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Increased work hours can result in stress and burnout among mine workers. Research within stone, sand and gravel mining operations is limited and has not explored whether health impairment, in this context, influences job satisfaction and turnover intention among these workers.

A path analysis was completed using Mplus to assess a theoretical model and hypotheses associated with model variables to include work hours, stress, burnout, job satisfaction and turnover intention. Cross-sectional survey data from 419 stone, sand and gravel mine workers were used in the path analysis.

Model fit was good. Work hours were positively associated with stress, stress was positively associated with burnout, stress and burnout were negatively associated with job satisfaction, stress and burnout were positively associated with turnover intention and job satisfaction was negatively associated with turnover intention. Burnout partially mediated the relationship between stress and both job satisfaction and turnover intention. Job satisfaction partially mediated the relationship between stress and turnover intention and burnout and turnover intention. An alternate model determined there was no direct relationship between work hours and burnout and that this relationship was fully mediated by stress.

Findings illustrate the importance of managing work hours among mine workers to reduce health impairment and to bolster job satisfaction and reduce turnover intention.

This chapter focuses on the contextual conditions around which entrepreneurship is a positive option for individuals on the autism spectrum. Drawing on omnibus and discrete context (Johns, 2006) and on research on other forms for neurodiversity and entrepreneurship, this chapter explains the who, what, where, when, and why of entrepreneurship and autism. Aimed at encouraging future scholarship in this under-research area, the chapter underlines the connections between entrepreneurship and common characteristics of individuals on the spectrum, issues of motivation and self-efficacy, the option of social entrepreneurship, and the importance of formal and informal support networks.

In the past decade, the use of neurophysiological measures as a complementary source of information has contributed to our understanding of human–computer interaction. However, less attention has been given to their capability in providing measures with high temporal resolution. Two studies are designed to address the challenge of measuring users’ cognitive load in an online shopping environment and investigate how it is related to task difficulty, task uncertainty and shopping convenience.

Two experiments using behavioral and neurophysiological measures are conducted to investigate how various types of the cognitive load construct can be measured and used in an online shopping context.

Results of the first study suggest that although all cognitive load measures are influenced by task difficulty, only accumulated load (i.e. total cognitive load experienced during a task) is sensitive to task uncertainty. Results of the second study show that convenience negatively influences accumulated load, and the latter negatively influences user satisfaction.

Our research offers practical value by providing designers with a validated method to measure users’ cognitive load, enabling the identification of usability issues and design improvement.

This study contributes to the literature by developing a rich and temporally high-resolution measurement of the cognitive load construct and examining how it can inform us about users’ cognitive state in an online shopping environment.

Negotiation is an established strategy used by the police and His Majesty’s Prison and Probation Service to manage serious incidents. Whilst the literature acknowledges the role of the negotiator to be stressful, little is known about the experience of stress and the coping strategies used by negotiators when undertaking this role. This is particuarly true for negotiators who work in prisons. As such, the purpose of this study was to explore the experience of negotiators working in a prison setting.

The study adopted a qualitative methodology. Semi-structured interviews were conducted with 14 prison officer negotiators based in public sector prisons in the North West of England. The data were analysed using thematic analysis.

Four overarching themes were identified relating to stressors; the experience of stress; use of coping strategies; and use of support. An underlying theme was identified relating to negotiating within the structure of a prison regime.

People involved in the management of serious incidents should be familiar with the negotiator role. Debriefing negotiators after a lone deployment and offering support to negotiators in the days following an incident is critical for staff well-being. Further, record keeping from the perspective of the negotiator should become formalised.

This paper contributes new insights into the management of serious incidents and the negotiator experience in prisons in England and Wales.

Prior research has extensively explored the dynamics of knowledge creation and transfer within entrepreneurial ecosystems (EEs). However, the research on knowledge integration within EEs, particularly by entrepreneurs, remains scant. Garnering and effectively using knowledge in such a dynamic and complex environment can provide entrepreneurs with a valuable asset for gaining a competitive advantage. To address this gap, this study aims to explore how entrepreneurs garner and capitalise on knowledge within the EE environment by using a transactive memory system lens.

This study is based on 26 semi-structured interviews with different actors and members of the same ecosystem – the northern Finnish health tech ecosystem. The data were analysed using the Gioia methodology.

This study results found that transactive memory processes (i.e. knowledge specialisation, credibility and coordination) and structures (i.e. differentiated-, shared- and meta-knowledge) influence knowledge organising in EEs.

This study provides a conceptual interplay between the EE and the transactive memory system’s processes and structures.

This study explores social entrepreneurship as a viable career path for employees facing hostile workplace conditions in Peru. It examines the gender-specific effects of workplace challenges such as hostility, discrimination and sexual harassment on individuals’ aspirations for career transitions and entrepreneurship.

A cross-sectional survey was conducted with 450 Peruvian workers experiencing adverse workplace conditions. Quantitative data analysis was used to evaluate the relationship between perceived workplace challenges, intentions to leave current jobs and the propensity to pursue social entrepreneurship. Gender differences were analyzed to uncover unique patterns in these relationships.

Results reveal significant gender differences: females report higher levels of discrimination, while males report higher perceptions of workplace harassment. Females intending to leave their jobs demonstrated a stronger inclination toward social entrepreneurship compared to their male counterparts. These findings underline the detrimental impact of hostile work environments on employee aspirations and highlight social entrepreneurship as a meaningful career option for individuals seeking to address societal issues.

This research offers valuable insights for organizations and policymakers, emphasizing the importance of creating equitable work environments. It also underscores the potential of social entrepreneurship to empower individuals disillusioned by conventional workplace structures to drive positive social change.

By elucidating the role of social entrepreneurship as an alternative career path, our study contributes to the growing body of literature on entrepreneurship and social impact, offering valuable insights for both researchers and practitioners aiming to foster more equitable and empowering work environments.

Drawing on the need–supply fit perspective, this study aims to examine how (mis)alignment between customer orientation (CO) and the service climate (SC) influences the affective organizational commitment and indirectly impacts employees’ customer-oriented behavior (COB) and customers’ word-of-mouth (WOM).

This paper used data from three different sources. The data set comprises 1,420 time-lagged observations from 725 employees surveyed at multiple time points, a total of 19,630 customers from 34 retail stores across multiple time points and the managers of the 34 stores, surveyed multiple times.

Employees’ affective commitment was found to be higher when CO and SC were both high. In case of misalignment, commitment is higher when the SC is stronger than the CO (compared to when the CO is stronger than SC). Employees’ commitment was positively related to subsequent store-level COBs, which in turn boosted customers’ WOM.

Very few studies have looked for impact of (mis)alignment of frontline employee characteristics with business unit features and how it relates to employees and customers responses.

Social media marketing is a great tool for entrepreneurs because of its low cost, fast response and rich interactions. This study aims to examine how entrepreneurs use social media as a tool of marketing and how social media resources influence entrepreneurial opportunity evaluation.

The authors designed a mixed methods study with an open-ended question survey and a conjoint experiment. The authors sent out an online survey through M-Turk and collected 355 valid responses from entrepreneurs.

The results show that entrepreneurs consider social media as important to their businesses and that entrepreneurs consider their social media resources when they evaluate entrepreneurial opportunities.

This study enriches the understanding of entrepreneurial social media marketing by revealing the granular and nuanced descriptions and interpretations of social media marketing from entrepreneurs’ perspectives. This study also contributes to the entrepreneurial marketing literature by showing how different social media resources influence entrepreneurs’ evaluations and pursuit of entrepreneurial opportunities.

This study aims to examine the influence of imposter syndrome on women’s careers in the hospitality and tourism industry drawing on the role congruity theory of prejudice.

Employing cross-sectional design, this research analyzed quantitative data from 574 women at various managerial levels using the Structural Equation Modeling (SEM) technique.

The results show that imposter syndrome significantly impacts women employees’ engagement and organizational commitment. The study found that higher levels of diversity management and female role models have a stronger moderating effect on the relationship between imposter syndrome, career expectations, work-family balance, employee engagement, career advancement and organizational commitment whilst lower levels of diversity management and female role models have a weaker moderating effect on these relationships.

This study presents a new theoretical perspective on female employees’ challenges to career advancement. It expands the knowledge of imposter phenomenon and role congruity theory of prejudice, illustrating how imposter syndrome can be influenced not only by individual traits but also by institutional, situational or stereotypical factors.

This work provides valuable insights for hotel policymakers and managers to implement policies that alleviate imposter syndrome and contribute to women’s career development and gender equality in workplaces.

This study can serve to raise awareness of women’s issues in the workplace and offer insightful guidance to organizations to promote diversity and women’s leadership. These pertain to how realistic human resources policies can be used to promote the well-being of hospitality and tourism women employees.