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This paper analyzes the impacts of COVID-19 and related policies on airport short-run costs and decomposes the percentage changes in total and average variable costs between pre-COVID-19 and COVID-19 periods. Data for the analysis are a panel of 50 medium and large US airports from 2012 to 2021. COVID-19 measures include COVID-19 cases and deaths. COVID-19-related policies include state-level face mask and COVID-19 vaccine mandates. Based upon a short-term multi-output translog cost function with three positive outputs (departures, non-aeronautical revenue, and workload), three associated negative attributes (delay, congestion, and air pollution), COVID-19 measures and policies, the analysis has three main conclusions: (1) A 1% increase in COVID-19 cases leads to a 0.077% increase in total operating costs. State-level face mask and COVID-19 vaccine mandates increase total operating costs by 15.9% and 16.8%, respectively; (2) COVID-19 and related policies increase airport total operating costs through contractual services costs; and (3) the cost decomposition finds that a 1 million increase in COVID-19 cases results in a 109% increase in average variable costs, while the time/technological progress effect leads to a decrease of 87% compared to the pre-COVID-19 period. Face mask and vaccine mandates increase the average variable costs by 8.91% and 4.19%, respectively. The positive output total effects range from 3.46% to 7.99%. The effects of input prices and negative attributes are relatively small.

This chapter explores the global impact of the COVID-19 pandemic on airline employment from the onset of the pandemic until 2023. Using data from the International Civil Aviation Organization, this chapter evaluates the employment effects of the pandemic across hundreds of airlines around the globe and provides an examination of the job loss and rebound following the onset of the pandemic. A comparative analysis of the global employment changes in varying job types – including flight operations, maintenance, and ticketing – is presented. From the sample of global airlines, results indicate that airline employment was reduced by over 180,000 employees in 2020 with maintenance personnel experiencing the greatest reduction in employment. These results are discussed in the context of government intervention and industry-targeted stimulus programs. A case study of the US airline labor market provides a more detailed examination of the employment changes across various airlines and employees. These results suggest that employees at low-cost carriers have fared better than full-service national carriers; however, airline employees were not equally affected with women’s employment more greatly impacted, and slower to recover, than men’s employment. The transformations in labor relations and industrial action are also explored as air travel demand has rebounded and an anticipated shortage of skilled airline workers threatens the industry. Finally, these changes in employment and labor actions are compared with the effects from the Great Recession and September 11, 2001, and the implications for the future of the industry are discussed.

This article examines the intellectual antecedents of Alan Fox’s frames of reference and contributes to academic work that seeks to unravel the pre-Donovan roots of British industrial relations. It examines the origins of the unitary and pluralist frames of reference with a particular focus on the work of Norman Ross.

This article draws on published academic materials to examine the origins of the unitary and pluralist frames of reference.

The article identifies usage of the term “frame of reference” in industrial relations literature from the 1940s and demonstrates the origins of the unitary and pluralist conceptions of the firm in the works of Ross in the 1950s and 1960s.

The article provides a “fresh look” at the origins of the frames of reference.

The use of digital channels to promote products and services is experimenting with an unprecedented boom in promotion and communication marketing campaigns; airports such as Los Angeles (IATA: LAX) in the United States, Orlando International (IATA: MCO) in the United States, Schiphol Amsterdam (IATA: AMS) in the Netherlands or Changi airport (IATA: SIN) in Singapore are pioneers and recognised experts in marketing communication and technical aspects of promotion campaigns. The brand image of airports is a great opportunity to universalise loyalty marketing and price promotion for airport business portfolios. For this reason, in this chapter, we speak about neuromarketing science, which is a marketing discipline that uses medical techniques to understand how our central nervous system reacts to marketing stimuli. This is helping companies and airports get more consumer insights through digital channels.

Following the COVID-19 pandemic, airports have begun implementing more digital technologies. While these technologies can enhance the airport experience for passengers on the autism spectrum, this population tends to be studied as a single segment. However, people on the autism spectrum have different preferences, skills and abilities and levels of acceptance of digital technologies. We aim to explore the acceptance of recently implemented digital technologies, self-service kiosks and other digital technologies such as biometric facial recognition in the airport environment among passengers on the autism spectrum, who are not a single segment.

We carried out an academic-industry collaboration project in 2022 at Barcelona’s Josep Tarradellas Airport with the Spanish airport operator Aena, Vueling Airlines, three associations representing people on the autism spectrum (stakeholders) and 60 participants on the autism spectrum recruited by the three associations. Interviews were conducted during the airport visits to compare airport experiences: Group 1 provided input on the traditional airport experience using manual or analogue processes, and Group 2 provided feedback on the airport experience using digital technologies.

The use of cluster analysis revealed three distinct segments: traditional, automated with assistance from others and digital. Our findings provide airports with insights into recently implemented digital technologies at airports for passengers on the autism spectrum.

This article brings new knowledge about passengers on the autism spectrum and their relationship with digital technologies in the airport environment, a topic that has not been previously studied.

The purpose of this research is to comprehensively describe the legitimacy of the public library in the 21st century.

The research involved a comprehensive literature review using the Library and Information Science Abstracts (LISA) database with keywords “Library” and “Legitimacy”, combined with citation searches and additional collections. In total, we analysed 159 research articles primarily from the 21st century, with some comparative analysis of pre-2,000 works. The final phase of the research investigated libraries’ legitimisation efforts across various dimensions, examining how they employ rhetoric and theories to maintain legitimacy amidst challenging circumstances.

Through this research process, five dimensions of public library legitimacy emerged; (1) Democracy, (2) Culture and History, (3) Communication and Education, (4) Economy and (5) Librarianship, with the most diverse literature being related to democracy, and its subsections intellectual freedom, neutrality, the public sphere, social justice and social capital.

The outcome of our results indicates that the evolving legitimacy of the public library in the 21st century has become multifaceted, compared to the elements of legitimacy in the 20th century. Contemporary public libraries can continue to utilise the dimensions of legitimacy identified in this study and can reconstruct their legitimacy accordingly.

Previous research has demonstrated that social-relational factors are instrumental to employee voice. An essential aspect of this relates to notions of respect or disrespect. Although nurses commonly report experiencing professional disrespect in their interaction with doctors, earlier studies have focused on how the professional status hierarchy and power imbalance between doctors and nurses hinder speaking up without considering the role of professional disrespect. Addressing this gap, we explore how professional disrespect in the doctor–nurse relationship in surgical teams influences the willingness of nurses to voice legitimate concerns about threats to patient safety.

Fifty-seven semi-structured interviews with nurses drawn from a range of specialities, ranks and surgical teams in three hospitals in a West African Country. In addition, two interviews with senior representatives from the National Registered Nurses and Midwifery Association (NRNMA) of the country were undertaken and analysed thematically with the aid of NVivo.

Disrespect is expressed in doctors’ condescending attitude towards nurses and under-valuing their contribution to care. This leads to safety concerns raised by nurses being ignored, downplayed or dismissed, with deleterious consequences for patient safety. Feeling disrespected further motivates nurses to consciously disguise silence amidst speech and engage in punitive silence aimed at making clinical practice difficult for doctors.

We draw attention to the detrimental effect of professional disrespect on patient safety in surgical environments. We contribute to employee voice and silence by showing how professional disrespect affects voice independently of hierarchy and conceptualise the notion of punitive silence.

The study draws on emerging research on declining employee mental health, particularly employees with low educational attainment, in human resource management (HRM) and health and tests whether labor market institutions are empirically associated with better mental health among workers from different educational backgrounds.

This study draws on a large national sample of part- and full-time workers and models a conditional relationship between labor market institutions and employee self-rated mental health using ordinary least squares (OLS) models with fixed effects.

The findings indicate membership in a labor market institution such as a union is positively associated with improved employee mental health, but the relationship is moderated by educational attainment. Union membership is associated with better mental health among employees with low educational attainment and appears to bring these workers up to a level of mental health that is comparable to more highly educated workers, thereby reducing mental health inequality. However, union membership has no effect on the mental health of more highly educated employees.

Despite the recognition that declining worker mental health presents challenges for workers, organizations and society, systematic empirical research on institutional mechanisms that may affect mental health is limited. This study draws on data of part- and full-time workers to model the relationship with a sample large enough to specify conditional models to account for heterogeneous relationships conditional on workers' educational attainment. The findings have important implications for our understanding of employee mental health, employment relations and institutional mechanisms to help workers and improve organizational performance.

Information literacy (IL) is crucial in academia, encompassing the ability to effectively find, assess, ethically use and disseminate information. The purpose of this study was to investigate the impact of IL on students’ research competency at Noakhali Science and Technology University (NSTU), Bangladesh. The research also aimed to understand the current trends in conducting students’ research at NSTU, to what extent they got research support from supervisors, and highlight the necessity of a research literacy course as a prerequisite before going to the real world.

This study used a mixed-method strategy. As part of quantitative data collection, the population was the research level students (honors final year and masters level), and an estimated 225 respondents of NSTU were surveyed using a convenience sampling technique. Qualitative data was accumulated through interviews with faculty members of 2 institutes and 31 departments at NSTU (a representative from each department) and an interview with the university librarian. Quantitative data were analyzed using SPSS software and qualitative data using thematic codes as well as text.

Results showed that students are aware of diverse information and research literacy aspects. Although almost all the departments contain research methodology-related courses, the contents vary; due to time limitations, it is hard to provide hands-on training to thesis students in every stage of research, from research idea formulation, research design, data analysis, interpretation and ethical use of information to dissemination of research output. This study found a positive correlation between students’ IL with research competency. As there is no prerequisite course in the university curriculum before conducting practical research, therefore, this study proposed a course “Information and Research Literacy” to support novice researchers.

The importance of IL in higher education and its influence on research activities is gaining attention. This research output might be crucial for university authorities to initiate training programs for thesis students to impart IL training. This research would be a worthwhile contribution to the research output of tertiary academic institutions.

IL in academia is not a new area of research. However, research attempts to show the relation between IL effects on students’ research competency are new in nature.