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Book part
Publication date: 9 December 2024

Brian Kee Mun Wong, Foong Li Law and Chin Ike Tan

The emergence of consumerism has led to regulatory measures being integrated into business practices, but the influence of consumers in developing countries remains limited…

Abstract

The emergence of consumerism has led to regulatory measures being integrated into business practices, but the influence of consumers in developing countries remains limited, resulting in businesses being less responsive. The digital retail landscape is undergoing a transformative revolution, driven by Industrial Revolution (IR) 4.0 technological advancements such as artificial intelligence (AI), wearables, virtual reality (VR), augmented reality (AR), and blockchain technology. This development focuses on convenience, personalisation, and emotional connections. Companies are adapting to modern consumer behaviour through various strategies, including online shopping, mobile commerce, data analytics, technology integration, user reviews, and contactless payments. The COVID-19 pandemic has accelerated this seismic shift in the retail industry, and online retail is expected to continue to grow post-pandemic, driven by these technologies. AI enhances the customer experience, wearables provide interactive engagement, VR offers immersive shopping, AR merges online and physical shopping, and blockchain ensures secure transactions in the emerging metaverse. As retail converges with the metaverse, the potential for borderless and personalised shopping experiences is enormous. Advances in VR technology could lead to interconnected virtual spaces that seamlessly connect physical and digital retail, providing immersive and personalised shopping experiences. However, challenges such as cost, learning curves, digital security, legal ambiguity, data privacy, financial risk, and ethical considerations need to be addressed through vigilant and informed consumer engagement in this evolving digital landscape.

Details

Augmenting Retail Reality, Part A: Blockchain, AR, VR, and the Internet of Things
Type: Book
ISBN: 978-1-83608-635-2

Keywords

Article
Publication date: 7 March 2024

Liang Hong and Siti Rohaida Mohamed Zainal

Researcher agreed that job performance has a positive effect on productivity as well as an organisation’s efficiency. Thus, this study aims to investigate the impact of…

Abstract

Purpose

Researcher agreed that job performance has a positive effect on productivity as well as an organisation’s efficiency. Thus, this study aims to investigate the impact of mindfulness skill, inclusive leadership (IL), employee work engagement and self-compassion on the overall job performance of secondary school teachers in Hong Kong. It then evaluates the mediating effect of employee work engagement between the relationships of mindfulness skill, IL and job performance, as well as the moderate effect of self-compassion between the relationships of mindfulness skill, IL and employee work engagement.

Design/methodology/approach

The sample comprised 263 teachers working from three secondary schools in Sha Tin, Hong Kong. The data was then analysed using Smart PLS version 4.0.9.

Findings

The results showed significant positive relationships between mindfulness skill and IL towards employee work engagement and between employee work engagement and job performance; meanwhile, there emerged a significant effect on the relationship between mindfulness skill and IL towards job performance. Furthermore, this research has confirmed that self-compassion did not moderate the relationship between mindfulness skill, IL and employee work engagement, but employee work engagement plays a mediating effect on the relationship between mindfulness skill, IL and job performance.

Originality/value

This research has helped to fill the literature gap by examining the mediating roles of employee work engagement and mediator role of self-compassion in the integrated relationship of multi-factor and job performance. Examining the mediating role of employee work engagement has helped to enhance the understanding of the underlying principle of the indirect influence of mindfulness skill, IL and job performance. The result of this research shows that self-compassion plays a vital role in influencing the employees’ work engagement. Hence, it is important that companies design human resource management policy that enables self-compassion to be used as a consideration psychological-related strategy when structing organisation or teams. It is also crucial for top management and policymakers to define and communicate the organisation’s operating principle, value and goals.

Details

Journal of Asia Business Studies, vol. 18 no. 3
Type: Research Article
ISSN: 1558-7894

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Article
Publication date: 19 December 2024

Jing Liu, Yujie Wang and Liyan Chang

The rapid development of digital reading has made it a mainstream reading method for the public, and scholars have conducted research on its effectiveness.The purpose of this…

Abstract

Purpose

The rapid development of digital reading has made it a mainstream reading method for the public, and scholars have conducted research on its effectiveness.The purpose of this study is to systematically summarize and generalize the factors that affect the effectiveness of digital reading in current practical research.

Design/methodology/approach

Retrieved the search results from the Web of Science database and the China National Knowledge Infrastructure database, collected the relevant literature in both Chinese and English on the effectiveness of digital reading, qualitatively coded the relevant literature, and conducted a systematic literature review analysis on the factors affecting the effectiveness of digital reading.

Findings

There are 37 factors that influence the effectiveness of digital reading, forming five factor themes, namely, the reading subject, reading environment, organizational support, technical support and reading text. The five influencing factor themes are further divided into three types of functional mechanisms, namely, driving, supportive and assurance mechanisms. Based on this, a research framework is proposed, providing a comprehensive approach for the research positioning of digital reading effectiveness.

Originality/value

A research framework is proposed, providing a comprehensive approach for the research positioning of digital reading effectiveness.

Details

The Electronic Library , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 4 July 2023

Meha Joshi

Emergent research suggests that compulsive social media usage (CSMU) has a correlational link with well-being. Previous research in this area primarily focused on the prevalence…

Abstract

Purpose

Emergent research suggests that compulsive social media usage (CSMU) has a correlational link with well-being. Previous research in this area primarily focused on the prevalence, dynamics and consequences of social media usage. However, the knowledge of these occurrences among school and university students is still in its infancy stage. This research study addresses the knowledge gap by investigating the nexus between fear of missing out (FOMO), phubbing, CSMU and well-being.

Design/methodology/approach

Cross-sectional surveys were conducted for collecting the data of school students and university students during COVID-19 when the exposure to the Internet and social media among the students had increased tremendously. Multivariate analysis and Moderated Mediated analysis techniques were performed to analyze the data using the structural equation modeling approach.

Findings

The results indicated that while on one side, students experience “FOMO”, on the other, they phone snub the individuals available to them to interact. FOMO significantly influences well-being; phubbing also has a significant impact on well-being; phubbing partially mediates the relationship between CSMU and well-being. However, for university students, the full mediation of phubbing in the relationship between CSMU and well-being was confirmed. It was also found that sleep fully mediated the relationship between CSMU and well-being.

Originality/value

This study provides novel highlights of the differential effects of FOMO, phubbing, sleep hygiene and well-being among the university and school-attending cohorts.

Details

Kybernetes, vol. 53 no. 11
Type: Research Article
ISSN: 0368-492X

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Open Access
Article
Publication date: 25 June 2024

Lana Sabelfeld, John Dumay and Barbara Czarniawska

This study explores the integration of corporate reporting by Mitsubishi, a large Japanese company, using a culturally sensitive narrative that combines and reconciles Japanese…

Abstract

Purpose

This study explores the integration of corporate reporting by Mitsubishi, a large Japanese company, using a culturally sensitive narrative that combines and reconciles Japanese and Western corporate values in one story.

Design/methodology/approach

We use an analytical framework drawing on insights borrowed from narratology and the notion of wrapping – the traditional art of packaging as communication.

Findings

We find that Mitsubishi is a survivor company that uses different corporate reporting frameworks during its reporting journey to construct a bespoke narrative of its value creation and cultural values. It emplots narratives to convey a story presenting the impression that Mitsubishi is a Japanese corporation but is compatible with Western neo-liberal ideology, making bad news palatable to its stakeholders and instilling confidence in the future.

Research limitations/implications

Wrapping is a culturally sensitive form of impression management used in the integration of corporate reporting. Therefore, rather than assuming that companies blatantly manipulate their image in corporate reports, we suggest that future research should focus on how narratives are constructed and made sense of, situating them in the context of local culture and traditions.

Practical implications

The findings should interest scholars, report preparers, policymakers, and the IFRS, considering the recent release of the IFRS Sustainability Disclosure Standards designed to reduce the so-called alphabet soup of corporate reporting. By following Mitsubishi’s journey, we learn how and why the notion of integrated reporting was adopted and integrated with other reporting frameworks to create narratives that together convey a story of a global corporation compliant with Western neoliberal ideology. It highlights how Mitsubishi used integrated reporting to tell its story rather than as a rigid reporting framework, and the same fate may apply to the new IFRS Sustainability Reporting Standards that now include integrated reporting.

Originality/value

The study offers a new perspective on corporate reporting, showing how the local societal discourses of cultural heritage and modernity can shape the journey of the integration of corporate reporting over time.

Details

Accounting, Auditing & Accountability Journal, vol. 37 no. 9
Type: Research Article
ISSN: 0951-3574

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Abstract

Details

From the Enlightenment to Black Lives Matter: Tracing the Impacts of Racial Trauma in Black Communities from the Colonial Era to the Present
Type: Book
ISBN: 978-1-80382-441-3

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Article
Publication date: 22 October 2024

Raj Kumar Bhardwaj and Abhilash K.R.

Talking book mobile applications have introduced the concept of reading through listening. Though conventional reading methods are preferable, talking book mobile applications…

Abstract

Purpose

Talking book mobile applications have introduced the concept of reading through listening. Though conventional reading methods are preferable, talking book mobile applications have the advantage that they treat every user equally. The purpose of this paper is to compare the five popular talking book mobile applications namely Google Play Books, Audible, LibriVox, Storytel and Loyal Books.

Design/methodology/approach

This research compares and evaluates features and functionalities of five different talking book mobile applications using a checklist method. A structured checklist is prepared to compare the five popular talking book mobile applications comprising 261 dichotomous questions divided into 13 categories.

Findings

After evaluating the features, an attempt was made to rate the selected applications. According to the evaluation, Audible application performed better than others. This study about the features and functions of talking book mobile applications considered a total number of 261 features from the selected five mobile applications. Audible is ranked first with 182 (69.7%) features and is rated “Above average”; Storytel (68.2%) is second with 178 features, also rated “Above average”; Google Play Books ranked third with 161 (61.7%) features, rated “Average”; LibriVox ranked fourth with 151 (57.9%) features and is rated “Below average”. Fifth is Loyal Books with 130 (49.8%) features, rated “Below average”.

Research limitations/implications

The study covers only five talking book mobile applications. The checklist used in the study is generic covering limited features. Further, the perceptions of users were also not included while comparing the talking book mobile applications. The study does not comprehend whether the talking book mobile applications fulfil the information needs of the users.

Practical implications

Users can use the findings of the study in choosing the suitable talking book mobile application suitable to their requirements. Instructors of information literacy programmes can use the checklist to train the users in using talking book mobile applications that can accelerate the usage of these mobile applications.

Originality/value

The study identifies the features that should be available in a model talking book mobile application. Features of the talking book mobile applications were evaluated after preparing the detailed checklist. Features were divided into 13 different categories. The checklist used in the study is original and the first of its kind. The findings of the study can be used by developers of talking book mobile applications to improve their functionalities.

Details

Performance Measurement and Metrics, vol. 25 no. 3/4
Type: Research Article
ISSN: 1467-8047

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Open Access
Article
Publication date: 5 June 2024

Takamichi Asakura

This study aims to understand the mechanisms driving individuals to utilise and engage in edu-business and contribute to the industry’s development, even when they face criticism…

Abstract

Purpose

This study aims to understand the mechanisms driving individuals to utilise and engage in edu-business and contribute to the industry’s development, even when they face criticism. To that end, this paper, focussing on corporate stories, explores the cultural strategies education companies employ to expand their businesses overseas.

Design/methodology/approach

This paper examines the case study of Kumon Institute of Education, a key player in the Japanese edu-business sector. The analysis is based on interviews conducted between 2019 and 2021 with four public relations officers who possess extensive knowledge of the company’s history. Additionally, it draws on government and company documents, as well as newspaper articles. The analysis focusses on the narrative isomorphism between the company and the government from the provider’s perspective.

Findings

Kumon’s corporate stories and narratives have been shaped by the history, culture and policies of Japan, its country of origin, rather than adopting a bottom-up approach or embracing neoliberal values. As the company expanded its international reach, its Japanese identity became a cornerstone of its narrative, heightening the appeal of its stories through the use of expert discourse and historic cultural resources. Recently, a synergy has developed between the public and private sectors in the realm of education export, reinforcing the distinctly Japanese nature of the company, which is particularly appealing to both users and employees.

Originality/value

This paper focusses on the edu-business itself, analysing cultural strategies that go beyond the functional aspects of management or services to understand how edu-businesses have attracted people.

Details

Journal of International Cooperation in Education, vol. 26 no. 2
Type: Research Article
ISSN: 2755-029X

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Article
Publication date: 28 November 2023

Wanqi Li and Huaxin Peng

Cyberbullying is a globally pervasive problem and not novel in academia. Previous studies mainly focussed on the features, consequences and technological management of…

Abstract

Purpose

Cyberbullying is a globally pervasive problem and not novel in academia. Previous studies mainly focussed on the features, consequences and technological management of cyberbullying. However, most of the studies took cyberbullying examples in the West, and some issues still need to be addressed in the Chinese context. Thus, this study investigates how participants use cyberbullying words and why they use them in that particular way in China.

Design/methodology/approach

This study uses content analysis to summarise the typical features of cyberbullying words, revealing a positive relationship between cyberbullying words and sentimental expressions. This paper also uses the questionnaire (N = 705) to explore the prevalence of cyberbullying among Chinese Internet users and to compare the gender differences in the cognition of cyberbullying words and involvement in cyberbullying, in line with the social cognitive theory.

Findings

This study stated that people prefer repetitively using offensive words to achieve cyberbullying goals. Interestingly, this study does not find obvious gender differences in cyberbullying roles and cyberbullying language use. However, it explained the relationship between cognition and the use of cyberbullying words from a gender perspective.

Practical implications

Theoretically, this study expands cyberbullying studies into a new cultural environment, pointing to a novel term, “imbalanced relation,” for exploring cyberbullying behaviours. This study highlights the significance of technology and education in detecting and preventing cyberbullying, suggesting that educators and social media platforms can directly predict and prevent cyberbullying through textual perspectives and individuals' cognition of cyberbullying.

Originality/value

This study aims to examine cyberbullying linguistic and emotional features and individual differences in cyberbullying behaviour in a high-context culture like China. Its values include comparing the differences between cyberbullying in China and cyberbullying in the West from the linguistic and cultural directions and reconsidering the “power imbalance” feature of cyberbullying.

Details

Online Information Review, vol. 48 no. 3
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 13 August 2024

Puneett Bhatnagr, Anupama Rajesh and Richa Misra

The purpose of this study is to integrate customer value theory (CVT) and protection motivation theory (PMT) to understand the factors that have an impact on customer experience…

Abstract

Purpose

The purpose of this study is to integrate customer value theory (CVT) and protection motivation theory (PMT) to understand the factors that have an impact on customer experience, e-trust and intention to recommend, which influence the adoption behaviour of digital currency users.

Design/methodology/approach

A purposive sampling technique was used, and data were gathered through an online survey of 414 respondents. The measurement and structural models were tested using partial least squares structural equation modelling to establish linkages between the constructs.

Findings

Functional, emotional and social values positively impact customer experience. Furthermore, perceived severity, perceived vulnerability, response efficacy and self-efficacy had a positive impact on e-trust. E-trust positively affects customer experience and intention to use the digital currency directly. The study demonstrated that perceived value and protection motivation factors play a significant role in influencing the use of digital currency.

Practical implications

For managers and policymakers interested in the Indian digital currency market, it is suggested that functional utility and emotional and social benefits can enhance user satisfaction. In an e-trust model, user education to increase risk and protection awareness, effectiveness of responses and self-efficacy are critical to building e-trust.

Originality/value

Building on CVT and PMT’s usage in the broader financial services domain, this research empirically confirms the significance of perceived value and protection motivation factors while adopting digital currency. It provides an extensive and multifaceted approach to comprehending customer involvement and trust in digital financial services, thus enhancing the theoretical and empirical knowledge of both the fintech and blockchain industries.

Details

International Journal of Accounting & Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1834-7649

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