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Article
Publication date: 3 June 2024

Erdem Baydeniz, Hakkı Çılgınoğlu and Marco Valeri

This paper examines the factors that influence behavioral intention in the context of medical tourism in Türkiye. With the growing popularity of Türkiye as a destination for…

Abstract

Purpose

This paper examines the factors that influence behavioral intention in the context of medical tourism in Türkiye. With the growing popularity of Türkiye as a destination for medical tourism, it is essential to understand the key determinants influencing individuals’ intention to engage in medical tourism activities.

Design/methodology/approach

This study used the Extended Theory of Planned Behavior (E-PBT) variables, which include attitude, subjective norm and perceived behavioral control, to measure their influence on behavioral intention. In addition, a customer experience scale was used to assess the influence of dimensions such as education, entertainment, aesthetics and escapism on behavioral intention. The research instrument was validated by expert review, and data were collected using purposive sampling. A total of 420 surveys were deemed suitable for analysis.

Findings

The path analysis revealed that attitudes and perceived behavioral control positively impacted behavioral intention within the domain of medical tourism in Türkiye. Conversely, subjective norms did not have a significant positive effect on behavioral intention. Furthermore, it was observed that the dimensions of entertainment, escape and aesthetics positively affected behavioral intention. However, education and aesthetics did not significantly influence behavioral intentions.

Practical implications

The results of this paper have practical implications for marketers and policymakers in the medical tourism industry in Türkiye. Understanding the factors that drive individuals’ behavioral intentions can assist in developing effective marketing strategies to attract and serve potential medical tourists. Medical tourism providers can enhance their services by optimizing attitudes and perceived behavioral control while emphasizing entertainment and escapism for their clientele.

Originality/value

This research focuses on uncovering factors influencing individuals’ behavioral intentions in medical tourism in Türkiye. Using the E-PBT framework and exploring the dimensions of the customer experience scale, this study aimed to understand the driving forces behind individuals’ decisions to engage in medical tourism.

Details

Journal of Organizational Change Management, vol. 37 no. 5
Type: Research Article
ISSN: 0953-4814

Keywords

Article
Publication date: 19 September 2024

Uzeyir Kement, Seden Dogan, Erdem Baydeniz, Sinan Baran Bayar, Gul Erkol Bayram and Berkan Basar

Environmentally Responsible Behavior (ERB) refers to actions and practices aimed at minimizing negative environmental impact through conservation, waste reduction and sustainable…

Abstract

Purpose

Environmentally Responsible Behavior (ERB) refers to actions and practices aimed at minimizing negative environmental impact through conservation, waste reduction and sustainable practices driven by concern for environmental well-being. This study aims to explain the effect of environmental attitudes of hotel guests visiting green and non-green hotels on their ERB. In the research, hotels with different concepts were handled separately and a comparative analysis was made between both customer types.

Design/methodology/approach

The study was assessed using two separate models: one for green hotel guests and another for non-green hotel guests. Data were collected from 205 participants from green hotel guests in Turkiye and 206 participants from hotel guests visiting non-green hotels in Turkiye, using a survey form with a convenience sampling method. The hypotheses were analyzed with the structural equation model and multi-group analysis (MGA) in the Smart PLS statistical program.

Findings

The ecocentric attitude positively affects political and community activism but does not impact recycling, educational behavior, green consumerism or overall ERB. The technocentric attitude negatively influences recycling, educational behavior, green consumerism, community activism and ERB but does not negatively affect political activism. The dualcentric attitude positively impacts all ERB sub-dimensions. The multi-group analysis (MGA) revealed that dualcentric attitudes have a stronger influence on green consumerism, political activism and recycling behavior among green hotel guests compared to non-green hotel guests.

Practical implications

These findings directly impact hotel managers, underscoring the strategic significance of adopting and advocating green practices. Implementing environmentally friendly initiatives not only appeals to environmentally conscious consumers but also holds the potential to cultivate ERB among all guests. By integrating sustainability into marketing strategies, hotels can communicate their commitment to environmental stewardship, positively influencing guests’ environmental attitudes and behaviors.

Originality/value

The paper’s key contribution is its comparative analysis of ERB between guests at green and non-green hotels. It reveals how tourists’ environmental attitudes influence their hotel choices and behaviors, offering insights into sustainable tourism. Additionally, it explores the differences between ecocentric, technocentric and dualcentric attitudes, enhancing our understanding of how varying environmental concerns shape tourists’ behaviors and choices and contributing to the broader discussion on environmental psychology in tourism.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 28 June 2024

Erdem Baydeni̇z and Osman Nuri Özdoğan

The aim of this study is to systematically review scientific research on sustainability in the event industry to understand the current state of affairs and provide a roadmap for…

334

Abstract

Purpose

The aim of this study is to systematically review scientific research on sustainability in the event industry to understand the current state of affairs and provide a roadmap for future studies. By combining the topics of the event industry and sustainability, it aims to thematically analyze the scientific literature in this area.

Design/methodology/approach

This study analyzed 1,710 studies in the Web of Science (WoS) database as of June 1, 2024. The keywords “event industry” and “sustainability” were used to search for academic articles, review articles, and conference proceedings. The data were analyzed geographically, thematically, and temporally. Cross-national research contributions, document types, researcher profiles, and interdisciplinary relationships were examined in detail.

Findings

The analysis shows that sustainability is an increasingly important issue in the events industry, with countries such as the USA, China and Australia leading the way. Most research is in the form of articles, with conference proceedings and reviews playing an important role. There is a particular concentration in categories such as “management,” “hospitality, leisure, sport and tourism” and “sustainability science.” Even during the pandemic, there has been a significant increase in research activity, underscoring the importance of this topic on a global scale. Researchers have made significant scientific contributions in this area. These interdisciplinary studies have revealed important intersections between environmental sustainability and event management.

Originality/value

This study provides a comprehensive overview of the current state of research on the event industry and sustainability, illustrating the interdisciplinary nature of the field and the geographical distribution of research activity. A systematic review of the literature consolidates the body of knowledge in this field and provides directions for future research. This study highlights the need for more in-depth and comprehensive research on sustainability, and provides an important framework for strengthening the links between event management and sustainability.

Details

Worldwide Hospitality and Tourism Themes, vol. 16 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Article
Publication date: 20 May 2024

Erdem Baydeni̇z, Turgut Türkoğlu and Nurullah Kart

This study examines the psychological factors that directly influence individuals’ intentions to book or arrange reservations through resort hotel websites within the context of…

Abstract

Purpose

This study examines the psychological factors that directly influence individuals’ intentions to book or arrange reservations through resort hotel websites within the context of the Unified Theory of Acceptance and Use of Technology (UTAUT). Specifically, this study focused on identifying and understanding the key drivers of online purchase intentions, including performance expectancy, effort expectancy, social influence and facilitating conditions within the UTAUT model.

Design/methodology/approach

This study used the UTAUT as a theoretical framework. A quantitative research approach was adopted and data were collected through surveys using a five-point Likert scale. The sample consisted of 270 participants, selected through purposive sampling. Data analysis was performed using Smart PLS software.

Findings

The results indicate that performance and effort expectancy significantly influence online purchase intentions. However, social influence did not significantly affect online purchase intention. By contrast, facilitating conditions significantly and positively influence online purchase intention.

Practical implications

These findings have practical implications for hotel managers and marketers. Emphasizing performance, effort expectations and facilitating conditions can improve customer perceptions of website usefulness and directly increase their intention to book. The limited impact of social influence suggests the need to focus less on social recommendations or endorsements in online marketing efforts and prioritize individual factors and objective information.

Originality/value

This study contributes to the field of technology and tourism by examining the psychological factors that directly influence users’ intention to purchase from resort hotel websites. This extends the understanding of online purchase intentions in the context of resort tourism and highlights the importance of facilitating conditions. This study also partially confirms the applicability of the UTAUT model in this domain and provides insights for future research on online purchase intentions in resort tourism.

Details

Worldwide Hospitality and Tourism Themes, vol. 16 no. 6
Type: Research Article
ISSN: 1755-4217

Keywords

Content available

Abstract

Details

Worldwide Hospitality and Tourism Themes, vol. 16 no. 6
Type: Research Article
ISSN: 1755-4217

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