Search results

In the past decade, financial austerity has brought significant pressure upon emergency services in the UK. For the British Government, one approach to alleviate this pressure was to increase collaborative efforts in core functions (e.g. information systems and technology) between multiple organisations. Despite the consensus that collaborations are key in addressing complex problems, the majority fail or become discontinued. This research explores the development of collaborative information infrastructures between one Police Force and two Fire and Rescue Services in the UK, with a specific focus on how the difference in culture, identities and rules and norms, can work in a collaborative emergency service environment.

This study investigated an example of successful development of a collaborative information infrastructure within the context of public safety and, specifically, the technology-based structures that underpin information management. A case study approach was taken, combining semi-structured interviews, document analysis and site visits. The study used activity theory as a theoretical and analytical framework.

The research revealed that creating a shared identity is not essential in emergency services collaboration, and organisations may maintain their separate identity, given they address other elements of the activity system (e.g. leadership, motivated subjects). However, pursuing this strategy will create multiple tensions throughout the collaboration process.

The study contributes to the information systems literature concerning inter-organisational collaborations in the public sector providing a novel view to the implications of maintaining separate identities, and the significance of misalignment between interacting activity systems.

Disaster narratives constitute a crucial and unique element in disaster understanding, recovery and communication. Along with facing various severe disasters, China’s dominant official disaster narratives have played an indispensable role in promoting post-disaster social solidarity. However, the consequences of “weak” official disaster narratives remain unknown.

In 2023, during a riverine flood in northern China’s Z City, diversified grassroots disaster narratives emerged, “filling the void” when the official narratives were comparatively “weak”. This paper uses this riverine flood in Z City as an uncommon case to analyze the official-grassroots disaster narrative interaction. During fieldwork, first-hand and second-hand data from in-depth interviews, on-site visits and public information were collected.

Based on fieldwork, this paper first introduced the “weak” official disaster narratives in Z City. Second, this paper organized and classified these grassroots disaster narratives into three interconnected stages: the flood’s causes, government and social responses, and recovery. In “filling the void,” “sacrifice” and “betrayed” sensemaking are detected and functions of these diversified grassroots disaster narratives become clear.

Official and grassroots disaster narratives are not simply competing, but complementary. As a unique soft lens to interpret disasters, this paper further discussed grassroots disaster narratives’ underlying connotations and potential impacts on social resilience building. Also, this paper provides insights into the disaster narrative dynamics, especially in China’s political and cultural context.