Search results

Taking the subordinates’ perspective, this paper aims to explore the supervisor-subordinate relationships and how daily interactions, personal ties and connections with the supervisors contribute more significantly, positively or negatively, to the subordinates’ well-being.

This exploratory study is based on the thematic analysis of data collected from two rounds of in-depth semi-structured interviews with 21 participants in a Portuguese utility company.

The subordinates’ perceptions of the nature and quality of their relationships with supervisors were found to have considerable effects on well-being. Positive effects were identified when subordinates feel emotionally supported and believe that supervisors truly care about them and are genuinely willing to listen to their concerns, but the most significant effects on the subordinates’ well-being are produced when the perceived authenticity of the supervisor allows the relationship to evolve into a state of relational closeness, and the subordinates connect with the person-as-real, the human being behind the mask who is playing the supervisory role. These findings reflect features of the cultural setting where the study was conducted.

The study provides evidence to support the argument that a better understanding of supervisor-subordinate relationships and their effects on well-being requires an integrated approach that considers the valuable contributions of different literatures and theoretical frameworks and the multiple dimensions of that relationship, including personal and non-work dimensions. This approach is particularly relevant in cultural contexts where these dimensions might play a critical role in work relations.

Tomando la perspectiva de los subordinados, el artículo explora las relaciones supervisor-subordinado y cómo las interacciones diarias, los vínculos personales y las conexiones con los supervisores contribuyen de manera más significativa, positiva o negativamente, al bienestar de los subordinados.

Este estudio exploratorio se basa en el análisis temático de los datos recopilados en dos rondas de entrevistas semiestructuradas en profundidad con veintiún participantes en una empresa de servicios públicos portuguesa.

Se encontró que las percepciones de los subordinados sobre la naturaleza y calidad de sus relaciones con los supervisores tienen efectos considerables en el bienestar. Se identificaron efectos positivos cuando los subordinados se sienten apoyados emocionalmente por los supervisores y creen que realmente se preocupan con elles y están genuinamente dispuestos a escuchar sus preocupaciones. Los efectos más significativos en el bienestar de los subordinados se producen cuando la autenticidad percibida de los supervisores permite que la relación evolucione hacia un estado de cercanía relacional, y los subordinados se conectan con la persona real, el ser humano detrás de la máscara, que es el supervisor.

Este estudio proporciona evidencia que respalda la idea de que una mejor comprensión de las relaciones supervisor-subordinado y sus efectos en el bienestar requiere un enfoque integrado que tenga en cuenta las valiosas contribuciones de diferentes literaturas y marcos teóricos y las múltiples dimensiones de esa relación, incluidas las dimensiones personales y no laborales, para dar sentido a las relaciones supervisor-subordinado en contextos culturales donde podrían desempeñar un papel fundamental.

A partir da perspectiva dos subordinados, o artigo explora as relações supervisor-subordinado e como as interações diárias, os laços pessoais e as ligações com os supervisores contribuem de forma mais significativa, positiva ou negativamente, para o bem-estar dos subordinados.

Este estudo exploratório baseia-se na aplicação da análise temática aos dados recolhidos em duas rondas de entrevistas semiestruturadas e em profundidade a vinte e um participantes, em exercício de funções em empresa portuguesa de serviços públicos.

Os dados recolhidos permitem concluir que as percepções dos subordinados sobre a natureza e a qualidade das suas relações com os supervisores têm efeitos consideráveis no bem-estar. Foram identificados efeitos positivos quando os subordinados sentem que os supervisores os apoiam emocionalmente e realmente se preocupam com os subordinados e estão genuinamente dispostos a ouvir as suas preocupações. Os efeitos mais significativos no bem-estar são obtidos quando dos subordinados percepcionam a autenticidade do supervisor, permitindo que o relacionamento evolua para um estado de proximidade relacional, e os subordinados se conectam com a pessoa real, o ser humano por detrás da máscara: o supervisor.

O estudo fornece evidência que permite sustentar o argumento segundo o qual uma melhor compreensão das relações supervisor-subordinado e dos seus efeitos no bem-estar exige uma abordagem integrada que tenha em conta as contribuições valiosas de diferentes literaturas e quadros teóricos e as múltiplas dimensões da relação supervisor-subordinado, incluindo a dimensão pessoal e não profissional, particularmente relevantes em contextos culturais em que estas podem desempenhar um papel crítico.

This chapter aims to analyse how tourism has oscillated from a wicked problem and a geopolitical strategy tool in Brazilian federal tourism public tourism policies (PTP) over the past century (spanning from 1921 to 2022). Recently tourism has garnered significant relevance, emerging as an alternative avenue for development within the constraints and resource limitations faced by the National States. The empirical study collected secondary data from the government official press, encompassing records from the Senate, the House of Representatives, as well as the executive and judiciary branches. Considering this timeframe, a corpus comprising more than 31,000 documents TNAs (‘Tourism Normative Acts’) was meticulously gathered and systematically analysed. Our analytical framework integrates classical geopolitics, with a primary focus on State actors and the nation-building process, and the public policy approach, which is focussed on the degrees of wickedness. Our findings show that (a) the number of international tourists as well as the number of NAT have increased in a considerable way recently, but we cannot directly connect both; (b) three are the periods (1970–1980, 1990–2000, and 2002–2016) in which we can see a tourism geopolitical strategy has been more explicitly and effectively mobilized, and it is not necessarily reflected in the number of NAT, but in the actions generated in each period; and (c) the wicked degree of the tourism policies seem to be reduced according to the more explicit geopolitical strategy is. Despite, the importance tourism has reached, the support system underpinning this endeavour remains deficient, notably in terms of material and financial resources essential for its efficacious execution.

Across many high-stakes contexts, teams influence their members’ physical and psychological Well-Being. For example, teams can provide social support and backup behaviors to reduce demands on team members. On the contrary, teams engaged in conflict or other deleterious processes can serve as a source of stress for their members. Despite these potential impacts, existing research primarily focuses on the impact of teamwork on team-level, rather than individual-level outcomes. This chapter argues that teams play an important role in members’ Well-Being, synthesizing existing research on the topic and focusing on synthesizing research that suggests teams play an important and overlooked role in members’ Well-Being, and providing recommendations for future research in this domain.

Impulsive buyers are a dream segment for retailers and marketers. Stimulants in the retail environment and cognitive aspects evoke a sudden urge the acquisition of products spontaneously. This paper aims to examine key cognitive aspects of impulsive buying behaviour and purchase regret in an online context.

An online survey was conducted to collect the data of 317 online consumers with the help of a convenience sampling technique. The structural equation modelling technique was carried out to establish the validity and reliability of measures and examine the proposed relational paths.

The study results suggest that cognitive aspects recede impulsive buying, resulting in purchase regret. The empirical findings on the impulsive buying behaviour and purchase regret to yield several important implications, including developing marketing strategies and policies to evoke the intentions for impulsive buying behaviour, consumer innovation and balancing the feelings of regret.

The study also provides some significant contributions to the literature on online impulse buying and its related paradigms.

This study mainly attempted to determine the precursors of online impulse buying and purchase regret from the perspective of hedonic and experiential consumption motivation and consumer innovation. Getting reflections from cognitive dissonance theory and the post purchase evaluation, a theoretical model was developed and empirically tested for impulsive online buyers.

In line with global initiatives, the state of Kerala in southern India is actively working towards formalizing its informal solid waste management (SWM) sector. Despite this, there is a dearth of studies on formalization processes, particularly focusing on the conditions of workers within this sector. This study addresses the gap by examining the challenges faced by women workers operating within the formalized framework of Kerala’s SWM sector. It aimed to investigate challenges faced by grassroots women workers in Kerala’s SWM sector during its transition from informal to formal, identifying gaps in the process through their experiences. Using a qualitative methodology, the research gathered data from 10 women workers in the SWM sector in Kozhikode, Kerala, who were part of the Haritha Karma Sena (green task force). Thematic analysis of in-depth interviews revealed two major challenges faced by these women. Firstly, there was a negative societal perception towards them, and secondly, there was a lack of appropriate state response to their needs and requirements. These challenges were attributed to gaps and pitfalls in the formalization process, leading to a lowered socio-economic status for the women, increased vulnerability to health hazards, and societal stigma. The findings underscore the need for significant improvements in the formalization process of Kerala’s waste management sector. The study advocates for targeted policy interventions to enhance the working conditions of SWM workers, emphasizing the importance of expediting and streamlining the formalization process. This, in turn, would contribute to the overall effectiveness of the SWM system in the state.

Meat is a crucial source of protein and other nutrients for human health. However, excessive consumption of meat products is not advisable due to their elevated sodium and animal fat levels. Hence, there is a strong recommendation for reducing sodium and fat content in meat products. This study aims to delve into the current sodium, total and saturated fat content of meat products in the Brazilian market.

A total of 1,600 products underwent analysis.

The highest sodium concentrations were identified in jerked beef (5.48 g/100 g), charqui (5.21 g/100 g) and salted pork meat (2.58 g/100 g). In contrast, the highest total and saturated fat levels were observed in bacon (35.33 and 12.50 g/100 g), salami (26.00 and 9.25 g/100 g) and pork coppa (22.00 and 9.75 g/100 g). Most meat products were categorized as medium in terms of sodium (77.75%), total fat (52.93%) and saturated fat (48.25%). However, many meat products exhibited high total and saturated fat levels.

This study represents the first comprehensive examination of the sodium, total fat and saturated fat content listed on the labels of many meat products in Brazil.

Career adaptability is emerging as an important research area in today's uncertain, volatile world of work created by the COVID-19 pandemic. The present study focuses on career adaptability research post-COVID-19 by scientifically capturing the literature evolution, hotspots and future trends using bibliometric analysis.

The Scopus database, due to its vast and quality literature, was used to search the papers from the period 2020 to 2023. Bibliometric data were extracted and analyzed from the relevant literature. For further scientific mapping, VOSviewer and Biblioshiny software tools were used.

Findings of the analysis suggest a positive research trend related to career adaptability research post-Covid. Keyword analysis revealed noteworthy clusters and important themes. Bibliometric visual networks regarding authors, sources, citations, future themes, etc. are also presented from the 441 analyzed publications with comprehensive interpretation.

The literature for carrying out the bibliometric analysis was confined to the Scopus database. Other databases in combination with different software can be used for future niche research. From the analysis, future research avenues and practical interventions are presented which have significant implications for future researchers, career counselors and managers.

The study summarizes the recent literature on career adaptability in the aftermath of the pandemic and makes a novel contribution to the existing literature. A reliable study has been provided by the authors using the scientific bibliometric technique. The study highlights emerging research trends post the pandemic. The results are concluded with further suggestions which can guide future research related to the topic.

This study aims to explore the mechanism of boundary-spanning search on firm’s innovation performance under environmental dynamics from the perspective of strategic knowledge integration.

A survey was conducted among Chinese firm managers and R&D personnel, resulting in the collection of 315 valid samples. Hierarchical regression analysis was mainly adopted to demonstrate the hypothesized relationships, while the Sobel test and bootstrap method were used to further validate the mediating effects.

The results demonstrate that boundary-spanning search in different dimensions is a critical factor in the improvement of firm innovation performance (FIP). Two types of strategic knowledge integration are the main factors causing FIP and mediate the influence of boundary-spanning search on FIP. Furthermore, environmental dynamics moderate the relationship among boundary-spanning search, strategic knowledge integration and FIP.

Managers need to strengthen the boundary-spanning search for market and technical knowledge, which will promote firm innovative performance. Managers also need to implement strategic knowledge integration, which specifically includes using planned strategic knowledge integration to compensate for knowledge deficiencies, thereby achieving predetermined objectives; and using emergent strategic knowledge integration to update their understanding of internal and external environments, and to reset strategic objectives. In dynamic environments, managers should emphasize strategic knowledge management activities more.

From a strategic management perspective, this study categorizes strategic knowledge integration into planned and emergent forms. By applying the logic of knowledge acquisition, integration and creation, it explores how boundary-spanning search affects FIP through strategic knowledge integration as the intermediary and the boundary conditions of environmental dynamics. This not only provides a deeper understanding of the nature and effects of boundary-spanning research but also enhances the theory of strategic knowledge management.

This paper aims to explore the effectiveness of customer inoculation strategies in the context of AI service failures in the hospitality and tourism industries. Furthermore, it examines how these strategies can enhance customer complaint behavior and satisfaction with service recovery, thereby improving the overall service experience.

Four distinct studies were conducted: Study 1 investigated the influence of customer inoculation on complaint behavior post-AI service failure. Study 2 assessed the impact of service remedies on customer satisfaction. Study 3 explored the implications of initial purchase and usage intentions. Finally, Study 4 validated the findings using a large-scale online survey.

The results indicated that customer inoculation significantly increases customer complaint behavior and satisfaction with service remedies following AI service failures. They also showed that this relationship is mediated by psychological distance. Furthermore, customer inoculation positively affects initial purchase and usage intentions, demonstrating effectiveness at various customer engagement stages.

This study enriches the literature on AI hospitality service failure and recovery by introducing the novel concept of customer inoculation. Additionally, it significantly contributes to the inoculation theory literature, which covers diverse fields. Practically, this study proposes an efficient and low-cost strategy for marketers.

This study introduces the concept of customer inoculation in the context of AI service failures, a novel approach in the hospitality and tourism literature. It provides empirical evidence of the efficacy of the strategy, bridging a crucial gap in understanding customer behavior in the face of technological disruptions.