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The study aims to provide concrete service remediation and enhancement for LLM developers such as getting user forgiveness and breaking through perceived bottlenecks. It also aims to improve the efficiency of app users' usage decisions.

This paper takes the user reviews of the app stores in 21 countries and 10 languages as the research data, extracts the potential factors by LDA model, exploratively takes the misalignment between user ratings and textual emotions as user forgiveness and perceived bottleneck and uses the Word2vec-SVM model to analyze the sentiment. Finally, attributions are made based on empathy.

The results show that AI-based LLMs are more likely to cause bias in user ratings and textual content than regular APPs. Functional and economic remedies are effective in awakening empathy and forgiveness, while empathic remedies are effective in reducing perceived bottlenecks. Interestingly, empathetic users are “pickier”. Further social network analysis reveals that problem solving timeliness, software flexibility, model updating and special data (voice and image) analysis capabilities are beneficial in breaking perceived bottlenecks. Besides, heterogeneity analysis show that eastern users are more sensitive to the price factor and are more likely to generate forgiveness through economic remedy, and there is a dual interaction between basic attributes and extra boosts in the East and West.

The “gap” between negative (positive) user reviews and ratings, that is consumer forgiveness and perceived bottlenecks, is identified in unstructured text; the study finds that empathy helps to awaken user forgiveness and understanding, while it is limited to bottleneck breakthroughs; the dataset includes a wide range of countries and regions, findings are tested in a cross-language and cross-cultural perspective, which makes the study more robust, and the heterogeneity of users' cultural backgrounds is also analyzed.

The aim of this study is to investigate the horizontal displacement effects of foundation pit excavation on adjacent metro stations and shield tunnel composite structures. It seeks to develop a theoretical calculation method capable of accurately assessing these engineering impacts, aiming to provide practical assistance for engineering applications.

This study introduces a model for shield tunnel segments incorporating rotation and misalignment, considering the constraints of metro stations. It establishes a displacement model for tunnel-station combinations during foundation pit excavation, deriving a formula for calculating station-proximal tunnel horizontal displacements. The method's accuracy is validated against field data from three engineering cases. The research also explores variations in tunnel displacement, inter-ring shear force, misalignment and rotation angle under different spatial relationships between pits, tunnels and stations.

This study models uneven deformation between stations and tunnels due to bending stiffness and shear constraints. It enhances the misalignment model with station-induced shear effects and introduces coefficients for their mutual interaction. Results show varied responses based on pit-station-tunnel positioning: minimal displacement near pit edges (coefficients around 0.1) and significant effects near pit centers (coefficients from 0.4 to 0.5). “Whip effect” from station constraints affects tunnel displacement, shear force, misalignment and rotation, with fluctuations decreasing with distance from excavation areas.

This study demonstrates significant originality and value. It introduces a novel displacement model for tunnel-station combinations considering station constraints, addressing theoretical calculations of horizontal displacement effects from foundation pit excavation on metro stations and shield tunnel structures. Through validation with field data and parameter studies, the concept of influence coefficients is proposed, offering insights into variations in structural responses under different spatial relationships. This research provides crucial technical support and decision-making guidance for optimizing designs and facilitating practical construction in similar engineering projects.

Supply chain management (SCM) has evolved to fulfill the demands of the dynamic global business environment. The development of the Internet of Things (IoT), which offers unmatched connectivity and real-time data insights, has further transformed SCM. This chapter provides an overview of SCM development and its integration with IoTs. This integration led to improved inventory control, supply chain optimization (SCO), and visibility which further enhances the conventional SCM and provides benefits, such as more accurate real-time tracking and monitoring, improved data analytics, more efficient logistics and transportation management, and reduced costs and wastages. However, despite these benefits, there are various associated challenges and concerns, like privacy and data security, compatibility and interoperability, implementation costs, returns on investment, trained workforce, and training requirements, which are required to be addressed. Additionally, the outcomes of this study and managerial implications are provided along with the future research scope. Overall, this chapter provides valuable insight into the transformative potential of IoT in SCM and practical suggestions on how managers can successfully navigate difficulties and get benefits from the IoT-SCM integration. Organizations can enhance their supply chain operations, efficiency, and innovation by actively confronting challenges and taking advantage of the opportunities provided by IoT technologies. This will ultimately result in the delivery of greater value to both stakeholders and customers.

This study aims to estimate the synergy effect of agricultural dual-scale management (ADM) on farmers' total household income, its heterogeneous effects and its mechanisms.

This study constructs a theoretical analysis framework based on the division of labor and synergy theory, empirically assesses the impact of ADM on farmers' income, and further discusses the heterogeneity and mechanisms using the propensity score matching (PSM) and quantile treatment effect (QTE) models. Data is collected from 1,076 households across 4 cities in Liaoning Province of China in 2021.

ADM can improve the total household income of farmers, and the impact force is greater than that of the single-scale management mode. ADM is more conducive to improving the income of farmers with low income and low labor endowment. Moreover, ADM can improve agriculture production efficiency, increase net grain production income. Nevertheless, it has no significant effect on farmers' off-farm employment income.

Previous studies have mainly focused on the income effect of land scale management or service scale management. To the best of our knowledge, this study is the first to identify the synergy effect of ADM on farmers' income in China. It provides new insights into the process of agricultural production and management mode transitions in rural China.

As a result of environmentally conscious production requirements in the world, the concept of disassembly has been a focus of interest by researchers and practitioners over the last two decades. Disassembly is an important process in circular economy to recover and reuse of parts and materials. End-of-life and large-sized products such as minibuses and trucks may be disassembled on two-sided lines. The ability of using both right and left sides of two-sided lines may increase line efficiency and reduce space requirements across the line. This paper aims to address a two-sided disassembly line balancing problem (TSDLBP), which deals with assigning disassembly tasks, various equipments and assistants to the workstations to maximize total net recovery profit of the line.

A detailed explanation of the TSDLBP is first presented in the paper. A new 0–1 integer linear programming model is then proposed for the TSDLBP, aiming at maximizing total net recovery profit from disassembly of products. A set of test problems is generated, and an experimental analysis is conducted to make a comparison between traditional one-sided disassembly lines (TOSDL) and two-sided disassembly lines by means of performance improvement rate.

Optimal results are obtained in 132 (81.48%) out of 162 the TOSDL balancing problems, while 92 (56.79%) out of 162 the TSDLBP using the proposed model. Total net recovery profits are compared on 88 problems for which optimal solutions are obtained in both the TOSDL and the TSDLBP. Results showed that implementing two-sided disassembly lines provides 29.18% increment in total net recovery profit compared to the TOSDL. Furthermore, the effects of different parameter levels on the net recovery profit are analyzed using two-way analysis of variance. According to the results, implementing two-sided disassembly line configuration increases total net recovery profit of the line significantly compared to traditional disassembly line configuration.

The use of disassembly lines has become essential because of increasing consumption that results in a huge number of end-of-life products in the world. Two-sided disassembly lines may be preferred for dismantling large-sized products due to their high disassembly capacity and fewer space requirements. This paper proposes a new mathematical model for disassembly line balancing problem. The proposed model differs from the existing models by means of efficiently assigning limited disassembly resources as well as assigning disassembly tasks to the workstations to maximize total net recovery profit of the production system. The model allows decision-makers to consider several resource limitations when balancing their disassembly lines. The paper also provides a comprehensive experimental study to compare traditional and two-sided disassembly lines by means of profitability of disassembly processes.

Integrating balance theory and social identify theory, this paper proposes a multilevel model to explain how abusive supervision climate of team impacts the relationship among team members as well as subordinates’ behavior towards their teammates, especially organizational citizenship behavior (OCB).

A survey was conducted to collect two-wave and multi-source data from 398 employees nested in 106 teams from Chinese high-technology companies. Hierarchical linear modeling was conducted to examine the theoretical model.

The results indicate that there is an inverted U-shape association between abusive supervision climate and subordinates’ OCB towards coworker; team member exchange (TMX) mediates their inverted U-shaped link. Furthermore, we confirm that coworker support plays a vitally moderating role upon the curvilinear link of abusive supervision climate (ASC)–TMX; specifically, when employees perceive low coworker support, negative relations between ASC and TMX will be stronger.

This study identifies team members’ advantageous and adverse relational response to shared threat of ASC and examines coworker support as a moderator of ASC, which provides valuable insights into when and why employees tend to cooperate with their teammates to jointly confront their leader’s abuse and highlights the importance of coworkers, thus enabling organizations to deeply understand the wider influences of ASC on interpersonal relationship between team members.

This paper aims to prepare high corrosion-resistant chromium-free zinc-aluminum (Zn–Al) coatings reinforced with multi-walled carbon nanotubes (MWCNTs) and nano-ZnO particle composites.

The morphology, composition and corrosion resistance of the coatings were analyzed by electrochemical tests, water contact angle tests, immersion tests, scanning electron microscopy/energy dispersive spectrometer and X-ray diffraction.

The composite coating with 0.3% MWCNTs and 0.5% nano-ZnO particles demonstrated both high shielding performance and cathodic protection performance, which was attributed to the porosity filling of MWCNTs and nano-ZnO particles together with the electrical connection of MWCNTs between the zinc and aluminum powders.

This work laid an experimental foundation for the preparation and corrosion mechanism of high corrosion-resistant chromium-free Zn–Al coating reinforced with MWCNTs and nano-ZnO particles.

The purpose of this study is to explore the motivational role of feedback information (positive and negative) provided by the firm in the face of participant heterogeneity, in terms of past success experience, under the research setting of crowdsourcing contests.

Taking insights from feedback studies and the dynamics of self-regulation theory, four theoretical hypotheses are proposed. An integrated dataset of 4,880 contest-participant pairs, which is obtained from an online contest platform and a survey, is empirically analyzed.

Empirical analysis shows that both positive feedback and negative feedback are able to stimulate the inner needs of participants. Notably, negative (positive) feedback becomes more (less) effective in intrinsically motivating crowds as they gain more successful experience during contest participation.

This study brings some new knowledge for the intrinsic motivation of crowds by exploring its antecedents, which have been undervalued in extant literature. The motivational role of feedback information is particularly explored.

This article aims to develop and validate a theoretical model via survey data to identify the affordances and challenges influencing metaverse adoption. We specifically examine the impact of immersion on users' adoption decisions and identify which affordances predict this immersion. Additionally, this paper assesses the importance of perceived risks in users' decision-making processes regarding future metaverse engagement.

Using regression models applied to 198 survey responses, we tested our proposed model. To deepen our insights, we also conducted a qualitative analysis.

The findings confirm that users' perceptions of immersion and perceived risks are critical determinants in adoption decisions. Social presence, influenced by factors such as ubiquity and interoperability, emerges as a key component of immersion. From the qualitative data, we identified two potential strategies to enhance metaverse immersion: technical improvements and offline device-assisted strategies.

Our study contributes to the literature on information systems (IS) adoption and provides practical insights for practitioners on crucial considerations in metaverse design.

The environmental, social and governance (ESG) movement has become a global phenomenon, penetrating even the sports branding industry. Accordingly, this study investigated whether ESG activities can lead to positive attitudes among customers and thereby affect their behavioral intentions.

We collected data by administering questionnaires to 154 consumers, after which we conducted partial least squares structural equation modeling to test the hypothesized relationships.

The results indicated that ESG activities favorably influenced brand image and brand loyalty. Brand loyalty was positively associated with the willingness to pay (WTP) for a price premium. The indirect effect of brand loyalty was confirmed in the association between ESG activities and WTP a price premium. ESG activities indirectly affected WTP a price premium via serial mediation through brand image and brand loyalty.

This research extends our understanding of the mechanism behind consumers’ decision-making processes on the basis of ESG activities and their impact on WTP a price premium.