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The objective of this paper is to develop a redesigned commissioning process for social care services that fosters integrated care, encourages collaboration and balances professional expertise with client engagement.

This study employs a two-pronged approach: a case study of a municipality’s use of subsidy tables and a literature scoping review on integrated care research.

The paper introduces a new framework for the study of the new “subsidy tables.” A well-defined and extensive consultation process involving both social care providers (suppliers), the Service Triad, and client representation adds to the existing research on supplier consultation, and on how to define the outcomes for clients via client engagement.

While aspects are clearly relevant to the Netherlands, the design of the commissioning process of social care has international relevance as well: finding definitions, formulating outcomes and incentives, designing a more collaborative instead of competitive process, stakeholder engagement and consultation.

Several Dutch municipalities started using the “subsidy tables” method for commissioning integrated social care. This paper offers clear improvements that benefit the commissioners, the social care providers and their clients.

Improving the commissioning process of integrated social care will lead to better fitting care for people who need social care.

This paper is one of the first to do a thorough analysis of the “subsidy tables” method for commissioning integrated social care.

This chapter documents how the early request for citizens to participate in health-protective behaviors to quell the spread of the disease became politicized. Health-protective behaviors, such as social distancing and mask wearing, were found to reduce the spread of COVID-19. Yet, despite the evidence that compliance helped control the pandemic’s spread, mask wearing became a politicized symbol during the early stages of the pandemic. Particularly in the United States, bipartisan stances for and against mask wearing developed quickly as conspiracy theories, supported by President Trump, downplayed the seriousness of the pandemic. As vaccines appeared by late 2020, this polarization continued, again with President Trump aiming blame that the release of the vaccine was timed with 2020 election and raising questions with its safety. In comparison, Prime Minister Marin took a pro-science, global approach to Finland’s mandate and vaccine response. Using regression analysis, I examine the growing political divide that occurred between April 2020 and November 2020, highlighting the growth of politicization for both mask wearing and vaccine intention in both the United States and Finland. While analyses from April 2020 show support for the party in power (Republicans for the United States and left-leaning parties for Finland) was not a significant predictor of mask wearing in either country, by November 2020, political party significantly predicted both mask wearing and vaccine intention in both countries. Additionally, other important predictive factors, particularly state/citizen collaborative dimensions, are reviewed and discussed.

The purpose of this study was to explore Taiwanese consumers attitudes toward upcycled food as a viable and economically sustainable solution to food waste within the context of global environmental pressures caused by the food system. This study applied the theory of planned behavior (TPB) and the value-attitude-behavior (VAB) model to explore the factors shaping consumer behavior toward upcycled food.

A survey was conducted using convenience sampling to collect 295 valid responses from Taiwanese consumers. The questionnaire was designed to measure the relationships among dietary values, moral attitudes, subjective norms, perceived behavioral control and consumers intentions toward the consumption of upcycled food. The data were analyzed using statistical methods to verify the hypotheses derived from the TPB and VAB models.

The findings revealed that dietary values significantly influence moral attitudes, subjective norms and perceived behavioral control, highlighting their pivotal role in consumer behavior toward upcycled food. Moral attitudes, subjective norms, perceived behavioral control, perceived responsibility and thriftiness were positively associated with the intention to consume upcycled food, indicating the potential of these factors in fostering sustainable consumption practices.

This study is unique in its application of the TPB and VAB models to examine the acceptance of upcycled food among Taiwanese consumers, contributing fresh insights into the field of sustainable consumer behavior. This highlights the significance of aligning dietary values and moral attitudes of consumers with sustainable consumption practices, offering a new perspective on promoting upcycled food in Taiwan and potentially in other regions with similar cultural and environmental frameworks.

The purpose of this study is to explore and prioritize the factors that determine the social insurance contribution of unorganized workers.

A two-stage procedure was adopted to recognize and prioritize factors influencing the social insurance participation of unorganized workers: first, crucial factors influencing unorganized workers’ contribution towards social insurance were identified by employing exploratory factor analysis, and in the second phase, the fuzzy analytical hierarchal process was applied to rank the specified criteria and then sub-criteria by assigning weights.

Four broad factors were identified, namely, economic, political, operational and socio-psychological, that significantly influence unorganized workers’ contribution towards social insurance. Later findings revealed that the prime influencer of unorganized workers’ contribution is employment contracts followed by average earnings, delivery of quality services, eligibility and accessibility.

The research findings are feasible as the basic propositions are based on real-world scenario. The identification and ranking of factors have the potential to be used as a checklist for policymakers when designing pension and social insurance for unorganized workers. If it is not possible to consider all, the criteria and sub-criteria assigned upper rank can be given priority to extend pension coverage for a large group of working poor.

The key factors driving social insurance contributions have been highlighted by studying the stakeholders’ perceptions at a micro level. By comprehending the challenges, there is a possibility of covering a large section of the working poor into social insurance coverage.

This paper is believed to be one of its kinds to acknowledge a combination of factors that determine the contribution of unorganized workers to social insurance. This study is an empirical investigation to prioritize the essential drivers of social insurance participation by low-income cohorts in the context of emerging countries. The present approach of employing fuzzy logic has also very limited use in social insurance literature yet.

This study aims to measure the effect of augmented reality (AR) on immersive experiences, place satisfaction, user engagement and perceived authenticity.

The population of the research consists of museum visitors visiting the Sakip Sabanci Museum in Turkey, which provides an interactive experience to the audience using AR technology via iPads. The data were collected both online and offline. The research was carried out with 397 questionnaire forms. The hypotheses were tested through smart partial least squares (PLS) 3.

Immersive experience positively affects place satisfaction, user engagement and perceived authenticity. It was also concluded that user engagement and perceived authenticity mediated the relationship between immersive experience and place satisfaction.

The entire universe could not be reached, as the study had limitations in terms of time, cost, accessibility and control difficulties. Therefore, the study was carried out with 397 visitors who visited the Sakip Sabanci Museum (SSM) in Turkey and used AR technology.

The study emphasized the importance of AR in cultural tourism. The interactions of museum visitors with AR can be greatly enhanced by immersive experiences. Expanding AR to provide different experiences can increase the number of visitors.

Although there are recent studies on AR, it seems insufficient to investigate and empirically examine this subject in the context of museums. No studies conducted in Turkey have investigated the current topic of this study. Conducting this research in Turkey with the proposed research model will make the topic easier to understand, proving the study's originality.

The world is reeling from the effects of climate change with increased extreme precipitation. Flooding is amongst the most recurring and devastating natural hazards, impacting human lives and causing severe economic damage. This paper aims to conduct a systematic review to critically analyse the most reported and emerging flood disaster resilience indicators.

A total of 35 papers were selected through a systematic process using both Web of Science and Scopus databases. The selected literature was subjected to a thorough thematic content analysis.

From the review, 77 emerging flood disaster resilience assessment indicators were identified. Furthermore, based on the individual meanings and relationships of the derived indicators, they were further categorized into six groups, namely, physical, institutional, social, psychological, ecology and economic. More also, it was identified that most of the selected publications have used objective resilience measurement approaches as opposed to subjective resilience measurement approaches.

The generated list of flood disaster resilience indicators will provide insights into the capacities which can be improved to enhance the overall resilience to flood disasters in communities.

To address challenges such as inadequate funding and inefficiency in public infrastructure construction, PPPs have gained significant global traction. This study aims to comprehensively assess the impacts and mechanisms of PPPs on the SDI and to provide rational policy recommendations based on the findings.

We collated a dataset from 30 Chinese provinces covering the years 2005–2020 as our research sample. The study’s hypotheses are tested using a double fixed-effects model, a chained mediated-effects model and a multidimensional heterogeneity analysis.

Our findings indicate that PPPs have a facilitating effect on SDI in general. This boost usually lags behind policy implementation and is cyclical in the time dimension. In the spatial dimension, PPPs contribute significantly to SDI in the eastern and western regions, but not in the central region. From the perspective of the dynamics of economic, social and industrial development, PPPs in economically backward areas are difficult to promote SDI, promote it the most in economically medium regions and are slightly less in economically developed regions than in medium regions. This promotion effect has an inverted U-shaped relationship with social development and diminishes with industrial structure upgrading. Finally, due to the negative relationship between PPPs and social development and between social development and SDI, PPPs are shown to contribute to SDI and are identified as critical paths. However, PPPs suppress SDI by inhibiting economic and industrial development.

This study makes three novel contributions to the existing body of knowledge: (1) we innovatively introduce the United Nations Sustainable Development Goals (SDGs) into the field of infrastructure research, offering fresh perspectives on SDI enhancement; (2) revealing the mechanisms by which PPPs affect SDI through the three dimensions of economic, social and industrial development enabling policymakers to better understand and optimize resource allocation and improve planning, design and management of PPP projects for sustainable infrastructure and (3) we assess the spatiotemporal variances of PPPs’ effects on SDI and the diversity across regions at different social, economic and industrial structures developmental stages, offering critical insights to global decision-makers to devise tailored policy measures.

The study aims to present a systematic literature review (SLR) to understand the current status of research on social media usage among the bottom of the pyramid (BOP). The purpose of this study is to identify the research gaps in this domain and review future research agendas by using theory, context, characteristics and methods [TCCM] framework.

An SLR, keywords co-occurrence and TCCM analysis were used to analyse and synthesize insights from 44 studies gained from Web of Science and Scopus databases.

The findings suggest that the USA and India are popular contexts for studying BOP. The BOP population uses social media to gain utilitarian, hedonic and social values. Further, social media can help BOP explore “entrepreneurship” opportunities, value co-creation and bring innovations.

This study expands the intellectual boundaries of social media at BOP and suggests multidisciplinary research. Additionally, adopting novel theoretical lenses helped determine social media's impact on BOP.

Quality management (QM) plays a pivotal role in driving organisational efforts to enhance operational efficiency and customer satisfaction. This study aims to explore the most important themes in QM over the past three decades, identifying and analysing the top ten key themes that have shaped the field during this period. This study, involving leading academics and industry practitioners, lays the groundwork for a three-to-four-year exploration of the most influential QM themes worldwide.

The authors conducted a comprehensive review of QM literature over the last three decades from top specialist journals on QM. This is followed by conducting a global pilot survey with leading academics and practitioners to pinpoint the top ten dominant themes of QM for organisations to leverage in gaining and maintaining a competitive edge.

The top ten themes of QM, as identified by authors through input from academics and practitioners worldwide, offer valuable insights for companies of all sizes and sectors. These themes serve as a guide for the successful and sustainable implementation of QM practices and continuous improvement strategies.

Despite a limited sample size, the initial findings provide a glimpse into critical themes. Over the next three years, as the study progresses, we anticipate potential changes in the results. Notably, the comparison of themes between manufacturing and services as well as large and small enterprises, remains unexplored in the current investigation.

The authors of this study assert that their research will pave the way for future themes in the digitalization era. Moreover, this research stands out as one of the most exhaustive examinations from both academic and practitioner viewpoints, offering a unique perspective not commonly found in existing literature.

This study aims to investigate the impact of customer perceptions of Augmented Reality (AR) attributes such as augmentation, interactivity and vividness on attitudes towards AR mobile apps, virtual product and behavioural intentions. Also, the mediation role of customer engagement in the effect of perceptions of AR attributes on attitudes and behavioural intentions is examined using the Theory of Interactive Media Effects.

The study used a cross-sectional design. A total of 456 valid data were collected from the Millennials and Generation Z cohorts using purposive sampling. The conceptual framework was assessed using Partial Least Squares-Structural Equation Modelling (PLS-SEM) and Partial Least Squares-Multi Group Analysis (PLS-MGA).

The research revealed that customer perceptions of AR features such as augmentation, interactivity and vividness significantly influenced customer engagement, leading to favourable attitudes towards both the AR mobile app and the Virtual product as well as behavioural intentions. Furthermore, the study substantiates the role of customer engagement as a mediator in the relationship between customer perceptions of AR attributes and both attitudinal and behavioural outcomes.

To the best of the authors’ knowledge, this is the first attempt to investigate the significance of perceived augmentation as an antecedent to customer engagement and the mediating role of customer engagement on the influence of perceptions of AR attributes on attitudinal and behavioural intention.