Xuejie Yang, Dongxiao Gu, Honglei Li, Changyong Liang, Hemant K. Jain and Peipei Li
This study aims to investigate the process of developing loyalty in the Chinese mobile health community from the information seeking perspective.
Abstract
Purpose
This study aims to investigate the process of developing loyalty in the Chinese mobile health community from the information seeking perspective.
Design/methodology/approach
A covariance-based structural equation model was developed to explore the mobile health community loyalty development process from information seeking perspective and tested with LISREL 9.30 for the 191 mobile health platform user samples.
Findings
The empirical results demonstrate that the information seeking perspective offers an interesting explanation for the mobile health community loyalty development process. All hypotheses in the proposed research model are supported except the relationship between privacy and trust. The two types of mobile health community loyalty—attitudal loyalty and behavioral loyalty are explained with 58 and 37% variance.
Originality/value
This paper has brought out the information seeking perspective in the loyalty formation process in mobile health community and identified several important constructs for this perspective for the loyalty formation process including information quality, communication with doctors and communication with patients.
Details
Keywords
Andreas Kakouris, Vasilis Athanasiadis and Eleni Sfakianaki
Acknowledging the importance of both lean thinking (LT) and Industry 4.0 (I4.0) for successful business performance and organisational success, the present study investigates the…
Abstract
Purpose
Acknowledging the importance of both lean thinking (LT) and Industry 4.0 (I4.0) for successful business performance and organisational success, the present study investigates the critical success factors (CSFs) for the concurrent implementation of both approaches, a field not yet significantly explored.
Design/methodology/approach
The study conducts two systematic literature reviews (SLRs), one on LT and the other one on I4.0 to map out the CSFs for the effective implementation of each approach. These CSFs are subsequently prioritised with the use of a Delphi Study. Finally, from the set of the common CSFs recognised through the two approaches, a more condensed list is put forward as the first step towards achieving a successful synergy between LT and I4.0.
Findings
The study’s findings suggest the most important CSFs and determine their definition in the context of a concurrent implementation of LT and I4.0. This can provide managers and practitioners with the awareness of crucial factors, enabling them to take the necessary steps for planning and implementing both approaches.
Practical implications
A concise set of CSFs for the concurrent implementation of both LT and I4.0 has been identified, which can be viewed as a starting point for providing top executives and managers with useful insights into enhanced business efficiency and performance. This study furthermore contributes to the overall body of knowledge on LT and I4.0.
Originality/value
The scholarly literature that explores a common set of CSFs for the concurrent implementation of LT and I4.0 is limited. This gap significantly enhances the importance of the present research, contributing to a better understanding amongst both academics and practitioners of the key supporting factors for the integration of the two approaches.
Details
Keywords
Hualong Yang, Zhiying Cheng and Junjie Zhou
The online profile picture of a doctor serves as a pivotal source of visual information, playing a key role in shaping the doctor’s professionalism in the online health market…
Abstract
Purpose
The online profile picture of a doctor serves as a pivotal source of visual information, playing a key role in shaping the doctor’s professionalism in the online health market. Doctors can strategically curate the elements of their online profile pictures, such as attire and background, to either reinforce a formal image or craft a casual image, thereby influencing patients’ doctor choices. Despite this, the relative effectiveness of formal or casual images in swaying patient choices remains unclear. This study endeavors to bridge this knowledge gap.
Design/methodology/approach
This study tested the influence of a doctor’s attire and background in their profile picture on patient decision-making, with a focus on discerning variations in impact among patient groups differentiated by the severity of their illnesses (i.e. high-severity versus low-severity conditions). We formulated four hypotheses and tested them through an econometric analysis and a controlled laboratory experiment.
Findings
The empirical findings reveal that doctors’ formal profile pictures, characterized by formal attire and backgrounds, exert a more pronounced influence on patient choices than casual images. The severity of a patient’s illness positively moderated the relationship between formal images and patient choices.
Originality/value
These insights make a significant contribution to the understanding of patient behavior in selecting doctors within the online health market. Furthermore, they offer valuable guidance for doctors in optimizing their online profile presentation to better align with patient preferences and expectations.
Details
Keywords
Khalid Samara, Gary Mulholland and Akinseye Olatokunbo Aluko
The intricate and unpredictable nature arising in higher education institutions (HEIs) implementing technology-driven change for e-learning environments demands a much closer…
Abstract
Purpose
The intricate and unpredictable nature arising in higher education institutions (HEIs) implementing technology-driven change for e-learning environments demands a much closer examination of individuals’ interpretations and interactions as they undergo these changes. Through a micro-foundational lens, this study aims to examine the micro-level inhibitors and supporting factors of individual’s readiness for change by investigating technology-driven change in HEIs.
Design/methodology/approach
A two-phased research design using grounded theory methodology was used to collect and analyse data incorporated within a single-case study in an HEI. Data was collected using semi-structured interviews with 22 participants, followed by a focus group with eight participants centered on factors affecting their readiness for change during technology-driven change in e-learning environments. The data analysis followed an iterative constant comparative approach and its three-phased coding process: open, axial and selective coding.
Findings
This study revealed that staff with little awareness of the organisations expectations towards a technology-driven change or who are poorly communicated with can exhibit higher resistance and lower individual readiness for change. While macro-level factors of organisational structure can contribute to the success or failure of technology-driven change, the fundamental features related to individuals’ readiness for change are integral to understanding the micro-level causal behaviours underlying these macro-level phenomena.
Originality/value
The dominant model of change is often focused on drivers that are centered on examining macro-level constructs rather than individuals who are facing the change. This study presents theories on readiness for change and offers a micro-foundational view to bring new perspectives into the current literature on how individual-level micro-foundations enhance understanding of technological change in HEIs.
Details
Keywords
Lexis Alexander Tetteh, Cletus Agyenim-Boateng and Samuel Nana Yaw Simpson
The study examines the instigating factors behind the development of the local content (LC) policy in Ghana and it further investigates the accountability mechanisms that drive…
Abstract
Purpose
The study examines the instigating factors behind the development of the local content (LC) policy in Ghana and it further investigates the accountability mechanisms that drive the LC policy implementation to promote sustainable development.
Design/methodology/approach
The study reports on a series of interviews with key actors using Institutional Theory and the application of Bovens’ (2010) Global Accountability Framework as a lens for discussion and interpretation of results.
Findings
The results reveal that two forces instigated LC policy enactment. One is external funding pressure from the Norwegian government and the World Bank. The other is the government’s engagement of Civil Society Organisations and other internal stakeholders to justify its activities and missions to signal adherence to impartiality, neutrality, and, to a lesser extent, solidarity. The analysis also reveals tensions in how accountability legitimacy relates to implementation of the LC policy. The study further discovers that while participation, transparency, monitoring, and evaluation are frequently invoked as de jure institutional legitimacy in oil and gas contracts, actual practices follow normative (de facto) institutionalism rather than what the LC policy law provides.
Research limitations/implications
The interview had a relatively small number of participants, which can be argued to affect the study’s validity. Nevertheless, given the data saturation effect and the breadth of the data obtained from the respondents, this study represents a significant advancement in LC policy enactment knowledge, implementation mechanisms and enforcement in an emerging O&G industry.
Practical implications
The findings of this study suggest that future policy development in emerging economies should involve detailed consultations to increase decision-maker knowledge, process transparency and expectations. This will improve implementation and reduce stakeholder tension, conflict and mistrust.
Originality/value
The findings of this study build on earlier investigations into legitimacy, accountability and impression management in and outside the O&G sector. Also, the findings reveal the legitimising tactics used by O&G actors to promote local content sustainable development targets.
Details
Keywords
Paul Langley and Alison Rieple
This empirical study uncovers emotional sensemaking factors that cause changes in management perceptions about wicked strategic problems under dynamic complexity. These perception…
Abstract
Purpose
This empirical study uncovers emotional sensemaking factors that cause changes in management perceptions about wicked strategic problems under dynamic complexity. These perception changes improve understanding of, and solutions to, the wicked problem.
Design/methodology/approach
Senior managers from three large organizations in different sectors participated in gaming simulation workshops. The strategic issues at stake were intractable and divisive. Qualitative methods captured participants' perceptions of the problems and the dynamic complexity that they faced and how they changed.
Findings
Flawed management perceptions were revised as sensemaking processes were catalyzed by emotions of shock/surprise that came from experiencing unexpected stakeholder conduct within a simulation. The plausibility of the conduct was strengthened because managers were role-playing stakeholders. The shock/surprise emotion uncoupled attachment to entrenched beliefs, leading to a willingness to revise the flawed perceptions. The changed perceptions created new insights for a solution to the wicked problem.
Practical implications
Practical implications are how management practitioners can improve the tackling of wicked strategic problems through the use of shock and surprise in a gaming simulation.
Originality/value
This research extends theory on the role of emotions in sensemaking under dynamic complexity. The authors uncover how a hierarchy of managers' emotions used in sensemaking explains the catalytic effect of the shock and surprise of unexpected stakeholder conduct on revisions to their perceptions of the outcomes of the dynamic complexity.
Details
Keywords
Mudofir Mudofir, Septin Puji Astuti, Nurwulan Purnasari, Sabariyanto Sabariyanto, Komali Yenneti and Deinsam Dan Ogan
The purpose of this research is to analyse the development and implementation of waste-to-energy (WtE) power plants as a strategy to manage municipal solid waste (MSW) in…
Abstract
Purpose
The purpose of this research is to analyse the development and implementation of waste-to-energy (WtE) power plants as a strategy to manage municipal solid waste (MSW) in Indonesia. It aims to identify key determinants for the successful adoption of WtE technology in developing countries, focusing on the Benowo WtE power plant, Indonesia’s first large-scale WtE project.
Design/methodology/approach
This study reviews the development of the Benowo WtE power plant, examining political, regulatory and financial factors influencing its implementation. It analyses the roles of national and local government institutions, highlighting critical elements for the successful deployment of WtE projects in a developing country context.
Findings
The review shows that the success of WtE projects in Indonesia is significantly influenced by strong local government commitment, supported by political, financial and regulatory backing from the national government. The Benowo WtE power plant’s development demonstrates that with adequate support, WtE can be a viable solution for managing MSW and generating energy in developing countries. The study also identifies barriers to broader WtE adoption in similar contexts.
Research limitations/implications
The study is limited to 12 WtE projects in Indonesia, with in-depth analysis focused on a single case, potentially overlooking challenges and opportunities in other regions. Furthermore, the study does not include an economic analysis, such as a feasibility assessment. Future research could expand to multiple WtE projects and incorporate primary data collection to provide more comprehensive findings, including feasibility studies of each project.
Practical implications
The findings provide practical guidance for policymakers and stakeholders in developing countries, identifying critical areas for successful WtE deployment and offering a blueprint based on the Benowo WtE power plant.
Social implications
Implementing WtE projects can improve waste management, reduce pollution, enhance public health, create jobs and stimulate local economies. The study underscores the importance of government and community collaboration in addressing environmental challenges and fostering shared responsibility.
Originality/value
This research offers novel insights into WtE technology development in a developing country, specifically focusing on Indonesia’s first large-scale WtE power plant. By analysing the Benowo WtE power plant, the study provides valuable lessons and strategies for other developing nations aiming to adopt WtE solutions for MSW management, emphasising the critical role of government support.
Details
Keywords
Shan Shan Wen, Long Zhang, Kai Zhang and Min Ouyang
Silence is a commonly seen phenomenon at the workplace. However, little is known about the cause and effect of leader silence. Drawing on the affective events theory, we develop a…
Abstract
Purpose
Silence is a commonly seen phenomenon at the workplace. However, little is known about the cause and effect of leader silence. Drawing on the affective events theory, we develop a moderated mediation model to examine the effect of subordinates’ creative deviance on leader's authoritative silence and test the moderating effect of subordinates’ political skills.
Design/methodology/approach
Our research adopts a novel bottom-up perspective to investigate the subordinates’ influence on leader silence. A two-wave survey study involving 196 corporate team leaders in China was employed.
Findings
We found that leader’s workplace anxiety mediated the relationship between subordinates' creative deviance and leader's authoritative silence and subordinates’ political skills moderated the mediating effect.
Originality/value
Our research contributes to the leader silence literature in three folds. First, we employ the AET framework to study leader silence from the emotional perspective. Second, this research adopts a bottom-up angle to reveal the influence of subordinates’ behavior on leader silence. Third, the political skills lens offers novel explanation of why the anxious emotions triggered by followers’ creative deviance vary among leaders.