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The purpose of this paper is to investigate the role of Customer Participation (CP) in the effectiveness of New Service Development (NSD) by examining the moderating roles of Customer Empowerment (CE) and Customer Satisfaction (CS). The research reduces the risk of failure of the NSD process and/or improves the NSD processes used by companies through the consideration of the results in the practical dimension.

This study investigates the effects of CP at different stages of NSD using a quantitative approach. Data were collected through an online survey questionnaire. Smart PLS was used to analyse the data collected from 509 newsreaders and users of the news agency’s application.

The model confirmed that CE has an impact on the effectiveness of NSD in the idea generation and commercialization stages, but not in the development stage. Empowerment and customer satisfaction did not influence the three stages of NSD indirectly but directly. The results show that CP, CS and CE do not always have a direct or indirect effect on the development of new services. Therefore, in order to design new service development projects, media news companies need to determine the level of user cooperation.

The lack of objective data, especially on company performance, forces researchers to use questionnaires to analyse NSD effectiveness. Another limitation is that newspaper users answered the questionnaires, which creates “common method variance.”

Researchers on NSD effectiveness must use questionnaires due to a lack of objective data, especially on company performance. Another limitation is “common method variance” from newspaper users answering questionnaires.

This paper is a response to a perceived need for an examination of how new service development can be successful and effective.

The study investigates service quality in developing customer loyalty in Ghana’s auto detailing industry. The study also examines how customer satisfaction and service innovation indirectly and positively influence the relationship between service quality and customer loyalty.

A sample of 318 respondents, drawn from a convenience sampling method, was utilised for the analysis. Partial Least Squares (PLS) of Structural Equation Modelling (SEM) technique was used to analyse the data to obtain results.

The study established a significant positive relationship between the tangibility dimension of service quality and customer loyalty; however, this influence is indirect through the mediation effect of customer satisfaction between service innovation and customer loyalty.

The study provides a useful guide for policy formulation and implementation by managers of auto detailing services to enhance customer loyalty as a basis of sustainable business performance.

The study is the first of its kind to investigate the role of service quality and customer loyalty being mediated by service innovation and customer satisfaction in the context of Ghana’s auto detailing industry.

The study aims to investigate the influence of stakeholder pressure on sustainability practices via the mediating effect of green innovation (GI) from a developing economy in Sub-Saharan Africa (SSA).

The study used primary data from 567 respondents in manufacturing and mining firms in Ghana to conduct the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis using Smart-PLS, Version 4.0. Data was gathered using survey questionnaire. A purposive sampling method was used to choose participants' companies.

The findings revealed that shareholder and government pressure significantly and positively influence sustainability practices, while pressure from the community has an insignificant beneficial impact on sustainability practices. Consumer pressure revealed an insignificant detrimental influence on sustainability practices. The study discovered that green innovation fully and substantially mediates the association between stakeholder pressure and sustainability practices.

The study has limitations, including the exclusion of control variables and its focus on four different stakeholders, excluding other stakeholders that who also impact sustainability practices.

The study’s findings can assist Ghanaian companies in making strategic decisions to enhance corporate reputation, acknowledging the effect of stakeholder pressure on sustainability practices.

The study outcome may enable companies to implement more inclusive sustainable development initiatives, benefiting their bottom line while contributing to the well-being of local communities and the environment.

The study’s originality stems from integrating green innovation in examining stakeholders' influence and sustainability practices of firms, a gap that remained unexplored. It highlights the essence of green innovation in shaping a company’s sustainability practices, highlighting the need for businesses to integrate technology and sustainability in their operations.

Agricultural science and technology (AST) often need the form of industry-university-research cooperation in successfully completing breakthrough agricultural technology innovations. Therefore, AST industry-university-research cooperation is not only the need of the AST development strategy in China but also the only way for the development of agricultural colleges and universities, agricultural scientific research institutions and agricultural enterprises. Among them, in the process of cooperative breakthrough agricultural technology innovation, the correct selection of partners is the basis for ensuring its effective operation.

Aiming at the time-series characteristics and information ambiguity of decision information in the dynamic selection process of AST industry-university-research partners, this research introduces the dynamic intuitionistic fuzzy multi-criteria decision-making method of time degree and orthogonal projection. On this basis, field theory is used to construct the cooperative innovation capability field model of the partners, and the threshold for the partners to enter or exit the system is designed to dynamically select and eliminate the partners.

Results show that this method fully considers the situation of cooperative innovation resources within the AST industry-university-research system and the resource complementarity of candidate partners.

Combined with examples from agricultural scientific research institutions, the applicability and superiority of the model are verified.

This study aims to investigate the corporate governance (CG) determinants of sustainable manufacturing practice using zero-defect manufacturing (ZDM) from the stakeholder theory and legitimacy theory perspectives.

Using a panel research design, the study analyses empirical data from Global 500 companies covering a 15-year period.

The results show that Board Independence, Meeting Attendance by Board Members, Board Gender Diversity and Board Skills on Sustainable Manufacturing are positively associated with ZDM Practice, while Chief Executive Officer (CEO) Duality of Power has a negative impact. In the millennium development goals period, the foremost drivers of ZDM Practice are Board Independence, Board Gender Diversity and Board Skills on Sustainable Manufacturing, while this shifted to Board Independence and Board Gender Diversity in the sustainable development goals period.

The study provides empirical evidence that organisations seeking to improve sustainable manufacturing practice may consider strengthening their CG structures to demonstrate responsible manufacturing in line with stakeholders’ expectations and to preserve corporate legitimacy. The results are robust to alternative proxies, potential endogeneity concerns and sample selection bias.

The purpose of this study is to map the intellectual structure of sustainable finance and accounting (SFA) literature by identifying the influential aspects, main research streams and future research directions in SFA.

The results are obtained using bibliometric citation analysis and content analysis to conduct a bibliometric review of the intersection of sustainable finance and sustainable accounting using a sample of 795 articles published between 1991 and November 2023.

The most influential factors in the SFA literature are identified, highlighting three primary areas of research: corporate social responsibility and environmental disclosure; financial and economic performance; and regulations and standards.

SFA has experienced rapid development in recent years. The results identify the current research domain, guide potential future research directions, serve as a reference for SFA and provide inspiration to policymakers.

SFA typically encompasses sustainable corporate business practices and investments. This study contributes to broader social impacts by promoting improved corporate practices and sustainability.

This study expands on previous research on SFA. The authors identify significant aspects of the SFA literature, such as the most studied nations, leading journals, authors and trending publications. In addition, the authors provide an overview of the three major streams of the SFA literature and propose various potential future research directions, inspiring both academic research and policymaking.