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Article
Publication date: 20 February 2025

Yu-Han Hung

With a lack of research conducted in an Asian context for teaching difficult knowledge, this study utilized the term “teacher agency” to explore how teachers access their agency…

Abstract

Purpose

With a lack of research conducted in an Asian context for teaching difficult knowledge, this study utilized the term “teacher agency” to explore how teachers access their agency to teach difficult knowledge in Taiwan (e.g. White Terror and the conflict with the PRC). Using a case study design, this study documents how six social studies teachers access their agency for teaching difficult knowledge, then explores how these teachers have been influenced by or resisted the unique contextual factors in Asia.

Design/methodology/approach

Given that teaching difficult knowledge is in itself necessarily a contentious task, the following research question guided my study: How do teachers in Taiwan encounter difficult knowledge? Two subsidiary questions frame my inquiry: (1) How do teachers in Taiwan enact their professional agency to teach difficult knowledge? (2) What contextual and individual factors have teachers been impacted by and resisted in order to teach difficult knowledge? My study sought to gain an understanding of history teachers’ agency and difficult knowledge teaching in two public senior high schools in Taiwan. The case study framework allowed for the examination of contemporary phenomena by employing a variety of evidence, including documents, artifacts and narrative interviews (Yin, 1994).

Findings

Utilizing two concepts— difficult knowledge and teacher’s agency— the findings illuminate the fact that teachers enact their professional agency to teach difficult knowledge by using unofficial documents, integrating alternative resources and building dialogue with students. In addition, another finding shows that contextual and individual factors formulate teachers’ professional agency to teach difficult knowledge. Lastly, this study reflects the fact that social/historical trauma and collective memory are part of difficult knowledge but also serve as contextual factors impacting teachers’ agency.

Research limitations/implications

Disadvantages of this method during the interviews include the self-consciousness of participants, which could affect her/his own willingness to share or discuss issues.

Practical implications

This study provides opportunities for people to understand conflicts, difficulties and injustice many teachers in different national contexts are facing now. In addition, I hope this study could provide the chance to reflect on its situation in each country and give references to other readers and teachers.

Originality/value

This study reflects the difficulties many teachers are facing but also challenges the assumption that teachers do not often enact their agency for teaching difficult knowledge in places like Taiwan. In addition, this study illustrates the fact that teachers’ agency has been impacted by individual factors and contextual factors. However, teachers can resist contextual factors by creating more space and creativity for their students to learn about difficult knowledge. Most importantly, this study reflects the fact that teachers have been influenced by contextual factors, and these contextual factors are the concepts of difficult knowledge that teachers have crystalized to create different representations about that difficult knowledge. Lastly, because this study explores teachers’ history teaching of difficult knowledge in Taiwan, this study provides opportunities for people to understand conflicts, difficulties and injustice which Taiwan has been facing now. Fortunately, I hope this study could provide the chance to reflect on its situation in each country and give references to other readers and teachers.

Details

Social Studies Research and Practice, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1933-5415

Keywords

Article
Publication date: 2 August 2024

Chia Yu Hung, Eddie Jeng and Li Chen Cheng

This study explores the career trajectories of Chief Executive Officers (CEOs) to uncover unique characteristics that contribute to their success. By utilizing web scraping and…

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Abstract

Purpose

This study explores the career trajectories of Chief Executive Officers (CEOs) to uncover unique characteristics that contribute to their success. By utilizing web scraping and machine learning techniques, over two thousand CEO profiles from LinkedIn are analyzed to understand patterns in their career paths. This study offers an alternative approach compared to the predominantly qualitative research methods employed in previous research.

Design/methodology/approach

This study proposes a framework for analyzing CEO career patterns. Job titles and company information are encoded using the Standard Occupational Classification (SOC) scheme. The study employs the Needleman-Wunsch optimal matching algorithm and an agglomerative approach to construct distance matrices and cluster CEO career paths.

Findings

This study gathered data on the career transition processes of graduates from several renowned public and private universities in the United States via LinkedIn. Employing machine learning techniques, the analysis revealed diverse career trajectories. The findings offer career guidance for individuals from various academic backgrounds aspiring to become CEOs.

Research limitations/implications

The building of a career sequence that takes into account the number of years requires integers. Numbers that are not integers have been rounded up to facilitate the optimal matching process but this approach prevents a perfectly accurate representation of time worked.

Practical implications

This study makes an original contribution to the field of career pattern analysis by disclosing the distinct career path groups of CEOs using the rich LinkedIn online dataset. Note that our CEO profiles are not restricted in any industry or specific career paths followed to becoming CEOs. In light of the fact that individuals who hold CEO positions are usually perceived by society as successful, we are interested in finding the characteristics behind their success and whether either the title held or the company they remain at show patterns in making them who they are today.

Originality/value

As a matter of fact, nearly all CEOs had previous experience working for a non-Fortune organization before joining a Fortune company. Of those who have worked for Fortune firms, the number of CEOs with experience in Fortune 500 forms exceeded those with experience in Fortune 1,000 firms.

Details

Data Technologies and Applications, vol. 59 no. 1
Type: Research Article
ISSN: 2514-9288

Keywords

Article
Publication date: 7 January 2025

Sin-Er Chong, Xin-Jean Lim, Siew Imm Ng and Norazlyn Kamal Basha

This research explores the impact of approach and avoidance drivers on users’ discontinuance usage intention (DUI) in social commerce (s-commerce). It also examines the mediating…

Abstract

Purpose

This research explores the impact of approach and avoidance drivers on users’ discontinuance usage intention (DUI) in social commerce (s-commerce). It also examines the mediating role of perceived enjoyment and the moderating role of autotelic personality traits.

Design/methodology/approach

Using a purposive sample of 465 s-commerce users in Malaysia, data analysis was conducted using partial least squares structural equation modeling (PLS-SEM).

Findings

This study demonstrates that informational support is a key approach driver, enhancing perceived enjoyment and reducing perceived deception and DUI. Although perceived deception does not directly affect perceived enjoyment, it significantly predicts DUI. Additionally, the impact of informational support on DUI is mediated by perceived enjoyment and moderated by autotelic personality.

Practical implications

S-commerce stakeholders, including platform developers, sellers and policymakers, can leverage these findings to foster a sustainable s-commerce environment. Implementing the proposed strategies can enhance perceived enjoyment and reduce DUI among current users.

Originality/value

This research advances s-commerce marketing and IS discontinuance studies by extending the approach-avoidance motivations model (AAMM) into s-commerce and incorporating autotelic personality as a moderating factor provides new insights into user DUI in this evolving field.

Details

Marketing Intelligence & Planning, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 28 February 2025

Dixon Prem Daniel Rajendran and Sundarraj P Rangaraja

In this paper, we propose and test a conceptual model of how the psychological constructs of immersion, cognitive load (CL) and perceived autonomy (PA) relate to the performance…

Abstract

Purpose

In this paper, we propose and test a conceptual model of how the psychological constructs of immersion, cognitive load (CL) and perceived autonomy (PA) relate to the performance of users at cybersecurity games.

Design/methodology/approach

We test the proposed model through an experimental study of 208 participants who play a cybersecurity game and answer a survey. We use structural equation modeling to test our hypotheses and further compute Shapley values to assess the contribution of each construct to game outcomes.

Findings

Results reveal that immersion is an important explanator of CL, PA and outcome. Additionally, our statistical tests show how the inclusion of CL in the conceptual model brings out the relation between autonomy and game-outcome.

Originality/value

This study combines constructs stemming from different theories to propose a conceptual model that better explains game performance. The findings will help enhance learner engagement and motivation. In turn, this can potentially add value to designing cost-effective training methods that can address the growing range of cybersecurity issues in enterprises.

Details

Journal of Enterprise Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 15 November 2024

Muhammad Zia Ul Haq and Guangming Cao

While the importance of supply chain learning (SCL) is widely recognized by both academia and industry, the mechanisms through which SCL is developed and its effects on…

Abstract

Purpose

While the importance of supply chain learning (SCL) is widely recognized by both academia and industry, the mechanisms through which SCL is developed and its effects on environmental performance remain insufficiently understood. This study conceptualizes and empirically investigates the role of relational capital and information technology (IT) in enhancing SCL and improving environmental performance.

Design/methodology/approach

Drawing on socio-technical system theory (STS) and a knowledge-based view, this research employs structural equation modeling to test the proposed model, utilizing survey data collected from Chinese manufacturing companies.

Findings

The results demonstrate that relational capital with supplier and customer significantly enhances both supplier and customer learning. While IT does not directly impact supplier and customer learning, it exerts an indirect influence through its positive effect on relational capital. In other words, relational capital mediates the relationship between IT and supplier and customer learning. Additionally, this study finds that both supplier and customer learning enhance environmental performance.

Practical implications

This study provides actionable insights for managers, emphasizing the importance of relational capital in fostering SCL and improving environmental performance. By understanding these relationships, managers can develop more effective strategies for leveraging SCL as a tool for sustainability.

Originality/value

This study adds to the existing body of knowledge in supply chain management by offering a more nuanced and holistic model to explain how relational capital, IT and SCL interact to influence environmental performance, particularly within the context of Chinese manufacturing companies.

Details

Industrial Management & Data Systems, vol. 125 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 16 October 2023

Nabil Hasan Saleh Al-Kumaim, Marya Samer, Siti Hasnah Hassan, Muhammad Salman Shabbir, Fathey Mohammed and Samer Al-Shami

The purpose of this study is to understand the situation of hotels and tourism industry in Malaysia during and in post Covid-19 and to mitigate indirect damage caused by COVID-19…

Abstract

Purpose

The purpose of this study is to understand the situation of hotels and tourism industry in Malaysia during and in post Covid-19 and to mitigate indirect damage caused by COVID-19 to the hotel business and tourism industry by examining the factors that have an influence on hotel’s customer satisfaction rating and revisit intention through an integration of service quality (SERVQUAL) framework and expectation-confirmation theory (ECT).

Design/methodology/approach

The SERVQUAL and ECT were considered the underpinning theoretical models but are integrated and extended by including a few additional variables. Data were collected from 458 respondents of travelers and hotel customers in Malaysia and analysed by applying partial least squares structural equation model technique.

Findings

The empirical results established that significant positive relationships exist between the three newly emerged independent variables (IVs), namely, hygienic practice, greenness of service and digitalization and hotel customer satisfaction towards hotel revisit intention, and only two variables from SERVQUAL, namely, reliability and assurance, have a significant relationship with hotel customer satisfaction towards hotel revisit intention. The results reveal that customer satisfaction has significant direct effect between above-mentioned IVs and customers revisit intention.

Research limitations/implications

The use of purposeful sampling method in only one country might limit the generalizability of the results. Future research should be planned to duplicate the current study using a sizable sample of participants from multiple countries and include other related factors related to the pandemic phenomena such as safety, hotel location and health value offered.

Practical implications

Theoretical findings imply that service quality is a dynamic theory that should be examined continuously to achieve sustainable and resilient performance in today’s competitive business environment, as some modifications inevitably occur over time and new factors could be emerged. Regarding practical implications, study findings proved the great significance of assurance, reliability, digitalization, greenness and hygienic practices on customer satisfaction towards intention to revisit to hotel. Therefore, it is critical for hotel management to retain hotel business industry in a way that fits and matches customer’s health protection, meets customer’s newly prompted expectations and needs and ensures resilience during unsettled times.

Originality/value

This study is unique as the newly emerged variables are included in the research framework, and thus it helps to close the literature gap by introducing an integrated SERVQUAL and ECT theoretical model, which rarely performs in this context and can be replicated or extended with validated scales. This study contributes to enhancing hotel and tourism sustainable service quality performance to achieve myriad economic and health values.

Article
Publication date: 25 December 2024

Jinghan Zhang, Hang Zhou and Xinrui Zhang

This study investigates the role of interlocking director networks (IDN) in driving corporate digital transformation (CDT) and explores the moderating role of agency costs…

Abstract

Purpose

This study investigates the role of interlocking director networks (IDN) in driving corporate digital transformation (CDT) and explores the moderating role of agency costs, diversification and financial distress.

Design/methodology/approach

The analysis uses data from Chinese A-share listed companies on the Shanghai and Shenzhen stock exchanges from 2006 to 2021. A two-way fixed-effects model is employed to assess the impact of IDNs on CDT.

Findings

The results indicate that IDNs positively affect CDT. Furthermore, this effect is enhanced by agency costs and financial distress, while diversification acts as a negative moderator.

Originality/value

Informal institutions such as IDNs play a significant role in corporate governance in China’s relational society. This study focuses on the influence of informal institutions on digital transformation, expanding the understanding of the economic consequences of IDNs and enriching the literature on factors influencing digital transformation.

Details

International Journal of Emerging Markets, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1746-8809

Keywords

Article
Publication date: 29 July 2024

Khalid Rasheed Memon, Bilqees Ghani and Heesup Han

Using employee voice to advocate for customers' requirements, improves hospitality service. Organizations must understand what motivates or deters employee customer-oriented voice…

Abstract

Purpose

Using employee voice to advocate for customers' requirements, improves hospitality service. Organizations must understand what motivates or deters employee customer-oriented voice behaviour (COVB) to achieve its goals and enhance performance. This research investigates the predictors and outcomes of COVB of front-line employees (FLEs) in the hotel industry.

Design/methodology/approach

The study used the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines to steer the article search, screening, and inclusion. The research identified the extant studies conducted in both, high/low power distance countries that met the search criteria using the databases of SCOPUS, Web of Science, EBSCOHost and through snowballing of references.

Findings

The content analysis of 55 selected studies identified four themes that explain FLEs’ COVB in the hospitality industry. These four themes include customer-related, employee-related, organizational and leadership factors. Moreover, it was found that theoretical frameworks of the most of published studies are dominated by social exchange and conservation resource theories.

Practical implications

This study suggests hospitality firms to develop management strategies to foster FLEs COVB especially long-term personality trainings for FLEs is suggested for innovative and novel ideas.

Originality/value

This is the first study, as per our knowledge, on the hospitality industry that has been conducted to analyse and synthesize the literature related to FLEs’ COVB.

Details

Journal of Hospitality and Tourism Insights, vol. 8 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 6 January 2025

Md Moynul Hasan, Yu Chang, Khalid Hussain and Lu Tingyu

Drawing on service-dominant logic and co-creation literature, this study explores how social media marketing activities (SMMAs) in online healthcare communities (OHCs) impact…

Abstract

Purpose

Drawing on service-dominant logic and co-creation literature, this study explores how social media marketing activities (SMMAs) in online healthcare communities (OHCs) impact patients’ electronic word of mouth (E-WOM). Additionally, it aims to understand how patients’ E-WOM contributes to participation in value co-creation (PVCC) during the healthcare journey and influences patient well-being. This study also investigates the mediating role of patients’ E-WOM in bridging the relationship between the dimensions of SMMAs and patient PVCC dimensions.

Design/methodology/approach

Data were collected from 601 healthcare customers through a structured survey. Hypotheses were tested using partial least structural equation modeling (PLS-SEM) with SmartPLS 4.0.

Findings

Results demonstrate that interactivity and trendiness dimensions of SMMAs positively impact patients’ E-WOM communication. Patients’ E-WOM communication enhances their PVCC by influencing information seeking, information sharing, personal interaction and responsible behavior dimensions. Information seeking, personal interaction and responsible behavior in patient-provider interactions during the healthcare journey augment patients’ well-being, such as satisfying patients’ overall healthcare needs, ensuring mental peace and physical comfort and guaranteeing quality of life. Additionally, patients’ E-WOM mediates the relationship between SMMAs dimensions, such as interactivity and trendiness, with each dimension of patient PVCC.

Originality/value

This study extends the service-dominant logic and enriches the literature on healthcare service co-creation. It explores how SMMAs can enhance patient PVCC through E-WOM and improve patient well-being. Additionally, it provides valuable insights for social media marketing managers, healthcare professionals and marketing strategists.

Article
Publication date: 10 December 2024

Kwun Hung Li, Dickson K.W. Chiu, Elaine W.S. Kong and Kevin K.W. Ho

This research investigates mobile security awareness among university students in Hong Kong, who increasingly rely on mobile devices for their daily activities and academic needs…

Abstract

Purpose

This research investigates mobile security awareness among university students in Hong Kong, who increasingly rely on mobile devices for their daily activities and academic needs. This research seeks to inform targeted educational strategies and policies to enhance mobile security practices among young adults, particularly in regions similar to Hong Kong, where mobile usage is extensively integrated into everyday life.

Design/methodology/approach

Utilizing an online survey, this research assessed the mobile security awareness of 407 university students from Hong Kong. The Mann-Whitney U-test and other statistical methods were employed to analyze differences in security awareness based on demographic factors such as IT background, gender, educational level and participation in mobile security courses.

Findings

The research revealed a generally high level of mobile security awareness compared to similar research in other regions. It also highlighted that despite no significant difference in awareness between genders, students from IT-related fields or those who participated in mobile security courses exhibit higher awareness levels. These findings underscore the impact of focused education and training on enhancing mobile security awareness.

Originality/value

This research contributes to the limited but growing body of literature on mobile security awareness from the end-user perspective, particularly among university students in the Asia Pacific region. It offers valuable insights for governments, educators and corporate policymakers worldwide, providing a basis for integrating mobile security education into broader academic and professional training programs.

Details

Education + Training, vol. 67 no. 1
Type: Research Article
ISSN: 0040-0912

Keywords

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