Search results

Industry 4.0 (I4.0) technologies and practices are changing the way quality is managed in organizations, giving rise to the movement known as “Quality 4.0” (Q4.0). In this context, this study aims to analyze the barriers organizations face when trying to implement Q4.0 and to examine whether there are significant differences according to size, sector, level of excellence and degree of readiness for Q4.0 implementation.

The sample comprises 107 Spanish organizations with some form of European Foundation for Quality Management (EFQM) excellence recognition system. The methodology includes multivariate techniques (factor analysis and mean difference analysis).

The study has managed to summarize the ten main barriers to the implementation of Q4.0 identified in the literature in three groups: organizational (five barriers), knowledge (two barriers) and technological (three barriers). The main barriers are the high investment in technology required to implement Q4.0 and the need for more training and competence of workers. In addition, SMEs encounter more significant technological barriers when implementing Q4.0 than large companies. However, organizational and knowledge barriers are the same. Organizations in the service sector come across more organizational and knowledge barriers to implementing Q4.0 than industrial organizations; no differences were identified for technological barriers. The higher the EFQM seal of excellence achieved, the lower the knowledge barriers faced, with no differences in organizational and technological barriers. Finally, it is observed that the more prepared organizations are to implement Q4.0, the lower the barriers they face.

The study helps managers identify the barriers they may encounter when implementing Q4.0, which helps design short- and long-term plans to mitigate or break down these barriers.

The study provides empirical evidence on an organization’s barriers to implementing Q4.0. On the other hand, the barriers are related to some of the relevant characteristics that define the organizations, such as their size, the sector of activity, their level of excellence and their degree of preparation for implementing Q4.0.

This paper aims to evaluate the evolution of the organizational field in the Colombian coffee industry between 1960 and 2020 and explain how peripheral actors influenced institutional change.

The methods analyze historical processes from a hermeneutical and interpretative perspective. The authors used data collection techniques through interviews, archive data, publications and media reports, embracing an interdisciplinary and qualitative documentary approach. This approach helps the authors unravel the temporal dimensions of the historical discourse related to coffee and the involvement of various actors within organizational structures.

The authors found that, unlike the literature regarding the change in organizational fields, recently, within the coffee sector in Colombia, the institutional work of peripheral actors (small producers, local associative groups and coffee women, among others) is changing the field as follows: (1) women are changing traditional behaviors moving from hierarchical family structures and lack of gender awareness, to empowered, horizontal and sustained relationships, (2) indigenous people include rituals and other traditional practices in coffee production and (3) ex-guerrilla members are helping to strengthen the peace process implementation in Colombia through coffee production.

The authors did not conduct statistical or computational analysis to simulate the emergence of new organizational forms. Instead, the authors attempted to elucidate narratives and discourses that reflect the tensions between central and peripheral actors from a historical perspective.

This study seeks to help leaders and managers overcome processes or organizational change in which peripheral actors are crucial. From that perspective, allocating resources and capabilities can become more effective.

This paper offers a new perspective of change within organizational fields from the roles of peripheral actors, which are fundamental in change processes within organizational fields, especially in the global south, where tensions between elites and vulnerable people are familiar.