Abstract
Purpose
The purpose of this study is to explore how digital transformation helps enterprises achieve high-quality development, including the mediating mechanism of information transparency, innovation capacity and financial stability, the moderating role of financing constraints and government subsidies, and the heterogeneous effects of property rights, size and growth.
Design/methodology/approach
This study conducts two-way fixed-effect model using 780 samples of China's Shanghai-Shenzhen A-share listed companies from 2012 to 2019.
Findings
The results show that digital transformation can effectively improve the total factor productivity (TFP) of enterprises through the triple channels of information transparency, innovation capability and financial stability. Meanwhile, financing constraints significantly inhibited the contribution of digital transformation to TFP, while government subsidies significantly increased the contribution of digital transformation to TFP. In addition, state-owned enterprises (SOEs), large enterprises and high-growth enterprises are more able to achieve high-quality development by increasing their digital transformation.
Practical implications
In the process of implementing digital transformation, companies should actively improve information transparency, financial stability and innovation capabilities, and choose differentiated paths based on intrinsic characteristics such as property rights, scale and growth. At the same time, the government should actively improve not only the digital institutional environment but also the financial policy and credit system.
Originality/value
This study enriches the theoretical research framework of digital transformation and high-quality development by identifying the channel mechanisms and boundary conditions through which digital transformation affects high-quality development and expands the consequences of digital transformation and the antecedents of high-quality development.
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This study aims to examine the combinations of internal and external knowledge flows between research and development (R&D) incumbents and start-ups in the context of open…
Abstract
Purpose
This study aims to examine the combinations of internal and external knowledge flows between research and development (R&D) incumbents and start-ups in the context of open innovation. While there is a growing body of knowledge that has examined how, in a knowledge economy, a firm’s knowledge and innovation activities are closely linked, there is no systematic review available of the key antecedents, perspectives, phenomenon and outcomes of knowledge spillovers.
Design/methodology/approach
The authors have conducted dual-stage research. First, the authors conducted a systematic review of literature (97 research articles) by following the theories–contexts–methods framework and the antecedent-phenomenon-outcomes logic. The authors identified the key theories, contexts, methods, antecedents, phenomenon and outcomes of knowledge spillovers between R&D-driven incumbents and start-ups in the open innovation context. In the second stage, the findings of stage one were leveraged to advance a nomological network that depicts the strength of the relationship between the observable constructs that emerged from the review.
Findings
The findings demonstrate how knowledge spillovers can help incumbent organisations and start-ups to achieve improved innovation capabilities, R&D capacity, competitive advantage and the creation of knowledge ecosystems leading to improved firm performance. This study has important implications for practitioners and managers – it provides managers with important antecedents of knowledge spillover (knowledge capacities and knowledge types), which directly impact the R&D intensity and digitalisation driving open innovation. The emerging network showed that the antecedents of knowledge spillovers have a direct relationship with the creation of a knowledge ecosystem orchestrated by incumbents and that there is a very strong influence of knowledge capacities and knowledge types on the selection of external knowledge partners/sources.
Practical implications
This study has important implications for practitioners and managers. In particular, it provides managers with important antecedents of knowledge spillover (knowledge capacities and knowledge types), which directly impact the R&D intensity and digitalisation driving open innovation. This will enable managers to take important decisions about what knowledge capacities are required to achieve innovation outcomes. The findings suggest that managers of incumbent firms should be cautious when deciding to invest in knowledge sourcing from external partners. This choice may be driven by the absorptive capacity of the incumbent firm, market competition, protection of intellectual property and public policy supporting innovation and entrepreneurship.
Originality/value
Identification of the key antecedents, phenomenon and outcomes of knowledge spillovers between R&D-driven incumbents and start-ups in the open innovation context. The findings from Stage 1 helped us to advance a nomological network in Stage 2, which identifies the strength and influence of the various observable constructs (identified from the review) on each other. No prior study, to the best of the authors’ knowledge, has advanced a nomological network in the context of knowledge spillovers between R&D-driven incumbents and start-ups in the open innovation context.
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Social value creation (SVC) is the primary emphasis for unifying the various issues in contemporary social entrepreneurship (SE) literature and practice since it highlights the…
Abstract
Purpose
Social value creation (SVC) is the primary emphasis for unifying the various issues in contemporary social entrepreneurship (SE) literature and practice since it highlights the fundamental problem of sustainability in SE business. Accordingly, SVC as an outcome of SE represents the primary drive of social entrepreneurs (SEs). However, SEs encounter multi-dimensional challenges as they work to build their SE businesses and create social value. In the current context of digitally transforming entrepreneurship scenario, this study investigates the role of SE compassion and digital learning orientation (DLO) for SVC ability of SEs.
Design/methodology/approach
The study utilized a quantitative survey approach for primary data collection from social entrepreneurs in Saudi Arabia. A total of 158 valid replies from social entrepreneurs were obtained for the study. Using SmartPLS (3.0), partial least square structural equation modeling was used to analyze the data.
Findings
The results validated a model of SVC in which the SE compassion and DLO positively impact the SVC ability in SEs. However, the impact of DLO in moderating the SE compassion - SVC relationship in SEs was not proven.
Practical implications
The study established the role of SE compassion in explaining the distinctive SVC ability in SEs. Meanwhile, given the expanding necessity for SEs to leverage digital technologies for SE missions, the study provides implications for nurturing positive outcomes in terms of SE compassion and DLO outcomes among SEs. This organized knowledge can help entrepreneurs, educators and policymakers better incorporate these concerns in SE education, and social enterprises and entrepreneurs’ developmental initiatives.
Originality/value
This work is pioneering in that it conceptualizes and tests a theoretical framework that links SE compassion, DLO, and SVC in SEs. Meanwhile, the study is the first to operationalize the DLO in entrepreneurs. The study thus generates fresh insights about SVC in SE amid the digitally transforming entrepreneurship scenario.
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Ali Pourranjbar, Sajjad Shokouhyar, Mohammad Hossein Shahidzadeh, Ethan Nikookar, Sina Shokoohyar and Zahra Pirmoradian
Given the growing emphasis on environmental consciousness and sustainability as core principles within most companies, product-service systems are recognized as strategic…
Abstract
Purpose
Given the growing emphasis on environmental consciousness and sustainability as core principles within most companies, product-service systems are recognized as strategic approaches to achieving sustainability objectives. Consequently, understanding consumer acceptance of these systems is of paramount importance. This study seeks to explore users' perspectives on the barriers that impede the adoption of product-service systems, intending to prioritize these obstacles.
Design/methodology/approach
This study utilizes a social media-based approach, specifically analyzing tweets related to Zipcar, an American car rental company that exemplifies a usage-oriented product-service system. The analysis identifies the factors influencing the acceptance of this system. The study utilizes topic modeling and sentiment analysis techniques to analyze the tweets. The opportunity value of each topic is determined, aiding in the identification of topics that require improvement. Furthermore, the interrelation between topics is explored, followed by correlation analysis to assess their significance.
Findings
Eight topics strongly related to the keywords are identified. Among them, “responsiveness”, “responsibility”, and “trust” hold the highest opportunity values. The findings emphasize the importance of service providers proactively addressing the obstacles that impede consumers' willingness to adopt product-service systems. Prioritization should be given to topics with higher opportunity values.
Originality/value
This research uncovers the primary obstacles to adopting the product-service system by directly considering consumer opinions and providing a prioritized list of these obstacles.
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Zaid Jaradat, Ahmad Mtair AL-Hawamleh and Marwan Altarawneh
The aim of this study is to investigate technological and innovation orientation contribution to the development and sustainability of the industrial sector.
Abstract
Purpose
The aim of this study is to investigate technological and innovation orientation contribution to the development and sustainability of the industrial sector.
Design/methodology/approach
The authors gathered the perspectives of many experts who were aware enough of their company’s technical and innovation orientations to participate in this study to understand how technology and innovation orientations may affect sustainability and development. These people included the company managers, accounting department heads, IT department workers and employees in the innovation department. This was accomplished by distributing a thorough questionnaire intended to gather their perspectives.
Findings
The study’s results highlight the significant positive relationship between technological and innovation orientation. Moreover, the study demonstrates that both technological and innovation orientation were found to positively impact the sustainability and development of the industrial sector.
Practical implications
This study provides practical insights for policymakers, industrial managers and innovation supporters in Jordan. Managers can use these insights to reassess technology adoption and innovation strategies. Additionally, investing in staff skills and technology readiness can boost efficiency, competitiveness and long-term growth.
Originality/value
To the best of the authors’ knowledge, this study is pioneering research to shed light on the connection between technological orientation, innovation orientation and sustainability and development in the industrial sector, providing valuable insights for policymakers and practitioners alike.
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Yuelei Dong and Meng Wang
This study aims to explore the dimensional structure of hotel digital intelligence capability and develop a measurement scale.
Abstract
Purpose
This study aims to explore the dimensional structure of hotel digital intelligence capability and develop a measurement scale.
Design/methodology/approach
This study adopts qualitative and quantitative approaches to conduct an exploratory inquiry into the structural dimensions of hotel digital intelligence capability with the help of grounded theory. Based on this, several questionnaires were developed to test the measurement scale and verify its validity.
Findings
The results reveal that hotel digital intelligence capability comprises four dimensions: data collection and processing capability, customer service personalization capability, digital intelligence decision support capability and sustainable development capability. The measurement scale consists of four factors and 13 items, with reliability and validity tests demonstrating ideal levels.
Originality/value
This study not only provides a new perspective to understand hotel digital intelligence capability but also develops a corresponding measurement scale, laying a solid theoretical basis for hotel managers to scientifically evaluate this capability to achieve sustainable competitive advantage.
研究目的
本研究旨在探索酒店数智化能力的维度结构,并开发其测量量表
研究设计/方法
本研究采用定性和定量的方法,对酒店数智化能力的结构维度进行探索性研究。在此基础上,编制了调查问卷以检验量表并验证其有效性
研究发现
研究结果表明,酒店数智化能力包括四个维度:数据收集与处理能力、客户服务个性化能力、数智化决策支持能力以及可持续发展能力。测量量表由四个因子和13个条目组成,信度和效度测试表明其达到了理想水平
原创性/价值
本研究不仅为理解酒店数智化能力提供了新的视角,还开发了相应的测量量表,为酒店管理者科学评估该能力以实现可持续竞争优势奠定了坚实的理论基础
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Andrei Bonamigo, Arielle da Silva Barbosa, Enzo De Almeida Santana Rocha and Steffan Macali Werner
This paper aims to identify the facilitators and inhibitors of Lean Service 5.0 from a knowledge management perspective.
Abstract
Purpose
This paper aims to identify the facilitators and inhibitors of Lean Service 5.0 from a knowledge management perspective.
Design/methodology/approach
First, it was conducted a systematic literature review based on the systematic search flow method of Ferenhof and Fernandes (2016), and finally, the authors conducted a content analysis based on Bardin (2011).
Findings
A total of five facilitators were found in the literature: digital transformation, structured communication flow, top management commitment, training and team commitment; and four inhibitors, among them: sociocultural problems, limited knowledge, negative impacts of top management commitment and lack of integration between technologies, that interfere at knowledge management. Based on the findings, a framework that correlates facilitators and inhibitors of Lean Service 5.0 by the knowledge management view was constructed.
Research limitations/implications
The systematic review conducted is not limited to one specific area of service sectors and/or research area. The content analysis can present limitations of content in the function of disponibility and detailment of information presented in the paper analyzed.
Practical implications
The findings in this research and the framework developed allow to provide support to people managers and decision-makers at organizations, in other to formulate strategies to encourage Knowledge Management in service organizations, as well as mitigate inhibitors to the adoption of Lean Service 5.0 in organizations. Furthermore, the findings of this study can provide support to develop procedures, techniques and metrics for the maturity of Lean Service 5.0 from a Knowledge Management perspective.
Social implications
The findings point that people management and culture development turned to continuous improvement by the dissemination of knowledge has been shown as a key element to the success of Lean Service 5.0. Thus, the development of people skills to explicit knowledge is a crucial factor in dealing with inhibitors of lean management in service organizations.
Originality/value
To the best of the authors’ knowledge, this is the first paper that identifies facilitators and inhibitors to adopting and managing Lean Service 5.0 from a knowledge management view; besides, presents a framework to guide service professionals in the implementation and maintenance of Lean Service 5.0.
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Zhibo Yang, Ming Dong, Hailan Guo and Weibin Peng
This study examines the role of digital transformation intentions in enhancing the perceived resilience of firms, with a focus on China’s manufacturing sector. It investigates the…
Abstract
Purpose
This study examines the role of digital transformation intentions in enhancing the perceived resilience of firms, with a focus on China’s manufacturing sector. It investigates the mediating role of knowledge sharing and the moderating impact of transformational leadership.
Design/methodology/approach
A quantitative approach was employed, collecting data from 347 manufacturing firms. Participants included managers and MBA students involved in digital transformation projects. The study utilized statistical analysis to explore the relationships between digital transformation intentions, knowledge sharing, transformational leadership and perceived firm resilience.
Findings
The analysis reveals that knowledge sharing is a critical mediating factor between digital transformation intentions and perceived firm resilience. Additionally, transformational leadership significantly strengthens this relationship, highlighting its importance in the successful implementation of digital initiatives.
Research limitations/implications
The study is geographically and sectorally limited to China’s manufacturing sector, which may affect the generalizability of the findings. Future research could explore other sectors and regions to validate and extend the results.
Practical implications
The findings underscore the necessity of integrating digital transformation initiatives with effective leadership and knowledge management practices. Firms that foster transformational leadership and facilitate knowledge sharing are better equipped to enhance their resilience in the face of global disruptions.
Originality/value
This research offers a deep understanding of how digital transformation intentions, mediated by knowledge sharing and supported by transformational leadership, contribute to perceived firm resilience. It provides valuable insights for both academic research and practical applications in the field of management.
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Feifei Zhao and Yifan Zha
In the era of the digital economy, digital platform capability plays an important role in the process of firm digitization. This study aims to investigate the relationships among…
Abstract
Purpose
In the era of the digital economy, digital platform capability plays an important role in the process of firm digitization. This study aims to investigate the relationships among digital platform capability and innovation performance from the perspective of external knowledge search and resource bricolage.
Design/methodology/approach
This study uses the hierarchical regression and bootstrapping methods to test the theoretical framework and research hypotheses. The survey data were collected from 629 Chinese firms.
Findings
This study finds that digital platform capability has a significant positive effect on innovation performance; external knowledge search and resource bricolage both play partial mediating roles between digital platform capability and innovation performance. There exist the serial mediation effects of “digital platform capability – external knowledge search – resource bricolage – innovation performance”.
Originality/value
The conclusion of this study can expand the research on digital platform capability, reveal the internal mechanism of digital platform capability in firm innovation and provide ideas and inspiration for firms to improve innovation performance and realise high-quality development.
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Mohsen Motamedimoghadam, Miguel Mira da Silva and Miguel Amaral
The rapid advancement of digital technologies compels companies across all industries to develop new capabilities to foster innovation and sustain competitiveness. Consequently…
Abstract
Purpose
The rapid advancement of digital technologies compels companies across all industries to develop new capabilities to foster innovation and sustain competitiveness. Consequently, scholarly debates have intensified regarding how these new capabilities contribute to companies’ innovation endeavors. This study addresses this imperative by exploring two primary research questions: first, identifying the essential organizational capabilities for digital innovation; and second, examining how these capabilities facilitate innovation. The objective is to develop a comprehensive conceptual framework that classifies digital innovation capability as a higher-order organizational capacity, offering valuable insights for both academic scholarship and practical applications in digital innovation management.
Design/methodology/approach
Using a qualitative approach, this study combines a systematic literature review with grounded theory principles to analyze 38 empirical papers from Scopus and Web of Science databases. The rigorous multi-stage coding process – open, axial and selective coding – facilitated the identification and synthesis of valuable insights for digital innovation capabilities. This approach ensures a comprehensive yet focused review, supporting the development of a robust theoretical framework.
Findings
Four critical capability clusters were identified to shape digital innovation capabilities: sensing, analytic-driven, digital platform and orchestration. Sensing capabilities enhance environmental awareness and enable organizations to detect market needs and opportunities, fostering customer-centric innovations. Analytic-driven capabilities leverage data for insightful decision-making and trend analysis. Digital platform capabilities highlight the strategic use of technological infrastructures to enable collaborative innovation, integrating diverse capabilities and objectives. Orchestration capabilities focus on effective coordination of resources and partnerships, ensuring sustained digital innovation by bridging capability gaps and reconfiguring resources. Collectively, these clusters offer a holistic framework for excelling in the dynamic digital innovation landscape.
Originality/value
While previous literature has focused on the impact of individual capabilities on digital innovation, this study offers a novel and integrative framework that categorizes digital innovation capabilities into four distinct yet interconnected clusters: sensing, analytic-driven, digital platforms and orchestration. This framework delineates the unique roles each capability plays in the digital innovation process. By synthesizing empirical studies and constructing a robust theoretical framework, this research significantly contributes to both academic scholarship and practical applications, offering essential strategies for organizations to enhance their digital innovation efforts through sustainable capability development.