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Article
Publication date: 21 October 2024

Ayisha Zulfiqar and Ayesha Khalid

This study aims to evaluate students' satisfaction with university library services in southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ).

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Abstract

Purpose

This study aims to evaluate students' satisfaction with university library services in southern Punjab, Pakistan, emphasizing their perspective on service quality (SQ).

Design/methodology/approach

A LibQUAL+® survey with 22 core items was conducted within university settings using convenience sampling. In total, 345 usable responses were returned through Google Forms. Data analysis involved descriptive statistics, ordinal logistic regression test, Pearson and Deviance statistics and chi-square test to assess the satisfaction status of library users.

Findings

The study found that libraries generally meet SQ standards. However, there were minor gaps in information control (IC) and library as place (LP).

Practical implications

The study provides library administrators with actionable insights to enhance services, encouraging stakeholders to adopt optimal library practices for heightened efficiency and user satisfaction.

Social implications

It highlights the crucial role of libraries in shaping future societal progress by emphasizing the need for elevated user services. Librarians can use this knowledge to modify their planning and take impactful initiatives that align with the evolving needs of their users.

Originality/value

While many studies have utilized LibQUAL, this research is unique for its focus on addressing university library services in underdeveloped regions facing economic challenges. It attempts to fill the information gap by offering a transferable approach for strategic priorities in similar settings.

Details

Performance Measurement and Metrics, vol. 25 no. 3/4
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 10 November 2023

Hasliza Abdul Halim, Noor Hazlina Ahmad and Ali Waqas

This study aims to explore the key factors that hinder technopreneur’s success.

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Abstract

Purpose

This study aims to explore the key factors that hinder technopreneur’s success.

Design/methodology/approach

The finalization of the most appropriate method to conduct any study is based on the nature of the research questions (Shaw, 1999; Morse and Richards, 2002). As this study is exploratory, a qualitative approach was used to collect the data. Morse and Richards (2002) have emphasized that the qualitative technique to collect is useful for in-depth assessment of the participant’s experiences, their understanding regarding the matter and their interpretation of their experiences.

Findings

Technopreneurs face four significant problems that have an impact on their business agility and competitiveness. These four factors are as follows: the entrepreneur’s skills and preparedness; their organization’s insufficient capabilities and talent to deal with the challenges; a lack of support mechanisms from relevant institutions; and, finally, the rapidly changing business environment in terms of technology and competition.

Originality/value

This study explores the hindrance factors through qualitative techniques faced by young technopreneurs in the context of Malaysia. This study will provide deep insight regarding the key issues facing new startups and will be helpful for policymakers.

Details

Journal of Science and Technology Policy Management, vol. 16 no. 2
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 26 December 2024

Shazia Nauman, Muhammad Zain Tahir, Fouzia Hadi Ali and Muhammad Saleem Ullah Khan Sumbal

This study examines how project leaders’ knowledge hiding influences project performance via project employee creativity, employing the conservation of resources theory. Further…

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Abstract

Purpose

This study examines how project leaders’ knowledge hiding influences project performance via project employee creativity, employing the conservation of resources theory. Further, we investigate how mastery motivational climate (MMC) moderates the project employee creativity and project performance relationship.

Design/methodology/approach

Employing purposive sampling design, two-wave data (N = 245) was collected with a gap of three weeks from employees working in R&D departments in private software development project-based organizations located in Lahore, Pakistan.

Findings

Results suggest that leaders’ knowledge hiding does impede project employee creativity and negatively influence project performance. In addition, MMC was found to accentuate the relationship between project employee creativity and project performance.

Practical implications

This study offers notable insights into the knowledge hiding literature from a top-down perspective within the project management domain relating to IT projects. This study’s findings pose implications for practitioners and project-based organizations who are interested in counteracting the adverse effects of knowledge hiding on project performance.

Originality/value

This study proposes a novel approach to job design by considering resource scarcity caused by a leader’s knowledge hiding as a job demand, along with the achievement goal perspective driven by a mastery or goal orientation. To understand these two perspectives, we rely on the conservation of resources (COR) theory to describe how a leader’s knowledge hiding affects project performance through project employee creativity, moderated by mastery motivational climate.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 17 January 2025

Suhaib Ahmed Soomro, Yusuf Olatunji Habeeb and Ubedullah Khoso

Sustainable production and consumption may reduce global warming. Disseminating environmental awareness through green advertising appeals can increase consumers’ intention to…

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Abstract

Purpose

Sustainable production and consumption may reduce global warming. Disseminating environmental awareness through green advertising appeals can increase consumers’ intention to purchase green skincare products.

Design/methodology/approach

The study explores the boundary condition of susceptibility to normative influence (SNI) (Study 1; N = 156) and the need for uniqueness (NFU) (Study 2; N = 198) in the relationship between green appeals and customers’ intention to buy skincare products. This study employs an experimental method to test the relationships.

Findings

The findings indicate that (1) green (vs non-green) advertising appeals significantly affect the customers’ purchase intention; (2) the boundary condition of lower (vs higher) SNI strengthens the impact of green appeals on purchase intentions and (3) the moderating role of higher (vs lower) NFU strengthens the relationship between green appeals and purchase intention.

Originality/value

This paper sheds light on the sustainable production and consumption of skincare products through green advertising appeals to promote sustainability.

Details

Management of Environmental Quality: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 27 February 2025

Ghasem Salimi, Azadeh Roodsaz, Mehdi Mohammadi, Fahimeh Keshavarzi, Amin Mousavi and Zamzami Zainuddin

The purpose of this paper is to examine how digital literacy influences knowledge sharing and academic performance among graduate students in online learning environments.

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Abstract

Purpose

The purpose of this paper is to examine how digital literacy influences knowledge sharing and academic performance among graduate students in online learning environments.

Design/methodology/approach

Structural equation modeling via AMOS was utilized to test the research hypotheses in this cross-sectional study. Students’ digital literacy, their knowledge sharing, and their academic performance in online learning environments were surveyed by questionnaires. The sample of 330 graduate students was selected from a leading public university in Iran. Based on a stratified sampling approach, the recruited students answered questionnaires based on their degree level and field of study.

Findings

The results demonstrated that digital literacy was a positive and significant predictor of knowledge sharing and students' academic performance. Furthermore, the study revealed that knowledge sharing mediates the relationship between digital literacy and academic performance.

Research limitations/implications

Our findings revealed that digital literacy positively and significantly predicts knowledge sharing and academic performance. This may be attributed to the fact that digital literacy is essential for developing digital learning in higher education. Conducting research on the antecedents and consequences of digital literacy in academic environments may prove attractive to future researchers.

Originality/value

Research on the influence of digital literacy on students’ knowledge sharing and academic performance in online learning environments is scarce. This study suggests that improving students’ digital literacy and knowledge sharing can enhance their performance in online learning environments, and it is a recommendation for university educators and educational technologists. Gaining insight into the influence of digital literacy on how students share knowledge and their academic achievements in virtual learning environments can have numerous managerial ramifications for administrators and instructors in higher education.

Details

The International Journal of Information and Learning Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-4880

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Article
Publication date: 31 December 2024

Wenlei Shi

This study aims to develop an analytical model for generating relational rent within network organizations and to establish a comprehensive framework for the allocation of such…

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Abstract

Purpose

This study aims to develop an analytical model for generating relational rent within network organizations and to establish a comprehensive framework for the allocation of such rent.

Design/methodology/approach

The design stage involves the formulation of integrated computer-aided manufacturing definition (IDEF0) methodologies. The construction stage comprises the detailed elaboration of three distinct stages for rent allocation methods.

Findings

The “relational rent” perspective has illustrated that firms create value and distribute rent within network organizations by identifying partners with complementary resources, establishing high levels of robust informal trust, sharing knowledge and making customized investments tailored to their partners’ needs.

Practical implications

This innovative approach, for the first time, sheds light on the path for managers to secure the stability of network organizations by implementing multiple iterations of benefit distribution. However, it remains an area lacking standardized guidelines for decision-makers. Essentially, our paper pioneers the endeavor, marking the inaugural step toward ensuring network organization stability through profit distribution decisions. Additionally, it constitutes the initial attempt to bridge the gap between qualitative analysis and a quantitative profit distribution framework.

Originality/value

This rent allocation method unequivocally highlights the importance of efficient allocation within network organizations, emphasizing the streamlining of the allocation process and thus substantiating the rationality of the proposed method.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 4 February 2025

Abdul Ghaffar, Fazila Islam, Syed Shahid Zaheer Zaidi and Tahir Islam

The purpose of this study is that researchers have widely explored and associated corporate social responsibility (CSR) with firm success. Measuring the relationship between CSR…

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Abstract

Purpose

The purpose of this study is that researchers have widely explored and associated corporate social responsibility (CSR) with firm success. Measuring the relationship between CSR, service quality, corporate reputation and brand preference by drawing on the stakeholder theory in developing countries remains a substantial research gap.

Design/methodology/approach

The data were collected using a survey method. The study was performed on 387 respondents who have undergone treatments in hospitals. The authors analysed the data using the Smart PLS 3.0 structural equation modelling technique.

Findings

The survey revealed that service quality and CSR are positively linked with corporate reputation, leading to brand preference in the health-care sector.

Research limitations/implications

The survey was performed in the context of the health-care industry; however, additional studies are necessary to extrapolate the findings to other fields, such as education and food. This research helps guide policymakers, administrators, health-care managers and researchers by highlighting the contribution and role of service quality, CSR and corporate reputation in achieving a hospital’s performance.

Originality/value

This study contributes to the CSR literature by introducing the concept of CSR. To the best of the authors’ knowledge, this study also extends research in the diverse literature by examining the relationship between CSR, service quality, corporate reputation and brand preference by illustrating the stakeholder theory in the context of the health-care sector.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-6123

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Article
Publication date: 18 February 2025

Chunyu Zhang, Jiayan Xu and Liping Liu

The purpose of this study is to explore the relationships between shared leadership, psychological contract, felt obligation and employees’ creative deviance as well as to…

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Abstract

Purpose

The purpose of this study is to explore the relationships between shared leadership, psychological contract, felt obligation and employees’ creative deviance as well as to investigate the mediating role of psychological contract and the moderating role of felt obligation in these relationships.

Design/methodology/approach

This study used convenience sampling to obtain longitudinal data collected (interval of one week) from 348 frontline hotel employees. The SPSS Process Model 5 was used to test the moderated mediation model.

Findings

The results indicated that shared leadership has a significant positive impact on both employee creative deviance and psychological contract and psychological contract positively influences creative deviance. The results confirmed that the psychological contract mediated the relationship between shared leadership and employee creative deviance. The study also highlighted the moderating role of felt obligation on the relationship between shared leadership and employee creative deviance.

Originality/value

This study contributes to the literature on shared leadership, psychological contract, felt obligation and creative deviance by providing empirical evidence of the mediating and moderating effects of psychological contract and felt obligation on the relationship between shared leadership and employee creative deviance. The findings offer practical insights into how organizations can leverage shared leadership to enhance employee creative deviance through psychological contract and felt obligation.

Details

Management Decision, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 24 February 2025

Uzma Kashif, Unbreen Arif, Hafiz Muhammad Saad and Ahmed Ali Siddiqui

This research aims to explore the role played by Ijara-Murabaha Sukuk in attracting foreign direct investment (FDI) that adheres to Shariah principles into Pakistan’s oil sector…

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Abstract

Purpose

This research aims to explore the role played by Ijara-Murabaha Sukuk in attracting foreign direct investment (FDI) that adheres to Shariah principles into Pakistan’s oil sector. It focuses on the difficulties faced by the country in terms of payment for oil procurement. It highlights the recent collaboration with ARAMCO, Saudi Arabia’s national oil company, to establish the Gwadar Refinery Project. This project aims to enhance oil production, reduce costs and increase storage capacity.

Design/methodology/approach

Data was collected from 379 investors who participate in Ijara-Murabaha Sukuk through a questionnaire designed to evaluate how trade finance solutions, sustainability practices, transparency measures and governance structures impact FDI that comply with Shariah principles. The study also considers the moderating role of market conditions on these factors. Smart PLS 4 software was used to analyze their influence on creating an environment conducive to Shariah-compliant FDI.

Findings

The findings reveal that if the company prioritizes shariah-compliant foreign direct investment over conventional due to underlying productive activities ensuring economic growth as well as strong compliance mechanisms ensuring transparency, the multifaceted challenges associated with oil procurement, circular deficit, foreign exchange reserves and transparency problems can be solved. The groundbreaking analysis from this study will guide the major stakeholders while developing policies to convert the most expensive and massive budget deficit sector into a contributing sector of the economy.

Originality/value

This is a pioneering study on the application of Ijara-Murabaha Sukuk to resolve the problem of circular deficit of oil sectors of Pakistan by issuing 51% Ijara Sukuk for enhancing the capacity for the storage of oil and producing the oil from imported crude oil. 49% murabaha sukuk for importing crude oil. Successful implementation of the Shariah-compliant ARAMCO project can open the door to foreign direct investment for Pakistan and the other third economies, meeting the “Reducing Poverty of SDGs.”

Details

Journal of Islamic Accounting and Business Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0817

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Article
Publication date: 21 January 2025

Florence Cia Shane Low, Yen-Nee Goh and Chee Ngee Lim

This study assesses the impact of source (influencer’s) credibility on brand trust that leads to loyalty towards a fast fashion brand.

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Abstract

Purpose

This study assesses the impact of source (influencer’s) credibility on brand trust that leads to loyalty towards a fast fashion brand.

Design/methodology/approach

The stimulus-organism-response (S-O-R) framework is adopted in this study. A quantitative study was conducted by administering questionnaires to target respondents. A partial least squares structural equation modeling (PLS-SEM) using SmartPLS is implemented to analyze 206 collected responses.

Findings

SEM outcomes statistically support the suggested paths. Findings show that the order of importance of source credibility components in affecting consumer trust in a brand is trustworthiness, expertise, similarity and attractiveness. Additionally, brand loyalty is directly affected by brand trust.

Research limitations/implications

The current study offers understanding into influencers' credibility and brand trust, which can lead to customer loyalty toward a brand. This study also aids marketing practitioners in keeping track of other attributes in deciding if influencers are a good fit for brands. Future research should explore the potential impacts of source credibility components on recommendation intention to build an effective word-of-mouth strategy.

Originality/value

This study explains the literature on brand trust and brand loyalty by justifying the S-O-R framework.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1361-2026

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