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Disasters, including health crises and weather emergencies, are increasingly prevalent. While many people are highly resilient, the traumatic experience of emergencies and disasters can affect individuals and communities, including library staff and library users. Traumatic effects can persist long after the immediate impact of an event and may be magnified by cumulative exposure to traumatic events. Libraries are not immune from emergencies and disasters and also experience many other hazards. With attention to trauma and a focus on resilience, libraries can build strong organizations even during difficult circumstances presented by emergencies and disasters. This chapter shares research-based approaches from the literature along with promising practices shared by contributing libraries.

Drawing on value cocreation, this study examines health-care customers’ perceptions of patient-centered care (PCC) in hospital and online primary care settings. This study aims to address how are the key principles of PCC related, how the relationships between key PCC principles and outcomes (subjective well-being and service satisfaction) vary depending on the channel providing the care (hospital/online primary care) and what differences are placed on the involvement of family and friends in these different settings by health-care customers.

This study comprises four samples of health-care customers (Sample 1 n = 272, Sample 2 n = 278, Sample 3 n = 275 and Sample 4 n = 297) totaling 1,122 respondents. This study models four key principles of PCC: service providers respecting health-care customers’ values, needs and preferences; collaborative resources of the multi-disciplinary care team; health-care customers actively collaborating with their own resources; and health-care customers involving family and friends, explicating which principles of PCC have positive effects on outcomes: subjective well-being and service satisfaction.

Findings confirm that health-care customers want to feel respected by service providers, use their own resources to actively collaborate in their care and have multi-disciplinary teams coordinating and integrating their care. However, contrary to prior findings, for online primary care, service providers respecting customers’ values needs and preferences do not translate into health-care customers actively collaborating with their own resources. Further, involving family and friends has mixed results for online primary care. In that setting, this study finds that involving family and friends only positively impacts service satisfaction, when care is provided using video and not voice only.

By identifying which PCC principles influence the health-care customer experience most, this research shows policymakers where they should invest resources to achieve beneficial outcomes for health-care customers, service providers and society, thus advancing current thinking and practice.

This research provides a health-care customer perspective on PCC and shows how the resources of the health-care system can activate the health-care customer’s own resources. It further shows the role of technology in online care, where it alters how care is experienced by the health-care customer.

This paper aims to examine the barriers to adopting collaboration in architectural design studios from the instructors' perspectives and explore strategies to overcome barriers.

Semi-structured interviews were conducted with 14 coordinators in architecture and interior architecture design studios to gather insights into their experiences and perspectives on collaboration. Thematic analysis was employed to identify key themes and patterns in the data.

The study reveals that collaboration is highly valued by instructors for its potential to enhance creativity, problem-solving abilities, and preparation skills among students. However, the study identified several barriers, such as student conflicts, coordination challenges, cultural differences, and technological constraints.

The instructors recommended specific strategies to promote collaboration in architectural design studios. These strategies include involving students in collaborative projects, providing training in collaboration skills, striking a balance between online and in-person activities, and developing supportive policies and skills. Implementing these strategies can help design programmemes that prepare students for professional success and future careers.

This study sheds light on the importance of integrating collaboration skills in architectural education. By exploring barriers and suggesting strategies, it provides valuable insights for educators and encourages further research into the implementation of these strategies. Design programmes can benefit from adopting a multifaceted approach to foster collaboration among students, thereby enhancing their learning experience and future prospects.