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Article
Publication date: 12 November 2024

Dan Song, Zhaohua Deng and Bin Wang

As more firms adopted AI-related services in recent years, AI service failures have increased. However, the potential costs of AI implementation are not well understood…

147

Abstract

Purpose

As more firms adopted AI-related services in recent years, AI service failures have increased. However, the potential costs of AI implementation are not well understood, especially the effect of AI service failure events. This study examines the influences of AI service failure events, including their industry, size, timing, and type, on firm value.

Design/methodology/approach

This study will conduct an event study of 120 AI service failure events in listed companies to evaluate the costs of such events.

Findings

First, AI service failure events have a negative impact on the firm value. Second, small firms experience more share price declines due to AI service failure events than large firms. Third, AI service failure events in more recent years have a more intensively negative impact than those in more distant years. Finally, we identify different types of AI service failure and find that there are order effects on firm value across the service failure event types: accuracy > safety > privacy > fairness.

Originality/value

First, this study is the initial effort to empirically examine market reactions to AI service failure events using the event study method. Second, this study comprehensively considers the effect of contextual influencing factors, including industry type, firm size and event year. Third, this study improves the understanding of AI service failure by proposing a novel classification and disclosing the detailed impacts of different event types, which provides valuable guidance for managers and developers.

Details

Industrial Management & Data Systems, vol. 125 no. 2
Type: Research Article
ISSN: 0263-5577

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Publication date: 11 December 2024

Jungrae Lee and Sora Kim

The 4th Industrial Revolution changed various aspects of our lives. Those influences also led to many changes in the sports field. The emergence of different wearable devices…

Abstract

The 4th Industrial Revolution changed various aspects of our lives. Those influences also led to many changes in the sports field. The emergence of different wearable devices which adapted Information Technology (IT) played a pivotal role in enhancing the field of sports science. As an example, smartwatches are one of the most popular wearable devices. They monitor an appropriate amount of exercise and manage individual health. These functions reflect people's desire to pursue an individual lifestyle, which leads to a trend of “quantified self.” A diversified market related to smart fitness equipment also provided a reasonable opportunity for people to select various training options. Combining online content with fitness equipment created an environment where people compete globally for individual fitness.

As such, the Fourth Industrial Revolution impacted sports field's development but yielded unexpected results. It has been criticized due to taking care of the body relying on machines, misconceptions of figures, and subordination of tools. Like Nomophobia which indicates a fear of being without a mobile phone, No-watchphobia confuses people. Boundaries between sports and game collapse, jobs of personal trainers are threatened, and inequality index of sports participation is enormously broad.

Critical scholars argue the need for in-depth reflection on whether the rationalization of society influenced by the development of science and technology is truly for human happiness and liberation or leads to restraint and alienation. From the critical scholars' perspective, academic concerns and phenomenological considerations should be contemplated based on the aspects of sports sociology.

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Article
Publication date: 28 November 2024

Dan Luo, Xiewen Ni, Eugene Cheng-Xi Aw and Garry Wei-Han Tan

This study aims to propose and validate a research framework pertaining to the willingness to disclose information in the context of mobile banking apps. The interrelationships…

83

Abstract

Purpose

This study aims to propose and validate a research framework pertaining to the willingness to disclose information in the context of mobile banking apps. The interrelationships between privacy protection, perceived personalization, social presence, design aesthetics, consumer empowerment, parasocial interactions and privacy concerns are assessed as antecedents of willingness to disclose information.

Design/methodology/approach

Based on a self-administered survey, this study gathered data from 450 Chinese consumers. The data were analyzed using structural equation modeling via SmartPLS 4 software.

Findings

The findings indicate that (1) privacy concerns are negatively related to willingness to disclose information, (2) parasocial interaction reduces privacy concerns, (3) consumer empowerment is positively influenced by privacy protection and perceived personalization and (4) social presence and design aesthetics positively contribute to the formation of parasocial interaction.

Originality/value

The current study serves to reinforce a theoretical understanding of the willingness to disclose information in mobile banking apps, which is underresearched. The findings offer alternative psychological mechanisms (i.e. consumer empowerment and parasocial interaction) and relevant mobile banking app attributes to explain the willingness to disclose information.

Details

International Journal of Bank Marketing, vol. 43 no. 3
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 11 February 2025

Gheorghe-Ilie Fârte, Daniel Rareș Obadă, Alexandra-Niculina Gherguț-Babii and Dan-Cristian Dabija

This research explores the impact of trust in online information, parasocial interaction, online flow experience, sharing fake news and corporate credibility on companies’…

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Abstract

Purpose

This research explores the impact of trust in online information, parasocial interaction, online flow experience, sharing fake news and corporate credibility on companies’ resilience to negative information.

Design/methodology/approach

A conceptual research model was developed, employing the flow theory to fill gaps in the literature. A cross-sectional national online survey was conducted among 1,550 respondents aged 16–74 in an emerging market, utilizing a quantitative-based approach; the data were then analyzed using structural equation modeling.

Findings

Trust in online information and parasocial interactions was found to impact the online flow experience, with parasocial interaction positively affecting it optimally. The sharing of fake news is affected by parasocial interaction and the online flow experience, which in turn affects corporate credibility.

Originality/value

Corporate credibility is shown to be an antecedent of resilience to negative information and word-of-mouth communication in companies, the former having a direct influence on the latter. The study hence has significant theoretical and managerial implications for communication and marketing.

Available. Open Access. Open Access
Article
Publication date: 6 February 2025

Dan Li

It is widely acknowledged that the ability of a firm to develop and exploit their innovative capabilities is a critical determinant that maintains their competitive advantage. The…

39

Abstract

Purpose

It is widely acknowledged that the ability of a firm to develop and exploit their innovative capabilities is a critical determinant that maintains their competitive advantage. The purpose is to evaluate the research and development (R&D) inputs and outcomes on the performance of firms in different stages.

Design/methodology/approach

Drawing on a sample of 30 firms over 8 years (2009–2016), the results from a three-stage Bayesian stochastic frontier analysis model support were used.

Findings

Some interesting findings were discovered. First, the R&D intensity is positively associated with the number of patents granted, which is negatively associated with the number of new drug approvals (NDAs). Second, R&D inputs, including expenditures and human resources, are negatively related to the number of NDAs and firm performance. Third, state-owned firms perform better and have more patents granted than private-owned firms in China. Finally, the traditional Chinese medicine firms and non-coastal firms both gain fewer profits, but they generate more new drugs than chemical drug firms and coastal firms in terms of policy support.

Originality/value

It is revealed that there are no common factors among Chinese pharmaceutical firms except for ownership, and this heterogeneous behavior indicates that there is no common factor for enhancing the efficiency of all Chinese pharmaceutical firms.

Details

Innovation & Management Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2515-8961

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Article
Publication date: 24 May 2024

Xi Luo, Jun-Hwa Cheah, Xin-Jean Lim, T. Ramayah and Yogesh K. Dwivedi

The increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange…

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Abstract

Purpose

The increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange theory to investigate how streamer- and product-centered signals influence customers’ likelihood of making an impulsive purchase in the live-streaming commerce context.

Design/methodology/approach

An online survey was designed and distributed to the target respondents in China using purposive sampling. A total of 735 valid responses were analyzed with partial least square structural equation modeling (PLS-SEM).

Findings

Both streamer-centered signals, i.e. streamer credibility and streamer interaction quality, were discovered to significantly influence product-centered signal, i.e. product information quality. Additionally, streamer interaction quality was found to have a significant impact on streamer credibility. Furthermore, it was observed that customer engagement played a significant mediating role in the relationship between product information quality and impulsive buying tendency. Moreover, the paths between product information quality and customer engagement, as well as the connection between engagement and impulsive buying tendency, were found to be moderated by guanxi orientation.

Originality/value

Despite the prevalence of impulsive purchases in live-streaming commerce, few studies have empirically investigated the impact of streamer and product signals on influencing customers’ impulsive purchase decisions. Consequently, to the best of our knowledge, this study distinguishes itself by offering empirical insights into how streamers use reciprocating relationship mechanisms to communicate signals that facilitate impulsive purchase decisions.

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Article
Publication date: 11 February 2025

Qian Zhou, Shuxiang Wang, Liya Wang and Wei Xu

Open innovation platform has become an effective field through which enterprises can acquire valuable knowledge for incremental and breakthrough innovation. However, as more…

32

Abstract

Purpose

Open innovation platform has become an effective field through which enterprises can acquire valuable knowledge for incremental and breakthrough innovation. However, as more entities join the innovation platform, the knowledge activities in the platform ecosystem are now facing higher complexity and vulnerability due to the differences in the knowledge demands as well as conflicting interest claims of participants. The lack of mature governance mechanisms has caused opportunistic behaviors like knowledge infringement, leakage and hiding, which seriously hinder the in-depth knowledge sharing and effective utilization. What’s more, the enthusiasm for collaborative innovation also reduced among multi-subjects. Therefore, the purpose of this study is to improve platform participants’ innovation ambidexterity under the guidance of scientific design of platform knowledge governance mechanisms through improved knowledge transformation processes.

Design/methodology/approach

Therefore, based on knowledge governance theory and knowledge transformation model (SECI, socialization-externalization-combination-internalization), the study explored the influence of relationship and contractual knowledge governance on the innovation ambidexterity of platform participants through the mediation effect of knowledge transformation. To better analyze complex causal relationships among variables and the chain multiple mediation effect, structural equation modeling is used, coupled with bootstrap analysis verification.

Findings

Platform contractual governance and relationship governance can positively influence the innovation ambidexterity of participants through knowledge trading and reuse, as well as through knowledge sharing and creation. The findings not only contribute to optimizing the effectiveness of knowledge activities on digital platforms but also provide empirical evidence and practical insights to support enterprises’ incremental and breakthrough innovation according to their own knowledge bases.

Practical implications

The findings offer valuable insights for providing decision-making guidance not only for platform-leading enterprises but also for individual and enterprise users on effectively using open innovation platforms to conduct knowledge seeking, trading or sharing and knowledge reuse or creation to enlarge the incremental innovation value and to trigger breakthrough innovation value in their product and technology developments.

Social implications

Through diverse knowledge governance mechanisms, platform-leading enterprises do not only act as “economic agents” with private attributes to reduce knowledge asymmetry in the public trading market, diffuse knowledge broadly and mitigate cooperation costs to increase economic value; they also serve as “social actors” for multilateral participants to increase the cohesion of knowledge sharing and creation to provide sustainable knowledge fuel for the higher level of breakthrough innovation. Overall, knowledge arrangement efficiency can be optimized, and breakthrough innovation value can be activated in a well-governed platform, gradually escaping the diminishing marginal benefits of exploitative innovation.

Originality/value

This study has extended the views of the knowledge transformation model under the platform context and proposed dualistic knowledge transformation pathways, named “tacit knowledge socialization” and “explicit knowledge combination,” respectively. Besides, it discovered that under the contractual and relationship knowledge governance mechanisms’ guiding, participants in open innovation platforms may choose different knowledge searching and exchange ways according to their knowledge needs and thus trigger the different knowledge transform process. Then, “tacit knowledge socialization” transformation can show larger positive impact on breakthrough innovation, while “explicit knowledge combination” transformation makes larger impact on incremental innovation.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 5 July 2024

Fabrice Ewolo Bitoto, Cerapis Nchinda Mbognou and Romuald Justin Amougou Manga

The purpose of this paper is to assess the direct effect of climate change on income inequality in Sub-Saharan Africa (SSA) and the channels through which it spreads.

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Abstract

Purpose

The purpose of this paper is to assess the direct effect of climate change on income inequality in Sub-Saharan Africa (SSA) and the channels through which it spreads.

Design/methodology/approach

Using a sample of 38 countries, the authors specify and estimate a panel data model using the generalized least squares method over the period 1991–2020. Robustness is achieved through the generalized moment method-system.

Findings

The results show that an increase in vulnerability to climate change is positively and significantly associated with an increase in income inequality. The results also show that the effects of climate change are mediated by gross domestic product/capita, population and agriculture at the 15%, 17% and 24% thresholds, respectively.

Research limitations/implications

The authors suggest the implementation of inclusive development policies consistent with climate mitigation and adaptation objectives; the creation of financial spaces from various sources to finance the social security of the most vulnerable; and the strengthening of agricultural resilience to climate-related adverse events, including financing for greenhouse agriculture.

Originality/value

On the positive side, it contributes to the literature on the analysis of the direct and indirect effects (transmission channels) of climate change on income inequality in SSA. Methodologically, the study goes beyond previous work as it adopts a stepwise methodology, dealing with the endogeneity issue. At the logical level, it offers some non-exhaustive suggestions of potentially interesting economic policies to guide policymakers in their common commitment to “reduce income inequality” (Sustainable Development Goal 10, target 10.1).

Details

International Journal of Development Issues, vol. 24 no. 1
Type: Research Article
ISSN: 1446-8956

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Article
Publication date: 5 December 2024

Zhitian Zhang, Hongdong Zhao, Yazhou Zhao, Dan Chen, Ke Zhang and Yanqi Li

In autonomous driving, the inherent sparsity of point clouds often limits the performance of object detection, while existing multimodal architectures struggle to meet the…

23

Abstract

Purpose

In autonomous driving, the inherent sparsity of point clouds often limits the performance of object detection, while existing multimodal architectures struggle to meet the real-time requirements for 3D object detection. Therefore, the main purpose of this paper is to significantly enhance the detection performance of objects, especially the recognition capability for small-sized objects and to address the issue of slow inference speed. This will improve the safety of autonomous driving systems and provide feasibility for devices with limited computing power to achieve autonomous driving.

Design/methodology/approach

BRTPillar first adopts an element-based method to fuse image and point cloud features. Secondly, a local-global feature interaction method based on an efficient additive attention mechanism was designed to extract multi-scale contextual information. Finally, an enhanced multi-scale feature fusion method was proposed by introducing adaptive spatial and channel interaction attention mechanisms, thereby improving the learning of fine-grained features.

Findings

Extensive experiments were conducted on the KITTI dataset. The results showed that compared with the benchmark model, the accuracy of cars, pedestrians and cyclists on the 3D object box improved by 3.05, 9.01 and 22.65%, respectively; the accuracy in the bird’s-eye view has increased by 2.98, 10.77 and 21.14%, respectively. Meanwhile, the running speed of BRTPillar can reach 40.27 Hz, meeting the real-time detection needs of autonomous driving.

Originality/value

This paper proposes a boosting multimodal real-time 3D object detection method called BRTPillar, which achieves accurate location in many scenarios, especially for complex scenes with many small objects, while also achieving real-time inference speed.

Details

International Journal of Intelligent Computing and Cybernetics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1756-378X

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Article
Publication date: 8 January 2025

Nabila Boukef, Aurore Haas and Michel Kalika

This paper aims to investigate the use of social media platforms compared to IT-enabled communication in the context of dispersed teams.

19

Abstract

Purpose

This paper aims to investigate the use of social media platforms compared to IT-enabled communication in the context of dispersed teams.

Design/methodology/approach

We draw on the millefeuille theory to develop a model that examines the impact of multiple media use (namely the millefeuille effect) on team performance. Data were collected from 70 dispersed teams.

Findings

We showed dispersed teams are more likely to improve their performance when relying on diverse media, including social media platforms and other IT-enabled communication. We provide empirical evidence that the millefeuille effect does not necessarily impede performance.

Originality/value

An increasing number of companies are implementing social media platforms as part of their media portfolio in addition to the already existing IT-enabled communication, such as email. However, we lack understanding of how the use of different media impacts team performance. Drawing on the millefeuille theory, this study investigates the use of social media platforms in dispersed teams by examining how their use with other IT-enabled communication can lead to team performance. This research introduces and differentiates two measures of the millefeuille effect to explain the different impacts of the millefeuille effect: millefeuille size (the number of non-overlapping media used) and millefeuille diversity (the variety of media used).

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

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