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Through the lens of neo-institutionalism, this study suggests an up-to-date check of non-systemic quality management (QM) practices, based on the example of Swiss cantonal public administrations. Related findings shall allow public managers to choose concrete tools for quality improvement, which are less resource intensive than quality management systems (QMS).

A framework of quality management tools (QMTs) is developed based on existing literature, tested and adapted through four case studies and applied to a broader variety of Swiss public administrations based on a survey. It is detected to what extent QMTs are used, since when and with what intensity by paying attention to the respective importance of new public management (NPM) and network governance (NG)-shaped QMTs.

All examined offices use an important number of QMTs. Classical isomorphism only takes place on a superficial level. Findings are in line with more recent neo-institutional views, involving reflective attitudes of public administrations, which lead to a selective choice of QMTs. Non-systemic QM consists of NPM- and NG-shaped tools, although the latter are used less often in practice.

The obtained results need further confirmation based on a quantitively broader sample.

It is suggested to practitioners to choose individual QMTs with a focus on performance impact, opting to use a smaller number of QMTs in a systematic way rather than a bigger number with only half-hearted application.

This article sheds light on the often invisible non-systemic QM in public administration.

Agribusiness shows a growing degree of competitiveness and innovation. However, the organizational mechanisms that compete for innovation and organizational performance are not sufficiently studied. Thus, this study aims to analyze the influence of market orientation and organizational structure on innovation generated and its influence on market and financial performance in agribusiness firms in Extremadura (Spain).

A conceptual model was designed and tested. Data were collected from a questionnaire sent to innovative agri-food companies. The analysis of the model methodologically combines partial least square structural equation modelling, necessary condition analysis and importance-performance map analysis.

The main results reveal that low levels of innovation ambidexterity impact significantly performance but when compared to exploitative innovation, explorative innovation shows a stronger influence on the market and financial performance.

The results are intended to be useful to managers to improve their innovative performance by incorporating new strategies in the market orientation and organizational structure.

The originality of this research lies in the novelty of the proposed mediators, as well as the sector under study. The study expands the knowledge of the influence that market orientation and organizational structure have on the types of innovation (exploitative/explorative).