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1 – 10 of 20Samiha Siddiqui, , Sehar Nafees and Sheeba Hamid
India's Muslim women (MW) face significant underrepresentation within the government and commercial sectors, rendering them virtually invisible in the job market. This…
Abstract
Purpose
India's Muslim women (MW) face significant underrepresentation within the government and commercial sectors, rendering them virtually invisible in the job market. This underrepresentation is compounded by the double stigma of being both Muslim and female. As a result, this study aims to address this critical issue by looking into MW's intention to work in the industry of tourism and hospitality (T&H).
Design/methodology/approach
A survey was conducted online to gather data and 404 of the responses met the requirements for selection. The research model was empirically assessed by applying structural equation modelling. The data collection phase spanned from August 11, 2023, to November 10, 2023.
Findings
The study's findings demonstrate the effectiveness of the extended theory of planned behaviour in providing a robust model for analysing MW's intentions to participate in the T&H industry.
Research limitations/implications
This research discloses inclusive policies, reduces discrimination, empowers women in the workforce, improves educational opportunities, promotes cultural sensitivity and fosters inclusive leadership in the T&H industry, focusing on MW career intentions, to achieve Sustainable Development Goal 5 (gender equality).
Originality/value
The importance of this study is contingent upon its ability to inform policymakers in academia and the T&H sector. By recognising and addressing the barriers faced by MW, it has the potential to foster a workplace environment that promotes equality and eliminates discrimination, ultimately improving the image of the T&H industry and harnessing the untapped potential of these women in India.
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Immersive technologies fully immerse users in augmented environments for interactive experiences. The purpose of this study is to measure consumers’ intention towards experiencing…
Abstract
Purpose
Immersive technologies fully immerse users in augmented environments for interactive experiences. The purpose of this study is to measure consumers’ intention towards experiencing immersive technologies at tourism destinations using an integrated theory of planned behaviour (TPB) and technology acceptance model (TAM) model within the stimulus-organism-response (S-O-R) framework, including motivation (MOT), trust (TR) and perceived risk (PR).
Design/methodology/approach
The survey data was collected through convenience sampling via an online questionnaire, with a sample size of 487 Indians. Structural equation modelling was conducted using SPSS and AMOS software for data analysis, ensuring a robust examination of the proposed model and its relationships.
Findings
Virtual interactivity and social interaction influence both attitude and perceived behavioural control. Attitude, perceived behavioural control, perceived usefulness and TR significantly influence intention. However, MOT, PR and perceived ease of use do not exhibit a significant influence on intention. These findings highlight the importance of these variables in shaping consumers’ intention towards experiencing immersive technologies at tourism destinations.
Research limitations/implications
The findings hold significant implications for various stakeholders, including government agencies, travel firms, content creators and software developers. They can leverage these insights to enhance marketing strategies, develop immersive tourism experiences, innovate in the realm of Web 4.0 and personalize tourism offerings.
Originality/value
This study offers a distinctive contribution by integrating the S-O-R framework with TPB and TAM, while also incorporating key factors such as MOT, TR and PR. This novel approach provides a fresh perspective on consumer behaviour towards immersive technologies.
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Ruksar Ali, Sujood, Ariba Naz and Mohd Azhar
The purpose of this study is to provide a review of the existing research landscape on work-life balance and women’s career motivation. It examines the relationship between…
Abstract
Purpose
The purpose of this study is to provide a review of the existing research landscape on work-life balance and women’s career motivation. It examines the relationship between work-life balance and career motivation in the context of Indian women. Specifically, it explores how the work-life balance of women influences the motivational aspects of their careers.
Design/methodology/approach
The research uses a systematic literature review to identify and analyze relevant literature on work-life balance and women’s career motivation among Indian women from the Scopus database.
Findings
The study uncovers critical insights into the connection between work-life balance and women’s career decisions. It gives insight on how work-life balance significantly impacts women’s career choices. The SLR reveals a notable and consistent upward trend in the domains of work-life balance and career motivation among women.
Research limitations/implications
The findings of this study can inform organizations in tailoring policies that foster women’s career growth while simultaneously supporting a healthy work-life balance. In addition, the research can empower women to make informed decisions about their careers and personal lives. Ultimately, it contributes to creating a more inclusive and gender-equitable work environment, promoting both women’s career aspirations and their overall well-being.
Originality/value
This research stands out in its examination of the relationship between work-life balance and women’s career motivation, particularly in the unique context of Indian women. While previous studies have explored these topics individually, this research bridges the gap by investigating their interplay. Moreover, the application of a systematic literature review approach to these variables in the context of Indian women represents a novel contribution.
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Sweety Mishra, Sujood, Nimit Chowdhary and Javed Salim
This paper aims to explore the intricate relationship among urban tourism, sustainability and the contributions of natural environments to the quality of life and convivial…
Abstract
Purpose
This paper aims to explore the intricate relationship among urban tourism, sustainability and the contributions of natural environments to the quality of life and convivial atmospheres in urban destinations. The purpose is to provide a comprehensive synthesis of existing knowledge, exploring the nuances of how natural environments impact the well-being of diverse demographic groups, both locals and visitors.
Design/methodology/approach
The study systematically reviews the literature using the preferred reporting items for systematic reviews and meta-analyses (PRISMA) technique and uses the Scopus database. The search strategy incorporates key terms related to urban tourism, sustainability, quality of life and natural environments.
Findings
The findings of the systematic literature review provide insights into the current landscape of urban tourism, sustainability and the role of natural environments. The paper synthesizes existing knowledge, identifying trends, challenges and opportunities in leveraging natural environments for sustainable urban tourism.
Research limitations/implications
Despite offering a thorough synthesis, this study has certain limitations. The scope is limited to articles published in English and available in the Scopus database, following the PRISMA guidelines. The implications of this research are significant, informing future studies and guiding urban tourism planning and policy development.
Originality/value
This research contributes to the existing literature by unraveling complexities in the interplay between natural environments, quality of life and convivial atmospheres in urban tourism. The emphasis on cross-cultural perspectives and the post-COVID-19 era adds originality, providing insights that can guide future research and practical applications in the field.
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Ramzi Al Rousan, Nermin Khasawneh and Sujood
The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development…
Abstract
Purpose
The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development. However, an exclusive bibliometric analysis of T&H research contributed by the Arab world has not yet been conducted in the past 30 years, that is, 1993–2022. Therefore, the purpose of this study is to provide a first-of-its-kind bibliometric assessment and visualization of T&H research produced by the Arab world spanning from 1993 to 2022.
Design/methodology/approach
A comprehensive collection of 1,327 scientific publications related to T&H research contributed by the Arab world was acquired from the Web of Science Core Collection database. To perform a large-scale bibliometric analysis, encompassing performance analysis, science mapping and network analysis, this study used state-of-the-art analytical tools, namely, Bibliometrix package of R Studio and VOSviewer.
Findings
The findings of this study show that the Arab world’s research on T&H has significantly surged since COVID-19, contributing nearly half (50.56%) of the total literature in the T&H domain between 2020 and 2022. Elshaer IA (Suez Canal University, Egypt) emerged as the most productive author, while Nusair K (Sultan Qaboos University, Oman) was identified as the most impactful author in the T&H domain in the Arab world. The most productive journal was found to be Sustainability (MDPI), while Tourism Management (Elsevier) was identified as the most impactful journal in the field of T&H. Furthermore, the thematic analysis highlights that research themes in T&H are not static but rather constantly evolving in response to dynamic changes in the industry, such as emerging trends, shifts in tourist preferences and the impact of global events like the COVID-19 pandemic.
Originality/value
To the best of the authors’ knowledge, this is the first bibliometric analysis of T&H research contributed by the Arab world, specifically covering the period from 1993 to 2022. This study's findings can inform the development of strategies and policies for the sustainable and competitive growth of the T&H industry in the Arab world. This study highlights the importance of continued research and collaboration among industry professionals, academics and policymakers to promote innovation and drive positive change in the T&H sector in the Arab world.
目的
阿拉伯世界已经目睹了其旅游和酒店(T&H)行业增长的显著激增, 将其定位为可持续发展的重要基石。然而, 在过去30年中, 即1993年至2022年, 尚未进行关于阿拉伯世界贡献的T&H研究的专属文献计量分析。因此, 这项研究代表了提供阿拉伯世界自1993年至2022年间T&H研究的首创性文献计量评估和可视化的先驱努力。
设计/方法
从Web of Science核心合集数据库收集了1327篇与阿拉伯世界贡献的T&H研究相关的科研论文。为进行大规模的计量分析, 包括性能分析、科学映射和网络分析, 我们采用了先进的分析工具, 即R Studio的Bibliometrix软件包和VOSviewer。
发现
研究结果显示, 自COVID-19以来, 阿拉伯世界对T&H的研究显著增加, 占2020年至2022年期间发表文献总数的近一半(50.56%)。关键词分析揭示了阿拉伯世界T&H领域的当前研究热点, 包括“旅游”、 “影响”、“满意度”、“管理”、“酒店业”、“绩效”、“决定因素”、“感知”、“忠诚度”、“质量”和“顾客满意度”。然而, 阿拉伯世界的T&H学者和从业者需要进一步研究一些研究空白, 包括“器官移植旅游”、“伦理领导”、“消费者感知”、“生态足迹”、“员工参与”、“爱彼迎”、“目的地营销”、“顾客不文明行为”、“可持续旅游发展”和“环境可持续性”等主题。主题分析突显了T&H领域的研究主题不断随行业动态变化而不断演化, 如新兴趋势、游客偏好变化以及全球事件如COVID-19大流行的影响。
独创性/价值
据我们所知, 这是首次对阿拉伯世界贡献的T&H研究进行的计量分析, 特别涵盖了1993年至2022年的时期。研究结果可为阿拉伯世界T&H行业可持续和竞争性增长的战略和政策提供信息。这项研究强调了继续研究和行业专业人员、学者和政策制定者之间的合作的重要性, 以促进创新并推动阿拉伯世界T&H行业的积极变革。
Propósito
El mundo árabe ha presenciado un notable aumento en el crecimiento de su industria de turismo y hostelería (T&H), posicionándola como una piedra angular vital para el desarrollo sostenible. Sin embargo, aún no se ha realizado un análisis bibliométrico exclusivo de la investigación en T&H realizada por el mundo árabe en los últimos 30 años, es decir, de 1993 a 2022. Por lo tanto, este estudio se erige como el esfuerzo pionero en proporcionar una evaluación bibliométrica y visualización sin precedentes de la investigación en T&H producida por el mundo árabe desde 1993 hasta 2022.
Diseño/metodología/enfoque
Se recogieron 1327 publicaciones científicas relativas a la investigación en T&H elaboradas por el mundo árabe, a partir de la base de datos Web of Science Core Collection. Para llevar a cabo un análisis bibliométrico a gran escala que abarcara el análisis de rendimiento, el mapeo científico y el análisis de redes, se emplearon herramientas analíticas de última generación, como el paquete Bibliometrix de R Studio y VOSviewer.
Resultados
Los resultados muestran que la investigación del mundo árabe en T&H ha aumentado significativamente desde la COVID-19, representando casi la mitad (50.56%) de la literatura total publicada entre 2020 y 2022. El análisis de palabras clave reveló que “turismo,” “impacto,” “satisfacción,” “gestion,” “hospitalidad,” “rendimiento,” “determinantes,” “percepción,” “lealtad,” “calidad” y “satisfacción del cliente” son los temas de investigación actuales más destacados en T&H en el mundo árabe. Sin embargo, existen varias lagunas de investigación que requieren una investigación adicional por parte de académicos y profesionales de T&H en el mundo árabe, incluyendo temas como “turismo de trasplante,” “liderazgo ético,” “percepción del consumidor,” “huella ecológica,” “compromiso de los empleados,” “Airbnb,” “marketing de destinos,” “incivilidad del cliente,” “desarrollo de turismo sostenible,” y “sostenibilidad ambiental.” El análisis temático destaca que los temas de investigación en T&H evolucionan constantemente en respuesta a cambios dinámicos en la industria, como tendencias emergentes, cambios en las preferencias de los turistas y el impacto de eventos globales como la pandemia de COVID-19.
Originalidad/valor
Hasta dónde llega nuestro conocimiento, este es el primer estudio bibliométrico de la investigación en T&H realizada por el mundo árabe, cubriendo específicamente el período de 1993 a 2022. Los hallazgos del estudio pueden desplegar el desarrollo de estrategias y políticas para el crecimiento sostenible y competitivo de la industria de T&H en el mundo árabe. Este estudio resalta la importancia de la investigación continua y la colaboración entre profesionales de la industria, académicos y responsables políticos para promover la innovación y generar un cambio positivo en el sector de T&H en el mundo árabe.
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Shumaila Naz, Syed Arslan Haider, Shabnam Khan, Qasim Ali Nisar and Shehnaz Tehseen
At the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in…
Abstract
Purpose
At the forefront of current research is the investigation of how big data analytics capability (BDAC) and artificial intelligence capability (AIC) can enhance performance in concert. Therefore, current study intended to conduct more deep research into emerging phenomena and attempts to cover the gap by exploring how entrepreneurial orientations (EO) emphasize the use of two emerging capabilities under the moderating role of environmental dynamism which in turn augment co-innovation and hotel performance.
Design/methodology/approach
Data were collected from four-star and five-star hotels located in Kula Lumpur and Langkawi in Malaysia. A total of 260 responses were obtained from IT staff and senior managers with the assistance of a Manpower agency for data analysis. The hypotheses were examined by analyzing the data using PLS-SEM technique through Smart PLS 3 software.
Findings
The result revealed that EO has a positive and significant effect on co-innovation (CIN). Additionally, the BDAC and AIC have been tested and proven to be potential mediators between EO and CIN. Also, environmental dynamism as moderator has positive and significant effect on BDAC and co-innovation performance, however, not significant impact on AIC and co-innovation performance. Lastly, findings displayed positive and significant moderated mediation impact of environmental dynamics on BDAC and CIN with hotel performance, but not significant influence on AIC and co-innovation with hotel performance. For theoretical corroboration of the research findings, the current study integrated EO, resource-based view theory and contingent dynamic capabilities (CDC), because neither single stance can explicate an extant research framework.
Practical implications
This study anticipated the several implications for the entrepreneurs of hospitality industry. Managers are recommended to invest in the entrepreneurial traits of the employees/organizations and make strategic readjustment of their capabilities for sustained business performance.
Originality/value
The study goes beyond the normal inquiry by investigating moderated mediation impact of environmental dynamism between two emerging capabilities, co-innovation and hotel performance relationships. Another novelty of this study is to culminate the exploitation and adoption of emerging IT-based capabilities in cross domains of management, entrepreneurship, information systems management within the hotel industry.
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Huiying Du, Jing Li, Kevin Kam Fung So and Ceridwyn King
With recent advances in artificial intelligence, the hospitality industry has introduced the concept of unmanned smart hotels staffed by service robots instead of human employees…
Abstract
Purpose
With recent advances in artificial intelligence, the hospitality industry has introduced the concept of unmanned smart hotels staffed by service robots instead of human employees. Research is needed to understand consumers’ receptivity to such an innovation. This paper examines factors associated with consumers’ potential resistance to using automated service hotels via two sequential studies. Given that younger generations of consumers are typically early adopters of advanced technology and innovative services, our sampling approach focused on this consumer group.
Design/methodology/approach
Two studies were conducted. Study 1 proposed and empirically tested a theoretical model. Results revealed that attitude, subjective norms and perceived behavioral control each positively influenced individuals’ intentions to use unmanned smart hotels. In Study 2, we further investigated aspects informing perceived security, a key variable in the use of unmanned smart hotels.
Findings
Findings showed how people’s beliefs about unmanned smart hotels and security control assurances led to perceived security. These perceptions were shaped by perceived physical risks, privacy concerns, website design and hotel reputation. Overall, this research provides theoretical and practical implications for various stakeholders associated with unmanned smart hotels.
Practical implications
Findings of this study suggested that managers of unmanned smart hotels should design user-friendly, secure processes and offer comprehensive support resources to enhance customer experience and usage.
Originality/value
The findings provide a holistic understanding of consumers’ receptivity to unmanned smart hotels.
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Ganghua Chen, Jingmei Xu and Songshan (Sam) Huang
This study emphasizes the growing significance of destination attributes in shaping the experiences and behaviours of gastronomy and culinary tourists. Understanding both core and…
Abstract
Purpose
This study emphasizes the growing significance of destination attributes in shaping the experiences and behaviours of gastronomy and culinary tourists. Understanding both core and complementary attributes of a gastronomy tourism destination is crucial for its sustainable development. However, there is a lack of a reliable measurement for tourists’ perceived attributes of gastronomy tourism destinations (PAGTD). Therefore, the purpose of this study is to develop a scale to measure tourists’ PAGTD.
Design/methodology/approach
The study systematically followed the scale development and validation process, using three samples (Sample 1, n = 200; Sample 2, n = 204; and Sample 3, n = 204) to establish the psychometric properties of the proposed PAGTD scale.
Findings
The validated scale comprises five dimensions, namely, food culture, food sensations, food cooking, service environment, and food price & quality, encompassing a total of 22 measurement items.
Originality/value
This research significantly contributes to the gastronomy tourism literature by elucidating the dimensionality of PAGTD and validating the PAGTD scale.
目标
目的地属性对美食游客的体验和行为的影响日渐凸显。理解美食旅游目的地的核心属性和补充属性对目的地可持续发展至关重要。然而, 目前还缺乏一份测量游客感知的美食旅游目的地属性(PAGTD)的量表。因此, 本文旨在开发并验证游客感知的美食旅游目的地属性量表(PAGTD量表)。
设计/方法
本文严格遵循量表开发与验证的程序, 利用三份样本(样本1, n=200; 样本2, n=204; 样本3, n=204)建立了PAGTD量表的信度和效度。
研究结果
经过验证, PAGTD量表包括5个维度:美食文化、美食感官因素、美食烹饪、服务环境、美食价格与质量, 共计22个测项。
原创性/价值
本文不仅阐明了游客感知的美食旅游目的地属性的多维结构, 还开发并验证了一份具有良好信效度的PAGTD量表。
Objetivo
Este estudio hace hincapié en la creciente importancia de los atributos de los destinos a la hora de configurar las experiencias y los comportamientos de los turistas gastronómicos y culinarios. Comprender tanto los atributos principales como los complementarios de un destino turístico gastronómico es crucial para su desarrollo sostenible. Sin embargo, se carece de una medición fiable de los atributos percibidos por los turistas de los destinos de turismo gastronómico (PAGTD). Por lo tanto, el objetivo de este estudio es desarrollar una escala para medir los PAGTD de los turistas.
Diseño/metodología/enfoque
El estudio siguió sistemáticamente el proceso de desarrollo y validación de la escala, utilizando tres muestras (Muestra 1, n=200; Muestra 2, n=204; y Muestra 3, n=204) para establecer las propiedades psicométricas de la escala PAGTD propuesta.
Resultados
La escala validada comprende cinco dimensiones: saber, cultura alimentaria, sensaciones alimentarias, cocina de los alimentos, entorno del servicio y precio y calidad de los alimentos, que abarcan un total de 22 ítems de medición.
Originalidad/valor
Esta investigación contribuye significativamente a la literatura sobre turismo gastronómico al dilucidar la dimensionalidad del PAGTD y validar la escala PAGTD.
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Kemal Gürkan Küçükergin, Yakup Kemal Özekici and Gonca Güzel Şahin
This paper aims to investigate, upon taking into consideration both symmetric and asymmetric effects, how the economic and psychological impact of the coronavirus disease 2019…
Abstract
Purpose
This paper aims to investigate, upon taking into consideration both symmetric and asymmetric effects, how the economic and psychological impact of the coronavirus disease 2019 (COVID-19) pandemic, solidarity and future anxiety affect travel intention and the willingness to support a destination (WSD). Furthermore, the study sheds light on whether these relationships vary between domestic and international destinations.
Design/methodology/approach
The data are collected from 379 potential tourists. To detect and analyze the symmetrical and asymmetric effects, the covariance-based structural equation modeling (CB-SEM) and the fuzzy-set qualitative comparative analysis (fsQCA) are employed, respectively.
Findings
It is observed that, whereas only the effects of solidarity on travel intention and WSD differ in the CB-SEM, the fsQCA results include different recipes for the two groups.
Originality/value
There has not been much research done yet on the influence of future anxiety on tourists' decisions. Furthermore, it has not been thoroughly investigated whether solidarity has a different function for destinations within and outside of the country. In this respect, the study of both symmetric and asymmetric effects represents an important contribution to the literature.
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Sedigheh Moghavvemi, Ali Hassani, Kyle M. Woosnam, Saniya Abdrakhmanova and Chunyu Jiang
This study aims to explore the most salient contributors to residents' support for tourism. As such, the authors measure residents' fear and risk of coronavirus disease 2019…
Abstract
Purpose
This study aims to explore the most salient contributors to residents' support for tourism. As such, the authors measure residents' fear and risk of coronavirus disease 2019 (COVID-19) and residents' animosity towards tourists as predictors of attitudinal, intentional and behavioural support for tourism in China, Malaysia, Kazakhstan and Iran.
Design/methodology/approach
An online survey of 1,318 respondents across four countries was conducted, with data analysed using structural equation modelling.
Findings
This study shows that residents' perceptions about tourism development vary in different countries based on the impact of COVID-19, even though some factors, such as perceived risk and fear of COVID-19, have a similar effect on residents' attitudes and intentions to support tourism.
Research limitations/implications
Only residents from four countries participated due to the collaborative effort of researchers from these specific countries.
Practical implications
Insight into residents' perceptions and responses to COVID-19 can aid policymakers and managers in developing effective crisis recovery strategies.
Social implications
The data from this study can serve as a foundation for future research to examine residents' attitudes and support towards tourism during the post-COVID-19 period.
Originality/value
Unlocking the unrevealing of residents' perceptions and coping mechanisms towards tourists during the pandemic, this research shines a light on their crucial role in the revival of the tourism industry. With an exclusive focus on residents' attitudes and behaviours, this study stands out amongst the few that delve into this crucial aspect of post-pandemic recovery.
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