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Addressing integrity, flexibility and interoperability challenges in enterprise information systems (EISs) is often hindered by the “three-fit” barrier, which encompasses vertical, horizontal and transversal fit problems. To overcome these obstacles, we propose solutions aimed at defining the business view of EIS. This study addresses these issues by proposing solutions tailored to the business view of EIS. Specifically, it introduces the core ontology of sensitive business processes (COSBP), a conceptual framework designed to formalize and define the multidimensional dimensions of sensitive business processes (SBPs). By providing a unified structure of central concepts and semantic relationships, COSBP enhances both knowledge management (KM) and business process management (BPM) in organizational contexts.

This paper adopts the design science research methodology covering the phases of a design-oriented research project that develops new artifacts, such as the COSBP ontology, based on SBP modeling requirements. Following a formal multi-level, multi-component approach, COSBP is structured into sub-ontologies across different abstraction levels. Built upon the Descriptive Ontology for Linguistic and Cognitive Engineering (DOLCE) foundational ontology, COSBP integrates and extends core concepts from core domain ontologies in business processes. The framework specifies six key modeling dimensions of SBPs – functional, organizational, behavioral, informational, intentional and knowledge – each represented as a distinct class of ontological modules (OMs).

COSBP offers a semantically rich and precise framework for modeling SBPs, addressing complexity and ambiguity in conceptual modeling. It supports the creation of expressive and effective SBP models while enabling consensus-driven representation at a generic level. Additionally, COSBP serves as a foundation for extending modeling notations and developing tools that align with these notations. Its application in enterprise environments improves the integration, adaptability and interoperability of EISs, ultimately enhancing organizational processes and decision-making.

The development of the COSBP ontology holds considerable potential for application in various industries beyond its original focus on business process management and KM. The ontology’s capability to semantically model sensitive, knowledge-intensive and dynamic processes can be extended to other real-life scenarios in other complex domains and sectors – for example, finance and banking, government and public services, insurance, manufacturing and supply chain management, retail, E-commerce, logistics and transportation crisis management, government and public services, higher education and so on. By integrating artificial intelligence (AI) with the COSBP ontology, we aim to enable more intelligent decision-making, process monitoring and improved management of SBPs in knowledge-driven domains.

Given the evolution that knowledge management (KM) has undergone since the advent of the digital transition, the purpose of this paper is to evaluate how KM processes have changed as a result of agile organisations’ adoption of digital technologies.

Years have passed since the onset of the fourth industrial revolution, and the technologies unique to this revolution have permeated every organisation to varying degrees. Whether organisations have been at the forefront of technological innovation or have had to adapt to much more advanced digitised processes, they have had to change how they manage operations internally and with the remainder of the supply chain they serve. These changes have been much more significant for agile organisations, which rely heavily on digital systems and have strong supplier and customer interactions. Due to the large amount of data generated, these organisations are referred to as knowledge-intensive businesses, and as a result, their KM processes are of the utmost importance. For this reason, a multiple case study with a grounded theory approach has been implemented to carry out a field analysis.

The results show that Industry 4.0 technological advances can be included in the scientific debate on KM and agile innovation, given the effects that such technologies have on organisations.

In today’s increasingly connected world, these findings have the potential to generate significant economic value by improving coordination and collaboration in KM processes.

The purpose of this study is to investigate whether ChatGPT could provide answers to participants' questions about their sexual health risks during and after the trip, as well as to examine whether the information provided was reliable.

The study included 21 young travellers by interacting with scripts to related questions and cases for health and travelling through the artificial intelligence tool ChatGPT (3.5).

The findings of the research indicate that ChatGPT can help a traveller by giving them information to prevent, recognise and address risks related to their sexual health. An indicative conclusion is the information provided by ChatGPT was adequate and correct as in the case of being provided by a health professional. In addition to the accuracy of the information provided, it shared the concerns expressed by the participants and guided them to find support, either from their doctor or from their family and friends. In addition, an important finding of the research is the digital empathy that ChatGPT demonstrated to the research participants. In particular, based on the way it responded to questions about participants' feelings, it appeared to use specific phrases that indicated empathy.

The study contributes to the literature by enhancing knowledge of the relationship between ChatGPT and travellers to their sexual health. The research focuses on strategies to prevent and manage a traveller’s potential STI infection, either during or after the trip, using the artificial intelligence tool ChatGPT.