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This paper aims to explore and conceptualize the emotional labor of racial minorities and women in the gig economy.

The paper draws on current research on gig workers' engagement in emotional labor and accounts of unfair practices in the gig economy. It calls out the presence of bias in algorithmic systems used within the gig economy as a means of control and gig worker management. The negative impact of such bias on a specific gig worker demographic is theorized.

Through a review of research on the nature of work in the gig economy, the paper suggests an unspoken mandate exists for gig workers to engage in emotional labor practices. Specifically, the nature of gig work in terms of algorithmic control, coupled with gig work dependence, often creates a need for gig workers to engage in emotional labor. This need is heightened for racial and ethnic minorities and women gig workers.

As gig platforms increasingly rely on algorithms for management and gig workers face biases, this paper offers valuable insights that contribute to a comprehensive understanding of the gig economy's impact on worker well-being. The paper discusses the need for more profound research into the nature of work in the gig economy and the life experiences of gig workers.

This paper has significant implications for organizations and gig workers. Understanding the relationships proposed in this paper can inform organizational strategies to enhance the well-being of gig workers and improve their overall work experiences, potentially leading to increased satisfaction and reduced turnover. Additionally, the paper recommends strategies gig workers can utilize to achieve positive outcomes.

The evolving work landscape, driven by the gig economy, necessitates a thorough understanding of new work dynamics. This paper sheds light on the often-overlooked diversity within the gig workforce, mainly focusing on the unique experiences of women and racial and ethnic minorities.

With the increasing global popularity of the gig economy encompassing freelancers, online platform workers, self-employed, on-call workers and other temporary contractual workers, this study aims to review research focusing on the gig economy to explore the nuances of working in various alternative work arrangements. We aim to enhance the understanding of existing literature and highlight underexplored areas for future research.

A systematic literature review of 258 studies based on gig economy and gig work was conducted. It follows systematic search criteria and SPAR-4-SLR protocols. The analysis uses different gig worker profiles given by Watson et al. (2021) to categorize studies, followed by thematic analysis to identify patterns in the literature.

Our analysis of studies on gig economy shows that the majority of existing literature is based on gig service providers. Within this literature subset, major areas of study are work conditions, financial conditions, emergence and role of collectives, the impact of algorithmic management and the impact of rise of the gig economy on entrepreneurship. There is little research focusing on gig goods providers, gig data providers, agency gig workers and traditional gig worker profiles. More focus is also needed on emerging markets and markets transitioning to the gig economy.

Differing from reviews that have attempted to define gig work and workers, we focus on literature on the lived experiences of gig workers. By reviewing studies on different gig worker profiles, we are able to highlight future research directions for pointed sample sets and comparative underexplored areas.

The mapping of university research onto the Sustainable Development Goals (SDGs) is important, as it demonstrates the crucial contributions that research makes to the SDGs while also showing researchers how the SDGs can inform research and enhance research impact. This paper aims to detail a novel and comprehensive research mapping approach implemented by University College Cork (UCC) and helps to guide other higher education institutions (HEIs) who are beginning their own mapping exercises.

This paper adopts a mixed-method approach, involving the quantitative mapping of publications, qualitative impact case studies, and the collation of researchers’ self-assessment data at innovative SDGs workshops.

The workshops generated a high level of engagement from the research community, resulting in 119 impact case studies and 497 researchers mapping their own research to the goals/targets. The results provide a clear picture of the main goals/targets that are the focus of UCC research, at the institutional level, in schools/research centres, and at the researcher level.

This study was resource intensive. Its reach may be challenging for other universities to replicate, as success was supported by UCC’s longstanding institutional commitment to sustainability, the mature structures in place and the practical investment in this project.

The authors are unaware of other universities using this comprehensive approach. While other studies focus on the 17 overarching goals only, UCC research, as far as possible, was mapped at a deeper level to each of the associated SDGs targets.