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This research explored the impact that the relatively new role of the Health and Wellbeing Lead upon the health and wellbeing of children and their families at this school.

This case study took place in a primary school (children aged 4–11) in the South-West of England. Data was collected through activities with children, semi-structured interviews with senior staff and parents and a “learning walk”.

Our data suggested that this role provided compassion, unconditional positive regard and respect for parents, factors that are frequently absent from research into parent partnerships in education. The role presented as invaluable in tackling the many mental and physical challenges that parents faced in rearing their children, and in providing their children with the best possible chance of success.

This is a single Case Study and, as such, may or may not be representative of similar schools. We also question to what extent the findings demonstrated the strength of this role per se, or whether the impact could simply be the result of a uniquely caring and passionate individual.

We concluded that this was a role needed in all schools, recognising the key role that parents play in their child’s wellbeing, and the indirect impact that parent mental health can have upon their child’s success.

It is vital that this role is not used as an excuse by the government to further reduce the already denuded Social Services landscape within communities. It is also important that this responsibility does not become yet another burden added to already overstretched teaching staff.

This research presents a fresh perspective on the multiple pressures that parents face and how these can impact upon their child's education.

This paper aims to explore how experienced nurses relate to hazing and uncover the underlying limits of tolerance for newcomers.

Data were collected through eight qualitative focus group interviews (n = 35) and analysed using reflexive thematic coding.

The analysis revealed three themes in the limits of experienced nurses’ tolerance of newcomers: “Don’t be sensitive”, “Prove your respectability” and “Accept your inequality of rights”.

The paper challenges existing perspectives on hazing motivation since tolerating newcomers is motivated by defending the status quo against threatening and challenging newcomers.

This chapter explores the extent to which female public relations (PR) practitioners perform professionalism in the workplace by interrogating and examining their professional behaviours. Using an ethnographic approach, where the researcher is immersed in the field, it uncovers the lived experiences and behavioural responses of women working in PR agency environments in the United Kingdom and enables a rich description of professional behaviours to emerge.

Fawkes argues that research into roles in PR ‘has tended to assess roles using management rather than sociological theory’ (2014, p. 2). That is not to say that all PR research adopts the same paradigmatic stance. Several scholars have encouraged the development of a research agenda rooted in social theory. Holtzhausen called for a move away from what she termed the ‘modernist approach to organizations’ (2002, p. 251), which focuses on management discourse, and encouraged instead a focus on the postmodern concept of discourse, where meaning is constructed and conveyed through social and institutional practices.

In seeking to discover the ‘lived experience’ of female practitioners, this chapter locates professionalism in the context of their behaviours and enables individuals to articulate their understandings of the relationship between performance and professionalism. Using Goffman's (1959) work on social encounters as performances in conjunction with Foucauldian discourse and Feminist theory, this chapter explores the three stages of performing professionalism – preparation, performance and reception – through the eyes of women working in PR agencies in the United Kingdom to explore their lived experience and determine how gender affects their performance of professional behaviour.

This chapter outlines research conducted by Karan Vickers-Hulse (KVH) as part of an educational professional doctorate; Marcus Witt (MW) was one of her supervisory team. Participants were from two initial teacher education (ITE) routes (School Direct and university-led) leading to a PGCE primary teacher qualification. The research was set within the context of continuously evolving policy on the training of teachers and the subsequent impact on developing a professional identity. The introduction of new ITE routes in England (DfE, 2015) aimed to offer a wider range of pathways into teaching, attract more applicants and mitigate the impact of teacher shortages. The research discussed in this chapter explored the experiences of trainees on these routes and the impact on their professional identity formation. This chapter begins with an overview of the literature in the field of professional identity formation, followed by a discussion of the chosen methodology and methods. This chapter concludes with several recommendations for teacher training providers as well as recommendations for future research that may be useful for doctoral students interested in the field of professional identity formation.

This chapter provides an illustration of doctoral case study research and insights to how practitioner research can capture the localised impact of policy shifts.

The 2008 Chinese melamine milk scandal resulted in six reported fatalities and affected around 300,000 children, of whom 54,000 were hospitalised. Previous studies have used linear approaches to examine the root causes of the melamine milk scandal.

In the present study, we applied a systems approach to the melamine milk scandal to identify the complex systems-level failures across the supply chain leading to the incident and why food fraud incidents such as this occurred in the dairy sector. Additionally, systemic failures associated with food fraud vulnerability factors were considered (i.e. opportunities, motivation and control measures).

48 contributory factors of influence were identified and grouped across six sociotechnical levels across the Chinese dairy system, from government to equipment and surroundings. Lack of vertical integration (processes and communication) contributed to the failure. When viewed from a broader perspective, the melamine milk scandal can be linked to a series of human errors and organisational issues associated with government bodies, the dairy supply chain, individual organisations and management decisions and individual actions of staff or processes.

This approach is of value to policymakers and the industry as it supports public health investigations of food fraud incidents and proactive food safety management.

To the best of our knowledge, this is the first study to analyse a food safety or fraud incident using the AcciMap approach and the food fraud vulnerability assessment (FFVA) technique. AcciMap analysis is applied to both unintentional and intentional aspects of the incident.

The purpose of this paper is to determine how we ought to distinguish between reference and readers' advisory (RA) service, given the latter’s turn toward a whole collection approach. In other words, the paper answers this question: If both reference and RA librarians aim to meet patrons’ information needs and may theoretically do so using the same materials, then how are we to differentiate the two services conceptually?

In this conceptual paper, we posit that we can distinguish between RA and reference using Louise Rosenblatt’s theory of the aesthetic transaction. With this theory in hand, we can redefine the service distinction in terms of the stance – aesthetic or efferent – that the patron expects to take toward the material they seek.

On our account, the reader’s desired stance becomes a kind of hermeneutical lens through which a library worker may productively evaluate plausible pathways and materials. An aesthetic lens is characteristic of RA; it makes features of potential aesthetic transactions between a particular reader and a particular text (or genre or author’s oeuvre) salient.

The proposed account constitutes a novel application of Rosenblattian response theory, one that grounds and refines the going view that RA’s proper focus is on supporting a particular sort of experience rather than providing particular sorts of texts. This theoretical emendation also better aligns the service distinction with contemporary conceptualizations of RA as a “whole collection” service. Important practical and philosophical implications follow from the new account.

This paper investigates the intricate process of integrating historically excluded social groups into long-established routines. Drawing on a dialectical perspective, the research explores how persistence and change emerge through the interplay of opposing forces, shedding light on the dynamics of integrating new participants while ensuring stability in established routines. The empirical focus is on an Armed Forces’ ground combat training (GCT) course, examining the integration of the first female officers after the formal ban on their participation in close-combat roles was lifted. The findings reveal a nuanced evolution of routine adaptation and truce reformation, characterized by three dialectical cycles: tentative truces, experimental truces, and enactment truces. These cycles involve negotiations between continuity and reformation, accommodation and resistance, and modification and preservation, uncovering a dialectical dance where organizational actors invest intense effort in maintaining the status quo while accommodating ambiguity and settling tensions. The findings extend our understanding of routine dynamics by illuminating the performative aspect of truce-making, highlighting the effortful processes involved in accommodating new participants. This paper establishes a connection between routines and dialectics, providing novel avenues for exploring complex organizational challenges and emphasizing micro-strategies employed by routine participants to address differences in practice. It also contributes to the field of organizational inclusion by offering a dialectical understanding of integration, showcasing the intricate dynamics involved in integrating historically excluded groups into established routines.

This study aims to understand the factors that are perceived to influence the completeness and accuracy of officers’ accounts of an officer-involved shooting (OIS).

Research interviews were conducted with 13 Australian police officers who had been involved in a shooting and subsequently undergone an investigative interview by their agency’s internal investigators. The authors integrated the officers' experiences of, and perspectives on, these investigative interviews using inductive thematic analysis.

Officers’ accounts of a shooting relied not just on their memory but their engagement and ability to provide their account. This was influenced by their psychological state as well as the interview process. Interview timing was relevant. However, it was not necessarily the length of time to wait, but the treatment experienced during that time that had the most impact, not only on officers’ satisfaction with the process but also on the quality of information provided. Officers felt they performed best when supported, and demonstrations of procedural and informational justice were key.

Knowledge of the factors that affect officers’ ability to provide accounts of stressful events can contribute to policies that recognise individual-level needs and ensure fair treatment of subject officers.

While prior research has recognised OISs as traumatic events with long-term impacts on officer wellbeing, far less is known about the immediate aftermath of a shooting with respect to the needs of the officer and how this might impact the interview process. By drawing on the insights of officers with direct experience, this study adds to the evidence for best-practice interviewing of officers after a shooting.

The New Me MOT toolkit is part of the His Majesty’s Prison and Probation Service (HMPPS) accredited offending behaviour programmes, consisting of a series of short exercises that enable offender managers to support graduates of the programmes to generalise their learning. This study was commissioned by HMPPS with the aim to evaluate the delivery of the toolkit in custody, through exploring probation prison offender managers’ (POMs’) delivery experiences.

Convenience sampling was used to recruit participants from male prisons in England and Wales via semi-structured interviews (n = 8), and data was analysed through thematic analysis.

Five overarching themes with related subthemes were identified: New Me MOT is useful, flexible toolkit, motivation of the prisoner, limited resources and lack of structured guidance.

Future research should consider investigating POMs’ experiences from other prison establishments, to explore any possible additional findings about what impacts New Me MOT delivery in custody.

Suggestions were made to improve the future delivery of the toolkit across HMPPS. This is fundamental to support the behavioural change process.

No previous research on New Me MOT exists. This study findings showed that, based on the experiences of eight POMs interviewed, there are factors which aid and obstruct the toolkit delivery. This suggests that POMs might miss opportunities to prioritise generalisation of work for those most in need, target their criminogenic needs and tailor the toolkit content according to participants’ personal circumstances.

This research aims to introduce the concept of information snowballing, which shows the process of how individuals with a specific interest in food sustainability acquire information about and remain abreast of sustainability-related information in everyday life and food practices.

This study employed constructivist grounded theory to investigate the information acquisition practices of consumers of sustainable food around topics related to sustainability. The author collected data through pre-screening phone calls, photo diaries and in-depth semi-structured interviews by using theoretical sampling with nine sustainable food consumers; analyzed data through constant comparison and memoing; and validated findings via methodological jotting, data triangulation and peer-debriefing throughout the process.

The findings identify three stages of information snowballing: (a) learning by lifelong exposure and serendipitous information encountering; (b) constructing information landscapes; and (c) snowballing or gradually accumulating information.

This concept advocates for spreading sustainability-related information and awareness outside the context of formal education.

This study originates the concept of “information snowballing,” which evolves from the idea of snowball sampling, a common strategy for participant recruitment. Both of these terms lean on the idea that a snowball rolling downhill picks up more and more momentum and more and more snow as it travels; recruitment and information gathering show the same process of accretion through building momentum. Information snowballing highlights the individual’s agency in seeking relevant information sources, expressing one’s interests, constructing information landscapes—all activities that precede the serendipitous encountering and snowballing of information based on a particular interest. It also connects everyday information practices to information landscapes within the context of everyday food practices.