Sara Dassouli, Harit Satt, Youssef Chetioui and Mehdi Semahi
This study aims to explore the application of the theory of planned behavior (TPB) in understanding Muslim consumers’ visitation motives to halal hotels. The model tests the…
Abstract
Purpose
This study aims to explore the application of the theory of planned behavior (TPB) in understanding Muslim consumers’ visitation motives to halal hotels. The model tests the impact of additional factors to the TPB such as religious commitment, religious-identification and information seeking behavior on consumers’ attitudes and intentions to visit Halal hotels.
Design/methodology/approach
Survey data was collected from 183 respondents to examine the relationships between these factors and customers’ intention to visit halal hotels. The survey participants were selected from diverse backgrounds to ensure a representative sample. Structural equation modeling was used to assess the conceptual model.
Findings
This study highlights the significance of attitudes shaped by subjective norms and information seeking behavior, emphasizing their influence on consumers’ inclination to visit halal hotels. In addition, the role of religious commitment is examined, shedding light on the impact of individuals’ strong faith in shaping their attitudes and behaviors toward halal hotels.
Originality/value
These results contribute to the existing literature on Halal consumer behavior and provide practical implications for professionals and policymakers in the hospitality industry. Understanding the factors that influence customers’ intentions to visit halal hotels can assist in developing tailored marketing strategies and creating an inclusive environment.
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Hasan Mukhibad, Prabowo Yudo Jayanto, Meilani Intan Pertiwi, Ahmad Nurkhin, Bayu Bagas Hapsoro and Christian Wiradendi Wolor
Islamic law, as the fundamental framework for Islamic bank operations, emphasizes the transparency of bank performance information to the ummah (stakeholders). This study aims to…
Abstract
Purpose
Islamic law, as the fundamental framework for Islamic bank operations, emphasizes the transparency of bank performance information to the ummah (stakeholders). This study aims to prove the effect of performance disclosure (shariah compliance, social, environmental and economic performance) on profitability, customer loyalty and cost of debt.
Design/methodology/approach
This study uses 23 Islamic banks in Indonesia and Malaysia observed for 15 years (2009–2023) and analyzed using panel data regression.
Findings
We report that disclosure performance negatively impacts the cost of debt. However, by testing each performance disclosure indicator, we find that disclosure of Shariah and environmental compliance performance positively impacts customer loyalty. In addition, environmental performance disclosure negatively impacts the cost of debt. In the long term, we report that customer loyalty increases in line with the expansion of shariah, social, environmental and economic compliance performance disclosures. In addition, environmental performance disclosure has a positive effect on return on assets (ROE).
Research limitations/implications
This study is limited to Islamic banks in Indonesia and Malaysia, which are predominantly Muslim. Muslims are the primary market for Islamic banks and a major factor in determining Islamic bank legitimacy.
Practical implications
We recommend that regulators encourage banks to expand bank performance disclosure by issuing regulations and laws, such as creating rankings for Islamic banks’ disclosure performance or rewarding banks that provide broader disclosures. Thus, it will help stakeholders to access bank performance information.
Originality/value
The contribution of this study is to develop the concept of business sustainability through comprehensive performance disclosure, including Shariah compliance and social, environmental and economic performance.
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Edi Suandi, Harry Wahyudi, Tilawatil Ciseta Yoda and Yefri Reswita
This study aims to examine the effect of implementing and marketing Islamic bank corporate social responsibility (CSR) on the performance of Islamic banks moderated by the…
Abstract
Purpose
This study aims to examine the effect of implementing and marketing Islamic bank corporate social responsibility (CSR) on the performance of Islamic banks moderated by the community’s religious commitment.
Design/methodology/approach
The research was conducted at branch offices of Islamic banks in Indonesia with a sample of 251 branches. The questionnaire was distributed for six months. All variables are measured using previous studies’ instruments and Smart PLS 3.0 to analyze the data.
Findings
This study found that CSR implementation had a direct effect, while CSR evaluation and CSR marketing had no significant effect on performance. The results also show that community religious commitment negatively moderates the effect of CSR evaluation on performance and positively moderates the effect of CSR marketing on performance.
Research limitations/implications
This research contributes to the literature on Islamic marketing and financial services management by reporting that CSR marketing in the context of a religious society has a significant effect on improving branch bank performance. Hence, this study expands the understanding of stakeholder and environmental contingency theories by assessing society’s role and perceptions in determining Islamic banks’ performance.
Practical implications
Practically, this research helps bank managers to encourage people to become Islamic bank customers using CSR information.
Originality/value
This study reveals the role of community religious commitment as a moderator for the effectiveness of CSR marketing in improving performance. Previous research has never examined the role of this variable.
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Christine Wan Shean Liew, T. Ramayah and Noorliza Karia
The purpose of this study is to examine factors influencing consumers’ intention to purchase Halal cosmetics through the lens of theory of consumption values (TCV).
Abstract
Purpose
The purpose of this study is to examine factors influencing consumers’ intention to purchase Halal cosmetics through the lens of theory of consumption values (TCV).
Design/methodology/approach
This study employed a quantitative research methodology, collecting data from 185 respondents through an online questionnaire. The participants, selected via purposive sampling, were all current purchasers of cosmetics. The data were analyzed using partial least square structural equation modeling (PLS-SEM) with the assistance of IBM SPSS and SmartPLS software.
Findings
This research reveals that emotional value is the most substantial value predictor, followed by epistemic value, conditional value and functional value. Further, the moderation analysis shows that the effect of conditional value is strengthened when the consumer are from a higher social class.
Originality/value
This study reveals that consumption values with context-specific attributes directly impact consumer purchase intentions towards Halal cosmetics, while social class acts as a significant catalyst. This offers a fresh perspective that mitigates the traditional misconceptions about Halal cosmetics among Malaysians, highlighting the complexity and resilience of consumer adoption in this innovative sector.