Sandra L. Fisher, Jeroen Meijerink and Martijn Arets
The current study examines the relationship between platform workers’ economic dependence on platform work and work satisfaction in the context of algorithmic management.
Abstract
Purpose
The current study examines the relationship between platform workers’ economic dependence on platform work and work satisfaction in the context of algorithmic management.
Design/methodology/approach
We surveyed 1,094 platform workers on 6 online labor platforms in the Netherlands to evaluate their perceived economic dependence and levels of work satisfaction.
Findings
We find that the relationship between economic dependence and work satisfaction in an online labor platform environment is dual in nature. This depends on the type of mediator that is at play. We find that economic dependence and work satisfaction are negatively related when mediated by work autonomy, yet positively related when mediated by affective commitment. Moreover, the negative relationship between economic dependence and work satisfaction is attenuated when workers perceive that online labor platforms use algorithmic management in the form of online review systems to help them improve and perform more effectively.
Originality/value
This study sheds new light on the positive impact of platform workers’ economic dependence and platforms’ usage of online review systems on workers’ experience alongside their downsides that are (more) extensively reported on in the literature.
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Belen Fraile-Rojas, Carmen De-Pablos-Heredero and Mariano Mendez-Suarez
This article explores the use of natural language processing (NLP) techniques and machine learning (ML) models to discover underlying concepts of gender inequality applied to…
Abstract
Purpose
This article explores the use of natural language processing (NLP) techniques and machine learning (ML) models to discover underlying concepts of gender inequality applied to artificial intelligence (AI) technologies in female social media conversations. The first purpose is to characterize female users who use this platform to share content around this area. The second is to identify the most prominent themes among female users’ digital production of gender inequality concepts, applied to AI technologies.
Design/methodology/approach
Social opinion mining has been applied to historical Twitter data. Data were gathered using a combination of analytical methods such as word clouds, sentiment analyses and clustering. It examines 172,041 tweets worldwide over a limited period of 359 days.
Findings
Empirical data gathered from interactions of female users in digital dialogues highlight that the most prominent topics of interest are the future of AI technologies and the active role of women to guarantee gender balanced systems. Algorithmic bias impacts female user behaviours in response to injustice and inequality in algorithmic outcomes. They share topics of interest and lead constructive conversations with profiles affiliated with gender or race empowerment associations. Women challenged by stereotypes and prejudices are likely to fund entrepreneurial solutions to create opportunities for change.
Research limitations/implications
This study does have its limitations, however. First, different keywords are likely to result in a different pool of related research. Moreover, due to the nature of our sample, the largest proportion of posts are from native English speakers, predominantly (88%) from the US, UK, Australia and Canada. This demographic concentration reflects specific social structures and practices that influence gender equity priorities within the sample. These cultural contexts, which often emphasize inclusivity and equity, play a significant role in shaping the discourse around gender issues. These cultural norms, preferences and practices are critical in understanding the individual behaviours, perspectives and priorities expressed in the posts; in other words, it is vital to consider cultural context and economic determinants in an analysis of gender equity discussions. The US, UK, Australia and Canada share a cultural and legal heritage, a common language, values, democracy and the rule of law. Bennett (2007) emphasizes the potential for enhanced cooperation in areas like technology, trade and security, suggesting that the anglosphere’s cultural and institutional commonalities create a natural foundation for a cohesive, influential global network. These shared characteristics further influence the common approaches and perspectives on gender equity in public discourse. Yet findings from Western nations should not be assumed to apply easily to the contexts of other countries.
Practical implications
From a practical perspective, the results help us understand the role of female influencers and scrutinize public conversations. From a theoretical one, this research upholds the argument that feminist critical thought is indispensable in the development of balanced AI systems.
Social implications
The results also help us understand the role of female influencers: ordinary individuals often challenged by gender and race discrimination. They request an intersectional, collaborative and pluralistic understanding of gender and race in AI. They act alone and endure the consequences of stigmatized products and services. AI curators should strongly consider advocating for responsible, impartial technologies, recognizing the indispensable role of women. This must consider all stakeholders, including representatives from industry, small and medium-sized enterprises (SMEs), civil society and academia.
Originality/value
This study aims to fill critical research gaps by addressing the lack of a socio-technical perspective on AI-based decision-making systems, the shortage of empirical studies in the field and the need for a critical analysis using feminist theories. The study offers valuable insights that can guide managerial decision-making for AI researchers and practitioners, providing a comprehensive understanding of the topic through a critical lens.
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This paper aims to contribute to the ongoing methodological discussions surrounding the adoption of ethnographic approaches in accounting by undertaking a comparative analysis of…
Abstract
Purpose
This paper aims to contribute to the ongoing methodological discussions surrounding the adoption of ethnographic approaches in accounting by undertaking a comparative analysis of ethnography in anthropology and ethnography in qualitative accounting research. By doing so, it abductively speculates on the factors influencing the distinct characteristics of ethnography in accounting and explores their implications.
Design/methodology/approach
This paper uses a comparative approach, organizing the comparison using Van Maanen’s (2011a, 2011b) framework of field-, head- and text-work phases in ethnography. Furthermore, it draws on the author’s experience as a qualitative researcher who has conducted ethnographic research for more than a decade across the disciplines of anthropology and accounting, as well as for non-academic organizations, to provide illustrative examples for the comparison.
Findings
This paper finds that ethnography in accounting, when compared to its counterpart in anthropology, demonstrates a stronger inclination towards scientific aspirations. This is evidenced by its prevalence of realist tales, a high emphasis on “methodological rigour”, a focus on high-level theorization and other similar characteristics. Furthermore, the scientific aspiration and hegemony of the positivist paradigm in accounting research, when leading to a change of the evaluation criteria of non-positivist research, generate an impoverishment of interpretive and ethnographic research in accounting.
Originality/value
This paper provides critical insights from a comparative perspective, highlighting the marginalized position of ethnography in accounting research. By understanding the mechanisms of marginalization, the paper commits to reflexivity and advocates for meaningful changes within the field.
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Paul Gretton-Watson, Sandra G. Leggat and Jodi Oakman
This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and…
Abstract
Purpose
This study investigates the drivers and mitigators of workplace bullying in surgical environments in Australia and Aotearoa New Zealand, utilizing social identity theory (SIT) and contemporary models of psychological safety. It introduces the concept of personality traits as a bridging factor between drivers and mitigators.
Design/methodology/approach
Qualitative interviews were conducted with 31 surgeons. Thematic analysis, supported by NVivo, was used to map findings to the SIT framework and incorporate psychological safety and personality theory.
Findings
Key drivers of workplace bullying include entrenched hierarchical power structures, gender dynamics and early socialization in competitive environments. The “bad apple” phenomenon, where personality traits such as narcissism and low emotional intelligence exacerbate bullying, contrasts with individuals demonstrating empathy and interpersonal awareness, who mitigate such behaviors. Effective leadership, generational shifts and team stability through procedural inclusion are key mitigators that promote psychological safety and collaboration.
Research limitations/implications
Sample diversity, self-reporting bias and temporal context may impact the generalizability of findings across broader health and surgical settings in contemporary practice.
Practical implications
Addressing entrenched power imbalances and fostering inclusive leadership and practices are critical to mitigating bullying. Promoting psychological safety and leveraging generational change can reshape surgical culture, leading to healthier teams and improved patient outcomes.
Originality/value
This study bridges SIT with theories of personality and psychological safety, offering new perspectives on how individual traits and systemic dynamics shape bullying behaviors and culture in surgical teams, highlighting the need for targeted interventions.
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Holly Lister, Anna Marie Toto, Stephanie Marcello, Thomas O’Kane and Katie Hilton
Integrated care (IC) improves patient outcomes, patient and provider experiences and healthcare costs. Still, education and interprofessional experiential training in IC is…
Abstract
Purpose
Integrated care (IC) improves patient outcomes, patient and provider experiences and healthcare costs. Still, education and interprofessional experiential training in IC is limited. There is a lack of studies examining current practices, perceptions and barriers to implementing IC training. Specifically, no studies to date assess training and practice across multiple health professions and roles (student/faculty/clinicians) within an academic medical institution or university, a gap this study sought to address.
Design/methodology/approach
This cross-sectional study examined current clinical and training practices, attitudes about IC and barriers to IC practice, learning and training through a survey distributed to faculty, clinicians and students (n = 220) in nine departments of health professions within a large academic health system.
Findings
The majority of respondents reported that activities promoting IC occur often, including consultation with other professions in patient care settings, incorporation of IC concepts into teachings and interprofessional learning opportunities. Respondents endorsed willingness to practice IC, high perceived benefits of IC on patient outcomes and cultural benefits of IC. The most strongly endorsed barriers were related to resources and organizational culture. Knowledge barriers were not strongly endorsed.
Originality/value
In the most comprehensive study of attitudes toward IC to date, clinicians, students and faculty alike endorsed favorable attitudes about IC, supporting the acceptability of incorporating IC education and training into curricula. IC is seen as enhancing experiences, competence and professional marketability of providers-in-training, indicating it is a desired focus of future practice for many healthcare providers.