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Knowledge loss (KL) is still an unfortunate fact, causing many challenges, including poor organisational performance, despite prior efforts to investigate knowledge retention methods. Therefore, this study identifies early approaches to combat KL and poor organisational performance, shifting focus on employee personality traits.

Grounded on the social exchange theory (SET) cross-section data from 400 Chinese construction knowledge employees were used to investigate the role of internal work locus of control (IWLC) on job rotation (JR), KL and organisational performance. The data were analysed through IBM SPSS Statistics 25 and SmartPLS 4 software.

The results demonstrated that IWLC minimises KL and positively influences JR. Then, JR negatively influences KL and decreases in organisational performance. The negative mediating effect of JR in the relationship between IWLC, KL and decreased organisational performance were also found. Finally, KL proved to positively influence a decrease in organisational performance.

This study contributes to the new understanding of individual behaviour and its influence on organisational outcome variables. Specifically, for ultimate KL prevention and organisational performance improvement, an organisation should understand its employees' behaviours to establish progressive collective learning and knowledge sharing.

This study contributes to the new understanding of individual behaviour and its influence on organisational outcome variables. Specifically, for ultimate KL prevention and organisational performance improvement, an organisation should understand its employees’ behaviours to establish progressive collective learning and knowledge sharing.

This study is the first attempt to explore the influence of personality traits in the early minimisation of KL, particularly the role of IWLC and JR in combating KL and improving organisational performance.

This research seeks to understand, for the first time, what motivates knowledge-intensive organizations (KIOs) to initiate knowledge management (KM) activities in times of routine and emergency. The COVID-19 pandemic was placed at the center as a case study of an extreme crisis.

Based on the adoption of the qualitative-constructivist paradigm, the study was conducted among 52 KM professionals through in-depth interviews and focus groups. The data were analyzed using a thematic analysis method, according to the principles of the grounded theory approach.

The findings reveal that opportunities and risks are two types of catalysts which accelerate KM efforts in times of routine and emergency respectively. Due to KM’s support of the transition to flexible employment during COVID-19, the authors show that this field experienced real growth and prosperity in the “new normal.” KM initiatives were promoted during the COVID-19 crisis in light of gaps in retention, sharing, accessibility and development of knowledge.

Given that knowledge risks are a field with fragmented understanding, the results contribute to understanding the importance of risk management related to knowledge in times of crises and turmoil. The authors call for incorporating this niche into the overall risk management of the organization, while adopting a holistic and long-term perspective of KM. Furthermore, the authors uncover KM’s position in KIOs during the global pandemic. The paper proposes food for thought regarding informal knowledge sharing in virtual environments typical of the “Corona routine”.

This study aims to investigate the influence of learning organization characteristics on sustainability outcomes in the tourism sector, with a specific focus on sustainable tourism practices. It seeks to gain insights into how organizations in the tourism industry contribute to sustainability efforts.

This research used a survey method to gather data from employees working in five leading Indian tourism companies. The study was designed based on the theoretical frameworks of triple bottom line theory and organizational learning theory, with quantitative analysis conducted using structural equation modeling through Smart PLS 4 software.

This study reveals that learning organizations play a crucial role in promoting sustainable practices and yielding positive sustainability outcomes in the tourism sector. The results demonstrated significant positive relationships and mediation effects, highlighting the substantial impact of learning organization characteristics on enhancing sustainability efforts within the industry.

This study’s findings provide actionable insights for refining organizational strategies and formulating policy recommendations to strengthen sustainability initiatives within the tourism sector. In addition, this research contributes valuable knowledge to the expanding field of sustainable tourism management and best organizational practices.

This study contributes to the field by offering empirical evidence on the interplay between learning organization characteristics, sustainable tourism practices and sustainability outcomes within the tourism sector. Its focus on addressing sustainability challenges in this industry context provides valuable insights for industry stakeholders and policymakers, guiding them in formulating effective strategies and decisions to enhance sustainability efforts.