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This chapter describes current trends in academic leadership in the Nordic context, also prevalent in other Western societies. There has been a gradual but steady move toward more top-down leadership approaches resulting in the erosion of collegiality and decentralized decision-making. This is a paradox given the increasing complex and volatile environment under which higher education institutions operate, where more rather than less decentralization is thought to be beneficial in fostering responsiveness and agility. By drawing upon developments in Nordic higher education, this chapter sheds light on the consequences associated with the widespread and uncritical adoption of individual leadership approaches and provides conceptual insights and empirical evidence toward embracing more systemic and organic approaches centered on resilient or adaptive leadership postures and structures.

Technological innovations are rapidly transforming service frontlines, resulting in increasingly complex service touchpoints. These touchpoints place greater demands on frontline employees (FLEs) to deliver a positive customer experience. Despite the considerable extant body of knowledge on FLE competencies, the literature on frameworks for managing the complexity of contemporary frontlines from the FLE’s perspective is sparse. This paper aims to fill this critical gap by developing a framework that enables FLEs to deliver positive moments of truth (MOTs) while ensuring the well-being of all actors involved.

This paper uses a conceptual approach rooted in the organizational mindfulness and individual mindfulness literature as the theoretical lens. This is complemented by a comprehensive review of the FLE skills literature supported by marketplace examples to illustrate the optimal use of the said skills.

This paper proposes a conceptual framework of mindfulness orientation which delineates how FLE competencies underpinned by a set of key skills can deliver positive MOTs and actor well-being.

The research is conceptual in nature and does not contain validation through empirical data.

This comprehensive skill set provides a clear roadmap for firms in both recruitment and developing training for their FLEs, thus contributing to practice.

Firstly, we present a conceptual framework of mindfulness, combining organizational mindfulness and individual mindfulness that will enable employees to help facilitate the creation of positive MOTs. Secondly, we develop a comprehensive set of employee skills that underpin the mindfulness orientation framework.

The purpose of this paper is to examine the factors affecting the dividend policy of knowledge intensive firms (KIFs).

The study collects data for 86 KIFs listed on the National Stock Exchange (NSE) of India. The Hausman test is applied to choose an appropriate model. Based on the results of the Hausman test, the random effects panel regression method is applied to investigate the determinants of the dividend policy of sampled firms.

The authors test the effects of six factors on the dividend policy of KIFs, namely, profitability, leverage, free cash flows, firm size, investment and growth opportunities and liquidity. The study found that profitability, free cash flows, liquidity and firm size are significant determinants of the dividend policy of KIFs, while growth and investment opportunities as well as leverage have insignificant effects on the dividend policy of KIFs.

Findings of previous studies on factors affecting dividend policy across various industries cannot be generalized to other industries because of the industry influence on dividend policy. Considering this industry effect on dividends, the present research investigates the dividend policy of KIFs. The KIFs have emerged relatively recently owing to technological advances and remain relatively less explored industry in the context of dividends. Therefore, the paper presents new evidence on the dividend policy of Indian KIFs.

Many studies have shown that from a theoretical and empirical point of view, downside risk-based measures of risk are better than the traditional ones. Despite academic appeal and practical implications, downside risk has not been thoroughly examined in markets outside developed country markets. Using downside beta as a measure of downside risk, this study examines the relationship between downside beta and stock returns in Indian equity market, an emerging market with unique investor, asset and market characteristics.

This is an empirical study done by using ranked portfolio return analysis and regression analysis methodologies.

The study results show that downside risk, as measured by downside beta, is distinctly priced in the Indian equity market. There is a direct positive relationship between downside beta and contemporaneous realized returns, indicating a premium for downside risk. Downside risk carries a higher weightage than upside potential in the aggregate return of the stock portfolios. Downside beta is a better measure of systematic risk than conventional market beta and downside coskewness.

The empirical results support the adoption of downside beta in practice and provide a case for replacing traditional beta with downside beta in asset pricing applications, trading and investment strategies, and capital allocation decision-making.

This is one of the first in-depth studies examining downside beta in Indian equity markets using a broad sample of individual stock returns covering a wide time range of 22 years. To the best of our knowledge, this study is the first one to compare downside beta and downside coskewness using individual stock data from the Indian equity market.

Responsible management of water resources is critical owing to its effects on the environment and society. This study aims to address customer perceptions of a water utility during a severe environmental crisis that affected northern Italy and aims to deepen the understanding of the relationship between corporate social responsibility (CSR), perceived crisis response and corporate reputation.

This study draws on legitimacy theory and attribution theory, adopting a quantitative design. In detail, a moderated mediation model is used to investigate the direct effect of CSR on reputation, the mediating effect of perceived crisis response on the relationship between CSR and reputation and the moderating effect of blame attribution on the relationship between CSR and perceived crisis response. In addition, the evolution of the crisis event and its management is traced through the analysis of the water utilities’ sustainability reports published since the beginning of the crisis.

The findings show that CSR affects corporate reputation directly and via perceived crisis response. In addition, CSR improves perceived crisis response, especially when an organization is held responsible for a crisis. The analysis of the CSR report allows for understanding the evolution of CSR policies of water utilities, shifting attention from a merely informative role of sustainability disclosure to a more comprehensive approach to perfluoroalkyl substances risks in the struggle of contributing to sustainable development. Theoretical and managerial implications are also discussed.

The findings suggest some managerial implications about the usefulness of adopting CSR for crisis management and, furthermore, the importance of communicating CSR policies to all stakeholders overall – the customers of public utilities.

This paper focuses on the relationship between CSR, reputation and blame attribution. Literature on this topic is still scarce overall in the field of public utilities. Furthermore, this study is relevant because it faces one of the major European environmental crises that affected the water sector and provides helpful insights for all public utility sectors and, more generally, for environmental crisis management.

The purpose of this article is to synthesize the topics, conceptualizations and measurements of value-based management (VBM) and to suggest a research agenda covering its next evolution as sustainable governance.

The authors conducted a systematic literature review of 80 seminal studies published between 1979 and 2022. The authors synthesized the studies by their conceptualizations of VBM in an inductively developed framework.

The authors find that scholars explore diverse topics related to VBM with a prevailing focus on shareholder primacy. There is a paucity of studies that focus on the integration of shareholder maximization and stakeholder management practices. The authors explain which studies will form a promising foundation for advanced research on sustainable governance that will reach beyond current VBM research.

The authors' research agenda addresses new future topics on conflicting goals within and between shareholder groups, offers specific suggestions for using new research methods and untapped data sources for VBM and paves the way to substantially extend the boundaries of the firm in VBM research to include stakeholders, strategic alignment and new sustainability measures.

The construction industry is facing worker shortages, and the resulting competition for skilled workers has increased employee turnover in the sector. Consequently, construction and engineering firms are struggling to attract and retain employees to meet current demands for construction projects. The regular inflow of new employees, who likely need training, may affect organizational and project performance. Construction firms can boost performance by assessing and then honing workers’ skills, including soft skills.

One way to assess individuals’ soft skills is to use personality assessments. This study used three personality assessments— – the HEXACO Personality Inventory, Emotional Intelligence Diagnostic and Q-DiSC 101 Behavioral Assessment – to identify the traits of general contractor project managers; sheet metal and air conditioning field leaders (specialty field leaders) and sheet metal, air conditioning and electrical project managers (specialty project managers) in the United States for job role transition purposes. The groups’ mean scores for each assessment component were analyzed using ANOVA and independent t-test to identify statistically significant differences in the personality traits of the three groups – specifically between specialty field leaders and general contractor project managers as well as between specialty field leaders and specialty project managers.

This study found that the personality characteristics of workers in these job roles varied. One-way ANOVA revealed that there were significant differences in mean personality factor scores among specialty field leaders, specialty project managers and general contractor project managers. Independent t-tests showed significant differences in patience, forgiveness, fearfulness, etc. identifying the differences between specialty field leaders and general contractor project managers. Similarly, results highlighted significant differences in modesty, inquisitiveness and sociability, among others, for specialty field leaders and specialty project managers.

Understanding the personality traits associated with skills needed for leadership across construction roles empowers companies to refine human resource strategies. Personality assessments can complement recruitment, identifying strong candidates for leadership positions. Additionally, these insights can optimize leadership development programs and facilitate career transitions for specialty field leaders by pinpointing suitable candidates and tailoring training programs for successful role changes.

This study contributes to the field in two ways. First, it focuses on personality traits within the specific context of construction leadership, providing valuable insights for companies seeking to optimize their leadership teams. Second, by exploring the personality differences between these roles, the study goes beyond individual job requirements and examines the potential challenges and opportunities for career transitions within construction. This information can be used to inform training programs and career development pathways for construction professionals.