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1 – 6 of 6Wenyi Cao, Lu Chen, Rong Tang, Xinyuan Zhao, Anna S. Mattila, Jun Liu and Yan Qin
Based on affective events theory, this research attempted to investigate how negative gossip about organizational change drives employees to experience negative emotions and…
Abstract
Purpose
Based on affective events theory, this research attempted to investigate how negative gossip about organizational change drives employees to experience negative emotions and direct their aggression toward customers.
Design/methodology/approach
We conducted a scenario-based experiment (Study 1) and a multiwave field survey (Study 2) to test our hypotheses.
Findings
The results show that (1) negative emotions mediate the relationship between change-related negative gossip and displaced aggression toward customers; (2) perceived organizational constraints strengthen the relationship between change-related negative gossip and negative emotions; (3) future work self-salience weakens the relationship between change-related negative gossip and negative emotions; and (4) change-related negative gossip has a strengthened (weakened) indirect effect on displaced aggression via negative emotions when employees have high perceived organizational constraints (future work self-salience).
Originality/value
The study expands research on organizational change and displaced aggression and provides practical implications for managing organizational change.
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Keywords
Xinyuan (Roy) Zhao, Fujin Wang, Anna S. Mattila, Aliana Man Wai Leong, Zhenzhen Cui and Huan Yang
Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further…
Abstract
Purpose
Customer misbehavior has a negative impact on frontline employees. However, the underlying mechanisms from customer misbehavior to employees’ negative outcomes need to be further unfolded and examined. This study aims to propose that employees’ affective rumination and problem-solving pondering could be the explanatory processes of customer misbehavior influencing employee attitudes in which coworker support could be a moderator.
Design/methodology/approach
A mixed-method approach was designed to test this study’s predictions. Study 1 conducted a scenario-based experiment among 215 full-time hospitality employees, and Study 2 used a two-wave, longitudinal survey of 305 participants.
Findings
The results demonstrate the impact of customer misbehavior on work–family conflict and withdrawal behaviors. The mediating role of affective rumination is supported and coworker support moderates the processes.
Practical implications
Customer misbehavior leads to negative outcomes among frontline employees both at work and family domains. Hotel managers should help frontline employees to cope with customer misbehavior by avoiding negative affective spillover and providing support properly.
Originality/value
The studies have unfolded the processes of affective rumination and problem-solving pondering through which customer misbehavior influences work–family conflict and withdrawal behaviors among frontline employees. The surprising findings that coworker support magnified the negative effects have also been discussed.
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Juanyan Miao, Yiwen Li, Siyu Zhang, Honglei Zhao, Wenfeng Zou, Chenhe Chang and Yunlong Chang
The purpose of this study is to optimize and improve conventional welding using EMF assisted technology. Current industrial production has put forward higher requirements for…
Abstract
Purpose
The purpose of this study is to optimize and improve conventional welding using EMF assisted technology. Current industrial production has put forward higher requirements for welding technology, so the optimization and improvement of traditional welding methods become urgent needs.
Design/methodology/approach
External magnetic field assisted welding is an emerging technology in recent years, acting in a non-contact manner on the welding. The action of electromagnetic forces on the arc plasma leads to significant changes in the arc behavior, which affects the droplet transfer and molten pool formation and ultimately improve the weld seam formation and joint quality.
Findings
In this paper, different types of external magnetic fields are analyzed and summarized, which mainly include external transverse magnetic field, external longitudinal magnetic field and external cusp magnetic field. The research progress of welding behavior under the effect of external magnetic field is described, including the effect of external magnetic field on arc morphology, droplet transfer and weld seam formation law.
Originality/value
However, due to the extremely complex physical processes under the action of the external magnetic field, the mechanism of physical fields such as heat, force and electromagnetism in the welding has not been thoroughly analyzed, in-depth theoretical and numerical studies become urgent.
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Heng Zhang, Hongxiu Li, Chenglong Li and Xinyuan Lu
The purpose of this study is to examine how the interplay of stressor (e.g. fear of missing out, FoMO) and strains (e.g. perceived social overload, communication overload…
Abstract
Purpose
The purpose of this study is to examine how the interplay of stressor (e.g. fear of missing out, FoMO) and strains (e.g. perceived social overload, communication overload, information overload and system feature overload) in social networking sites (SNS) use can contribute to users’ SNS fatigue from a configurational view.
Design/methodology/approach
Data were collected among 363 SNS users in China via an online survey, and fuzzy-set qualitative comparative analysis (fsQCA) was applied in this study to scrutinize the different combinations of FoMO and overload that contribute to the same outcome of SNS fatigue.
Findings
Six combinations of casual conditions were identified to underlie SNS fatigue. The results showed that FoMO, perceived information overload and system feature overload are the core conditions that contribute to SNS fatigue when combined with other types of overloads.
Originality/value
The current work supplements the research findings on SNS fatigue by identifying the configurations contributing to SNS fatigue from the joint effects of stressor (FoMO) and strain (perceived social overload, communication overload, information overload and system feature overload) and by providing explanations for SNS fatigue from the configurational perspective.
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Saqib Muneer, Awwad Saad AlShammari, Khalid Mhasan O. Alshammary and Muhammad Waris
Financial market sustainability is gaining attention as investors and stakeholders become more aware of environmental, social and governance issues, pushing demand for responsible…
Abstract
Purpose
Financial market sustainability is gaining attention as investors and stakeholders become more aware of environmental, social and governance issues, pushing demand for responsible and ethical investment practices. Therefore, this study aims to investigate the impact of carbon (CO2) emissions from three sources, oil, gas and coal, on the stock market sustainability via effective government policies.
Design/methodology/approach
The eight countries belong to two different regions of world: Asian economies such as Pakistan, India, Malaysia and China, and OECD economies such as Germany, France, the UK and the USA are selected as a sample of the study. The 22-year data from 2000 to 2022 are collected from the DataStream and the World Bank data portal for the specified countries. The generalized methods of movement (GMM) and wavelet are used as the econometric tool for the analysis.
Findings
Our findings show that the CO2 emission from coal and gas significantly negatively impacts stock market sustainability, but CO2 emission from oil positively impacts stock market sustainability. Moreover, all the emerging Asian economies’ CO2 emissions from coal and gas have a much greater significant negative impact on the stock market sustainability than the OECD countries due to the critical situation. However, the government’s effective policies have a positive significant moderating impact between them, reducing the effect of CO2 emission on the stock market.
Research limitations/implications
This study advocated strong implications for policymakers, governments and investors.
Practical implications
Effective government policies can protect the environment and make business operations suitable, leading to market financial stability. This study advocated strong implications for policymakers, governments and investors.
Originality/value
This study provides fresh evidence of the government’s effective role to control the carbon environment that provide the sustainability to the organizations with respect to OECD and emerging economy.
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Hidayet Sariogullari, Merve Demirkurt and Zeynep Yılmazer
This study aims to investigate the impact of varying solid ratios in epoxy-based formulations on their corrosion resistance. The amounts of epoxy resin in the formulations were…
Abstract
Purpose
This study aims to investigate the impact of varying solid ratios in epoxy-based formulations on their corrosion resistance. The amounts of epoxy resin in the formulations were kept constant, and the behavior of paints with varying filler ratios was compared. It also examines the tensiometric and rheological properties of these formulations.
Design/methodology/approach
Three distinct epoxy-based formulations cured with amine compounds were prepared. The formulations underwent various testing protocols to evaluate their performance: coating tests: coated panels with cross lines were exposed to humidity and corrosive atmospheres. Tensiometric Measurements: Conducted using pendant and sessile drop methods. Rheological characterizations: ıncluded flow tests, oscillatory amplitude sweeps and three-interval thixotropy tests. Corrosion resistance assessment: after the panels were immersed in methanol for one week, measurements were taken using electrochemical impedance spectroscopy. Additional tests: neutral salt spray (NSS) and humidity testing.
Findings
The study observed that the coated panels, after exposure to NSS and humidity testing, demonstrated corrosion resistance within acceptable limits as defined by the ISO 12944-6 standard. Results indicate that the epoxy-based formulations show potential for improvements in paints and coatings, suggesting promising advancements in their anticorrosion performance.
Originality/value
This research provides insights into how the solid ratios in epoxy-based formulations influence their performance, particularly in terms of corrosion resistance, tensiometric and rheological properties. The findings contribute to the development of more effective epoxy resin-based coatings for industrial applications.
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