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The present research work reviews and maps the thematic evolution of the interface between human resource (HR) practices and service quality (SQ) over the last 33 years.

The authors employed systematic literature review (SLR), bibliometric analysis and visualization to comprehensively map 215 papers extracted from the Web of Science and Scopus databases. The present study also helps to document the research themes that evolved through co-occurrence networks and thematic maps.

The study identifies that HR practices are the central drivers for maintaining SQ in an organization and found that teamwork, empowerment, recruitment, selection, training and reward are key for improving the SQ. It concludes the impact of HR practices on SQ, develops the knowledge structure of human resource management (HRM) operations and SQ literature and organizes it under various dimensions as antecedents and outcomes. As its foremost input, the current study proposes human resource practices and service quality (HRPSQ) framework for comprehensive HR practices and SQ in an organization.

The study is unique as it map the journey of HR practices and SQ and proposes a framework for improved performance.

The timeliness and quality of information provided to board members are crucial for them to effectively monitor and advise a firm. This study examines the influence of board composition and structure on (1) the board’s actions to mitigate the information asymmetry problem by implementing enterprise information systems (EIS) and (2) the board of directors’ awareness of information asymmetry, their perception of its causes and their efforts to address it.

Our research employs a mixed-methods approach. First, using data from 115 publicly listed Chinese companies, we empirically assess the likelihood of top-level EIS modules adoption at the firm level. Subsequently, through 23 semi-structured interviews, we aim to gain deeper insights into the behavioral motivations behind directors’ attempts to reduce information asymmetry.

The study reveals that boards with a higher number of independent directors or with a strategy committee – indicative of a greater concern regarding information asymmetry problems – are more inclined to adopt top-level EIS modules. Additionally, we identify three primary sources of information asymmetry that directors consider significant in prompting the adoption of top-level EIS modules to alleviate perceived information asymmetry.

This study contributes to both the corporate governance and information systems literature. The implementation and utilization of EIS at the board level have not been extensively explored previously. Moreover, while the issue of information asymmetry at the board level is recognized as a critical governance challenge, the ways in which directors perceive and address this issue remain largely unknown. Our research seeks to illuminate this relatively less-explored area.

Silence is a commonly seen phenomenon at the workplace. However, little is known about the cause and effect of leader silence. Drawing on the affective events theory, we develop a moderated mediation model to examine the effect of subordinates’ creative deviance on leader's authoritative silence and test the moderating effect of subordinates’ political skills.

Our research adopts a novel bottom-up perspective to investigate the subordinates’ influence on leader silence. A two-wave survey study involving 196 corporate team leaders in China was employed.

We found that leader’s workplace anxiety mediated the relationship between subordinates' creative deviance and leader's authoritative silence and subordinates’ political skills moderated the mediating effect.

Our research contributes to the leader silence literature in three folds. First, we employ the AET framework to study leader silence from the emotional perspective. Second, this research adopts a bottom-up angle to reveal the influence of subordinates’ behavior on leader silence. Third, the political skills lens offers novel explanation of why the anxious emotions triggered by followers’ creative deviance vary among leaders.

There is a gap in understanding with regards to the discrimination and prejudice experienced by gay entrepreneurs. To address this, an intersectional perspective is adopted to facilitate a better understanding of how lesbian and gay entrepreneurs may experience heterosexism.

This qualitative study uses semi-structured interviews to explore the experiences of 14 lesbian and gay entrepreneurs as they navigate homophobia and heterosexism.

The study contributes novel insights to the field of entrepreneurship, extending the study of lesbian and gay entrepreneurs to include gender and a fine-grained analysis of the experience of heterosexism. Its inclusion of an intersectional perspective of the lesbian-female entrepreneur expands the emerging body of literature examining intersectional identities of minority entrepreneurs.

The authors provide a more nuanced understanding of the impact of heterosexism on LGBT+ entrepreneurial activities. This is facilitated by the authors' adoption of an intersectional perspective which shows how the different axes of identity influenced gender identity performance in relation to the model of perceived neutrality in LGBT+ entrepreneurship. The authors also make an original contribution to minority stress literature through the authors' exploration of one facet of minority entrepreneurship, namely the impact of heterosexism on LGBT+ entrepreneurial activities.

Since accreditation bodies emphasize program-level learning goals, there is often less focus on measuring learning at the course level. This study aims to offer a method for using experiential learning exercises to measure student engagement and learning outcomes in cross-cultural relations courses by highlighting which learning outcomes to assess, how to measure the achievement of these learning outcomes, what students learn and the measurement process.

Data was collected from three sections of the (control group) and (experiment groups). Chi-square independence and analysis of variance (ANOVA) tests were employed to examine the significant association between these groups.

Students perform alike when exposed to various experiential learning methods. However, the lack of experiential learning might hinder students’ understanding of the course material. Consequently, the performance in both learning objectives from the control group was significantly lower than students in the experiment groups.

This study presents an approach for merging assurance of learning into integrated business courses, and how to use experiential learning exercises as instructional tools for improving and measuring learning. When course-level assessments focusing on developing relevant competencies are well-implemented, they can strengthen related program-level goals.