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The rise of mobile technologies has driven rapid growth in mobile banking (m-banking), making service quality a central area of inquiry for researchers and industry practitioners alike. Despite this focus, understanding of service quality in m-banking remains fragmented. In this regard, this article endeavors to provide a comprehensive, state-of-the-art overview of service quality in m-banking.

Drawing on a systematic review of 71 studies, this article explores the concept of service quality in m-banking through the lens of theories, constructs, contexts, and methods (TCCM), revealing the multifaceted nature of service quality and its role in m-banking.

The review underscores the multifaceted nature of service quality and its pivotal role in steering pivotal customer-centric outcomes in m-banking. Introducing the stimulus-organism-response (S-O-R) framework into the discourse of m-banking, the review reveals a range of quality-, system success-, and user-based stimuli, affecting m-banking users’ attitude, brand attachment, flow, and trust, thus shaping their intended and actual behavior, including usage, satisfaction, loyalty, and word-of-mouth. Further scrutiny underscores opportunities for renewed endeavors to bridge identifiable gaps by harnessing mixed methods, exploring new constructs, probing demographic and cross-cultural variations, and forging new instruments tailored to evaluate contemporary m-banking service quality.

This review distinguishes itself by providing a comprehensive and systematic exploration of service quality in m-banking through the lens of TCCM. Unlike previous studies that often focus on isolated aspects, this review integrates diverse perspectives to offer a holistic understanding of service quality in m-banking. Employing the S-O-R framework, this review not only maps the pathways from service quality stimuli to user responses but also identifies critical gaps and promising directions.

The extensive brand associations research lacks organisation when it comes to the used information cues. This paper aims to systematically map and categorise the brand knowledge associations’ components and develop a typology applicable to any brand.

Using the restaurant and hotel industries in four different European cultural clusters as contexts, this work uses well-established systematic qualitative analysis approaches to categorise, code and model pictorial content in two studies. A four-stage sampling process identified Instagram brand-posted signals (photos), 243 from 26 restaurants in Madrid, Paris and Rome for study one and 390 from 29 hotels in Moscow, Berlin and Stockholm for study two. Adhering to relevant guidelines, the manual coding procedures progressed from 246 for restaurants and 231 for hotels initially generated free information coding inductive codes to a theory-informed categorisation. Quantitative analysis complemented the qualitative analysis, revealing the information cues relative utilisation.

For both studies, the analysis produced a typology consisting of two high-level and five lower-level brand knowledge association categories, namely: (a) brand characteristics consisting of the brand as a symbol, the brand as a product and the brand as a person, and (b) brand imagery consisting of user imagery and experience imagery. The five lower-level categories comprise of sub-categories and dimensions, providing a more comprehensive understanding of the brand associations conceptual structure relevant to brands operating in any industry.

Researchers can use this typology to holistically encapsulate brand associations or design projects aiming to deepen brand knowledge association aspects/dimensions understanding.

Managers can use this typology to portray brands. Some of the identified lower-level categories and/or sub-categories and dimensions are likely to need customisation to fit specific contexts.

The suggested categorisation offers a solid, comprehensive framework for effectively categorising and coding brand knowledge associations and proposes a new theory in the form of a typology.

This paper aims to explore three operations and supply chain management (OSCM) approaches for meeting the 2 °C targets to counteract climate change: adaptation (adjusting to climatic impacts); mitigation (innovating towards low-carbon practices); and carbon-removing negative emissions technologies (NETs). We suggest that adaptation nor mitigation may be enough to meet the current climate targets, thus calling for NETs, resulting in the following question: How can operations and supply chains be reconceptualized for NETs?

We draw on the sustainable supply chain and transitions discourses along with interview data involving 125 experts gathered from a broad research project focused on geoengineering and NETs. We analyze three case studies of emerging NETs (biochar, direct air carbon capture and storage and ocean alkalinity enhancement), leading to propositions on the link between OSCM and NETs.

Although some NETs are promising, there remains considerable variance and uncertainty over supply chain configurations, efficacy, social acceptability and potential risks of unintended detrimental consequences. We introduce the concept of transformative OSCM, which encompasses policy interventions to foster the emergence of new technologies in industry sectors driven by social mandates but lack clear commercial incentives.

To the best of the authors’ knowledge, this paper is among the first that studies NETs from an OSCM perspective. It suggests a pathway toward new industry structures and policy support to effectively tackle climate change through carbon removal.

Technological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. This is particularly true for tourism, which is undergoing significant changes due to the development of new technologies. The level of technology diffusion depends on several factors like the exchange of information among peers, and the attitude and shared perception among the contributors. The aim of the study is to explore the diffusion of technology in tourism with a specific focus on the social media discourse around new technologies. Thus, the paper investigates the level of interest in these new technologies analysing the information exchange occurring between individuals on Twitter in order to explore the influence of reciprocal networking.

To capture the attitudes expressed in the industry, the study analyses the ongoing discourse on Twitter as a proxy for the participants “interest in new technologies. Through a social network analysis of the tweets and retweets conducted over a period of nine months, the research maps the level of information exchange about the diffusion of new technologies. Moreover, the sentiment analysis provides an interesting overview of the individuals” attitudes towards the awareness or the adoption of new technologies.

Our analysis has provided several insights: (1) the information network on blockchain in tourism consists of participants who change very quickly over time (high turnover of accounts); (2) some contributors have an extremely important role in influencing the flow of information in the system (information centralization), they can have a generalist (discussing several topics) or a specialist (focusing on a specific topic) behaviour and this strategic choice influences their network's structure; (3) these central nodes also have an impact on the definition of positive and negative sentiment towards a topic (sentiment influencer).

The paper contributes to the literature on technology diffusion, by focusing on one of the preconditions of diffusion that is the shared positive attitude towards technological innovation. More specifically, we adopt a network-based approach, which is useful to explain the level of information exchange and the public discourse that can impact the shared perception and attitude towards technological innovation. The study also highlights the role of knowledge brokers in influencing this public discourse. Future studies can deepen the association between positive perception, higher levels of information exchange and increasing usage of specific technologies. Our results also suggest further exploring the opportunity to combine social media data and other sources of information to shed more light on the technological innovation diffusion processes.

This paper shows how practitioners can benefit from the analysis of information exchange about new technologies in tourism adopting a network perspective with the aim of understanding the level of influence among contributors. Moreover, the increasing interest in blockchain technology and the potential combination between social media data and other sources of information can offer promising insights.

The present study explores the level of technology diffusion through the analysis of information exchange on social media (Twitter). Furthermore, the dynamics of individual user behaviour offers a better understanding about media effects.

While previous research is focused on the users' perception towards the development of new technologies in tourism, the aim of this study is to investigate the dynamics behind the level of diffusion of information and awareness about these new technologies, which still represents an unexplored area of research.

This study develops a theoretical framework to explore the influence of green brand positioning on green brand loyalty, examining the mediating effects of green brand attitude and identification.

Employing an empirical approach, the study administers a questionnaire survey to 546 runners at a road race conducted in New Taipei City, Taiwan. Structural equation modeling is employed to validate the research framework.

The empirical results demonstrate that green brand positioning directly enhances green brand attitude and identification. High green brand attitude and identification lead to favorable green brand loyalty. Thus, the relationship between green brand loyalty and positioning is mediated by green brand attitude and identification.

To foster green brand loyalty, road race organizations can undertake efforts to enhance the brand positioning of their events.

Few studies have assessed green branding from the perspective of sports participants. This study develops a research framework of green brand loyalty through the lens of runners to address this research gap. The findings show that effective market segmentation strategies are crucial for attracting participants in highly competitive event markets. The findings advance the research field by considering green brand positioning, attitude and identification as factors for improving green brand loyalty.

The construction industry shows an increased interest in how to manage logistics within construction projects. Often construction logistics is outsourced to a logistics service provider (LSP). However, construction logistics is normally approached either as a strategic decision or as an operational issue and rarely as a tactical concern. The purpose of this study is to explore how to organize the logistics outsourcing decision at strategic, tactical and operational levels.

This study is performed as a single-case study within a construction corporation, containing (amongst others) a building contractor (BC) and a construction equipment rental company (CERC) offering logistics services.

The study shows that to procure construction logistics service successfully, BCs need logistics capabilities at strategic and tactical levels to maintain an alignment between the use of logistics services and operational characteristics. Simultaneously, CERC’s need to design their service offerings to correspond to the needs of the BC.

This study builds on a single-case study of a Swedish construction corporation. Further research is needed to better understand current logistics outsourcing and development practices and how these can be improved to foster better logistics management at the project level.

BCs find suggestions of different logistics organization structures and suitable outsourcing arrangements. CERCs and LSPs can use the findings to understand their customers’ needs and adapt service offerings.

To the best of the authors’ knowledge, this study is one of the first studies of how two companies within a corporation can work together to develop construction logistics service offerings.

The study aims to investigate how stakeholders in the UK farm-to-retail lamb value chain fared in the wake of Britain’s formal exit from the European Union, along with the worldwide COVID-19 epidemic.

Eight interviews were conducted with members of three separate stakeholder groups within the UK lamb value chain (farmers, meat processors and retail buyers) to ascertain the benefits and challenges faced. Interviews were transcribed and thematically coded, revealing three key “themes”: economic consequences, supply chain impacts and policy changes.

Farmers were positively affected by an increase in the lamb sale price, but meat processors and retail buyers were more negatively affected by changes to the export process (increased paperwork, bureaucracy challenges and border control checks) and labour shortages. All three groups complained of a perceived lack of support from Government, and of a sense of uncertainty in relation to the new UK Agricultural Policy and future international trade deals.

The study relates to a limited time-envelope (November 2021–March 2022), and interview sample (2–3 members of each group). Follow-up research will be required to ascertain whether these findings prevail across the UK lamb value chain, and to help inform Government with a view to protecting vulnerable stakeholders in the sector and securing British lamb for consumers.

The research provides novel insights into the UK lamb value chain at a time of market uncertainty.

Introduction: Regulatory technology (Regtech) uses technology and innovative techniques to improve and expedite regulatory compliance procedures across various sectors, notably the financial industry. This chapter closely examines how Regtech is being used in the financial sector.

Purpose: This study examines the adoption and implementation of Regtech solutions in the financial sector. It aims to identify the leading technologies propelling the adoption of Regtech and the benefits and challenges financial institutions face when implementing Regtech solutions for regulatory compliance.

Need of the Study: The study examines the increasing demand for effective regulatory compliance in the financial sector. Financial institutions seek novel ways to streamline compliance procedures as regulatory complexities increase. This study fulfills the need to examine the adoption of Regtech as a potential solution to enhance regulatory compliance’s efficiency and effectiveness.

Research Methodology: This chapter’s research methodology entails a comprehensive review of existing studies, and examples to collect pertinent data and insights. The current study provides an extensive and comprehensive view of the existing studies. Examining real-world examples provides practical examples and demonstrates the efficacy of Regtech in the financial sector.

Findings: The findings reveal that the adoption of Regtech is gaining momentum in the financial industry, with increasing recognition of its potential benefits. Financial institutions leverage Regtech solutions to automate compliance processes, monitor regulatory changes, and enhance risk management practices. However, technological complexities, regulatory constraints, and data security concerns pose significant hurdles to widespread adoption.

Climate change (CC) poses significant risks to society, but there are ways people can address it – including in their personal and professional lives. One professional context – higher education – has a unique role in tackling CC through educating future leaders and researching potential solutions. This study aims to identify the predictors that determine climate action in the university.

The predictors of climate action (including both personal behaviour change and academic subject choice) are examined amongst both university students and staff at a UK university. The authors present the results of an online survey (N = 3,326).

Climate education and research were associated with early and mid-career researchers, years working/studying and academic field, with engineering staff/students most involved. Climate anxiety and awareness of university climate emergency declarations and credible climate information sources significantly explain academic behaviour among students and academics. In addition, activities with substantial carbon footprints, such as driving and eating ruminant meat, could be associated with CC research and teaching.

These results highlight the importance of improving climate literacy, and sustainability initiatives within higher education. To address the urgent issues of CC, higher education institutions must integrate climate education, research and sustainable practices.

The impact of climate change (CC) has become the most defining issue of the present times. From an increase in temperature to food and water scarcity, the adverse effect of CC is faced globally by all countries on an unprecedented level. Environmentally polluting industries are considered one of the primary contributors to the problem of CC. This chapter aims to provide an understanding of the emerging global threat of CC and various strategies that environmentally polluting firms could undertake to tackle the climate change crisis.

Based on the review of the literature, this chapter presents deliberation on the climate change crisis and various strategies for environmentally polluting industries to tackle CC issues.

This chapter presents a bird's eye view of the CC issue and various strategies that could be undertaken by environmentally polluting industries to address the CC crisis.

This chapter should be very useful for policymakers, practitioners and corporations to understand the issue of climate change and global warming and its implications. Further, it will also help polluting companies to reduce greenhouse gas (GHG) emissions and address the adverse impact of their business activities.

Considering the dearth of sector-specific studies based on climate change, this chapter is one of the few studies that explore CC strategies in the context of polluting industries.