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The global hosting of major events is garnering increasing attention from governments. As this phenomenon expands into emerging states, where arguably the most severe inequalities exist, the question of who truly benefits from these events has not been systematically scrutinised, particularly from an Equality, Diversity and Inclusion (EDI) perspective. Therefore, adopting a nuanced segmentation approach is increasingly vital to assess the diverse impacts of hosting major sporting events on varied populations. This systematic review offers a broad and exploratory investigation into how major sporting events affect communities and individuals from disadvantaged backgrounds (CIDBs).

In alignment with the PRISMA guidelines, four academic databases were searched to identify peer-reviewed articles published in English-language journals from 2000 to 2023. A total of 95 full-text articles were assessed for eligibility, culminating in a final sample of 14 articles in the review.

The selected articles showed moderate quality and primarily used qualitative methods. The urban theories or event leverage frameworks are frequently employed. There are four legacy/impact themes that emerged: social, economic, sport and infrastructure. The prevailing conclusion is that CIDBs tend to experience negative legacies from these events.

This research underscores the pressing need for more socially responsible and equitable approaches to event hosting. Failing to tackle these crucial issues may intensify existing inequalities and provoke significant public dissatisfaction, thereby jeopardising the overarching goals these major events strive to accomplish.

This review marks the first of its kind, offering a thorough and comprehensive synthesis of evidence concerning the legacies of major events for CIDBs.

This empirical study uses the stimulus-organism-response (S-O-R) framework to examine the interrelationships amongst hotel websites and app quality, flow, telepresence, user engagement and booking intentions.

Data from two different datasets, including users of hotel websites (N sample 1 = 257) and hotel mobile apps (N sample 2 = 292), were collected. Partial least squares (PLS-SEM) was used to test the research model.

Findings indicate that the quality of the hotel websites and mobile apps positively influences telepresence, flow and engagement. Telepresence and flow positively affect the users booking intentions for both the samples. However, for hotel website users, engagement has a no-significant effect on booking intentions. Finally, telepresence has a non-significant effect on flow, and flow has a non-significant effect on engagement for both the users of hotel websites and mobile apps.

This study uses two datasets to understand how hotel booking channel (hotel website and mobile app) quality leads to booking intentions by tapping into telepresence, flow and engagement.