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The purpose of this paper is to study and report the effects of silver (Ag) content, glass phase particle size and Ag/antimony-doped tin oxide (ATO) particle size on the properties of ATO thick film resistor pastes, especially on the microstructure, square resistance, temperature coefficient of resistance (TCR), resistance temperature curve and other properties of the pastes.

Thick film resistor pastes with different Ag content, glass phase particle size and ATO particle size were printed on stainless steel substrates by screen printing technology, and a series of Ag/ATO thick film resistors (TFRs) were obtained after high-temperature sintering. The electrical properties of TFRs were evaluated. The microstructure development, square resistance, TCR and other properties of the developed TFRs were evaluated with the change in Ag content and the particle size.

The results show that with the increase of Ag content, the square resistance of the pastes decreases and the TCR increases. The change rate of resistance after resintering is less than 4%, and the pastes show excellent antiaging properties. Meanwhile, with the increase of the particle size of the glass phase, the square resistance decreases first and then increases, and the TCR increases first and then decreases, which has little effect on the conductive behavior. The increase in ATO particle size leads to an increase in the square resistance of TFRs and a decrease in the TCR.

This paper provides a useful evaluation of the square resistance, TCR and other properties of Ag/ATO thick film resistor pastes, which are related to the Ag content, glass phase particle size and ATO particle size of the developed TFRs. The thick film resistor pastes with zero TCR can be obtained using Ag/ATO as the functional phase without Pd or Pt.

The purpose of this paper is to investigate user satisfaction with digital health solutions by identifying and prioritizing different service attributes on the basis of their impact on improving user satisfaction.

Through a literature review and interviews with health professionals and patients, 20 attributes of digital health services provided in Italy have been identified. User satisfaction with these attributes has been evaluated by adopting the Kano model’s continuous and discrete analyses.

The findings reveal the essential attributes of digital health services that meet users' expectations, identify the attributes that users appreciate or dislike having and highlight unexpected attributes that lead to a significant boost in satisfaction when provided.

This study demonstrates the efficacy of the Kano model in assessing the nonlinear correlation between user satisfaction and the quality of digital health services, thus contributing to fill a gap in the literature in this area. The main limitation of this work is the use of a non-probabilistic sampling method.

This research suggests healthcare institutions and organizations consider user preferences when designing digital health solutions to increase their satisfaction. The results indicate different effects on user satisfaction and dissatisfaction for different categories of attributes in the Italian context.

Previous works studied customer satisfaction with digital health, assuming a linear relationship with service quality, or investigated consumer adoption intentions focusing on the technological factors. This work advances available knowledge by analyzing the nonlinear relationship between digital health attributes and users’ satisfaction and dissatisfaction.