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This study explores how chatbot gender and symbolic service recovery may improve the satisfaction of angry customers in the context of service failures. It provides a strategy for companies to deploy chatbots effectively in customer anger.

This research relies upon a systematic literature review to propose three hypotheses, and we recruit 826 participants to examine the effect of chatbot gender on angry customers through one lab study and one field study.

This research shows that female chatbots are more likely to increase the satisfaction of angry customers than male chatbots in service failure scenarios. In addition, symbolic recovery (apology vs. appreciation) moderates the effect of chatbot gender on angry customers. Specifically, male (vs. female) chatbots are more effective in increasing the satisfaction of angry customers when using the apology method, whereas female (vs. male) chatbots are more effective when using the appreciation method.

The rapid advancements in artificial intelligence technology have significantly enhanced the effectiveness of chatbots as virtual agents in the field of interactive marketing. Previous research has concluded that chatbots can reduce negative customer feedback following a service failure. However, these studies have primarily focused on the level of chatbot anthropomorphism and the design of conversational texts, rather than the gender of chatbots. Therefore, this study aims to bridge that gap by examining the effect of chatbot gender on customer feedback, specifically focusing on angry customers following service failures.

Three-dimensional (3D) food printing is an innovative technology used to customize food products through the integration of digital technology and food ingredients. The purpose of this study is to assess the current state of research in the field of 3D food printing, identify trending topics and identify promising future research directions.

This bibliometric review systematically evaluates the field of 3D food printing using data from published literature in the Web of Science database. After reference screening, 812 articles were included in the analysis.

The result reveals that research in 3D food printing primarily focuses on the optimization and characterization of mechanical and rheological properties of food inks and that post-printing processing, such as laser treatment, has emerged recently as an important consideration in 3D food printing. However, extant works lack animal and human studies that demonstrate the functionality of 3D-printed food.

This sophisticated bibliometric analysis uncovered the most studied current research topics and the leading figures in the area of 3D food printing, providing promising future research directions.

Construction safety resilience is gradually gaining attention in the field of engineering construction as a new management concept and way to improve safety performance. However, how to cope with the dilemma of the unclear relationship of construction safety resilience elements at the practice level and promote the harmonization of construction safety goals and resilience enhancement paths has become an urgent challenge for safe construction.

This study analyzes the components of construction safety resilience elements. A relationship network model of construction safety resilience elements is developed by using the social network analysis method. The location and influence of each element in the network and the interrelationships among the elements are explored in depth.

The findings reveal a robust interconnection among the elements of safety resilience in the construction industry. Key components such as safety behavior, risk prevention and control mechanisms, disaster prevention and mitigation technologies as well as information technology, are positioned at the core of the network. Notably, safety behavior exerts the most significant influence over the other elements, serving as the linchpin of safety management in the construction industry. Moreover, the interplay among safety resilience elements in the construction sector can alter the structure of the relationship network.

This study adopts the social network approach to solve the problem that it is difficult to quantitatively analyze the elements of construction safety resilience and their interrelationships and to clarify the interactions among the core elements, which can help to further assist the construction project manager to continuously optimize safety resilience and improve construction safety.

Amidst the growing emphasis on privacy protection, this study aims to investigate how online interaction introduced in Lead Generation Ads (LGAs) affects consumers' Self-Disclosure Intention (SDI), particularly in the context of the Chinese advertising market.

This research employs two scenario-based online surveys to analyse in depth the impact of LGAs on consumers' SDI. The first study collects valid feedback from 220 consumers through an online questionnaire to assess the direct effect of perceived interactivity on SDI. The second study, using an experimental design with a sample of 265 participants, further explores the mediating roles of perceived control and perceived vulnerability in the relationship between perceived interactivity and SDI and examines the moderating effect of privacy invasion experience (PIE).

This study reveals the significant and positive influence of perceived interactivity on SDI, with perceived control acting as a mediator that enhances this effect. Conversely, perceived vulnerability weakens the positive impact of perceived interactivity on SDI. Additionally, we explore the moderating role of PIE and find that it significantly influences the relationship between perceived interactivity and SDI. These findings underscore the importance of considering consumer privacy sensitivity, particularly in the design of interactive marketing strategies and within highly interactive advertising environments.

Our research uncovers consumer privacy attitudes and behaviours in the Chinese market, providing insights into its unique dynamics of privacy and information disclosure. However, the geographical and cultural specificity of our study may limit its generalizability. Future studies should expand into various cultural and market contexts, considering the impact of digital technologies on consumer interactions and information disclosure, thereby enhancing the depth and applicability of global marketing strategies.

Advertising platforms should explore online interactive communication methods to enhance consumers' perceived interactions and alleviate privacy concerns. Also, platforms should be designed with system security in mind to prevent the leakage and misuse of consumer data, thus increasing consumers' SDI.

The study provides insights for marketers on designing more effective and privacy-sensitive online advertising strategies in the Chinese market. Understanding the factors influencing consumers’ willingness to share personal information can lead to more effective engagement in digital marketing campaigns.

By integrating interactivity theory with privacy computing theory, this research provides a new perspective on the role of online interaction in consumer privacy protection and information disclosure decisions. The findings not only enrich the theoretical frameworks of interactive marketing and privacy protection but also offer empirical support for marketing practitioners in regard to designing interactive advertising strategies, especially balancing consumer privacy protection with the enhancement of shopping intentions.

The occurrence and dissemination of hate videos in social media platform could pose serious harm to both society and individuals. However, the characteristics of the hate videos increase the difficulty of detection task. Hate content is usually presented in a relatively covert manner in videos, and textual content in videos plays an important role in hate video detection. In this work, we propose a textual context enhanced dynamic bimodal fusion (TCE-DBF) method for hate video detection.

The proposed method TCE-DBF introduces dynamic modality gate (DMG) and bimodal fusion transformer network to dynamically integrate multimodalities. Moreover, in order to enhance textual modality in videos, two types of textual context from the video are taken as the input of TCE-DBF. One is extracted from video frames in visual modality. The other is extracted from audio in acoustic modality. Specially, TCE-DBF splits the original audio and learns the sequence representation to capture acoustic temporal information.

Hate video detection has been one of the hotspots in recent works. However, it still faces two serious challenges. The first challenge is the hate content in videos presented in multimodalities. The second challenge is how to evaluate the importance of different modalities for multimodal fusion modeling. TCE-DBF aims to tackle these challenges. Experimental results on hate video dataset HateMM demonstrate that TCE-DBF outperforms the state-of-the-art methods, and the visualization results show that textual modality plays a more important role in hate video detection. Therefore, it is vital to consider the text in videos.

TCE-DBF can be utilized to effectively detect hate videos on social media. Besides transcript, TCE-DBF considers text in video frames, which makes detection more accurate. Meanwhile, to better achieve multimodal fusion, TCE-DBF uses DMG and bimodal fusion transformer network to dynamically assign different weights to three modalities and integrate them. The proposed TCE-DBF is novel in terms of capturing multimodal features, enhancing the textual modality and achieving high detection performance for hate video detection.

The mega railway infrastructure projects are faced with complex environments and multi-level management challenges. Thus, the mega railway infrastructure project management system not only needs to focus on its composition, but also needs to consider changes and impacts of internal and external environment.

This study attempts to introduce the concept of dissipative structure from the perspective of complexity theory and constructs a positive entropy and negentropy flow index system for mega railway infrastructure project management system in order to analyze the factors of management system more deeply. The Brusselator model is used to construct the structure of the mega railway infrastructure project management system, and the entropy method is used to calculate the positive entropy and negentropy values to verify whether the management system is a dissipative structure.

A plateau railway project in China was used as an example for an empirical study, not only its own characteristics are analyzed, but also the role of constraints and facilitation of the internal and external environment. Based on the research results, several effective suggestions are put forward to improve the stability and work efficiency of mega railway infrastructure project management system.

This study demonstrates that mega railway infrastructure project management system has the characteristics of dissipative structure. It can provide theoretical support for the development of mega railway infrastructure project management system from disorderly state to orderly state.

This study aims to investigate the impact of news quality on users’ risk perceptions toward online news and its subsequent influence on perceived believability and user engagement in sharing news. Additionally, we explore the moderating effects of fake news awareness and social tie variety.

Drawing upon the social amplification of risk framework, this study investigates the relationship between news quality and users’ news-sharing behaviors, along with its underlying mechanism. An online questionnaire involving 399 eligible participants was employed for hypotheses testing, and the structural equation model served as the main analytical method.

The influence of news quality on users’ news-sharing behavior is sequentially mediated by risk perception and perceived believability. Individuals with a heightened awareness of fake news or a diverse social tie are more inclined to perceive greater risks associated with news-sharing behavior and question news authenticity.

This study contributes to the existing literature on users’ news-sharing behaviors by examining the influence of risk perception on the relationship between news quality, perceived believability and users’ news-sharing behavior. Additionally, it explores the moderating effects of fake news awareness and social tie variety. Our findings offer valuable insights into comprehending user inclinations towards news sharing and mitigating the dissemination of fake news.

The literature on knowledge management in sustainable supply chain (KMSSC) has witnessed significant growth in the past two decades. However, a scientometric review that consolidates the primary trends and clusters within this topic has been notably absent. This paper aims to scrutinize recent advancements and identify the intellectual underpinnings of KMSSC research conducted between 2002 and 2022.

The present review employs a scientometric analysis approach via visualization maps of prolific contributions, co-citation, co-occurrence and thematic networks to examine a total of 114 articles and conference papers on KMSSC.

Emerging research frontiers and hotspots are revealed and a state-of-the-art framework of KMSSC research structure is developed.

The review provides significant implications that guide KMSSC research and better inform sustainability decisions in the supply chain context.

To the best of the authors' knowledge, this is the first review to thoroughly synthesize the intersected domain of KMSSC using scientometric analysis.

This study aims to answer two questions: (a) what obstacles and opportunities do Chinese female entrepreneurs face when doing business? And (b) how do they negotiate their entrepreneurial careers and gender identities in different gender-segregated markets?

This study uses qualitative research methods of participant observation and in-depth interviews with 41 female entrepreneurs in China and the theoretical lenses of gender role theory and doing gender in entrepreneurship.

The study findings reveal that Chinese female entrepreneurs face different obstacles and opportunities in gender-segregated industries. Their experiences vary in industries that are mainly occupied by males and females. On the one hand, women in female-dominated industries may be supported by a feminine working environment that is coherent with their domestic roles. However, they may also be questioned on the cultural impurity implied in some industries, which harms their class-based feminine virtue. On the other hand, women in male-dominated industries may be challenged and marginalized due to their gender. However, some find ways to turn the disadvantaged feminine characters into favourable conditions and break out of the stereotypical gender constraints in doing business.

This study contributes to the literature on gender and entrepreneurship in general. More specifically, it contributes to the study of doing gender in gender-segregated markets, and it also illustrates women’s gendered opportunities and constraints in Chinese society that are affected by the long-lasting traditional gender norms.

The outbreak of COVID-19 has become a major public health emergency worldwide. How to effectively guide public opinion and implement precise prevention and control is a hot topic in current research. Mining the spatiotemporal coupling between online public opinion and offline epidemics can provide decision support for the precise management and control of future emergencies.

This study focuses on analyzing the spatiotemporal coupling relationship between public opinion and the epidemic. First, based on Weibo information and confirmed case information, a field framework is constructed using field theory. Second, SnowNLP is used for sentiment mining and LDA is utilized for topic extraction to analyze the topic evolution and the sentiment evolution of public opinion in each coupling stage. Finally, the spatial model is used to explore the coupling relationship between public opinion and the epidemic in space.

The findings show that there is a certain coupling between online public opinion sentiment and offline epidemics, with a significant coupling relationship in the time dimension, while there is no remarkable coupling relationship in space. In addition, the core topics of public concern are different at different coupling stages.

This study deeply explores the spatiotemporal coupling relationship between online public opinion and offline epidemics, adding a new research perspective to related research. The result can help the government and relevant departments understand the dynamic development of epidemic events and achieve precise control while mastering the dynamics of online public opinion.