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Article
Publication date: 6 September 2024

Peu Saha and Abhijeet Biswas

The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause…

Abstract

Purpose

The world today is heavily controlled by the content available on the internet, where a one-star rating gain may work wonders for a company and a one-star rating decline can cause huge damage. Online booking platforms provide more freedom, privacy and contact with experienced travelers than physical hotel booking. The study identifies the factors shaping travelers' online hotel booking intention (OHBI).

Design/methodology/approach

We utilized structural equation modeling (SEM) to expand the horizons of the technology acceptance model (TAM) and stimulus-organism-response (SOR) framework in the hospitality sector. The results are based on the data collected from 705 travelers who made online hotel reservations.

Findings

The findings demonstrate that online reviews, hotel website quality and hotel website convenience quotient favorably shape prospective tourists' perceived trust, magnifying their inclination to book a hotel online. Website convenience quotient and trust partially mediate the association between the constructs. In addition, the linkage between perceived trust and OHBI is strengthened by promotional offers but weakened by perceived risk.

Research limitations/implications

Our findings provide several important implications for hotel managers, prospective travelers, hotel owners, website developers, policymakers, hotel employees, the local community and competitors to expedite the growth of the Indian hotel industry.

Originality/value

The literature reveals that website convenience quotient, perceived trust and promotional offers have not received enough attention in the hospitality industry and warrant attention. Our study strives to broaden the scope of the TAM and SOR models to better understand these constructs in the backdrop of the Indian hospitality sector. The study also examines how promotional offers and perceived risk influence the linkages between the underlying constructs.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 8 August 2024

Shelleka Gupta and Bonia Sharma

This study aims to analyse the trend of publication in the field of psychological ownership (PO) in marketing by looking at the previous research papers. The research pinpoints…

Abstract

Purpose

This study aims to analyse the trend of publication in the field of psychological ownership (PO) in marketing by looking at the previous research papers. The research pinpoints the key concepts, methodology, analytical approach and the structure of PO that could open up future research path in this area of research.

Design/methodology/approach

This paper provides a bibliometric analysis of PO in marketing by using performance analysis and science mapping with data extracted from Scopus database using VOSviewer software.

Findings

Results show the trend of publications in the field of PO and found out the main themes related to the PO and also provide future research avenues for further exploration by scholars.

Research limitations/implications

The study could help researchers, firms and marketers to predict functioning of customer’s mind and their decision-making, thus enabling organizations to create a strong targeted marketing strategy to attract and engage customers.

Originality/value

The present study provides a bird’s view of psychological ownership in marketing context by applying bibliometric analysis tool. Also, the rigorous literature investigation links and integrates isolated diverse knowledge of PO that aids in developing meaningful new insights for firms and marketers.

Details

Management Research Review, vol. 47 no. 11
Type: Research Article
ISSN: 2040-8269

Keywords

Article
Publication date: 10 June 2024

Jen Sheng Wang

The Open API (application programming interface) architecture will play an important role in promoting future FinTech service applications; however, it involves user data, and the…

Abstract

Purpose

The Open API (application programming interface) architecture will play an important role in promoting future FinTech service applications; however, it involves user data, and the current specialization and progression are less visible. Therefore, an evaluation framework for Open API development in the FinTech service ecosystem is constructed in this study.

Design/methodology/approach

This study preliminarily selects the four most important key objects and factors of this ecosystem and conducts expert interviews to revise the evaluation framework. Then, this study uses the fuzzy analytic hierarchy process (FAHP) to evaluate the objects and their factor weights and finally uses the FAHP analysis results to further apply the evaluation based on distance from average solution (EDAS) approach to explore the strategy optimization scenarios.

Findings

According to the analysis results, the co-creation object and productivity object are the two most significant objects, with weights of 0.275 and 0.272, respectively. The analysis shows that FinTech-related companies expect to increase productivity through co-creation. Finally, the results also indicate that mobile payment is the best Open API application scenario in the FinTech service ecosystem, followed by online banking. These results illustrate strategic and management implications.

Originality/value

This study screens key evaluation criteria with a literature review and expert questionnaire interviews to process quantitative research. It can determine the weights of objectives and criteria to clarify the strength of influence between the objectives and criteria. Next, this study measures the probable performance of Open API applied in various FinTech service ecosystem scenarios.

Article
Publication date: 31 May 2024

Zhenya Tang and Le Wu

One of the simplest ways to improve the profitability of a business is by saving energy. Responding to recent calls to investigate the mechanism leading to individuals’…

Abstract

Purpose

One of the simplest ways to improve the profitability of a business is by saving energy. Responding to recent calls to investigate the mechanism leading to individuals’ energy-saving behaviors in the workplace, this study aims to investigate combining person-environment (PE) fit theory with normative factors to understand employees’ decisions to engage in energy-saving activities.

Design/methodology/approach

The results of an online survey reveal that person-organization fit, person-job fit and moral norm significantly affect employees’ energy-saving intention.

Findings

Furthermore, the findings show that moral norm is the strongest predictor of employees’ willingness to save energy. The results also demonstrate the interrelated relationships between PE fit and normative factors.

Originality/value

The results contribute overall to a greater understanding of energy-saving practices in the organizational context. Apart from the theoretical contributions, the findings of the current investigation offer valuable practical insights for organizations and policymakers to promote energy conservation practices.

Details

International Journal of Energy Sector Management, vol. 18 no. 6
Type: Research Article
ISSN: 1750-6220

Keywords

Book part
Publication date: 6 September 2024

Tyler N. A. Fezzey and R. Gabrielle Swab

Competitiveness is an important personality trait that has been studied in various disciplines and has been shown to predict critical work outcomes at the individual level…

Abstract

Competitiveness is an important personality trait that has been studied in various disciplines and has been shown to predict critical work outcomes at the individual level. Despite this, the role of competitiveness in groups and teams has received scant attention amongst organizational researchers. Aiming to promote future research on the role of competitiveness as both an adaptive and maladaptive trait – particularly in the context of work – the authors review competitiveness and its effects on individual and team stress and Well-Being, giving special attention to the processes of cohesion and conflict and situational moderators. The authors illustrate a dynamic multilevel model of individual and team difference factors, competitive processes, and individual and team outcomes to highlight competitiveness as a consequential occupational stressor. Furthermore, the authors discuss the feedback loops that inform the different factors, highlight important avenues for future research, and offer practical solutions for managers to reduce unhealthy competition.

Details

Stress and Well-Being in Teams
Type: Book
ISBN: 978-1-83797-731-4

Keywords

Article
Publication date: 17 September 2024

Ser Zian Tan, Fandy Tjiptono, Lin Yang, Argho Bandyopadhyay and Park Thaichon

Drawing upon extended-self theory, this research aims to understand how different access modes of consumption and product type influence consumers' perceptions of self-product…

Abstract

Purpose

Drawing upon extended-self theory, this research aims to understand how different access modes of consumption and product type influence consumers' perceptions of self-product connection and sense of individual and collective ownership.

Design/methodology/approach

Two experiments assessed the impact of access modes (temporary vs permanent) and product types (tangible vs intangible) on individual and collective psychological ownership (IPO and CPO) as well as the mediating role of self-product connection in these relationships.

Findings

Temporary access reduces IPO compared to permanent access. Moreover, self-product connection mediates the relationship between access modes and both IPO and CPO. Product type significantly moderates the degree of psychological ownership, with intangible products having a notable influence on the impacts of access modes on IPO and CPO.

Practical implications

Understanding the nuances of access-based consumption and its effects on psychological ownership can inform marketers and businesses in designing more effective strategies for product offerings and access modes. Highlighting self-product connection can aid in cultivating stronger consumer relationships and loyalty in access-based consumption contexts.

Originality/value

This study contributes to the existing literature on consumer access-based consumption by shedding light on the changing dynamics of material possessions and the psychological mechanisms underlying ownership perceptions in access-based models.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 1 October 2024

Chuanyan Qin, Pengcheng Wang and Shanshi Liu

Outsourcing has become a crucial avenue for companies to acquire external knowledge. To better understand how dual organizational supports influence the knowledge sharing behavior…

Abstract

Purpose

Outsourcing has become a crucial avenue for companies to acquire external knowledge. To better understand how dual organizational supports influence the knowledge sharing behavior of outsourced employees within triangular employment relationships, grounded in social exchange theory, this study explores the effect and mechanism of differentiation in perceived organizational support (DPOS) on knowledge sharing of outsourced employees.

Design/methodology/approach

A two-wave survey was conducted to test the hypotheses, and data were collected from 271 outsourced employees and their leaders (from client organizations) in 52 interorganizational teams.

Findings

Results show that DPOS positively affect the knowledge sharing of outsourced employees and has a stronger predictive value than that of client organizational support. Outsourced employees’ psychological ownership to the interorganizational team mediates this relationship. Task interdependence plays a positive cross-hierarchy moderating role in the relationship between DPOS and psychological ownership to the interorganizational team.

Practical implications

This research provides practical advice for support strategies of client and supplier organizations.

Originality/value

Results provide further understanding for outsourced employees’ psychological and behavioral mode in triangular employment contexts.

Details

Employee Relations: The International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 31 October 2024

You-Hung Lin, Hsin Hsin Chang and Chun Po Chiu

This study aims to develop a conceptual model for GET products that participate in brands’ online communities, based on social cognitive theory (SCT), with environmental factors…

Abstract

Purpose

This study aims to develop a conceptual model for GET products that participate in brands’ online communities, based on social cognitive theory (SCT), with environmental factors, personal factors and behavioral factors being used to explore whether users of GET products participate in brand online communities as well as to determine whether participation in a community forum causes users to stick with GET products. In addition, expectancy confirmation is also considered in the research model.

Design/methodology/approach

This research examines whether environmental and personal factors have a positive effect on the behavioral factors of Gogoro users, and then further effects on green energy technology (GET) product stickiness for users in online communities. A website was used to distribute links to two Facebook club sites: Gogoro Series 2 Fan Club and the Gogoro Fan Club. The respondents’ qualification criteria were restricted to people who had used Gogoro products and participated in a Gogoro online community. A total of 581 valid responses were collected for structural equation modeling (SEM) analysis, and expectancy confirmation was found to be moderate from a hierarchical regression.

Findings

The results of SEM show that virtual interactivity has a positive effect on product-related content, and social norms were found to have significant effects on creating product-related content. Brand community identification, perceived relative advantage and brand knowledge self-efficacy are found to be related to both creating and contributing product-related content. Also, creating product-related content and contributing user participation behaviors influence ET product stickiness.

Practical implications

Online community managers can boost user participation by increasing interaction, and community identification by enhancing users’ perceptions of benefiting from participating in their communities. Companies can also encourage users to create product-related content to increase users’ stickiness to GET products. Further, GET companies can try to enhance users’ intrinsic connection with other community users to increase their brand community identification if they want to increase users’ willingness to participate.

Originality/value

This study adopted SCT to measure the GET product stickiness formation process in an attempt to determine what factors boost user participation based on triadic reciprocality. Also, expectancy confirmation plays an important role in the relationship between community users’ participation behaviors and GET product stickiness. The results indicated that it was appropriate to add virtual interactivity to environmental factors and perceived relative advantage to personal factors to measure users’ participation in an online social community. Actual product users’ online community participation behavior could be a very influential indicator of actual product stickiness formation.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 21 May 2024

Mohammad Malmir, Farhad Hosseinzadeh Lotfi, Reza Kazemi Matin and Mahnaz Ahadzadeh Namin

The purpose of this paper is to evaluate the efficiency of a series network system with undesirable and unreturnable simultaneously.

Abstract

Purpose

The purpose of this paper is to evaluate the efficiency of a series network system with undesirable and unreturnable simultaneously.

Design/methodology/approach

The research was conducted by applying data envelopment analysis (DEA) approach to measure the efficiency score of a system and substages with an undesirable output of the second and third stages separately. For each case, new production technology was introduced, and based on them, novel DEA models were proposed.

Findings

One of the most important issues in the development of a country is the banking industry. In this study, 51 branches of commercial banks as a three-stage system with undesirable and unreturnable outputs in the second stage are considered. Then, the efficiency of each branch and substages is measured by using proposed models.

Originality/value

The efficiency of a three-stage network in the presence of undesirable and unreturnable outputs was assessed. In this model, Kousmanen’s technology was used.

Details

Journal of Modelling in Management, vol. 19 no. 5
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 2 July 2024

Haonan Guo, Chunxia Wang and Hui Liu

This study aims to investigate a chromium-free sealing treatment process to replace the chromate sealing process in response to the environmental hazards caused by chromate in the…

46

Abstract

Purpose

This study aims to investigate a chromium-free sealing treatment process to replace the chromate sealing process in response to the environmental hazards caused by chromate in the Phosphate chemical conversion (PCC) coating post-treatment sealing process.

Design/methodology/approach

In this paper, chromium-free sealing technology was used to post-treat PCC coatings. Scanning electron microscopy was used to investigate the structure of the surface of the PCC coatings after the sealing treatment, and the corrosion resistance, hydrophobicity and bonding were tested using an electrochemical workstation, a copper sulfate spot-drop test, a lacquer bonding test, a contact angle meter and a neutral salt spray test.

Findings

Chromium-free closure makes the grain distribution on the surface of the PCC coating more uniform and dense, and forms an organic film on the surface of the coating, which significantly improves the corrosion resistance and hydrophobicity of the PCC coating, does not affect the coating film bonding force and has similar performance with potassium dichromate solution.

Originality/value

The results show that the corrosion resistance of PCC coatings after chromium-free sealing treatment is improved, and chromium-free sealing has the potential to replace chromium sealing.

Details

Anti-Corrosion Methods and Materials, vol. 71 no. 5
Type: Research Article
ISSN: 0003-5599

Keywords

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