perceived security as an effort to build a formidable loyalty of customers in a technology…

145

Abstract

Purpose

This research deals with the critical factors of quality and their significance to perceived security as an effort to build a formidable loyalty of customers in a technology driven service environment. The primary purpose of this study is to investigate the key contributing elements of functional and service quality on perceived security and to further analyze its impact on customer satisfaction and loyalty.

Design/methodology/approach

A hypothesized structure model is proposed and justified using the data collected in the manufacturing and telecommunication service sectors in South Korea through survey with total 647 respondents. To clarify the reliability of model and validity of the proposed hypothesis, AMOS 24.0 software was utilized. Furthermore, two moderating variables were adopted for the depth understanding.

Findings

This study reveals that service quality dominantly influences the level of perceived security due to its characteristics that are mostly formed on the stage of customer-contact activity. This study further provides a strategic methodology for manufacturing and telecommunication firms to foster sustainable growth by focusing on perceived security during the service delivery process.

Originality/value

This finding is particularly important as Ontact technology becomes increasingly critical during the COVID-19 pandemic. It is worthwhile noting that the research outcome of this study may, in turn, trigger the trust issue that need to be combined with quality in the era of Industry 4.0.

Details

International Journal of Quality & Reliability Management, vol. 42 no. 2
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 3 April 2024

Chao-chao Liu, Miao Wang, Zhanwen Niu and Xun Mo

The view that dynamic capabilities theory can help explain how lean organizations improve has been put forward by scholars. However, there is still a lack of research on the…

391

Abstract

Purpose

The view that dynamic capabilities theory can help explain how lean organizations improve has been put forward by scholars. However, there is still a lack of research on the matching relationship between the application of lean practice and the internal elements of enterprise organization from the perspective of dynamic capabilities. The purpose of this study is to validate the moderating effect of dynamic capabilities on the relationship between lean practices and operational performance.

Design/methodology/approach

This study used the method of survey and empirical research to collect sample data from 263 enterprises in China. Through literature review, this study put forward the moderating hypotheses around dynamic capabilities, lean practices and operation performance and used the method of regression analysis to validate these hypotheses.

Findings

The results showed that dynamic capabilities have a partially moderating effect on the application of lean practices. Specifically, dynamic capabilities have a significant moderating effect on the relationship between just-in-time, total quality management, total preventive maintenance and operational performance, while dynamic capabilities have no significant moderating effect on the relationship between human resource management and operational performance.

Originality/value

The research conclusion complements and enriches the lean practices literature from the perspective of dynamic capabilities. Existing studies mainly focus on the moderating role of external environmental factors, while there is a lack of empirical research on the role of dynamic capabilities in lean practices literature. The research results will help enterprises further understand the matching relationship between lean practices and dynamic capabilities and then improve the success of lean practices application.

Details

International Journal of Lean Six Sigma, vol. 15 no. 7
Type: Research Article
ISSN: 2040-4166

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Article
Publication date: 2 October 2023

Naeem Akhtar and Tahir Islam

Technology addiction is an increasingly severe problem. TikTok has become increasingly popular recently, and its addiction is also a major concern. This study aims to examine the…

1597

Abstract

Purpose

Technology addiction is an increasingly severe problem. TikTok has become increasingly popular recently, and its addiction is also a major concern. This study aims to examine the antecedents and outcomes of TikTok addiction.

Design/methodology/approach

The authors collect 579 data from Chinese users using an online survey. The authors use structural equation modeling with partial least squares (PLS-SEM) to analyze data and test hypotheses.

Findings

The results illustrate that perceived enjoyment, social relationship, utilitarian need and social influence positively affect TikTok addiction. Both social anxiety and loneliness have positive effects on TikTok addiction. Moreover, parasocial relationships positively moderate the association between the antecedents of self-determination theory (SDT) (perceived enjoyment, social relationship, utilitarian needs, social influence, social anxiety and loneliness) and TikTok addiction. Meanwhile, TikTok addiction intensifies conflicts, including technology-family conflict, technology-person conflict and technology-work conflict. These conflicts reduce life satisfaction.

Practical implications

It offers practical implications for preventing and avoiding TikTok addiction to create a healthy environment.

Originality/value

This study is one of the few to provide a complete process of TikTok addiction. It systematically investigates the antecedents and outcomes of TikTok addiction.

Details

Kybernetes, vol. 54 no. 1
Type: Research Article
ISSN: 0368-492X

Keywords

Available. Open Access. Open Access
Article
Publication date: 25 February 2025

Alfredo David Varea-Calero, Francisco Rejón-Guardia, José M. Ramírez-Hurtado and Juan M. Berbel-Pineda

This study aims to provide a comprehensive bibliometric analysis of sports sponsorship research over the last 3 decades (1993–2024). By mapping the intellectual landscape of this…

13

Abstract

Purpose

This study aims to provide a comprehensive bibliometric analysis of sports sponsorship research over the last 3 decades (1993–2024). By mapping the intellectual landscape of this field, the study seeks to identify key trends, prominent themes and the most influential authors and journals. Furthermore, the research addresses the ongoing challenge of evaluating the effectiveness of sponsorship investments, particularly in the digital age. The goal is to highlight emerging research areas.

Design/methodology/approach

This study employs a bibliometric analysis using the SPAR-4-SLR protocol to systematically review the literature on sports sponsorship from 1993 to 2024. Data were sourced from the Web of Science (WoS) database, filtering results for articles written in English and excluding non-academic publications. A combination of bibliometric techniques – co-citation, co-word and co-authorship network analysis – was applied to examine intellectual structures and trends in the field. The Bibliometrix software was used for data analysis, providing a comprehensive evaluation of research productivity, collaboration patterns and emerging themes.

Findings

The bibliometric analysis reveals a significant increase in global sports sponsorship research, with a 12.69% annual growth rate from 1993 to 2024. Key themes such as corporate social responsibility (CSR), consumer behaviour and government regulation emerged as central topics. The study also highlights growing research interest in digital sponsorships, particularly within the eSports industry. Additionally, co-authorship analysis demonstrates increasing international collaboration, with 30.2% of publications involving multiple countries. The findings provide a clearer understanding of the intellectual landscape of sports sponsorship and suggest emerging research opportunities, particularly in digital marketing and advanced data analytics.

Research limitations/implications

The analysis relies solely on the WoS database, which may have excluded relevant publications indexed in other databases such as Scopus or Google Scholar. Although WoS provides high-quality data, future research should integrate multiple databases to achieve a more comprehensive coverage of the field. Additionally, this study focuses primarily on articles published in English, potentially overlooking significant contributions from non-English sources.

Originality/value

This study provides a unique contribution by conducting the first comprehensive bibliometric analysis of sports sponsorship research over a 30-year period (1993–2024). By applying the SPAR-4-SLR protocol, it identifies emerging research areas such as the integration of big data and the role of psychophysiological methods in measuring sponsorship effectiveness. The research also highlights the increasing importance of digital sponsorship in industries like eSports. This work offers new insights into global collaboration patterns and reveals underexplored topics like the balance between global and local sponsorship strategies, thus providing valuable directions for future research and practical applications.

Details

Sport, Business and Management: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2042-678X

Keywords

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Article
Publication date: 9 October 2024

Fei Hao, Ki-Joon Back and Kaye Kye Sung Kye-Sung Chon

This study aims to investigate the impact of virtual tours on the engagement and travel intentions of older adults, emphasizing the role of emotional and informative content. It…

293

Abstract

Purpose

This study aims to investigate the impact of virtual tours on the engagement and travel intentions of older adults, emphasizing the role of emotional and informative content. It aims to enhance travel confidence and reduce stress among older travelers, fostering inclusive tourism through advanced avatar technology.

Design/methodology/approach

Using two between-subjects experiments, this research compares the effects of emotion-driven and knowledge-centric virtual tours on older adults. It explores the mediating role of travel confidence and stress reduction, along with the moderating influence of positive psychological cues on engagement and travel intentions.

Findings

The results highlight the potential of technology in promoting inclusive tourism. Emotionally engaging virtual tours significantly increase travel intentions among older adults by boosting confidence and alleviating stress, with positive psychological cues enhancing these effects.

Practical implications

This study offers valuable insights for tourism industry stakeholders by suggesting the development of avatar-based virtual tours tailored to the emotional and cognitive needs of older travelers. This approach could create more accessible and satisfying tourism experiences for older travelers.

Originality/value

This study extends the socioemotional selectivity theory to the realm of metaverse travel, providing a novel perspective on the emotional and cognitive engagement of older adults in the metaverse. This underscores the importance of inclusive technology in addressing the needs of older travelers.

Details

International Journal of Contemporary Hospitality Management, vol. 37 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

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