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Small retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap by investigating the role of quality function deployment (QFD) in improving market and quality requirements management in small retail stores.

Based on the case study, a customer survey was initially conducted to gather information on critical characteristics valued in the luxury retail segment. QFD was used to assist the company in identifying and prioritizing key quality attributes to meet customer requirements effectively.

The findings demonstrate that implementing QFD in small luxury retail stores empowers managers to identify previously neglected product and service quality aspects. The article shows that QFD informs organizational adaptations that align with the demands of the retail market, leading to an improved ability to meet customer expectations and enhance customer value through the development of enhanced products and services. The study showcases the efficacy of the tested methodology in effectively capturing and prioritizing both tangible and intangible customer needs in retail.

Findings offer valuable insights to retail managers of small luxury stores, providing actionable market-oriented strategies. By implementing the recommended practices, managers can improve the store’s competitiveness and better cater to the customer base.

This study contributes to bridging persistent knowledge gaps by addressing the unique context of small luxury retail stores and introducing the application of QFD in this setting. The insights gained from this research are relevant to both retailing and quality management literature. Considering the growing prevalence of transformations in the retail industry, the study provides practical implications for retail managers in effectively navigating these changes.

Powder bed fusion-laser beam (PBF-LB) is a rapidly growing manufacturing technology for producing Al-Si alloys. This technology can be used to produce high-pressure die-casting (HPDC) prototypes. The purpose of this paper is to understand the similarities and differences in the microstructures and properties of PBF-LB and HPDC alloys.

PBF-LB AlSi10Mg and HPDC AlSi10Mn plates with different thicknesses were manufactured. Iso-thermal heat treatment was conducted on PBF-LB bending plates. A detailed meso-micro-nanostructure analysis was performed. Tensile, bending and microhardness tests were conducted on both alloys.

The PBF-LB skin was highly textured and softer than its core, opposite to what is observed in the HPDC alloy. Increasing sample thickness increased the bulk strength for the PBF-LB alloy, contrasting with the decrease for the HPDC alloy. In addition, the tolerance to fracture initiation during bending deformation is greater for the HPDC material, probably due to its stronger skin region.

This knowledge is crucial to understand how geometry of parts may affect the properties of PBF-LB components. In particular, understanding the role of geometry is important when using PBF-LB as a HPDC prototype.

This is the first comprehensive meso-micro-nanostructure comparison of both PBF-LB and HPDC alloys from the millimetre to nanometre scale reported to date that also considers variations in the skin versus core microstructure and mechanical properties.