Search results
1 – 10 of 55The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause…
Abstract
Purpose
The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause huge damage. Online booking platforms provide more freedom, privacy and contact with experienced travelers than physical hotel booking. The study identifies the factors shaping travelers' online hotel booking intention (OHBI).
Design/methodology/approach
We utilized structural equation modeling (SEM) to expand the horizons of the technology acceptance model (TAM) and stimulus-organism-response (SOR) framework in the hospitality sector. The results are based on the data collected from 705 travelers who made online hotel reservations.
Findings
The findings demonstrate that online reviews, hotel website quality and hotel website convenience quotient favorably shape prospective tourists' perceived trust, magnifying their inclination to book a hotel online. Website convenience quotient and trust partially mediate the association between the constructs. In addition, the linkage between perceived trust and OHBI is strengthened by promotional offers but weakened by perceived risk.
Research limitations/implications
Our findings provide several important implications for hotel managers, prospective travelers, hotel owners, website developers, policymakers, hotel employees, the local community and competitors to expedite the growth of the Indian hotel industry.
Originality/value
The literature reveals that website convenience quotient, perceived trust and promotional offers have not received enough attention in the hospitality industry and warrant attention. Our study strives to broaden the scope of the TAM and SOR models to better understand these constructs in the backdrop of the Indian hospitality sector. The study also examines how promotional offers and perceived risk influence the linkages between the underlying constructs.
Details
Keywords
Shelleka Gupta and Bonia Sharma
This study aims to analyse the trend of publication in the field of psychological ownership (PO) in marketing by looking at the previous research papers. The research pinpoints…
Abstract
Purpose
This study aims to analyse the trend of publication in the field of psychological ownership (PO) in marketing by looking at the previous research papers. The research pinpoints the key concepts, methodology, analytical approach and the structure of PO that could open up future research path in this area of research.
Design/methodology/approach
This paper provides a bibliometric analysis of PO in marketing by using performance analysis and science mapping with data extracted from Scopus database using VOSviewer software.
Findings
Results show the trend of publications in the field of PO and found out the main themes related to the PO and also provide future research avenues for further exploration by scholars.
Research limitations/implications
The study could help researchers, firms and marketers to predict functioning of customer’s mind and their decision-making, thus enabling organizations to create a strong targeted marketing strategy to attract and engage customers.
Originality/value
The present study provides a bird’s view of psychological ownership in marketing context by applying bibliometric analysis tool. Also, the rigorous literature investigation links and integrates isolated diverse knowledge of PO that aids in developing meaningful new insights for firms and marketers.
Details
Keywords
The Open API (application programming interface) architecture will play an important role in promoting future FinTech service applications; however, it involves user data, and the…
Abstract
Purpose
The Open API (application programming interface) architecture will play an important role in promoting future FinTech service applications; however, it involves user data, and the current specialization and progression are less visible. Therefore, an evaluation framework for Open API development in the FinTech service ecosystem is constructed in this study.
Design/methodology/approach
This study preliminarily selects the four most important key objects and factors of this ecosystem and conducts expert interviews to revise the evaluation framework. Then, this study uses the fuzzy analytic hierarchy process (FAHP) to evaluate the objects and their factor weights and finally uses the FAHP analysis results to further apply the evaluation based on distance from average solution (EDAS) approach to explore the strategy optimization scenarios.
Findings
According to the analysis results, the co-creation object and productivity object are the two most significant objects, with weights of 0.275 and 0.272, respectively. The analysis shows that FinTech-related companies expect to increase productivity through co-creation. Finally, the results also indicate that mobile payment is the best Open API application scenario in the FinTech service ecosystem, followed by online banking. These results illustrate strategic and management implications.
Originality/value
This study screens key evaluation criteria with a literature review and expert questionnaire interviews to process quantitative research. It can determine the weights of objectives and criteria to clarify the strength of influence between the objectives and criteria. Next, this study measures the probable performance of Open API applied in various FinTech service ecosystem scenarios.
Details
Keywords
Zhenya Tang and Le Wu
One of the simplest ways to improve the profitability of a business is by saving energy. Responding to recent calls to investigate the mechanism leading to individuals’…
Abstract
Purpose
One of the simplest ways to improve the profitability of a business is by saving energy. Responding to recent calls to investigate the mechanism leading to individuals’ energy-saving behaviors in the workplace, this study aims to investigate combining person-environment (PE) fit theory with normative factors to understand employees’ decisions to engage in energy-saving activities.
Design/methodology/approach
The results of an online survey reveal that person-organization fit, person-job fit and moral norm significantly affect employees’ energy-saving intention.
Findings
Furthermore, the findings show that moral norm is the strongest predictor of employees’ willingness to save energy. The results also demonstrate the interrelated relationships between PE fit and normative factors.
Originality/value
The results contribute overall to a greater understanding of energy-saving practices in the organizational context. Apart from the theoretical contributions, the findings of the current investigation offer valuable practical insights for organizations and policymakers to promote energy conservation practices.
Details
Keywords
Tyler N. A. Fezzey and R. Gabrielle Swab
Competitiveness is an important personality trait that has been studied in various disciplines and has been shown to predict critical work outcomes at the individual level…
Abstract
Competitiveness is an important personality trait that has been studied in various disciplines and has been shown to predict critical work outcomes at the individual level. Despite this, the role of competitiveness in groups and teams has received scant attention amongst organizational researchers. Aiming to promote future research on the role of competitiveness as both an adaptive and maladaptive trait – particularly in the context of work – the authors review competitiveness and its effects on individual and team stress and Well-Being, giving special attention to the processes of cohesion and conflict and situational moderators. The authors illustrate a dynamic multilevel model of individual and team difference factors, competitive processes, and individual and team outcomes to highlight competitiveness as a consequential occupational stressor. Furthermore, the authors discuss the feedback loops that inform the different factors, highlight important avenues for future research, and offer practical solutions for managers to reduce unhealthy competition.
Details
Keywords
Ser Zian Tan, Fandy Tjiptono, Lin Yang, Argho Bandyopadhyay and Park Thaichon
Drawing upon extended-self theory, this research aims to understand how different access modes of consumption and product type influence consumers' perceptions of self-product…
Abstract
Purpose
Drawing upon extended-self theory, this research aims to understand how different access modes of consumption and product type influence consumers' perceptions of self-product connection and sense of individual and collective ownership.
Design/methodology/approach
Two experiments assessed the impact of access modes (temporary vs permanent) and product types (tangible vs intangible) on individual and collective psychological ownership (IPO and CPO) as well as the mediating role of self-product connection in these relationships.
Findings
Temporary access reduces IPO compared to permanent access. Moreover, self-product connection mediates the relationship between access modes and both IPO and CPO. Product type significantly moderates the degree of psychological ownership, with intangible products having a notable influence on the impacts of access modes on IPO and CPO.
Practical implications
Understanding the nuances of access-based consumption and its effects on psychological ownership can inform marketers and businesses in designing more effective strategies for product offerings and access modes. Highlighting self-product connection can aid in cultivating stronger consumer relationships and loyalty in access-based consumption contexts.
Originality/value
This study contributes to the existing literature on consumer access-based consumption by shedding light on the changing dynamics of material possessions and the psychological mechanisms underlying ownership perceptions in access-based models.
Details
Keywords
Chuanyan Qin, Pengcheng Wang and Shanshi Liu
Outsourcing has become a crucial avenue for companies to acquire external knowledge. To better understand how dual organizational supports influence the knowledge sharing behavior…
Abstract
Purpose
Outsourcing has become a crucial avenue for companies to acquire external knowledge. To better understand how dual organizational supports influence the knowledge sharing behavior of outsourced employees within triangular employment relationships, grounded in social exchange theory, this study explores the effect and mechanism of differentiation in perceived organizational support (DPOS) on knowledge sharing of outsourced employees.
Design/methodology/approach
A two-wave survey was conducted to test the hypotheses, and data were collected from 271 outsourced employees and their leaders (from client organizations) in 52 interorganizational teams.
Findings
Results show that DPOS positively affect the knowledge sharing of outsourced employees and has a stronger predictive value than that of client organizational support. Outsourced employees’ psychological ownership to the interorganizational team mediates this relationship. Task interdependence plays a positive cross-hierarchy moderating role in the relationship between DPOS and psychological ownership to the interorganizational team.
Practical implications
This research provides practical advice for support strategies of client and supplier organizations.
Originality/value
Results provide further understanding for outsourced employees’ psychological and behavioral mode in triangular employment contexts.
Details
Keywords
You-Hung Lin, Hsin Hsin Chang and Chun Po Chiu
This study aims to develop a conceptual model for GET products that participate in brands’ online communities, based on social cognitive theory (SCT), with environmental factors…
Abstract
Purpose
This study aims to develop a conceptual model for GET products that participate in brands’ online communities, based on social cognitive theory (SCT), with environmental factors, personal factors and behavioral factors being used to explore whether users of GET products participate in brand online communities as well as to determine whether participation in a community forum causes users to stick with GET products. In addition, expectancy confirmation is also considered in the research model.
Design/methodology/approach
This research examines whether environmental and personal factors have a positive effect on the behavioral factors of Gogoro users, and then further effects on green energy technology (GET) product stickiness for users in online communities. A website was used to distribute links to two Facebook club sites: Gogoro Series 2 Fan Club and the Gogoro Fan Club. The respondents’ qualification criteria were restricted to people who had used Gogoro products and participated in a Gogoro online community. A total of 581 valid responses were collected for structural equation modeling (SEM) analysis, and expectancy confirmation was found to be moderate from a hierarchical regression.
Findings
The results of SEM show that virtual interactivity has a positive effect on product-related content, and social norms were found to have significant effects on creating product-related content. Brand community identification, perceived relative advantage and brand knowledge self-efficacy are found to be related to both creating and contributing product-related content. Also, creating product-related content and contributing user participation behaviors influence ET product stickiness.
Practical implications
Online community managers can boost user participation by increasing interaction, and community identification by enhancing users’ perceptions of benefiting from participating in their communities. Companies can also encourage users to create product-related content to increase users’ stickiness to GET products. Further, GET companies can try to enhance users’ intrinsic connection with other community users to increase their brand community identification if they want to increase users’ willingness to participate.
Originality/value
This study adopted SCT to measure the GET product stickiness formation process in an attempt to determine what factors boost user participation based on triadic reciprocality. Also, expectancy confirmation plays an important role in the relationship between community users’ participation behaviors and GET product stickiness. The results indicated that it was appropriate to add virtual interactivity to environmental factors and perceived relative advantage to personal factors to measure users’ participation in an online social community. Actual product users’ online community participation behavior could be a very influential indicator of actual product stickiness formation.
Details
Keywords
Mohammad Malmir, Farhad Hosseinzadeh Lotfi, Reza Kazemi Matin and Mahnaz Ahadzadeh Namin
The purpose of this paper is to evaluate the efficiency of a series network system with undesirable and unreturnable simultaneously.
Abstract
Purpose
The purpose of this paper is to evaluate the efficiency of a series network system with undesirable and unreturnable simultaneously.
Design/methodology/approach
The research was conducted by applying data envelopment analysis (DEA) approach to measure the efficiency score of a system and substages with an undesirable output of the second and third stages separately. For each case, new production technology was introduced, and based on them, novel DEA models were proposed.
Findings
One of the most important issues in the development of a country is the banking industry. In this study, 51 branches of commercial banks as a three-stage system with undesirable and unreturnable outputs in the second stage are considered. Then, the efficiency of each branch and substages is measured by using proposed models.
Originality/value
The efficiency of a three-stage network in the presence of undesirable and unreturnable outputs was assessed. In this model, Kousmanen’s technology was used.
Details
Keywords
Haonan Guo, Chunxia Wang and Hui Liu
This study aims to investigate a chromium-free sealing treatment process to replace the chromate sealing process in response to the environmental hazards caused by chromate in the…
Abstract
Purpose
This study aims to investigate a chromium-free sealing treatment process to replace the chromate sealing process in response to the environmental hazards caused by chromate in the Phosphate chemical conversion (PCC) coating post-treatment sealing process.
Design/methodology/approach
In this paper, chromium-free sealing technology was used to post-treat PCC coatings. Scanning electron microscopy was used to investigate the structure of the surface of the PCC coatings after the sealing treatment, and the corrosion resistance, hydrophobicity and bonding were tested using an electrochemical workstation, a copper sulfate spot-drop test, a lacquer bonding test, a contact angle meter and a neutral salt spray test.
Findings
Chromium-free closure makes the grain distribution on the surface of the PCC coating more uniform and dense, and forms an organic film on the surface of the coating, which significantly improves the corrosion resistance and hydrophobicity of the PCC coating, does not affect the coating film bonding force and has similar performance with potassium dichromate solution.
Originality/value
The results show that the corrosion resistance of PCC coatings after chromium-free sealing treatment is improved, and chromium-free sealing has the potential to replace chromium sealing.
Details