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The paper examines the influence of procurement capabilities (skills) and procurement planning on project success in Ghana. The paper further examines the mediating role of procurement planning.

Drawing insights from human capital theory, a model of four hypotheses was developed and validated. The proposed model was validated using survey data from 200 procurement and construction professionals at construction firms in Ghana. The data gathered was analysed using structural equation modelling. Confirmatory factor analysis using Amos software was conducted to establish reliability and validity of the constructs. Hayes process was employed to test the structural model.

Our study revealed that procurement capabilities and procurement planning directly improve project success in the construction sector in Ghana. We found procurement planning acts as a pathway for achieving greater success in construction projects.

This study is among the very few attempts to demonstrate how project success could be enhanced through developing procurement capabilities for effective procurement planning. Theoretically, this study is among the first attempts to theorise the effect of procurement capabilities and planning on project success from the human capital perspective. Our findings also offer practical insight to practitioners in the construction setting by emphasising the need to pay crucial attention to capabilities and planning in the quest to enhance project success in the construction setting. The findings indicate that building capabilities alone is not enough; rather, the ability to deploy such capabilities for effective procurement planning is necessary for driving project success.

To better understand the nature and effective delivery of quality health-care globally, this paper aims to study the role of quality leadership on patient care quality (PCQ) delivered in hospitals, including the intervening role of technology integration and two country-level factors – national culture and infrastructure development – in North America (Canada, Mexico and the USA).

PCQ comprises four facets: interpersonal, technical, environmental and administrative quality. Using survey data and interdisciplinary theoretical support (e.g. quality management and the Global Leadership and Organizational Behavior Effectiveness Project [GLOBE] model of national culture), this paper tested for moderated mediation between hospital quality leadership and the four-facet PCQ model with technology integration as the mediator and national culture and infrastructure development as moderators.

Results show that technology integration partially mediates the relationship between hospital quality leadership and PCQ and that national culture and infrastructure development shape the role of hospital quality leadership on PCQ. Hence, these national factors must be considered holistically to understand the impact of hospital quality leadership on patient care.

To improve PCQ, hospital leaders should broaden their understanding of quality health-care to include technology integration and an awareness of cultural and institutional differences across nations.

This paper used primary data from hospital quality leaders and the four-facet PCQ conceptualization across three large North American nations, offering a more global understanding of service quality in health-care.