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This paper investigates the influence of e-service quality (process and user experience) and price fairness on customer satisfaction, which, as a consequence, affects brand love toward Food Delivery App (FDA) services. More importantly, it examines the moderating roles of generation (Gen Y vs Gen Z) and usage frequency (low vs high) in affecting user behaviors.

Data were collected from 354 food delivery app users (Gen Y and Z) in Bangladesh through structured questionnaire and analyzed with PLS-SEM.

The findings show that, apart from reliability, all the dimensions of service quality influence app users’ satisfaction, which, in turn, enhances their brand love. Furthermore, the outcome reveals that the impact of customer satisfaction on brand love is stronger among Gen Y compared to Gen Z. Finally, the outcomes suggest that as users use the FDA services more frequently, the relationship between customer satisfaction and brand love weakens.

The study outcomes facilitate the FDA service providers and restaurant operators to focus on the quality and price of services to ensure the satisfaction and brand love of Gen Y and Gen Z. Separate policies must be taken for Gen Y and Gen Z to manage their brand love towards FDA services.

Grounded on the S-O-R paradigm and the Generational Cohort theory, this study expands the knowledge horizon of FDA services by focusing the behavior of Gen Y and Gen Z. More specifically, investigating how the impact of user satisfaction on brand love towards FDA services changes across generations and usage frequency are the novel contributions of this study.

This study aims to analyse the research themes in Islamic finance, assess the extent to which Sustainable Development Goals (SDGs) can be achieved through implementing Islamic financial principles and explore the potential for reshaping human behaviour under an Islamic framework. The research aims to establish a paradigm that evaluates the role of Islamic finance in fostering social justice, environmental sustainability and ethical governance as a sustainable alternative to the capitalist system.

This research employs a comprehensive literature review and thematic analysis to assess the alignment of Islamic finance with SDGs. Secondary data from peer-reviewed academic articles (2016–2024) were collected and analysed using an inductive thematic approach. Key themes include Islamic finance, maqasid ash-shariah and the role of Islamic finance in sustainable development. A conceptual framework is proposed to depict how Islamic financial practices can contribute to the SDGs.

The study identifies that Islamic finance, rooted in Shariah principles, offers a robust foundation for fostering social justice, ethical governance and environmental sustainability. By integrating zakat, donations, private investments and socially responsible investments, the Islamic financial model aligns with SDGs, addressing poverty (SDG 1), reducing inequality (SDG 10) and promoting sustainable economic growth (SDG 8). The findings underscore the potential of Islamic finance to address capitalism’s shortcomings, such as income inequality and unsustainable practices, while advocating for a paradigm shift in human behaviour through adherence to Islamic values.

Policymakers and financial institutions can leverage the insights from this research to design and implement Islamic financial models that promote equitable resource allocation, sustainable development and ethical practices. The framework offers a practical guide for integrating Islamic finance into conventional financial systems to achieve SDGs.

The study contributes to the existing literature by presenting a novel conceptual framework that integrates Islamic finance with sustainable development goals. It offers a unique perspective on transitioning from capitalism to an Islamic financial model, emphasizing behavioural and ideological changes to achieve equitable and sustainable economic outcomes.

Cash waqf is a powerful financial instrument that deals with the issue of liquidity constraints in waqf institutions. While there are several models of cash waqf operating in different countries, there is increasing demand for innovative cash waqf models, especially within the financial technology context. This paper aims to propose a practical alternative model of funding for waqf institutions using the concepts of crowdfunding and cash waqf.

This study evaluated the literature relevant to cash waqf models that have been implemented in different countries and proposed a new viable alternative model.

Results offer an alternative financing model, named crowdfunding cash waqf model, for waqf institutions to overcome monetary constraints and enable development projects to be completed.

The current study has important implications for both officials and relevant stakeholders. It is sought to bring better consistency between cash waqf donors, solving the liquidity problem faced by waqf institutions, enhancing the transparency of waqf institutions and their use of waqf funds, wealth circulation and financing businesses without interest-based loans (riba). By incorporating a crowdfunding and investment mechanism in the model, this method of collecting funds will assist governments in reducing their expenditure on waqf institutions and other social development programmes.

The proposed model differs from current methods of generating cash waqf, including those are also internet-based. The proposed model is devised to help waqf institutions achieve financial sustainability by including an investment mechanism in the model to sustain the development of waqf projects.