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Society is experiencing the psychological impact of collective trauma. The COVID-19 pandemic, social injustice, and political unrest due to racial, sexual, gender identity, economic, climate, and environmental injustices have contributed to a rise in demand for mental health support and services in the United States. In addition to recent collective events, many individuals have also experienced complex trauma throughout their lives. People with traumatic experiences appear in day-to-day life as coworkers, students and patrons of systems and spaces, including libraries and universities. For library leaders, this informs the need for a consistent empathetic approach and response to interactions toward all who inhabit library spaces. It also creates an imperative for institutions to move forward with implementing a trauma-informed approach that addresses the needs of both library patrons and employees.

Library leadership should already be working toward more inclusive practices to attract greater diversity in their workforce. Introducing trauma-informed approaches builds on this work of respect for identity diversity with the other guiding principles of safety, trust, support, collaboration, and empowerment. Relevant frameworks, tools, and resources focused on implementing a trauma-informed approach to library workforce recruitment, onboarding, and retention are reviewed and summarized.

We aim to ascertain whether and how an individual’s social comparison affects their self-gifting motivations (SGMs).

We survey a North American sample comprising 619 Canadian and US respondents. We apply partial least squares structural equation modeling (PLS-SEM) to examine relationships between social comparison, attachment orientation, parenthood, and self-gifting motivations.

We find that social comparison positively impacts self-gifting motivations. Additionally, we find that attachment orientation and parenthood can moderate social comparison’s impact on positively valenced SGMs and negatively valenced SGMs, respectively.

We elevate and expand existing scholarship on consumers’ self-gifting. Through the current study, we contribute new, empirical evidence illuminating how individuals’ attachment orientation (i.e. secure v. insecure) and parenthood status (i.e. parent v. non-parent) serve as agency-oriented moderators to temper social comparison’s influences on SGMs.

Cultural sensitivity is a vital issue in heritage site management, encompassing a profound respect for cultural variety, traditions and values. This delves into the significance of cultural sensitivity in heritage site management, emphasising its function in maintaining cultural authenticity while ensuring a high-quality traveller revel in. Heritage site management necessitates a cautious and respectful method to the maintenance of cultural authenticity. Cultural sensitivity entails recognising the cultural significance of heritage sites, the groups that defend them and the sacred rituals that imbue these sites with ancient and cultural value. Cultural sensitivity is important for heritage site management. It shows how respecting these locations and their communities' cultural legacy is essential to cultural authenticity. By creating a harmonious balance between conservation and a meaningful vacation experience, cultural sensitivity ensures that background sites have a good time and shield their cultural authenticity. This also explores diverse techniques for promoting cultural sensitivity in heritage site management, consisting of network involvement, regulatory frameworks, collaborative partnerships and addressing cultural insensitivity. It emphasises the significance of instructing traffic, setting respectful behaviour codes and engaging with neighbourhood groups to ensure the maintenance of cultural and heritage. Cultural sensitivity serves as a cornerstone in heritage site management, guiding the sensitive dance among retaining cultural authenticity and offering a memorable experience for site visitors. It is a fundamental principle that guarantees heritage sites are reputable, celebrated and preserved in a way that aligns with their cultural importance while fostering a respectful and tasty tourist experience.

This study aims to examine Canadian institutional investors’ interest in the political activities of their portfolio companies and the companies’ strategic responses. This study also explores the decoupling of social and political responsibilities of companies, contributing to underexplored institutional and ethical perspectives in corporate political activity (CPA) analysis.

The authors conducted a qualitative content analysis of diverse public documents produced by crucial actors in the responsible investment (RI) industry, such as associations; standard setters; environmental, social and governance (ESG) providers; responsible investors’ funds; and companies belonging to those funds.

Companies’ CPA disclosures frequently show inconsistency and opacity, reflecting similar issues in ESG ratings. Differences in perceptions of CPA’s importance among ESG standards may cause this inconsistency. While sustainability metrics often neglect CPAs, particularly lobbying in ESG reports, responsible investors, even those following PRI, seem to distance themselves, not rigorously overseeing CPA disclosures. The findings indicate that institutional uncertainty prompts companies to offer only superficial compliance to investor expectations.

The present approach comprehensively explores corporate political actions, encompassing diverse perspectives within the RI industry. This study examines the disparity between responsible investors’ declared intentions and their real-world actions concerning corporate political responsibility. Finally, the authors emphasize that institutional complexity results in a disconnect between responsible investors’ policies and their actual investment practices. This decoupling is also evident between corporate policies and their disclosures and between the expectations of standard setters and rating agencies.

This study explores expatriates’ perceptions of the support they receive during crises as they transition to remote work, examining the factors that help them adapt and succeed in these conditions.

Using an inductive approach, we conducted 20 semi-structured interviews with expatriates in eleven countries and applied reflexive thematic analysis to explore expatriates’ perceptions of organisational and social support during the transition to remote work.

When expatriates transition to remote work as a consequence of a crisis, four factors are crucial for their successful transition and should be actively reinforced by organisations: (1) Awareness of tension between belonging and isolation and uncertainty, (2) Feeling supported, (3) Maintaining a positive approach and (4) JAVA/coffee connections.

Comparative research should follow up on these findings in the post-pandemic world to examine the sustainability of the four factors. Future research should also focus on more homogeneous expatriate groups.

Raising awareness of these factors and providing structured family-level support is crucial for effective assistance.

Our contribution expands the literature on perceived organisational support, traditionally focused on employees, by emphasising the importance of considering support at the family level.

Emergency service dispatchers perform a vital role in assisting callers by helping them through the emergency they are in and ensuring the delivery of first responders. If an emergency caller prematurely hangs up a call, before the arrival of first responders, it can impact a dispatcher’s ability to provide them with assistance. This paper aims to understand why staged callers, who are attempting to cover up a crime, and authentic callers hang up by identifying which linguistic and behavioural indicators occur prior to the end of a call.

A sample of 40 emergency calls (20 staged; 20 authentic) related to health and welfare emergencies were analysed with a temporal measure known as indicator waves. This provided a means to identify which indicators occurred above the level expected by chance near the end of authentic and staged calls.

The results of the current study show that the indicators that proceeded hanging up in authentic calls reflected the nature of the situation (e.g. nonurgency wherein the victim is deceased or is in a stable condition). Whereas the indicators that proceeded hanging up in staged calls focused on the “staging” aspect of the incident by accounting for forensic evidence that could be incriminating.

The identification of indicators that occur before the end of staged and authentic calls provides further insight into the differences between the two call types and offers opportunities for further research, potentially leading to application.

While the expatriation literature has explored cultural adjustment in considerable depth, it has largely overlooked the influence of cultural diversity in an expatriate’s home country. This study aims to address this shortcoming by investigating how home-country cultural diversity affects expatriate adjustment.

This study adopts a qualitative, inductive approach based on semi-structured interviews with a small number of Malaysian managers on international assignment in the Greater Brisbane area of Queensland, Australia.

The two key and related observations from the interviews are that, firstly, the existence of sizeable and profoundly distinct ethnic groups in an expatriate’s home country serves as an aid to successful adjustment, as it enhances cross-cultural understanding and communicative skills. Secondly, the positive effects of home-country cultural diversity are particularly felt by expatriates from ethnic minority groups in the home country due to their in-group and out-group interactions at home as well as their additional linguistic arsenal.

Multiculturalism is a polarising and contentious topic in the public debate in many countries around the world, frequently used for differing political purposes. But in a globalising world, it is unlikely to disappear any time soon, making it imperative for academic research to develop a better understanding of the phenomenon, from as many angles as possible, including from an international business perspective.

This study addresses an under-researched topic, namely how cultural diversity within an expatriate’s home country impacts adjustment. From the findings, this study also introduces a theoretical model for use in future research.

School social work, in various forms, is well established internationally and has a growing evidence base. Yet existing research focuses on professional perspectives rather than those of students. This study aims to fill this gap by exploring secondary school student perspectives of having social workers in schools (SWIS). It was undertaken in England as part of the SWIS trial, which tested whether secondary school-based social workers could improve child safety and well-being, identify issues more quickly and reduce the need for statutory services.

A mixed-methods approach comprised a survey (n = 1,998 students) and interviews (n = 27 students). Surveys included questions on awareness, understanding, interaction with and attitudes towards the school-based social workers. Interviews involved a Q-sort activity followed by semi-structured questions on general attitudes and experiences. The Q-sort characterised prominent perspectives and how many students subscribed to them.

Students were broadly positive about having a social worker in their school in the survey and interviews. Two prominent perspectives on SWIS were identified. The first (n = 17) was defined by students feeling positively overall and strongly agreeing that they trusted the social worker. The second (n = 4) was mixed in sentiment, defined by some anxiety about working with the social worker. In interviews, students relayed that social workers were easily accessible, offered emotional support and acted as a bridge between school and home.

To the best of the authors’ knowledge, this study is the first to quantify student perspectives on having social workers at school and evidence attitudes and experiences about school-based social work as practiced during the SWIS trial.

Illegitimate tasks are pervasive in organizations, presenting a challenge for employees to mitigate their impact. However, despite their significance, there has been limited research on when and how employees can adapt to these tasks successfully. To address this gap, this study aimed to discover the relationship between illegitimate tasks and adaptive performance, drawing upon the job demands-resources theory. Specifically, this study aimed to examine the moderating role of general self-efficacy and the mediating roles of employee problem-focused and emotion-focused coping.

To examine our hypotheses, we conducted a time-lagged survey, comprising 3 waves and involving 313 employees from twenty enterprises situated in Guangzhou and Sichuan, China. Ordinary least squares (OLS) was adopted to examine our hypotheses.

Our results suggested that general self-efficacy played a crucial role in determining how employees would cope with illegitimate tasks and their subsequent adaptive performance when confronted with illegitimate tasks. Notably, employees who possess high levels of general self-efficacy utilize problem-focused coping, improving adaptive performance in handling illegitimate tasks. Conversely, employees who possess low levels of general self-efficacy rely on emotion-focused coping, leading to lower levels of adaptive performance.

This research contributes to the literature on illegitimate tasks by uncovering when and how such tasks can either promote or hinder adaptive performance. These findings offer practical insights into ways to assist employees in managing illegitimate tasks effectively.

The current study explores the role of social psychological factors on organizational commitment. It examined the relationships between organizational fairness, inclusion, diversity, sexism, psychological safety and affective commitment.

The study adopted a cross-sectional survey method where data were collected from staff across six higher education institutions in the United Kingdom. A total of 416 responses were collected and the data were analyzed by employing independent sample t-tests to explore gender differences regarding organizational diversity, inclusion, fairness, sexism, psychological safety and affective commitment. The mediating role of psychological safety in the effects of organizational diversity, fairness, inclusion and sexism on staff’s commitment to the organization was evaluated through a series of simple mediation models. Finally, the mediated effect of organizational social psychological factors on affective commitment through psychological safety, moderated by gender was tested.

As hypothesized, men had higher perceptions of organizational inclusion and diversity and viewed their organization as less sexist. Psychological safety mediated the positive effects of organizational diversity, fairness, inclusion and sexism on staff’s affective commitment to the organization. Organizational diversity and sexism played a bigger part in how women evaluate their organizational environment as safe to take risks and be themselves and consequently on how they commit to the organization. On the other hand, organizational fairness and inclusion seem more closely tied to men’s evaluation of their organization as safe to be themselves and consequently stronger commitment.

The findings shed light on the underlying mechanisms that shape affective commitment, that can lead to more inclusive work environments and contribute to systemic change in the Higher Education context.